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Monsoon Properties ltd

2.8/5, 17 Reviews
47% Recommended

80% letting valuation accuracy

69% letting fee satisfaction

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"I am extremely upset with how ..."

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1 Star Review
UserName

Kamal

By : 'Natasha'
Services : Letting(Prospective Landlord/Tenant)
Rent PCM : £1600
Would you recommend ? : No
Postcode : EN2

17 Feb 2015
People found this helpful9

I am extremely upset with how this company conducts the rental process for properties. Monsoon Properties are awful and are now under police investigation. First of all, The property was Falsely advertised at a lower price. After booking a viewing I enquired about Monsoon Properties' deposit process. I was categorically told that it would equate to one months rent and one months deposit along with the additional admin fees. After viewing the property I returned home and made a decision to pay the holding deposit immediately. Only afterwards I noticed that the price online had changed. It had now increased. I brought up my concerns regarding the rental price, to which they tried to give me a babble of non constructive information to try to justify the increase. I was then handed a copy of the contract. After careful review, I questioned as to why the contract now stated that I was required to pay Six weeks rent as a deposit rather than Four as previously discussed. During all of this debacle, The manager KAMAL proved to be very unprofessional, unwilling to come out to talk with me after I requested to speak with him. Remaining in the back room whilst barking out orders. These inconsistencies and problematic issues were then compounded when I did manage to finally see the property . Low and behold the property was still far from in a Liveable state as promised. The garden was in an atrocious state with numerous broken items and rubbish discarded across the lawn. This was also the case for the front driveway. The general cleanliness of the house was not of an acceptable standard. This situation has caused myself and my family a great deal of stress. Due to your unprofessionalism I have loss a substantial amount of time; resources and money. The below positive comment is also a fraudulent attempt, as it was only posted directly after I warned them that I would write a negative review about my recent experience. They operate out of an extremely small room - office in wood green. DO NOT TRUST OR DO BUSINESS WITH THIS COMPANY!


What agent could do to change your mind?

DO NOT LIE


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    Latest Reviews
    Performance Statistics
    ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
    Letting80%69.00%£650£2,300
    Review Statistics
    From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
    GoodBadGoodBadGoodBadGoodBadGoodBad
    3046100003
    Areas covered
    • N11
    • N4
    • N8
    • NW1
    Address

    Monsoon Properties ltd
    81 Turnpike LaneLondon, Greater London
    N8 0DY
    02083475999

    Opening Hours
    1. Monday :
    2. Tuesday :
    3. Wednesday :
    4. Thursday :
    5. Friday :
    6. Saturday :
    7. Sunday :
    1. 09:00 - 18:30
    2. 09:00 - 18:30
    3. 09:00 - 18:30
    4. 09:00 - 18:30
    5. 09:00 - 18:30
    6. 10:00 - 14:00
    7. Closed
    Services offered
    • Sales
    • Lettings
    • Block Management
    • Surveys
    • Conveyancing
    • Mortgage Advice
    Advertise on
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    • ?Move With Us
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    Latest Properties

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    Be careful. I echo the ...

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    1 Star Review
    UserName

    By : 'Jalal'
    Branch : Turnpike Lane, 81 Turnpike Lane
    Services : Letting (As a Tenant)
    Would you recommend ? : No
    Postcode : NW6

    18 Oct 2020
    People found this helpful1

    I echo what other reviewers have already said. How are they a legitimate company when they are clearly irresponsible and rude. I arranged with Mr Kamal Uddin for a viewing in NW6 area several times. Mr Uddin just didn't get back to me. I just wanted to view a property to rent for me and my ... Read Full Review

    Comments (0)Was this helpful?:
    Worst “agency” ever. If ...

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    1 Star Review

    By : 'Mattia'
    Branch : Turnpike Lane, 81 Turnpike Lane
    Services : Letting (As a Tenant)
    Rent PCM : £1900
    Would you recommend ? : No
    Postcode : NW5

    8 Sept 2020
    People found this helpful1

    Worst “agency” ever. If giving 1 star would have been an option for sure would have given it. Never answered calls, emails, nothing. Never made any repairs to the flat even tho it's in really bad conditions. The people that work there have no experience at all regarding what they're ... Read Full Review

    Comments (0)Was this helpful?:
    Six calls over 3 days took ...

