Shaws Estate Agents Ltd

Incompetent. Extortionate charges taken from deposit. Everything takes weeks for a response. Now requiring escalation through TDS. Huge waste of time and unnecessary stress. Awful ... Read Full Review

I would absolutely not recommend this estate agent they are very incompetent. Their organisation is terrible and communication even worse. The staff are exceptionally rude and passive aggressive especially Jana and Kat. Do yourself a favour and stay ... Read Full Review

Very impressive service thus far from Shaws - we have secured a lovely 2 bed flat and have been helped throughout the process by the professional nature of the agent we have worked ... Read Full Review

Avoid if you want to live in peace. We rented the house they provided us for two years. Everything good until the end of the contract. They are trying to do not give us the full deposit and find any kind of way to keep money. It's normal find a deal when you are closing a contract, about deduction ... Read Full Review

Very bad experience with this agency, especially in the last period when we (me and my brother) needed to leave the house to move abroad. At the beginning of the rent they forgot to give us the inventory and, although I understand it was our fault to realise it too late and never asked for it, we ... Read Full Review

Literally the most horrific estate agents to deal with that I have ever encountered. Their service has been horrendous throughout our tenancy, we went without a working washing machine for weeks, the landlady came to the flat for 10 inspections in a two year tenancy with virtually no notice despite ... Read Full Review

After an initial impression of them being very professional we found them to be very pushy and easily influenced by our freeholder who just happened to be a long-term client of Shaws letting her property out through them. Together with the Freeholder's inability to effectively maintain the property ... Read Full Review

They are absolutely the worst, they get a client and charge a fortune to look after the property and don't bother. I know of another property as well same blocks, same problems, they are greedy, neglectful people. I would not go near them , stay ... Read Full Review

Very unresponsive to emails and telephone calls, and rude manager. Shaws allow people access to your home without informing you. Today my neighbour telephoned me to let me know they saw someone in my flat when I was away and wanted to check I wasn't burgled. I phoned Shaws and was put through to ... Read Full Review

OK, what should I start with: 1. The agent show claims to be a sales negotiator was completely unprofessional. She drove me to the place. She was driving like crazy, looked for parking, payed for the parking meter. Then, she realised that she got the wrong keys. We went back and got the proper ... Read Full Review

A dreadful experience. I don't understand how they have such a high rating. I thought I had selected a good agent but at no time did I ever feel that they were on my side, or even interested in my property. The tenants were not well matched and the service was non existent. They are however very ... Read Full Review

I realise that my review is somewhat against the popular trend here but, I regret the years that my property was so called "managed" by Shaws. During my time with them they promised a lot but never matched my property with a suitable tenant, I felt that they had no interest in my ... Read Full Review

Rented through Shaws, over time mould started to appear on the ceiling in our reception room. After notifying Shaws a couple of weeks passed and nothing happened. We again contacted them and told them that it was a obvious health hazard. The Landlord obviously didn't think it was and failed to ... Read Full Review

Absolutely appalling. I rent a property through them and they manage to get everything wrong even though they arent even managing the property. They dont check reference. They say they will collect months rent in advance to make up for this, they dont. They have a million hidden charges - I ... Read Full Review

We were very pleased with the service we recieved from Shaws, particularly Jana who we mainly dealt with. She was very helpful in explaining each step of the process and ensuring that our tenancy started as smoothly as possible. Highly ... Read Full Review

Shaw has provided me with excellent and very efficient service regarding letting of my property. The property was visited and advertised straight after I made the initial contact and letting was arranged pretty much the next day. Also the administration side of the deal was very efficient and Mrs. ... Read Full Review

Shaws are friendly, not pushy, helful and clearly very hard working and serious, they are quick to respond to any request, patient and understanding.They have , it seems found excellent tennants in very little time and so far have shown themselves to be reliable and to have a good sense of humour ... Read Full Review

I have used Shaws estate agents for a couple of years while renting out my property in Queens Club Gardens. They have been incredibly helpful, responsive and organised. I have also found them to be extemely honest and very friendly to deal with. I would wholly recommend them to anyone looking to ... Read Full Review

Shaws, (and in particular Lisa, Natasha and Jana with whom we dealt) were extremely helpful and efficient in re-letting the above property. They are friendly and and always pleasant to deal with and we look forward to dealing with them in the ... Read Full Review

I am the landlord of a ground floor flat in Castletown Road, W14 and have used Shaws Estate agents for many years. They have always given me good service and been friendly and efficient in their dealings with me over the years. Recently they have secured new tenants for me in quick time - despite ... Read Full Review