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The UK's Largest Customer Review Website for the Property Industry

4.3/5, 64 Reviews
84% Recommended
100% sales valuation accuracy
92% letting valuation accuracy
87% sales fee satisfaction
87% letting fee satisfaction
By : 'Drayton'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : N5
I moved in when the property was managed and let by Galliard. When I moved out, things were managed by Life Residential. They merged roughly one year ago. From a tenant's perspective, I feel that I got robbed when I moved out. The inventory check-in and -out were tricky and people should be aware of this before renting with Life Residential. For check-in, it was done less than 20 minutes by an inventory clerk who did not check appliances but reported they were in working order. I did ask him on site whether or not they need to be checked. The answer was "I did not come to cook for you". In the report, things were roughly assessed e.g. in good condition or in working order. At the end, I had to add more info into the report to protect myself and gave it to Galliard. For check-out, it took more than one hour by a different clerk that Life Residential chose but it was me who had to pay for this check-out inventory job. It seems to me that the flat was assessed quite differently compared to the check-in. What I mean by this is that these two inventory checks reported details of different parts of the flat as if they tried to make it hard for people to compare the condition of the flat at two different time points. In terms of the assessment on cleaning condition, no matter how poor the flat was cleaned at the check-in time, Life Residential will simply ignore this baseline condition. What they did was to try to charge me based on some dust behind unmovable furniture which had been there since I moved in. I doubt that Life will clean those dust for the next tenant even though they claimed that they had to charge me for the professional cleaning for the "second time". Also, Life Residential also tried to charge me for some missing items that did not even exist in the first place. I don't quite understand what kind of integrity this company has. It is ridiculous to me. Besides, Life Residential tried to avoid the additional info I gave to Galliard for my check-in. This is useful for my check-out. A Life's property manager said that Galliard's stuff happened long time ago and Life did not keep it. Although what I described here is just some parts of what I actually experienced with Life, my point here is that I am not going pay for anything that I am not responsible for. BE CAREFUL if you choose to rent properties with Life Residential. Lastly, thanks Josh and Caroline, in particular, for everything during my move-in (Galliard) but Life Residential is simply worth avoiding.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 87% | £392,160 | £570,000 |
| Lettings | 92% | 87% | £550 | £3,200 |
Life Residential
Unit 4, 71b Drayton Park, London, Greater London
N5 1BF
020 7359 4488

By : 'Gana'
Services : Letting (As a Owner)
Rent PCM : £1950
Would you recommend ? : Yes
Postcode : NW1
Our property manager, Thomas Chan, is friendly, reliable and helpful. He attends to our queries and concerns professionally. I highly recommend his... Read Full Review
By : Lucy
12 Jul 2024Dear Gana, Thank you for your lovely words and for leaving a 5* review. Kind regards, Negin, Customer Relations...
By : 'Andrew'
Services : Letting (As a Tenant)
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : RH19
Our Lettings Negotiator was Honey and she was super helpful and friendly. She showed us around the property throughly, explaining all the details of everything. I highly recommend Life... Read Full Review
By : Lucy
12 Jul 2024Dear Andrew, Thank you for your lovely words and for leaving a 5* review. Kind regards, Negin, Customer Relations...

By : 'Dan'
Services : Letting (As a Tenant)
Rent PCM : £3200
Would you recommend ? : Yes
Postcode : N1
Very professional throughout. Stephen was very responsive and good to deal with. The other estate agent that showed us the property was very nice and knowledgeable, much better experience than other estate agents / flats we viewed. Only negative is that I felt the process could have moved on a... Read Full Review

By : 'Meg'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : N15
With the rental market in London as chaotic, uncertain and stressful as it has been this year - we were super pleased to find Stephen at Life Residential efficient, responsive and personable throughout. From spotting the property online, to viewing, offering and being accepted - the process was ... Read Full Review

By : 'George'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : N16
Very professional. Quickly found a new tenant and made the process very... Read Full Review

By : 'Mr'
Services : Letting (As a Owner)
Rent PCM : £1950
Would you recommend ? : Yes
Postcode : NW1
Stephen Hobbs handled my leasing matters professionally. He was friendly and most... Read Full Review

By : 'L.Chu'
Services : Letting (As a Owner)
Rent PCM : £2400
Would you recommend ? : Yes
Postcode : NW1
A professional Sales team and services. Improved property management team and... Read Full Review


By : 'Thomas'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E1
Was able to come to agreements quickly and even though there were some issues on our end with payment at the very last minute, Stephen was able to help renegotiate terms with the landlord with just a few days left until... Read Full Review

By : 'Neil'
Services : Letting (As a Owner)
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : N5
Very proactive service on tenancy renewal achieving a good rental very quickly with a minimum of... Read Full Review

By : 'France'
Services : Letting (As a Tenant)
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : N5
Stephen was great from start to finish, great at communicating and was very thorough making sure we had all the information before and after renting the property.... Read Full Review


By : 'Daniel'
Services : Letting (As a Tenant)
Rent PCM : £1125
Would you recommend ? : Yes
Postcode : N15
Very easy and smooth process, offer accepted quickly, referencing went smoothly and move in was easy. Very highly recommended... Read Full Review

By : 'Qin'
Services : Letting (As a Tenant)
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : E1
Stephen has proven to be an exceptional and invaluable lettings consultant throughout our entire journey, from the initial house viewing to the final handover. His level of assistance and professional support has truly surpassed any previous experiences since this was my first house-renting... Read Full Review

By : 'Yg'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EC3R
Stephen was very prompt and helpful. The whole process from viewing to moving in was made very simple by... Read Full Review

By : 'No'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E1
It was our first flat that we rented in London so we had a ton of questions and doubts. Stephen was extremely patient, understanding, helpful and respectful towards all the questions we had, even the simplest ones. He has helped and guided us to ensure the process went as smoothly as it could. We... Read Full Review

By : 'Mrs'
Services : Letting (As a Owner)
Rent PCM : £818000
Would you recommend ? : Yes
Postcode : E1
It is my immense pleasure to recommend both Gogoro Nwinia & William Smith of Life Residential as a real estate agent for any individual or family searching for the ideal home for their unique situation. I'm an overseas investor with zero experience on the property market in UK. They... Read Full Review

By : 'M.'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SW1P
Darcey Nicholls has provided outstanding service as my property manager. She is always very polite, friendly, calm and efficient in her work. She is smart and uses her initiative. She is the main reason why I am still with... Read Full Review

By : 'S'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : WD4
I really appreciate Stephen Hobbs and his colleagues who assisted me a lot after I decided to rent the flat at Pinnacle House. They replied my email promptly to answer all my questions before and during moving... Read Full Review

By : 'Liam'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : N5
Have had a very positive experience with Life Residential - a seamless viewing experience with Stephen, who then assisted in us securing our property very... Read Full Review

By : 'Spencer'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : N5
We had a fantastic experience moving with Life Residential. Stephen and his team were exceptionally attentive, responsive and helpful throughout the entire process. It made the move seamless and we couldn't have asked for... Read Full Review

By : 'Bala'
Services : Letting (As a Owner)
Rent PCM : £2100
Would you recommend ? : No
Postcode : E1
The marketing agents did get me a tenant within a reasonable period. However, the rental achieved was below expectations. But I still accepted as I did not wish to have a void period whilst I waited for a better yield. In future, I think I may allow multiple agents to assist in getting the best... Read Full Review
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Last updated at 1/31/2019, 10:55:24 AM by allAgents