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    1 Star Review
    UserName

    By : 'Lucia'
    Branch : Turnpike Lane, 81 Turnpike Lane
    Services : Letting (As a Tenant)
    Would you recommend ? : No
    Postcode : N1

    20 Aug 2019
    People found this helpful2

    Six calls over 3 days took them to say that they cannot arrange a viewing in a property WAS ALREADY advertised as available. Very elusive staff that kept saying and promising - we will call you back in 1h, in 2h and in the afternoon. Cheers for loosing my time and even your ... Read Full Review

    Comments (0)Was this helpful?:
    good ...

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    5 Star Review

    By : 'Tony'
    Branch : Turnpike Lane, 81 Turnpike Lane
    Services : Letting (As a Tenant)
    Rent PCM : £1800
    Would you recommend ? : Yes
    Postcode : NW5

    23 Jun 2018
    People found this helpful0

    The staff at Monsoon Properties were very helpful to us. We put down a deposit for a flat in Camden and later was told that the owner has found another tenant. Monsoon staff have worked very hard to find us another suitable accommodation which we are now happy ... Read Full Review


    Comments on Agent Fees

    Good

    Comments (0)Was this helpful?:
    Good ...

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    5 Star Review

    By : 'Richard'
    Branch : Turnpike Lane, 81 Turnpike Lane
    Services : Letting (As a Tenant)
    Would you recommend ? : Yes
    Postcode : NW1

    2 May 2018
    People found this helpful1

    Monsoon always dealt with repair enquiries on time and the builder who carried out the work was very friendly. I would recommend Monsoon to friends and ... Read Full Review


    Comments on Agent Fees

    good

    Comments (0)Was this helpful?:
    Monsoon has given me and my ...

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    1 Star Review
    UserName

    By : 'CHARLENE'
    Branch : Turnpike Lane, 81 Turnpike Lane
    Services : Letting (As a Tenant)
    Would you recommend ? : No
    Postcode : HA9

    16 Sept 2016
    People found this helpful12

    Monsoon has given me and my friends nothing but headaches. Their lack of communication with us has not helped out at all. We paid our holding deposit on the day we viewed a property from them only for us to find out that we lost the property. What's worse is we weren't even informed that we lost ... Read Full Review

    Comments (0)Was this helpful?:
    This guys have been very ...

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    5 Star Review

    By : 'Tania'
    Branch : Turnpike Lane, 81 Turnpike Lane
    Services : Letting (As a Tenant)
    Would you recommend ? : Yes
    Postcode : NW3

    21 Jul 2015
    People found this helpful0

    This guys have been very helpful to us, we had some problem with getting the deposit money, they gave us extras time to get this money to them, they were also very patience with our parents who were our guarantors and had lot of questions for the agent. Shah was very helpful and supported us ... Read Full Review

    Comments (0)Was this helpful?:
    I had a very bad experience ...

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    2 Star Review
    UserName

    By : 'F'
    Branch : Turnpike Lane, 81 Turnpike Lane
    Services : Letting (As a Tenant)
    Rent PCM : £1083
    Would you recommend ? : No
    Postcode : N19

    17 Jul 2015
    People found this helpful6

    I had a very bad experience with this agency. They never responded to my e-mails, ignored most of my phone calls (if not all) and kept me waiting on the phone for ages, they were very rude and their customer service is bad. Wouldn't recommend ... Read Full Review

    Comments (0)Was this helpful?:
    DO NOT USE MONSOON ...

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    1 Star Review
    UserName

    By : 'LizzyB'
    Branch : Turnpike Lane, 81 Turnpike Lane
    Services : Letting (As a Tenant)
    Rent PCM : £650
    Would you recommend ? : No
    Postcode : NW5

    16 Jul 2015
    People found this helpful6

    DO NOT USE MONSOON PROPERTIES! THEY ARE TERRIBLE! They are incompetent, unprofessional and provide incorrect information. The majority of good reviews on here are from landlords and any tenants who haven't been treated badly by them have had a lucky escape! I would give them no stars if I could. ... Read Full Review

    Comments (0)Was this helpful?:
    Monsoon Properties have been ...

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    4 Star Review

    By : 'Kelly'
    Branch : Turnpike Lane, 81 Turnpike Lane
    Services : Letting (As a Owner)
    Rent PCM : £1200
    Would you recommend ? : Yes
    Postcode : N18

    6 Apr 2015
    People found this helpful0

    Monsoon Properties have been very quick to find me tenant for my property, it only took them one week. I was very happy with this result. MP pay the rent direct to my account each month and I don't have to deal with the tenants. The team take care of all the hassle of managing my property. I will ... Read Full Review


    Comments on Agent Fees

    I am happy with the fees i paid to this agent to manage my property

    Comments (0)Was this helpful?:
    I would like to thank Monsoon ...

