The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

2.7/5, 28 Reviews
43% Recommended
75% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
17% letting fee satisfaction

Leon
By : 'Sandra'
Services :
Rent PCM : £675
Would you recommend ? : No
Postcode : LU7
Its easier to explain how awful Squares are if you read the letter I sent their Director. I did hand deliver a letter initially to them and it was ignored. I explained how upset I was and could they please contact me to find a solution. They ignored it. Below is the letter to one of the directors/founders Leon Hill who came back to say, he was very surprised as he has never had any complaints previously. Clearly he hasnt come across this site then! Dear Mr Hill, We were due to rent 49 Magnon Court but no longer wish to because of the poor customer service and abrupt manner of Lilla Archer, the office manager. We chose to rent this property purely on the basis that it was advertised as available at the end of September 2014 and so coincided with us leaving our current property on 2nd October2014. Ms Archer's customer skills leave a lot to be desired and frankly if she is this unhelpful to new customers it did not forbade well for being a future tenant. Not only did she ignore a letter I hand delivered but was rude to my husband and told him she would decide when we could move into the property, not us. She sends emails written in red and in capitals. She refused to cooperate in anyway with us or be helpful in terms of arranging a moving in date. My husband spoke to either you or your partner and was told we could move into Magnon Court earlier but would have to clean the flat outselves. We agreed and all was fine. I asked Ms Archer the cost of having the keys one day earlier on the 30th to enable us to have a cleaner and a separate carpet cleaning company come in and she said we were not allowed to have the keys earlier and could collect them at 1:30pm on 30th September but must drop them back at 5pm and then come back the following morning at 9:30am to collect the keys again? Thats just being incredibly difficult. We offered to pay the additional day and it would have made no difference to anyone whether we had the keys from 5pm to 9am the next day but would have meant we could clean flat efficiently. We received excellent customer service from Tommy (who stepped in to show us the property and did all the paperwork) and Louie who are a credit to Squares and support the media image you portray. As a single income family, losing £225 for a credit check was not a decision we took lightly, we have now found somewhere further from the train station and £150 more in rent a month, just because we refuse to deal with this employee any further. M and M properties could not be anymore helpful and are a delight to deal with. I do sincerely hope the landlord at Magnon Court does not lose out on rent because of this and we have let you know at the soonest opportunity having paid our deposit in full and months rent in advance for the new property this morning. I would appreciate acknowledgement of this email even if you do not wish to comment just so that I know the email was delivered and that the property can be readvertsied for the landlord. Sandra xxx
Advertise letting dates correctly and inform people when they inquire. People give notice on current flats based on ability to move into a new one. Squares would have left us stranded for 3 days with a family of 2 boys. They should not be so rude and unhelpful for no reason. They could have been more accommodating but choose not to and surely the previous tenants would have had to clean the flat before they left so why were we being asked to do it?
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75.00% | 100% | £35,000 | £500,000 |
| Lettings | 100% | 17% | £600 | £1,000 |
Squares Estate Agents
38 High Street, Leighton Buzzard, Bedfordshire
LU7 1EA
01525 852255

By : 'Garry'
Services : Sales( As a Vendor )
Sold price : £390000
Would you recommend ? : Yes
Postcode : LU7
Squares did a great job when my wife and I decided to sell our property. The sale process included tricky negotiations with various parties, and Squares provided calm, clear, professional service throughout, and helped my wife and I to feel we were in safe hands. I would certainly use Squares... Read Full Review
By : 'Rachael'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : LU7
Have been calling and emailing for several days now to view a property but no one has got back to me!?No one answers the phone, it’s always the answer machine. No one has acknowledged my emails either. What’s the point in being an estate agents if you’re not even... Read Full Review
By : Leon Hill
13 Jun 2022sorry to hear this has been your experience please get in touch with myself Leon Hill on leon@squaresestateagents.co.uk and i will be happy to...

By : 'Andy'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : No
Postcode : LU7
Absolutely appalling. Once they have you signed to a contract they are not interested. If you actually manage to speak to someone, and not the answerphone, they fob you off with vague promises, but nothing ever gets sorted. The woman in the office (Leela) is rude and condesending. Do not use these... Read Full Review
By : Leon Hill
23 Feb 2022hi Andy thank you for the comments, if you could contact me directly to discuss the issues you have mentioned that would be appreciated as i can't see your details on our system or see which...

By : 'Linda'
Services : Sales( As a Vendor )
Sold price : £35000
Would you recommend ? : Yes
Postcode : LU7
Really good service - would recommend Leon and the team - have always been very helpful and friendly. Best in Leighton... Read Full Review
By : Leon Hill
26 Nov 2021Thank you so much for your kind words, it has also been a pleasure dealing with you both as vendors and i hope your new move to Kent goes well Leon...

