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Guildford, GU1
3/5, 2 Reviews
50% Recommended
0% letting valuation accuracy
50% letting fee satisfaction
"After agreeing to rent a..."
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1 Star Review
By : 'Clareg'
Services : Letting(As a Tenant)
Rent PCM : £1200
Would you recommend ? : No
Postcode : GU2
24 Apr 2015
People found this helpful7
After agreeing to rent a property that was convered in scaffolding after being assured this was for repainting and would be down in 2 months max, we came to discover that the whole building was being rerendered. Scaffolding turned into balconies being removed, windows being tapped shut and covered in blue sheeting to stop residents breathing in the dust. The worst of it was during SUMMER! Not only did Savills lie (or in their words, misunderstood the situation!) but we were still made to pay full rent on the property and offered no break clause or alternative accommodation. The Associate Director was more concerned about making sure her staff had not said anything that would hold Savills liable rather than the situation I had to put up with for 12months.
What agent could do to change your mind?
Agent made no effort whatsoever to either inform us of the situation, keep us updated on the situation (we had to attend residents meetings with the builders to find out the situation!) and offered no solution other than a pathetic apology once we had sent numerous emails. Have used Savills before and not had a problem but the Guildford branch is a joke! I even had staff contacting me saying I had no returned the signed contract which allowed me to leave after 12months! When I insisted I had they miraculously found it!
Comments on Agent Fees
Flat was not worth rental price. Paid for balcony space and open light accommodation. Balconies were removed and windows taped up and covered in film!
Was this helpful?:
By : Savills Lettings
24 Apr 2015We are most concerned to read your comments, we will be investigating them today and will be in contact once we have had a chance to speak to those concerned. Yours faithfully, Theresa Wallace -Director, Head of Compliance and Customer Service, Lettings Savills.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 50.00% | £1,200 | £5,000 |
Address
Savills
8 Quarry St, Guildford, Surrey
GU1 3UY
01483 796 800
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Savills Branches (View All 133)
George the Savills Agent was ...
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5 Star Review
By : 'Nic'
Services : Letting( As a Tenant )
Rent PCM : £5000
Would you recommend ? : Yes
Postcode : RG29
23 Mar 2023
People found this helpful0
George the Savills Agent was an absolute star. He was personable, polite and professional. With the rare skill of listening to our needs and requests. Prompf and efficient... Read Full Review
Comments (0)Was this helpful?:
After agreeing to rent a ...
Share On :
1 Star Review
By : 'Clareg'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : GU2
24 Apr 2015
People found this helpful7
After agreeing to rent a property that was convered in scaffolding after being assured this was for repainting and would be down in 2 months max, we came to discover that the whole building was being rerendered. Scaffolding turned into balconies being removed, windows being tapped shut and... Read Full Review
What agent could do to change your mind?
Agent made no effort whatsoever to either inform us of the situation, keep us updated on the situation (we had to attend residents meetings with the builders to find out the situation!) and offered no solution other than a pathetic apology once we had sent numerous emails. Have used Savills before and not had a problem but the Guildford branch is a joke! I even had staff contacting me saying I had no returned the signed contract which allowed me to leave after 12months! When I insisted I had they miraculously found it!
Comments on Agent Fees
Flat was not worth rental price. Paid for balcony space and open light accommodation. Balconies were removed and windows taped up and covered in film!
Comments (1)Was this helpful?:
By : Savills Lettings
24 Apr 2015We are most concerned to read your comments, we will be investigating them today and will be in contact once we have had a chance to speak to those concerned. Yours faithfully, Theresa Wallace...
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