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Sykes Captital
3.2/5, 360 Reviews
57% Recommended
100% sales valuation accuracy
93% letting valuation accuracy
50% sales fee satisfaction
50% letting fee satisfaction
29 Jul 2015 - The Romans Group has taken over Reading-based estate agency Atlantis
"Appalling response from the..."
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1 Star Review
By : 'Tarun'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : SR2
18 Jun 2015
People found this helpful3
Appalling response from the team. They don't even care how the customer has to suffer due to their lack of incompetence and resolve. I have been behind the agency for 2 weeks just to have the tenancy agreement signed. As per their requirement, I have already paid GBP 500. Now that they have the money. They are playing with me and causing me such pain and stress. In the document that I have signed the Move in date is 20th June 2015. And their incompetence is causing me to arrange for an alternative stay because they are unable to get the agreement to be signed in time. And hence I have to bear all the expenses while I don't have a place to live from the 20th till they at their convenience get the agreement sorted. According to them a Move in date as per the agreement is not something they can honor. They will try and accommodate a day around the given Move in date. However, if the tenant causes a delay they take upper hand to make a decision either to have the tenant in the house or not and the initial money of GBP 500 will not be refunded. Such a blatant misuse how the agreement is interpreted in their favour. The most horrible and pitiful state of affairs. Atlantis*, if you are reading this, it is time to understand the needs of the customer when you are charging so much money, rather than have a team that is only causing more stress to your customers. I would like to describe Atlantis property with such grave words, but to even use such words to describe the actions of your team is not worth it.
Comments on Agent Fees
I was charged GBP 500. For a service where Atlantis property does not care about their customer and their needs, they will work at their own pace and convenience.
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By : Tarun Kumar C
4 Jul 2015After I moved into the house. The house is so filthy, the oven is so filthy. The kitchen cabinets are greasy and the water from all the taps in the house comes out with such little pressure. I have already complained about this and they have done nothing to fix, it is two weeks of living in the house. They have absolutely no courtesy in the way they respond. I asked them if they would live in a house with so many issues, and their response is I understand but we can do nothing but wait for the landlord to respond. Well, if Atlantis cannot get in touch with the landlord then they should give the tenant the details. Then I will make the effort to get in touch with the landlord. Finally I decided to clean the house by myself, and then when I told them it is not fair for me to have to come back from work and stay awake till late in the night to clean the apartment, their response was,"it is up to you how you manage your time". Such apathy and such greed for money. In this 5+ weeks of journey with Atlantis it has been the most painful journey and it still continues. Atlantis property agency don't deserve even a penny. They steal your hard earned money and do nothing for you. The people I have spoken to after moving in are Russel Pearce and Kimberly the property manager. I have tried to get in touch with Tina Watkin, but all plea only falling on deaf ears. The landlord if you are reading this please get in touch with me, Landlord address: Simon Crowe 69 Balmoral drive, May bury, Woking, Surrey GU228EY The property where the issue is at, 31 Merrick house, Whale avenue, Reading, RG20GX
By : Tina Watkin
14 Jul 2015Dear Tarun, I am very sorry to hear that you have not been satisfied with the experience you've received to date. I would be happy to discuss any concerns you may have and would ask that you contact me directly on the below details. I would however request that the published addresses, especially that of the Landlord are removed as this is a breach of data protection. Kind regards, Tina Watkin AIRPM Managing Director Direct dial: 0118 955 7032 Email: t.watkin@atlantisproperty.co.uk
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 50% | £270,000 | £300,000 |
| Lettings | 93% | 50% | £270 | £1,500 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 66 | 9 | 97 | 124 | 21 | 0 | 10 | 1 | 16 | 16 |
Areas covered
- RG1
- RG2
- RG30
- RG31
- RG4
- RG6
Address
Sykes Captital
23/24 Market Place, Reading, Berkshire
RG1 2DE
0118 956 8888
Opening Hours
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- Saturday :
- Sunday :
- 08:00 - 19:00
- 08:00 - 19:00
- 08:00 - 19:00
- 08:00 - 19:00
- 08:00 - 18:00
- 09:00 - 17:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Excellent experience renting ...