By : 'Steven'
Services : Letting( As a Owner )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : LU7
Landlord of a portfolio of buy to let properties over the past 20 years. I selected Squares Estate Agents in late 2012 to fully manage a number of properties in Leighton Buzzard. The service I received was excellent - so much so I did not have to devote any time in the management and maintenance.... Read Full Review

By : 'Marion'
Services : Sales( As a Vendor )
Sold price : £500000
Would you recommend ? : Yes
Postcode : LU7
Leon Hill went above and beyond to sell our probate property. We have had a wonderful experience and I can't recommend him highly... Read Full Review

By : 'Honest'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £325000
Would you recommend ? : No
Postcode : LU6
This agent is Beyond poor, not only for lettings but also selling. If you want to pay top whack to sell your home & do all the work yourself then this is the place to go. They; - don't return calls - provide inaccurate information - don't follow up on viewings or offers - are expensive -... Read Full Review
Overpriced
Overpriced

By : 'Kinga'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : MK3
Definitely the worst estate agents we ever had to deal with. Very poor customer service, all girls working in Leighton Buzzard office are rude, arrogant and incompetent. Also their make up is more appropriate for a night out rather than office work We were made to moved into a filthy, dirty house.... Read Full Review
Their services were not worth even a penny
Their services were not worth even a penny
By : 'Sherni'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : LU7
Left me with smelly carpets - claimed they have been washed. Apartment had been smoked in, so a very horrible smell. 7 months later i've been advised they there are no keys for the meter cabinet and I need to ask a neighbour (even though someone submitted my meter readings just a few weeks ago).... Read Full Review
Liaise with me, thats all.
I paid fees for a service which I have not had yet.

By : 'Sandra'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : No
Postcode : LU7
Its easier to explain how awful Squares are if you read the letter I sent their Director. I did hand deliver a letter initially to them and it was ignored. I explained how upset I was and could they please contact me to find a solution. They ignored it. Below is the letter to one of the... Read Full Review
Advertise letting dates correctly and inform people when they inquire. People give notice on current flats based on ability to move into a new one. Squares would have left us stranded for 3 days with a family of 2 boys. They should not be so rude and unhelpful for no reason. They could have been more accommodating but choose not to and surely the previous tenants would have had to clean the flat before they left so why were we being asked to do it?
By : 'Brendan'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : LU7
Luckily I have just finished renting a property through squares leighton buzzard and will no longer have to deal with their rudeness, incompetence and lethargy. How this company is still in business I do not know. They never, ever keep you updated or fulfil any of their duties or promises. They ... Read Full Review
Close down
By : 'JP'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : MK4
Squares let my property recently. I hadn't used an agent for about 2 years, because I got fed up with the poor quality of tenant enquiries, but I was actually pleasantly surprised with Squares. They came within a cat's whisker of renting it to the first person to view it, but when they pulled out ... Read Full Review
By : 'Mr'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : MK4
I have been overwhelmed by how professional Squares in LB handled my buying experience even though the property was outside my local area. Throughout the entire process I was kept up to date and notified of any milestones as soon as they happened. The vendor's solicitors were a bit slow throughout ... Read Full Review
By : 'RippedOff'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : LU7
Overall we have had a totally shocking experience with Squares Estate Agents using them as both letting agents and finally selling our property. As letting agents they do the bare minimum to get their 10% monthly fee. Rarely did they keep us informed of what was going on with the property to the ... Read Full Review
Pay the money you owe us.
By : 'Dishonest'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : LU7
As soon as I told people in the local area that i had applied for a property through Squares I was surprised to find almost everybody i told had a negative comment to make about Squares as an agent, after dealing with them over the past weeks I now know why. After viewing a property we decided... Read Full Review
I am not naive enough to think that mistakes do not happen, the important thing is how they are rectified. Regular contact with us on this matter as reassurance would have made all the difference. There is however no excuse for the rude way in which my partner was spoken to by a female member of staff and it is also not acceptable to blatantly ignore e-mails and phone calls from customers.
By : Sandra Smith
8 Oct 2014They did almost a similar thing to us, advertised flat as available end of September and as we had to move out 2nd October 2014 this was perfect timing. Rude woman told my husband SHE would decide...

By : 'david'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : MK9
they dont take care of the few things they have to do, just filling papers and referencing stuff is a nightmare, never informed whats going on, not clear processes, in the end problems that they dont try to... Read Full Review
By : 'Lurens'
Services : Letting( As a Tenant )
Would you recommend ? : No
I've met some slippery, shoddy estate and letting agents in my life, but these were beyond bad. Initial impressions seemed okay - they were very helpful in setting up a viewing and actually getting me a rental property that was suitable. However, from the point I paid my fees (damned expensive, I... Read Full Review
Act professional Stop charging a fortune and doing sod all Addressing complaints and start taking their responsibilities seriously
By : me
26 Apr 2013just had the same bad arrogant experience too they , take your money £227 admin fee drag their heels , , never getting back to you , as promised , when you complain that the fee pays their wages...
By : 'Unhappytennant'
Services : Letting( As a Tenant )
Would you recommend ? : No
Worst estate agents ever. Staff change monthly due to poor management and shoddy service. With a 3 yearly rental we saw 12 different lettings staff. That alone is enough to worry. Major problems; Rude and unhelpful staff Non existent property maintenance Lying and... Read Full Review
By : 'Ade'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Great advice and a friendly service, top... Read Full Review
By : 'KJA'
Services : Letting( As a Tenant )
Would you recommend ? : No
I have to say in all my years of renting property that Squares is positively the worst agent I have ever had the misfortune to deal with. The property on moving in was filthy and none of the work agreed had been completed and in fact took about 6 months to complete. One piece of work took a year! ... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.