Thank you for your comments, we welcome feedback on our service, and I am sorry to see on this occasion we have fallen short of your expectations. I must say I feel your comments are an overreaction and come six months after the start of your tenancy and yet within 24 hours of a recent request for you to cover the charge for unblocking the drains which having never previously blocked in three years, have now been blocked with tissues twice in recent weeks. I have however looked into the issues you have raised and can report the following. With regards to the cleaning and furniture removal, this was organised directly by the landlord and was not in our remit, we gave feedback to the landlord with regards to the poor levels of cleanliness, and as a result those cleaners will no longer be used. I do note that the landlord failed to remove the furniture, however when this was reported to our office on the Saturday you were moving in, two of my colleagues (Stephen & Lisa) who were working that day, came straight over to the property and physically removed the items which included a very heavy sofa from the apartment to allow you to move in without hindrance. With regards this, we really went the extra mile to sort this problem and I can think of very few companies that would have reacted as swiftly as we did. As you correctly mention there has been an issue with the drains becoming blocked and a specialist has visited the property three times in recent weeks and carried out a CCTV scan. Whilst it is unclear exactly who is at fault, I can confirm that we have spoken to the landlord and they are covering the cost of the call outs with regards this issue. The conversation my colleague had with you was a difficult one, and the request for you to cover a call out charge was met with stiff resistance from yourselves, however a second colleague who was present when the call was made, felt the tone of the request was professional and business like but apologies if you felt differently. On the point you have raised with regards the admin fees, these totalled £276 inc VAT in total which included two lots of referencing, an inventory check in, tenancy agreements, deposit certificates and registration and also includes all admin charges for any tenancy renewals throughout your duration of the tenancy. We do regularly monitor charges, and I can confirm we are very competitive for this area. I hope this provides you with some answers, however you are more than welcome to contact myself as the managing director for Brampton Lettings, should you have any further queries or issues. Kind regards Richard Frost