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5 Star Review
By : 'Eduardo'
Branch : Reading, 23/24 Market Place
Services : 2
Sold price : £1350
Would you recommend ? : Yes
Postcode : RG1
1 Nov 2025
People found this helpful
Excellent experience renting from Sykes. Whole team was very responsive throughout. Special thanks to Charlie and also the maintenance ... Read Full Review
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very happy tenant here. Sykes ...
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5 Star Review
By : 'Ross'
Branch : Reading, 23/24 Market Place
Services : Letting (As a Tenant)
Sold price : £1200
Would you recommend ? : Yes
Postcode : RG4
21 Aug 2025
People found this helpful4
very happy tenant here. Sykes are my landlord in Reading and have been just over 2 yeers. Communal hallways are always cleaned and well mintained, and they always respond quickly to querys. Special thanks to ... Read Full Review
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Sykes Capital are amazing. ...
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5 Star Review
By : 'Julya'
Branch : Reading, 23/24 Market Place
Services : Letting (As a Tenant)
Sold price : £1350
Would you recommend ? : Yes
Postcode : RG30
13 Aug 2025
People found this helpful5
Sykes Capital are amazing. They are my landlords in an apartment in Reading . They are so helpful and always respond to queries quickly. Whenever there is a repair reported, the tem are always friendly and do the job really well. I would recommend them you re looking a place in ... Read Full Review
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I have recently ended a ...
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5 Star Review
By : 'Olivia'
Branch : Reading, 23/24 Market Place
Services : Letting (As a Tenant)
Sold price : £1450
Would you recommend ? : Yes
Postcode : RG1
30 Jun 2025
People found this helpful7
I have recently ended a tenancy with Sykes Capital. Property was great and the block always well maintained. Friendly and efficient service from offer acceptance through to termination. Would consider renting from them again I to ... Read Full Review
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Very happy experience in ...
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5 Star Review
By : 'Harry'
Branch : Reading, 23/24 Market Place
Services : Letting (As a Tenant)
Rent PCM : £950
Would you recommend ? : Yes
Postcode : RG2
24 Jun 2025
People found this helpful8
Very happy experience in their property. Nice place and extremely well maintained. Personal service but very ... Read Full Review
Comments (0)Was this helpful?:
Haven't got anything bad to ...
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5 Star Review
By : 'Stephen'
Branch : Reading, 23/24 Market Place
Services : Letting (As a Tenant)
Rent PCM : £1175
Would you recommend ? : Yes
Postcode : RG1
24 Jun 2025
People found this helpful8
Haven't got anything bad to say. I've had ups and downs with landlords over the years, but Sykes have been great the few years i've been in one of their apartments. The block is nicely kept and the neighbours are all ... Read Full Review
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I have lived in one of this ...
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5 Star Review
By : 'Grace'
Branch : Reading, 23/24 Market Place
Services : Letting (As a Tenant)
Rent PCM : £1325
Would you recommend ? : Yes
Postcode : RG1
23 Jun 2025
People found this helpful8
I have lived in one of this companys houses 4 years and they are always very nice and helpful. I am very happy with the house and with ... Read Full Review
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Good landlords. I have always ...
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5 Star Review
By : 'Justin'
Branch : Reading, 23/24 Market Place
Services : Letting (As a Tenant)
Rent PCM : £1225
Would you recommend ? : Yes
Postcode : RG1
22 Jun 2025
People found this helpful9
Good landlords. I have always had a great relationship with ... Read Full Review
Comments (0)Was this helpful?:
My experience with Sykes has ...
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5 Star Review
By : 'Adithya'
Branch : Reading, 23/24 Market Place
Services : Letting (As a Tenant)
Sold price : £995
Would you recommend ? : Yes
Postcode : RG1
20 Jun 2025
People found this helpful9
My experience with Sykes has been excellent throughout. Annabelle and Charlie were always very helpful and polite. If I move back to Reading I would be happy to rent from them ... Read Full Review
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Best renting experience in 10 ...
