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Southampton, SO19
1/5, 7 Reviews
0% Recommended
33% letting valuation accuracy
0% letting fee satisfaction
"I regret using them. They are ..."
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1 Star Review
By : 'Wezza'
Services : Letting(As a Owner)
Would you recommend ? : No
Postcode : SO18
4 Mar 2015
People found this helpful3
I regret using them. They are completely incompetent. They have no idea about customer service. They did nothing right. Everything we ever asked them to do, they messed up and either just didn't do or even worse did the very opposite. They caused us so much additional stress with their incompetence. When you try and sort an issue out they never phone you back, they never apologise for things they did completely wrong and we were paying them to be our agents! They clearly think they can just take your money and not do anything. They are just about profit and basically don't care about anything else. The also think it's appropriate to just change your power suppliers without your knowledge, I assume they get some kind of commission from the energy supplier they swap you to. Do they think we are not going to notice they have changed supplier and just along with it! The cheek of it. The only way we can stop them treating people like this is by not using them. Please don't give them your buisness.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 33% | 0% | £610 | £1,500 |
Address
Countrywide Residential Lettings
38 Portsmouth RoadWoolston, Southampton, Hampshire
SO19 9AD
02380 445 899
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Countrywide Residential Lettings Branches (View All 102)
Beyond incompetent, ...
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1 Star Review
By : 'Helen'
Services : Letting( As a Owner )
Rent PCM : £1500
Would you recommend ? : No
Postcode : SO14
4 Jan 2023
People found this helpful1
Beyond incompetent, Countrywide are corrupt to the last. Six months of tedious dealings with them, and they were adament not to pay us three months due rent. Instead we had to plough through time-wasting complaints forms, appeals, and ombudsmen - all internal. Neither did they repay the damage... Read Full Review
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I'm avoid. Credit ...
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1 Star Review
By : 'Dominik'
Services : Land & New Homes
Would you recommend ? : No
Postcode : SO14
5 Aug 2022
People found this helpful0
I'm avoid. Credit adviser from countrywide is really bad. I paid him. He didn't fix mortgage for me. I needed remortgage. Bank send me information My mortgage should be finish soon. I send this email to adviser. He told me everything is ok. My new mortgage is fine. But wasn't. I... Read Full Review
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Stay away from ...
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1 Star Review
By : 'Frank'
Services : Letting( As a Tenant )
Rent PCM : £610
Would you recommend ? : No
Postcode : SO18
25 Mar 2019
People found this helpful4
Just a terrible service. You hope to be talking with sensible people instead they just try to charge you for anything without thinking twice. The hold your deposit for as much as they can and make you go through the pain of claiming it back. They hope you are too lazy to do that so that they... Read Full Review
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I regret using them. They are ...
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1 Star Review
By : 'Wezza'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SO18
4 Mar 2015
People found this helpful3
I regret using them. They are completely incompetent. They have no idea about customer service. They did nothing right. Everything we ever asked them to do, they messed up and either just didn't do or even worse did the very opposite. They caused us so much additional stress with their... Read Full Review
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I have received nothing other ...
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1 Star Review
By : 'DisgustedTenant'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : SO22
12 Sept 2014
People found this helpful1
I have received nothing other than appalling service from Countrywide letting agents. Unfortunately I have never dealt with such a shoddy, disorganised and obnoxious company. I'm thrilled to have moved out of the frankly deplapodated property that I was renting from them. Despite this, I am... Read Full Review
What agent could do to change your mind?
Change literally everything about your company. The manner in which I have been dealt with has been sickening. You treat people like dirt on the floor and it\'s disgusting. You are easily the rudest company I\'ve ever dealt with.
Comments on Agent Fees
Ridiculous. Absolutely Ridiculous.
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Blundells, a trading arm of ...
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1 Star Review
By : 'Diane'
Services : Letting( As a Owner )
Rent PCM : £695
Would you recommend ? : No
Postcode : S20
1 Sept 2014
People found this helpful0
Blundells, a trading arm of Countrywide Residential Lettings Ltd provided a ‘fully managed property service' for us over the last 3 years, charging 10% of the rental for their services. We were led to believe that they would ensure our property (previously our home) was being well looked... Read Full Review
What agent could do to change your mind?
Our property managers should have been managing our property in accordance with the tenancy agreement. They should have ensured that \'the property was kept clean and well aired at all times\'. When it clearly wasn\'t they should have informed us and given us chance to end the tenancy. I know we all have personal standards on cleanliness, but Blundells/Countrywide\'s tolerance of filth and grime is breathtaking. Perhaps sending our property managers on a refresher course to be able to spot the difference between a well maintained, and a neglected property, may help them to provide a better service
Comments on Agent Fees
With the exception of rent collection we feel we paid £69 a month for them to oversee theft, neglect and deterioration to our property over a 3 year period
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We are moving from our ...
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1 Star Review
By : 'Boobear'
Services : Letting( As a Tenant )
Would you recommend ? : No
30 May 2012
People found this helpful6
We are moving from our property and the management company instructed Morris Dibben to rent the property out. We left the keys to our rented property with Morris Dibben. After recent letter drop by the police, stating there were break in's in the area, we have been double locking all our doors and ... Read Full Review
What agent could do to change your mind?
Agent was incompetent; I used to be an estate agent, worked in lettings and run my own estate and lettings agency. The service and attitude is one I have never encountered at any other estate agents or lettings, even other Countrywide offices. To improve the agent in question must, set up basic training, put basic procedures in place, oversee the first months training. To leave someone in this state and to respond with prove it, is wholly unprofessional, inadequate and no sense of customer service.
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