Answer provided to Asia Ali We have a snapshot of a mortgage placement but that's all we have received and I have just checked through all you emails. It was explained clearly what was needed to support an offer and you have not provided full information but this isn't the issue your offer hasn't been accepted because it's lower than the accepted offer. Yours sincerely Stephen Courtney Director From: asia ali Sent: 09 July 2015 14:02 To: Stephen Courtney Subject: RE: Your offer to purchase 4 Tantony Grove, Marks Gate, ROMFORD, Essex, RM6 5NA That is nonsense as I provided you with my documents in the email as I'm in a position to buy, it's funny how you are now available but were not for the last couple of days, perhaps you should take customer service from other bigger agents as they know exactly how to deal with clients. I will be happily giving your company a review! ---- Stephen Courtney wrote ---- Dear Miss Ali, All applicants and potential purchasers who viewed the property and invited to make an offer were provided with property particulars including detailed instructions as to how to make their best offer for the property at the viewings on Friday and Saturday. For yourself we received no information to support any offer but reported your bid all the same to the seller. Your offer and offers are refused on their own merits and a sale has been agreed to a purchaser who has provided detailed financial information to support their offer going forward. We have carried out our clients instructions exactly as instructed to obtain the best price for the property. Yours sincerely Stephen Courtney Director

22 years selling and letting property in Dagenham from our office business address, 769 Becontree Avenue, DAGENHAM, RM8 3HH