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Ealing, London W5
2.9/5, 47 Reviews
45% Recommended
100% sales valuation accuracy
100% sales fee satisfaction
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"i was shown some clients for..."
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1 Star Review
mohsen
poonam
By : 'pritam'
Services : Letting(I am a Landlord / Landlady)
Rent PCM : £700
Would you recommend ? : No
Postcode : UB1
4 May 2015
People found this helpful4
i was shown some clients for my property. i had an offer, but initially Haart had my rent per month wrong on their website. my initial dealings were with Mohsen ali, known as MO, who was polite and listening to my requirements on our first meeting. I told him i was given a special deal of rent collect and rent insurance for 7%, meaning that if a rental income of 800 per month is achieved, i would get approx. 730 in hand. everything was agreed and i went to see Poonam Begraj, who asked me to bring contract into office, bearing in mind that i am paying tenancy set up fee and monthly fees, she should have sent someone to collect singed contract. however, out of goodwill, i went to their office. Poonam begraj, did not talk much and took signed copy of contact, no explanation of fees, or breakdown. yet she is suppose to be a negotiator, seemed very unprofessional to me, at least smile and greet clients from where you make your commissions and income. my tenant moved in, and i got my first month rent, i was shocked to find they had charged me 10% per month for rent collect and insurance, and there was a tenancy set up fee of £359, which i thought was a joke. they are making 2 months rent of me, over £1500!!! i had agreed to 7% for rent insurance and collection of rent. i phoned Poonam Begraj, and she came across as very unprofessional, all of a sudden she is talking now, and fought her case by saying that i signed contract, yes i did sign contract but it did not show breakdown of fees, which she should have explained when i gave contract in. she spoke like a boxing match negotiator. for all other landlords, avoid this lady, you will never get a positive outcome. Very abrupt talking. next i phoned MO (Mohsen ali) , again i was told lies, dishonest person, who actually told me that i would get £730 in hand every month and now he is saying i agreed to £700. i actually told him that if the monthly rental income is 760, then after taking your cut i expect £700, if i am getting £800 monthly,. then i expect £730 in hand a month. i was getting no where with the above 2 people. so then i asked to speak to the manager, whose nickname is Kash, we argued over the phone, he is adamant in believing his staff, obviously because he is getting more money. however, he said what do you want to make you happy, and i will try my best... i asked for 8% and he said he will get back to me Friday evening, and guess what, today is sunday, and no phone call, i even phoned office again and left message but no phone call. i have a strong feeling that i will not get nothing back from these greedy staff, they are polite when contract is not signed, but once signed, that's it, no customer satisfaction or service. to all Landlords, if you deal with this agent, make sure you get a proper breakdown of all cost before you sign contract, and avoid Poonam Begraj, speak to someone else with experience and someone who can explain breakdown of all costs associated. the only positive thing i can say about agent is that i have an ideal professional tenant, who i am happy with. Ealing Haart let me down with the fees charged.
What agent could do to change your mind?
explain breakdown of costs involved, fees. change my percentage to 7 % as initially agreed
Comments on Agent Fees
very high fee, over 2 months rent from my case
Was this helpful?:
By : Customer Relations Manager
27 May 2015Hi Pritam, I am so sorry to hear about your experience. Please email help@haart.co.uk so we can investigate this for you. Many thanks, Melanie Smith Customer Relations Manager
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100.00% | 100.00% | £160,000 | £160,000 |
Address
haart
42 The Broadway, London, Greater London
W5 2NP
020 8579 3161
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haart Branches (View All 173)
Don’t waste your ...
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1 Star Review
By : 'Anna'
Services : Letting (As a Tenant)
Rent PCM : £1925
Would you recommend ? : No
Postcode : W5
9 Jul 2023
People found this helpful0
Don’t waste your time!! It’s been 4 months since we moved in and have chased to no ends to have someone resolve issues, over email and over the phone. Visited the branch at reasonable weekday hours and nobody was there. Had a long list of issues we raised from the first day we... Read Full Review
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Fast and excellent job ...
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5 Star Review
By : 'Zemzem'
Services : Letting (As a Tenant)
Rent PCM : £1275
Would you recommend ? : No
Postcode : UB4
26 Jan 2023
People found this helpful0
Fast and excellent job thankyou so much Andrei Pereira at the Ealing branch gave an excellent service to have my bathroom repaired and my tenancy renewed. I am now so happy with .Ealing Estate and Lettings... Read Full Review
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Awful service throughout the ...
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1 Star Review
By : 'Marc'
Services : Letting (As a Owner)
Rent PCM : £1400
Would you recommend ? : No
Postcode : W3
25 Oct 2022
People found this helpful3
Awful service throughout the tenancy bar the beginning where they are helpful once you are in they dump you! As a landlord you cannot trust anything through them. AST's are incorrect, wrong dates, wrong amounts, weak contract, impossible to get hold of to correct, charged for AST's... Read Full Review
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The absolute worst experience ...
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1 Star Review
By : 'Isidro'
Services : Letting (As a Owner)
Rent PCM : £4000
Would you recommend ? : No
Postcode : W13
17 Jun 2022
People found this helpful2
The absolute worst experience I have ever had with a letting agent. They never answer, they didn't even tell us when our tenant was leaving because they never opened the correspondence to find out themselves. Absolutely horrible place with incompetent... Read Full Review
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Mrs ...