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5 Star Review
By : 'James'
Branch : Reading, 23/24 Market Place
Services : Letting (As a Tenant)
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : RG1
14 Jun 2025
People found this helpful9
I have just concluded a 12month tenancy with Sykes at an apartment in Jacksons Corner in Reading and it is without doubt the best renting experience I have had. The property was well maintained, the team extremely communicative and always friendlypolite. Particular thanks to Charlie who was a ... Read Full Review
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Do yourself a favour and DO ...
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1 Star Review
By : 'nkbtenant'
Branch : Reading, 23/24 Market Place
Services : Letting (As a Tenant)
Sold price : £1500
Would you recommend ? : No
Postcode : RG1
4 Mar 2025
People found this helpful0
Do yourself a favour and DO NOT rent from Sykes capital. Charlie and Annabelle are the two worst human beings I have ever had the displeasure of dealing with. I wouldn’t wish what happened to me and my partner on anyone. Avoid at all ... Read Full Review
Comments (1)Was this helpful?:
By : Verica Boobie
8 Mar 2025Sykes Capital are the worst Freeholders ever, they never answer questions that you ask but instead threaten you with legal action all the time, even when it's their fault. They have Ben holding...
Stay Away from Sykes Capital ...
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1 Star Review
By : 'Nashat'
Branch : Reading, 23/24 Market Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : RG1
6 Feb 2025
People found this helpful0
From the moment I moved in, dealing with Sykes Capital was a complete nightmare. The checkin process was a mess, with no proper inventory, missing and damaged items, and they didn’t even give me the post box keys. It was disorganized and unprofessional right from the start. As time went on, more ... Read Full Review
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Worst individual ever! Worst ...
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1 Star Review
By : 'Lovey'
Branch : Reading, 23/24 Market Place
Services : Letting (As a Tenant)
Rent PCM : £1100
Would you recommend ? : No
Postcode : RG30
6 Dec 2024
People found this helpful0
Worst individual ever! Worst of the worst Worst of the ... Read Full Review
Comments (0)Was this helpful?:
Scammers, or just ...
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1 Star Review
By : 'Sam'
Branch : Reading, 23/24 Market Place
Services : Letting (Property Management)
Would you recommend ? : No
Postcode : PO3
20 Mar 2024
People found this helpful1
I read all of the bad reviews about this company before using them, but what could go wrong with simply booking a parking space from them? I still can't decide if they are scammers or just incompetent. When I placed my booking I was assured that I didn't need a parking permit, I just ... Read Full Review
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The worst individuals ever, ...
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1 Star Review
By : 'Tenant'
Branch : Reading, 23/24 Market Place
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : RG1
7 Mar 2024
People found this helpful4
The worst individuals ever, Charlie and Annabelle Sykes are liars and they thieve the money from the renters. I have nothing else to say. I’m clearly not the only one. They will get what they deserve one ... Read Full Review
Comments (1)Was this helpful?:
By : d
15 Jun 2024they took over £1k of my deposit and also trying to bill me another £1.3k for damages if i ignore the damages what are the consequences? i don't want bad credit as mine is...
Firstly, do yourselves a ...
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1 Star Review
By : 'Sykes'
Branch : Reading, 23/24 Market Place
Services : Letting (As a Tenant)
Rent PCM : £1500
Would you recommend ? : No
Postcode : RG1
31 Dec 2023
People found this helpful3
Firstly, do yourselves a favour and avoid this company at all costs. I recently had the displeasure of renting from Sykes Capital, and my experience has been nothing short of a nightmare. This so-called business, run by two clueless individuals who seem to have no grasp of how to operate a ... Read Full Review
Comments (1)Was this helpful?:
By : dissatisfied
15 Jun 2024they took over £1k in deposit and asking for another £1k plus in damages. if we don't pay what will they do? i dont want to go to court or let it affect my...
Flat? No a jail ...
