I have let my flat in South London through Portico for many years as I live outside Japan. They are often very bad at dealing with issues in the flat and communicating and it is very hard to track your contact there down when problems occur. My tenants and I are in frequent touch, exchanging moans... Read Full Review

Please avoid whether you are a tenant or a landlord. Absolutely shocking service, or to be more specific its absence, moreover contract bleach as well. Do they actually pay for good reviews as we have nothing good to say after over a year of tenancy .... We moved into an executive 1 bed flat at... Read Full Review

My flatmate and I moved out of our property over a month ago and are yet to receive our deposit. There has been a distinct lack of contact since we moved out up until a couple of days ago. Medleen from the Battersea office (even though our property was in Camden?) is now on the case however we are... Read Full Review

Avoid at all costs. In six years living in London this is the worst agency I have ever had to deal with. All they are there for is to make as much money as possible without providing the basic services they should. An example? We moved into our 'partly furbished' house in Wandsworth Town... Read Full Review

Very unprofessional individual, to call up clients and be straight up rude as we haven't wanted to proceed with a flat is ridiculous. To demand and constantly say "i don't understand" shows a lack of sales training and someone who generally can't take rejection. Its a... Read Full Review

Tenants wear heavy fees E.g.£525 to replace a tenant mid-tenancy. Good for the agent, bad for your... Read Full Review

From my experience PORTICO is probably the worse agency ever and if I could post a review with no star I would do it. The first month I moved in my flat I had no hot at all (In April, I let you imagine the temperature of the cold water). In addition, I informed my landlord about a leak in the... Read Full Review

As a group of 4 we rented a place with Portico and agreed a contract and move date. We moved in to a house with no professional clean provided and seven months later we still have not received the cleaning as set out in contract (professional cleaning of the house and the sofa. It took four... Read Full Review

A week in the property and we have a broken fridge that never worked, a broken wardrobe, holes in walls and NO ONE has been doing anything about it from the agency. We have called, emailed, asked for an update and never received an answer. The level of service is appalling, the customer service... Read Full Review

As a tenant in a Portico managed property for over 5 years I can only describe my experience of them as entirely negligent. Multiple serious property maintenance issues were ignored, and when addressed handled by incompetent staff and tradesmen. Aside from severely affecting the livability of... Read Full Review

While looking for a flat Portico were very helpful and helped the process go quickly and smoothly. Now living in a property managed by them I can also add they are supportive and quick to organise maintenance when needed. Everything i want from an estate... Read Full Review

Whilst the process of securing our rented flat with Portico was very smooth and efficient, the service since then has been appalling. We never expect to hear back from them until several times chasing via email or phone. The process of renewing our contract has been abysmal, with the staff member... Read Full Review

We generally had a really positive experience renting a property through Portico - the letting agents were friendly, professional and amenable to our needs during our property search. Contact was always prompt and help was always at hand when we needed it. The only slight difficulties we had was... Read Full Review

Portico is the most useless and unhelpful ever! They tricky and are simply trying to take advantage of their tenants. Money is all they are about! Customer service below zero. Their Legal team is very... Read Full Review

This was my first experience going through an estate agent to rent a flat but the entire process was smooth and efficient from start to finish. I was out of the country for half of the process but Mckenzie made sure to keep both of us informed with any progress and ensured I could still sign the... Read Full Review

Portico has nice, spacious, bright and well-maintained properties. Good price-quality found when at least renting a property. Very professional, helpful and patience... Read Full Review

Portico were extremely helpful in finding us a 2 bedroom property. Emma was easy to contact and very helpful arranging paperwork and answering any questions we had regarding moving in to our property. Thanks very... Read Full Review

We had a wonderful experience Portico, who helped us find our beautiful new flat. The process was more complicated than usual for various reasons but Emma, Goda and the team made it seem painless. Having experienced some mediocre agencies in the past, we were really pleased that everyone at Portico ... Read Full Review

The move to the new place was very smooth. We have got a great deal of assistance from Holly with all paperwork sent to us on time with proper explanation of what have to be done and by when. We were contacted by Portico (Edmund Cude) a few times whenever a suitable property was available on the... Read Full Review

In this review I mainly want to report about how Edmund Cude is handling maintenance issues or even not handling them. During my tenancy, which I ended after 10 month using my break clause, I had several maintenance issues. It usually took several notifications from my side to even draw attention ... Read Full Review