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London, SE11
2.3/5, 7 Reviews
29% Recommended
50% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
50% letting fee satisfaction
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"From start to end of using..."
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1 Star Review
Matt
By : 'BJ'
Services : Sales(I sold a property using them)
Would you recommend ? : No
Postcode : SW2
15 Dec 2014
People found this helpful3
From start to end of using Acorn I was completely dejected with their service. To start with I was meant to be purchasing a property through them, after going through sealed bids and being accepted, they suddenly kept on requesting additional money to ensure the house would be taken off them market 'at the sellers request', which in itself was very unprofessional. The house then fell through after having paid out a decent amount of money in survey fees as an extension on the property had been done without planning permission which is a basic piece of information which any estate agents should be aware of when selling a property. I was also coerced into having to used them to sell my property in a location they didn't properly cover at the apparent 'request of the seller' otherwise they would put their property back on the market, again very unprofessional. For this reason when it came to selling my property at a time when there were very highly subscribed block open days, they only managed to get less than 5 people over on 2 separate open days, which forced me to drop the price of my property as I needed a quick sale. Once I did get an accepted offer on my property, the buyers consistently hounded the agents and myself for ridiculous requests and should have been far better managed by the agents as to what is reasonable to ask of people when buying a house. I would never use this agent again to buy or sell a property.
What agent could do to change your mind?
Need to manage people\'s expectations better. Don\'t ever appear to be doing something unprofessionally as the customer will immediately distrust you.
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Latest Reviews
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50.00% | 100% | £0 | £0 |
| Lettings | 0% | 50% | £0 | £0 |
Address
Acorn Group Estate Agents
325 Kennington Road, London, Greater London
SE11 4QE
0207 820 6090
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Acorn Group Estate Agents Branches (View All 31)
Five ...
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5 Star Review
By : 'Henry'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : SE17
20 Dec 2021
People found this helpful0
Adam and Sophie have done a fantastic job of selling my flat. They managed to get offers in the first weekend and have been excellent during the period leading up to exchange. Adam's experience has shone through and made the process super efficient. A refreshing experience following a total... Read Full Review
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Awful experience from start ...
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1 Star Review
By : 'Abby'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE17
14 Sept 2021
People found this helpful1
Awful experience from start to finish. All agents we dealt with were unprofessional, from taking weeks to arrange contractors to fix things (at one point we were washing dishes in the bath for a week following a blocked pipe in the kitchen) to making and cancelling flat viewings last minute, not to ... Read Full Review
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Apart from their habit of ...
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1 Star Review
By : 'kennington'
Services : Letting (Admin)
Would you recommend ? : No
Postcode : SE11
17 Feb 2018
People found this helpful3
Apart from their habit of spamming all the houses in the area even when they have no junk mail signs, they have let me down on three occasions.Always promise - don't... Read Full Review
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James was very helpful and ...
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5 Star Review
By : 'Dirac'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW4
17 Jan 2018
People found this helpful0
James was very helpful and got our application through blisteringly quickly. He explained the process very clearly and I was very... Read Full Review
Comments on Agent Fees
Industry standard
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From start to end of using ...
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1 Star Review
By : 'BJ'
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : SW2
15 Dec 2014
People found this helpful3
From start to end of using Acorn I was completely dejected with their service. To start with I was meant to be purchasing a property through them, after going through sealed bids and being accepted, they suddenly kept on requesting additional money to ensure the house would be taken off them market ... Read Full Review
What agent could do to change your mind?
Need to manage people\'s expectations better. Don\'t ever appear to be doing something unprofessionally as the customer will immediately distrust you.
Comments (0)Was this helpful?:
Gazumped by Acorn Kennington ...
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1 Star Review
By : 'parod'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : SE1
22 Oct 2013
People found this helpful9
Gazumped by Acorn Kennington Branch! My wife and I had an offer accepted on a property listed by Acorn. The sale went to sealed bids as were many offers. We submitted our offer, at nearly £30k over the asking price, and it was accepted by the seller. The agent made a big show of calling my wife ... Read Full Review
What agent could do to change your mind?
Be true to their word.
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We rented with Acorn for our ...
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2 Star Review
By : 'Gamis'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE17
5 Aug 2013
People found this helpful0
We rented with Acorn for our property last year; generally speaking we have had a very poor experience. When viewing property they would be consistently late, nor particularly polite. When renting they attempted to get one of us to pay the entire year's rent in advance (due to her being from the... Read Full Review
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