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1 Star Review
By : 'Michael'
Branch : Reading, 23/24 Market Place
Services : Letting (As a Tenant)
Rent PCM : £925
Would you recommend ? : No
Postcode : RG30
18 Dec 2023
People found this helpful3
Terrible people, Expecially Charlie, He is rude, arguing and making comments on the phone. Annabelle originally shouted at me down the phone for lack of communication on their side. Have had mould in the flat since we moved in, even with photo evidence they still try to accuse us for the cause. ... Read Full Review
Comments (1)Was this helpful?:
By : d
15 Jun 2024they took over £1k in deposit and asking for another £1k plus in damages. if we don't pay what will they do? i dont want to go to court or let it affect my...
DONT RENT THROUGH THESE at ...
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1 Star Review
By : 'Rg17xd'
Branch : Reading, 23/24 Market Place
Services : Letting (As a Tenant)
Rent PCM : £700
Would you recommend ? : No
Postcode : RG1
6 Jan 2023
People found this helpful3
Looking at these comments I can also say the same about this company as my son has just left a property rented through them - it was left as perfect as when he took it - then after gets a cleaning bill for £200 it was a studio flat -1 room and a toilet - also charged a for a new worktop ... Read Full Review
Comments (2)Was this helpful?:
By : Richard
19 Oct 2023I agree that this company are scammers I have had a very similar experiance of dealing with them. Unreasonable charges and they just rip off people of thir money. I wish the owners and their...
The worst agency you can ...
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1 Star Review
By : 'Edytq'
Branch : Reading, 23/24 Market Place
Services : Letting (As a Tenant)
Rent PCM : £745
Would you recommend ? : No
Postcode : RG30
7 Oct 2021
People found this helpful2
The worst agency you can find! They rent flats that have big problems with damp. Later, they blame everything on the tenant and look for as many reasons as possible to take the entire deposit and even find an opportunity to add extra costs. Very rude and not helpful costumer ... Read Full Review
Comments (2)Was this helpful?:
By : Terrible
15 Jun 2024they did the same with me. took over £1k deposit and trying to bill me for another £1.3k if i refuse to pay for extra damages what will happen? i don't want bad credit rating as mine is...
My view is that the firm ...
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1 Star Review
By : 'Richard'
Branch : Reading, 23/24 Market Place
Services : Letting (As a Tenant)
Rent PCM : £700
Would you recommend ? : No
Postcode : RG1
28 Aug 2021
People found this helpful4
My view is that the firm adopts scammer's techniques to withdraw as much money as possible from the tenants. It's very likely, that all the 5 stars reviews above have been paid for by the Company, or left by these people directly, in order to try and mend their reputation and continue to ... Read Full Review
Comments (1)Was this helpful?:
By : D
15 Jun 2024they took over £1k of my deposit and also trying to bill me another £1.3k for damages if i ignore the damages what are the consequences? do they actually take u to small claims court? i...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
As a member of ARLA (Association of Residential Letting Agents), NAEA (National Association of Estate Agents) and The Property Ombudsman, Atlantis Property Services Ltd aims to provide the highest standards of service to all its customers. To ensure that your interests are protected, in the unlikely event that we do not provide the service you were expecting, we offer both an internal and external complaints procedure. Internal Complaints Procedure If you believe you have a grievance, please write in the first instance to “The Property Manager” at: 23/24 Market Place Reading RG1 2DE The grievance will be acknowledged immediately, investigated thoroughly in accordance with established “in-house” procedures, and a reply sent to the complainant within twenty-one days of receipt of the letter. If, however, you remain dissatisfied with the result of the internal investigation, please write to “The Senior Manager” at: 23/24 Market Place Reading RG1 2DE The Senior Manager and his/her team will thoroughly investigate your complaint, and the results of the complaint at branch level, and will reply within twenty-one days of receipt of your letter. If after this time you remain unsatisfied, Atlantis Property Serviced Limited offers mediation between the complainant and the company. External Complaints Procedure If you remain dissatisfied, Atlantis Property Services Limited will recommend mediation services through ARLA (Association of Residential Letting Agents), NAEA (National Association of Estate Agents) or The Property Ombudsman.
Last updated at 1/28/2015, 2:53:58 AM by allAgents