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5 Star Review
By : 'Mary'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : UB5
24 Apr 2022
People found this helpful0
Thank you for helping us to find out our perfect place . Especially Mr Sunny who helped and coordinate with our property in a great way. He was up to date with all documentation and accomplished within a limited time. Thank you 100% will recommend Sunny to friends and... Read Full Review
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Cowboy State Agent ...
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1 Star Review
By : 'atg'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : W13
7 Mar 2022
People found this helpful0
Cowboy State Agent ALERT Haart Ealing: What a rip-off! To this date, we have 32 outstanding issues yet to be resolved. I am creating this review, because I want to be sure they read my comments at least here, in the public domain, they are ignoring our private emails Ali Shabaz from the... Read Full Review
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5 Star Review
By : 'Caterina'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W5
22 Sept 2021
People found this helpful0
One year ago my boyfriend and I decided to rent a property in Ealing with the haart. Our agent Josh was so helpfull with all our questions, he takes care of us during all our path letting an house and even at the end of our contract, he was professional and carefull. Absolutely super.... Read Full Review
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I tried to use so many very ...
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5 Star Review
By : 'Claris'
Services : Letting (As a Owner)
Rent PCM : £3000
Would you recommend ? : No
Postcode : W3
23 Aug 2021
People found this helpful0
I tried to use so many very well known agencies on the market but I NEVER HAD ANY AS SUCCESSFUL AS HAART OF EALING.(JOSHAN THAKER)IS AN ASSET TO THE AGENCEY. In no time at all he found very suitable tenants with a very good references for the asking rental price. I WILL DEFINITELY RECOMMEND THE... Read Full Review
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Josh was great in helping us ...
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5 Star Review
By : 'Ellen'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W5
22 Aug 2021
People found this helpful0
Josh was great in helping us get our house sorted and was quick to respond to any queries that myself or my housemates... Read Full Review
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As a landlord I would like to ...
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5 Star Review
By : 'Kelly'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : W3
21 Aug 2021
People found this helpful0
As a landlord I would like to recommend HAART and especially mentioning Joshan Thaker for his great services and highlighting his ability in always successfully finding new tenants on a quick time and so keeping the rent occupation ongoing with hardly any interruption. Joshan Thaker is an asset to... Read Full Review
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Neglectful ...
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1 Star Review
By : 'P'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : W5
20 Aug 2021
People found this helpful2
3 weeks to sort out references and landlord pulled out 3 days before the move in date. Agent was slow to reply to emails and didn't return calls, didn't seem to pressure the landlord to sign the contract himself at all. Found another agency where a new contract was sorted within 2 days. ... Read Full Review
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Best service and best estate ...
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5 Star Review
By : 'Usamah'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W5
13 Jul 2021
People found this helpful0
Best service and best estate agent and all thanks to Mr Ali for helping us out he is the star man and I hope he succeed and more... Read Full Review
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Thank you to Ali for being ...
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5 Star Review
By : 'Rama'
Services : Letting (As a Tenant)
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : W5
13 Jul 2021
People found this helpful0
Thank you to Ali for being helpful and always being available. He is always responsive to emails and any queries. I wish him all the success in life. Keep up the good... Read Full Review
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Mohsen the lettings manager ...
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5 Star Review
By : 'Kash'
Services : Letting (Property Management)
Would you recommend ? : Yes
Postcode : UB6
22 May 2021
People found this helpful1
Mohsen the lettings manager at haart was great to work with recently. Very informative and answers emails promptly. I will strongly recommend... Read Full Review
Comments (1)Was this helpful?:
By : Kash
22 May 2021Excellent...
I have been with Haart for ...
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5 Star Review
By : 'Abubakr'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W5
22 May 2021
People found this helpful0
I have been with Haart for one year I have no plans to deal with other agencies. Everyone is professional and kind, specially... Read Full Review
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I have been working with ...
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5 Star Review
By : 'Khair'
Services : Letting (As a Tenant)
Rent PCM : £1530
Would you recommend ? : Yes
Postcode : UB6
27 Mar 2021
People found this helpful0
I have been working with Haart Ealing since 2016! A great long standing relationship and that's been thanks to Mohsen who has so amazing for us. I use to use another agent and there was no personal touch. Very caring team and very trustworthy. Haart Ealing team are very friendly too and they... Read Full Review
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I dealt with them twice , as ...
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5 Star Review
By : 'Tamer'
Services : Letting (As a Tenant)
Rent PCM : £2600
Would you recommend ? : No
Postcode : W5
8 Mar 2021
People found this helpful0
I dealt with them twice , as I rent two houses at Ealing from them , they are professional, helpful and fast and flexible... Read Full Review
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Hi thereI just wanted to say ...
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5 Star Review
By : 'Souad'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W5
29 Jan 2021
People found this helpful0
Hi there I just wanted to say that Mohsen is the most helpful person He have a passion for what he is doing He is more than happy to help and advise and never fails to call back Thank you... Read Full Review
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Mohsen Ali is professional ...
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5 Star Review
By : 'Albert'
Services : Letting (As a Tenant)
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : W5
29 Jan 2021
People found this helpful0
Mohsen Ali is professional employee, very helpful, answering all my calls and emails , show the right property as I asked. Thank you... Read Full Review
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Don't let the sales team ...
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1 Star Review
By : 'Anonymous'
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : HA4
15 Jun 2020
People found this helpful0
Don't let the sales team fool you, once they've handed your property to the property management team you'll be paying monthly for awful service and constant... Read Full Review
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