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Luton, LU1
1.7/5, 12 Reviews
17% Recommended
67% letting valuation accuracy
75% letting fee satisfaction
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"I attempted to use this..."
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1 Star Review
By : 'Anonymous'
Services : Letting(As a Prospective Landlord/Tenant)
Rent PCM : £650
Would you recommend ? : No
Postcode : LU2
3 Mar 2015
People found this helpful3
I attempted to use this letting agency for a one bed property They seemed very professional and curteous at first but then the whole experience went down hill. I prepared and gave holding few for the property which was accepted by agents and by the landlord and all paper work was moving swiftly 6 days before move in date I was informed the property was being let to the landlord family member till for a certain amount of time. I was then technically homeless for 13 days, and had to live with friends and family members. All paper work was eventually finished but two days before the adjusted moving in date I was informed the property was not ready and I was totally homeless and nearly lost job due to not having a property in the near area for work, luckily another estate agents had a property which they prepared for me within those two days. However the letting agents at haart just informed me there was nothing they could so each time the landlord made me essentially homeless. They wouldn't let me dig a contract for the moving in date in question or put deposit down so it wasn't legally binding, and didn't refund my holding fee to me until a week later which was useless for finding another property and providing money for my next deposit. When speaking to the manager after this he then tried to cover for the landlord by claiming it was the tenants fault and not the landlords and that there was nothing he could do. As I said I was contacting citizens advice to claim back travel costs and hotel fees incurred by the landlord they changed the story of a family member needing the property to a tenant overstaying their tenancy. Heard good things about these estate agents from a few friends but would never recommend them t anyone else even if some properties a nice and modern. They have no care for tenants and are terrible to commicate with
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By : Customer Relations Manager
5 Mar 2015Dear Anonymous I'm really sorry to hear about your experience and the issues you faced. Please contact help@haart.co.uk so we can investigate this for you. Many thanks Melanie Smith Customer Relations Manager
By : Tenant
22 Apr 2015Had a very similar story. Have been homeless for two weeks. And when finally got the house it was not to the best standards but as we have all learned, Haart is very good of saying there is nothing they can do. Even though they are managing the property. I think they all should be sent to managing course or place should be closed. Even senior manager has no interest to reply to any issues or complaints.
By : Customer Relations Manager
22 Apr 2015Hi Tenant I'm sorry to hear about your situation. Please do email help@haart.co.uk so we can investigate this as your satisfaction is important to us. Many thanks Melanie Smith Customer Relations Manager
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Latest Reviews
Victoria Compton
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 67% | 75.00% | £650 | £1,150 |
Address
haart
10-12 Wellington Street, Luton, Bedfordshire
LU1 2QH
01582 721532
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Breach of contract by Haart ...
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1 Star Review
By : 'G'
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : No
Postcode : LU3
21 Dec 2021
People found this helpful2
I have full property management contract with Haart Luton and cannot wait for it to end. Haart maintenance team covering Luton have ignored multiple request for a repair made by my tenant and myself ( issue logged via their website, phone calls and emails). My property has deteriorated and will... Read Full Review
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At this point I am tired. I ...
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1 Star Review
By : 'Michelle'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : No
Postcode : LU1
7 Nov 2021
People found this helpful1
At this point I am tired. I have been patient and tried my best to be kind. I moved in with some friends into a property managed by haart august 2020. On the day of arrival after mind you One month, yes they had one month after I put a holding deposit down to refurb the place which I was informed... Read Full Review
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Substandard customer service ...
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1 Star Review
By : 'G'
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : No
Postcode : LU3
12 Apr 2021
People found this helpful1
Substandard customer service of Haart Luton Property Management & their Accounts Dpt. No-one returns calls, not able to get through to Property Maintenance department, have left many voicemails, to which never received any written or verbal reply. Please avoid at all costs, save yourself lots ... Read Full Review
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Substandard ...
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1 Star Review
By : 'G'
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : No
Postcode : LU3
1 Apr 2021
People found this helpful1
Haart Luton accounting department do not send monthly rent statements at all. Moreover, they do not have direct phone line for their landlords!!!!! When calling Property Management no-one answers their phone calls!!!!! My voicemails and e-mails have been ignored for a whole month. Shocking how... Read Full Review
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I am very happy with Haarts ...
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5 Star Review
By : 'Victoria'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LU2
8 Mar 2021
People found this helpful0
I am very happy with Haarts lettings Estate agents. I have rented for a while through them and Kathleen Chapman their staff member especially has been very helpful and kind. I would definately recommend haarts to rent through to anyone. Thankyou haarts and to Kathleen... Read Full Review
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Great ...
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5 Star Review
By : 'London'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : LU2
5 Nov 2018
People found this helpful0
Great service from Haart in Luton, Tom the branch manager is a major credit to the company. Tom ensured a smooth transition and great communication with the seller to get things moving... Read Full Review
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I bought a property from ...
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1 Star Review
By : 'UlaB'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : LU4
17 Aug 2017
People found this helpful2
I bought a property from Haart - Leagrave branch in Luton in June, which at the time was managed by the same company. My solicitor sent a letter to the agent to return the keys to me after the purchase was completed. It is mid August and I still do not have the set of keys back! I wrote to Haart... Read Full Review
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Comments (1)Was this helpful?:
By : ross collings
17 Aug 2017Hi UlaB, We're sorry to hear about your poor experience, please note however this review is concerning the Luton Lettings branch and not the Leagrave branch. If you would like us to investigate...
I attempted to use this ...
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1 Star Review
By : 'Anonymous'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : LU2
3 Mar 2015
People found this helpful3
I attempted to use this letting agency for a one bed property They seemed very professional and curteous at first but then the whole experience went down hill. I prepared and gave holding few for the property which was accepted by agents and by the landlord and all paper work was moving swiftly... Read Full Review
Comments (3)Was this helpful?:
By : Customer Relations Manager
5 Mar 2015Dear Anonymous I'm really sorry to hear about your experience and the issues you faced. Please contact help@haart.co.uk so we can investigate this for you. Many thanks Melanie...
Terrible agent, lied to all ...
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1 Star Review
By : 'Ann'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : LU1
9 Dec 2013
People found this helpful2
Terrible agent, lied to all the way through about the sale which fell through. Would not recommend, would recommend to stay well clear of this agent. Tom is extremely pushy and will not take no for an answer. Never had such a bad experience as we had with this... Read Full Review
What agent could do to change your mind?
Been honest
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Awful service from the ...
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1 Star Review
By : 'NH3011'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : LU4
25 Jul 2013
People found this helpful2
Awful service from the property management team. The branch staff are fantastic however landlords have very little contact with them as the property is managed by a central management team. I had unauthorised visits to my property by contractors who carried out unauthorised work and then billed me! ... Read Full Review
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I was at my solicitors ...
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1 Star Review
By : 'K'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : LU2
14 Jul 2013
People found this helpful0
I was at my solicitors signing for a house I purchased through haarts, while I was at the solicitors to exchange contracts on Friday night, haarts phoned my solicitor and said no way can we sell this property to me because we have received a higher offer which I matched but still they would not... Read Full Review
What agent could do to change your mind?
Been Honest
Comments (0)Was this helpful?:
Very poor, everything wrong ...
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1 Star Review
By : 'jj1'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LU1
22 May 2013
People found this helpful5
Very poor, everything wrong that could possibly go wrong did. They only care about profits and are very unhelpful. Lied a lot regarding... Read Full Review
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