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Stevenage Hertfordshire, Stevenage SG1
2.2/5, 10 Reviews
22% Recommended
0% sales valuation accuracy
50% letting valuation accuracy
0% sales fee satisfaction
50% letting fee satisfaction
No Description Found
"Really Wish we had not signed ..."
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1 Star Review
By : 'Yorkiebar'
Services : Sales(I sold a property using them)
Sold price : £230000
Would you recommend ? : No
Postcode : SG1
31 Dec 2014
People found this helpful2
Really Wish we had not signed up with them!! The first person we met made their service out to be the best thing ever, then from there it went downhill. First of all they forgot to set the property listing live on their system, so we lost the 1st week of marketing with them. Then the photographer took pictures which were no better than me using my phone - and even though we had not accepted the pictures they still proceeded to upload them and use them for the brochure. Then onto the 'Open House' which they advised us was the best way to go .. all during the week before it was due they advised they had a full list of 9 or so viewings, then only 3 happened. and best bit of all, they had an offer from a buyer which they forgot to tell us about for a whole week!! And even then only after the buyer rang up as she had seen the advert for the house in the Newspaper again and assumed we had turned down her offer! Best bit of all, if you complain, Connells big guns will tell you repeatedly that the contract you sign is not for a professional service, but merely to introduce a buyer - so do not be shocked if your sale has a catalogue of mistakes, poor comms and buck passing - all they want is your money!
What agent could do to change your mind?
Own the problem, deal with it professionally, maybe even make a small gesture to the buyer to reflect acknowledgement of the issues and stop being so high and mighty about the contract being for the introduction and not the level of service!
Comments on Agent Fees
Connells went for a fixed fee, but the agent did mention at the time of signing that if the property sold for more than the asking price then they would be entitled to an additional fee. I later found out that this is specifically forbidden as a practice in the guidelines issues by the Property Ombudsmen, a scheme which Connells is signed up to.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0.00% | 0% | £230,000 | £230,000 |
| Lettings | 50% | 50% | £1,000 | £1,000 |
Address
Connells
8 Market Place, Stevenage, Hertfordshire
SG1 1DB
01438 318 080
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
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Connells Branches (View All 160)
Exceptional Service from ...
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5 Star Review
By : 'vinay'
Services : Letting (As a Owner)
Would you recommend ? : No
17 Oct 2025
People found this helpful0
Exceptional Service from Chloe Longhurst I’ve had a fantastic experience working with Chloe Longhurst. From start to finish, she was professional, friendly, and incredibly helpful. Chloe went above and beyond to make the whole letting process smooth and stressfree. She communicated clearly,... Read Full Review
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I dont recommend Stevenage ...
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1 Star Review
By : 'I.K'
Services : Online Auctions (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : SG1
5 Mar 2024
People found this helpful0
I dont recommend Stevenage branch, unprofessional and rude management. We will definitly never use Connells to buy a property. They try to illegally force their mortgage advisors on you too. Overall terrible... Read Full Review
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Stay away from this company, ...
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1 Star Review
By : 'Ismail'
Services : Letting (As a Tenant)
Rent PCM : £345000
Would you recommend ? : No
Postcode : SG2
10 Aug 2021
People found this helpful0
Stay away from this company, if you refuse to do as they want , if they cant manipulate you they dimiss you as a client very pushy and... Read Full Review
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Terrible ...
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1 Star Review
By : 'Trevor'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : SG1
25 Aug 2020
People found this helpful1
Terrible service I would never use them. I arranged a viewing which was ok. I said I wanted to take a builder round to give me a quote for some work to do so I know my budget. I have phoned several times and they say they are to busy. So I've just been around to the property to ask a few... Read Full Review
Comments (1)Was this helpful?:
By : Les
19 Jul 2021The service is quite poor considering the support system offered when trying to get your deposit back. I cant believe its almost 4 weeks after moving out and they keep debating with the land lord...
Always Very ...
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5 Star Review
By : 'Micheal'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SG1
4 Aug 2018
People found this helpful0
Micheal have always been very helpful . Always available over email and phone and always tried his best to sort out all the issues of the property that I rented .Very nice person . I would highly recommend him... Read Full Review
Comments on Agent Fees
Good
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Issue with ...
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5 Star Review
By : 'Gerry'
Services : Letting (As a Owner)
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : SG1
18 Apr 2018
People found this helpful0
I recently rented my property out. The new tenants had concerns regarding the lock. Daniella was very helpful and professional arranging a locksmith and updating me thereafter.... Read Full Review
Comments on Agent Fees
Fees are fine
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Would never use again the ...
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1 Star Review
By : 'Jenny'
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : SG
14 Nov 2017
People found this helpful0
Would never use again the most disappointing service I have ever paid for, I could have saved money and done a better job if I managed the property myself! deserves no stars. Issues I encountered: Do not respond back to emails. Do not notify you of extra keys needed and then expect the Landlord to... Read Full Review
Comments on Agent Fees
Bad
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Called Agent to view property ...
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1 Star Review
By : 'Jay'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : SN1
13 Jul 2016
People found this helpful0
Called Agent to view property & they could not be bothered to do there job and an arrange a viewing. I want to share my experience buyers and seller take... Read Full Review
Comments on Agent Fees
N/a
Comments (0)Was this helpful?:
Really Wish we had not signed ...
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1 Star Review
By : 'Yorkiebar'
Services : Sales (As a Vendor)
Sold price : £230000
Would you recommend ? : No
Postcode : SG1
31 Dec 2014
People found this helpful2
Really Wish we had not signed up with them!! The first person we met made their service out to be the best thing ever, then from there it went downhill. First of all they forgot to set the property listing live on their system, so we lost the 1st week of marketing with them. Then the... Read Full Review
What agent could do to change your mind?
Own the problem, deal with it professionally, maybe even make a small gesture to the buyer to reflect acknowledgement of the issues and stop being so high and mighty about the contract being for the introduction and not the level of service!
Comments on Agent Fees
Connells went for a fixed fee, but the agent did mention at the time of signing that if the property sold for more than the asking price then they would be entitled to an additional fee. I later found out that this is specifically forbidden as a practice in the guidelines issues by the Property Ombudsmen, a scheme which Connells is signed up to.
Comments (0)Was this helpful?:
We unfortunately signed up ...
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1 Star Review
By : 'Useless'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : SG1
3 Mar 2013
People found this helpful8
We unfortunately signed up with Connells to sell our property and then spent the next few months wishing that the ground might swallow us, or them - whichever would be the quickest way of ridding us of them. I could rant for a very, very long time about how awful these people were, but they aren't ... Read Full Review
What agent could do to change your mind?
The job they\'re paid to do.
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