Robert Aston & Co Ltd

I cannot stress enough how disappointed we were with this estate agents. I have rented for the past 10 years and never been treated with such disrespect. As soon as we had signed for our new flat and paid the deposit they couldn't care less. The day we moved into our flat it was disgusting. We had no hot water, the heater didn't work and the whole place was a mess. There was rubbish rotting in an old bin that had been left. I had to clean the entire place before i moved in without any hot water. Since the property was now being managed by the landlord we knew we would have to sort it with him. The problem was that the estate agents had not given us his contact details. But apparently now because it was being managed by the landlord they couldn't accept responsibility for anything. So we had all these things wrong, they wouldn't help us and we had no way of contacting the landlord since they claimed to not have any of his details apart from an email address (??). They were extremely unhelpful and kept repeating that nothing was now their responsibility and couldn't help us. How can an estate agents possibly have a landlord on their books without even having his contact details?? Eventually, after kicking up a big fuss they agreed to have someone come and look at these things - 3 days after we had moved in. We had also asked for a curtain rail to be installed before we moved in (it took 2 weeks of chasing up this request to be given an answer). The one they eventually installed was only suitable for a thin net curtain and nothing more. When we asked for them to simply recommend someone who could sort this for us and we would arrange for the landlord to pay, they replied again that it was not their responsibility. When we asked the landlord about all of these things he said he had specifically paid the estate agents to make sure everything was in working order and clean. They had clearly not done this - knowing that once they had our money and we had signed the contract there would be nothing we could do about it. They did not once apologise for the way we had been treated. I would strongly recommend that you do not use this estate agents. They have made the whole moving experience way more stressful than it had to be and I hate that we paid a £200 fee for the privilege!