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    5 Star Review

    By : 'Shoz'
    Branch : Turnpike Lane, 81 Turnpike Lane
    Services : Letting (As a Owner)
    Would you recommend ? : Yes
    Postcode : N22

    2 Apr 2015
    People found this helpful0

    I would like to thank Monsoon Properties for supporting me to let my property. I have used other agents in the past and Monsoon have become my top agent. They have been very honest and have offered me a information pack about the options I have available for letting my property. They have also ... Read Full Review


    Comments on Agent Fees

    The fees they charge me was less then what I was paying other High Street agents. I am very happy with the fees they charged me.

    Comments (0)Was this helpful?:
    I was recently put in a ...

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    5 Star Review
    UserName

    By : 'Susan'
    Branch : Turnpike Lane, 81 Turnpike Lane
    Services : Letting (As a Tenant)
    Rent PCM : £1400
    Would you recommend ? : Yes
    Postcode : NW1

    1 Apr 2015
    People found this helpful0

    I was recently put in a difficult situation with my landlord which then led me to urgently find a property to stay in with my husband. Monsoon properties helped me so much and I am very grateful of the service I got from them, I recommend them to anyone who needs genuine help as their members of ... Read Full Review


    What agent could do to change your mind?

    Appropriate fee's compared to other agents.


    Comments on Agent Fees

    Appropriate fee's compared to other agents.

    Comments (0)Was this helpful?:
    I've been in an unacceptable ...

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    1 Star Review
    UserName

    By : 'jahed'
    Branch : Turnpike Lane, 81 Turnpike Lane
    Services : Letting (Property Management)
    Would you recommend ? : No
    Postcode : N3

    31 Mar 2015
    People found this helpful9

    I've been in an unacceptable situation cos of this guys..i wouldn't recommend this agency to anyone...they are really ... Read Full Review

    Comments (0)Was this helpful?:
    Kamal was excellent, he ...

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    5 Star Review
    UserName

    By : 'Maisha'
    Branch : Turnpike Lane, 81 Turnpike Lane
    Services : Sales (As a Vendor)
    Would you recommend ? : Yes
    Postcode : NW3

    13 Mar 2015
    People found this helpful3

    Kamal was excellent, he provided me with brilliant advice during the time I were selling my property! Very helpful, I would recommend this estate agency to many people who are looking to sell or buy properties ... Read Full Review

    Comments (0)Was this helpful?:
    I am extremely upset with how ...

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    1 Star Review
    UserName

    By : 'Natasha'
    Branch : Turnpike Lane, 81 Turnpike Lane
    Services : Letting (As a Prospective Landlord/Tenant)
    Rent PCM : £1600
    Would you recommend ? : No
    Postcode : EN2

    17 Feb 2015
    People found this helpful9

    I am extremely upset with how this company conducts the rental process for properties. Monsoon Properties are awful and are now under police investigation. First of all, The property was Falsely advertised at a lower price. After booking a viewing I enquired about Monsoon Properties' deposit ... Read Full Review


    What agent could do to change your mind?

    DO NOT LIE


    Attached Files
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    Comments (0)Was this helpful?:
    I have been renting my ...

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    4 Star Review

    By : 'KayUD'
    Branch : Turnpike Lane, 81 Turnpike Lane
    Services : Letting (As a Owner)
    Rent PCM : £2300
    Would you recommend ? : Yes
    Postcode : N17

    13 Feb 2015
    People found this helpful3

    I have been renting my property with Monsoon Properties for the past one year. I have been very pleased with the service they have provided me with. They have found me a tenant withing one week of my property being empty. I have since not had any problem with my rent for the property. As an when ... Read Full Review

    Comments (0)Was this helpful?:
    These guys are a joke. If you ...

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    1 Star Review

    By : 'Pablo'
    Branch : Turnpike Lane, 81 Turnpike Lane
    Services : Letting (As a Prospective Landlord/Tenant)
    Would you recommend ? : No
    Postcode : N22

    31 Aug 2014
    People found this helpful7

    These guys are a joke. If you call them then they will either not answer, with a very ubrupt answer message which simply says "PLEASE CALL LATER", or someone does answer and they will leave you on hold while they pass you onto the lettings department and never pick up ... Read Full Review


    What agent could do to change your mind?

    I can\'t give a review as I simply can\'t contact anyone.

    Comments (0)Was this helpful?:
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    Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

    Complaints Procedure

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    Last updated at 11/1/2017, 7:36:33 AM by allAgents

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