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Elliot Leigh
3.7/5, 64 Reviews
71% Recommended
100% sales valuation accuracy
81% letting valuation accuracy
79% sales fee satisfaction
79% letting fee satisfaction
We trust that we will be able to assist you whether you are buying or selling a residential property or are looking to take advantage of one of the many other property services we provide.
"NIGHTMARE AGENTS VERY..."
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1 Star Review
Rahena
By : 'LANDLORD'
Services : Letting(I am a Landlord / Landlady)
Would you recommend ? : No
Postcode : E14
8 Dec 2014
People found this helpful13
NIGHTMARE AGENTS VERY CUNNING, SAY ONE THING DO ANOTHER, GIVE NOTICE ON PROPERTY THAN CHASE THEM UP, APPROX £10, DAMAGE IN PROPERTY AND YOU GET APPROX £200 OFFERED BACK, MANY THINGS TO LIST , ANYONE WITH A CONTRACT DON'T GET ONE DAY LATE WITH YOUR NOTICE, I PERSONALLY DONT THINK PROPERTIES ARE INSPECTED AT ALL TWO TIMES I HAVE BEEN SENT A LETTER FROM THE COUNCIL REGARDING NEGLECT OF PROPERTIES. IVE BEEN TOLD BY TENANT THAT THERE HAS BEEN A LEEK FOR MONTHS , THEY HAVE ATTENDED THE PROPERTY CHARGED THEIR HIGH CALL OUT CHARGE LEFT A HOLE IN THE CELLING THEN LEFT THE JOB WITH A LEAK . I WOULD READ OTHER PEOPLES COMMENTS WE CANT ALL BE WRONG.
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By : Leigh
8 Dec 2014I am extremely disappointing to hear that you are not satisfied with the service you are currently receiving. When we take a property onto the guaranteed rent scheme a photographic inventory is taken of the property FREE OF CHARGE. This inventory is used to check damages at the end of the agreement. However a landlord cannot expect to be paid out to put a property back to a higher standard than when it was first taken on. In this instance you have claimed £1300 for new laminate flooring though out the property when budget carpets were originally supplied and could be shampooed, fully re-plaster the property for £950 when there were only minor scuffs on the walls, £250 for a electrician to replace a cracked light-switch and a large amount of money to replace a kitchen which is 15 years old and had 1 cupboard door missing. There were also other items which are either not classed as damage or have had a quote supplied which is well above industry standards. If a landlord is not satisfied with the amount that has been offered the contract allows for an independent surveyor to assess the damages and provide a professional opinion. Properties are inspected every 8-12 weeks and reports can be sent to landlords if requested. It is a requirement of the contracts that we hold with local authorities that we carry out inspections at these intervals and all tenancy related issues such as damages in properties are referred to councils. If you would like proof of these inspections these can be provided. I understand that the letter you have received relates to the up keep of the garden. If a tenant does not keep the garden in a neat and tidy manner then we will intervene and arrange for this to be completed FREE OF CHARGE. As per our repair procedure we arranged for an ElliotLeigh operative to attend FREE OF CHARGE to attend and repair the leak. As this was from a communal water tank in the loft space a specialist engineer was needed. A charge of £60 was agreed for a specialist to attend. This is all that has ever been charged to you since we took on the property. The ceiling was damaged as a result of this leak which requires repairing but we have not yet received confirmation as to when this will be completed. We are very proud of our excellent reputation and the numerous positive reviews and will always do our upmost to please clients. We understand that most clients have very little experience in property lettings / management and that it can be both very confusing and stressful for individuals without an in depth knowledge of both industry standards and property law which is why we always offer as much support as possible to clients and do whatever we can to guide them. The directors of ElliotLeigh have held numerous meetings with you to resolve any issues and explain some of your queries (as they would do for any client) and have continued to provide information to you on an almost weekly basis. Most of these issues would have been dealt with quickly and efficiently had the correct documents or information been provided by yourself when requested but we are sorry that you feel this level of customer service is below your expectation. If you would like to discuss further then we would be more than willing to hold further meetings with yourself or discuss over the telephone.
By : selma
16 Apr 2015Interesting what has been said about requesting inspection reports. We have requested a report at least 3 times by email and have verbally requested over the phone, and this was months ago. There has been no response to emails let alone any report forthcoming.
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Latest Reviews
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 79% | £325,000 | £325,000 |
| Lettings | 81% | 79% | £775 | £1,925 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 40 | 11 | 2 | 4 | 1 | 0 | 0 | 0 | 3 | 3 |
Address
Elliot Leigh
466 - 468 Roman Road, London, Greater London
E3 5LU
020 89834444
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- 09:00 - 17:30
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Services offered
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Used Alan to find me ...
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5 Star Review
By : 'Ian'
Branch : Bow, 466 - 468 Roman Road
Services : Letting (As a Owner)
Rent PCM : £1850
Would you recommend ? : Yes
Postcode : RM15
29 Apr 2025
People found this helpful0
Used Alan to find me excellent tenants, great service, start to finish! Incredible rental ... Read Full Review
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Alan ...
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5 Star Review
By : 'Ravia'
Branch : Bow, 466 - 468 Roman Road
Services : Letting (As a Owner)
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : E6
25 Oct 2024
People found this helpful0
I needed a new tenant for my flat in East Ham, I was recommended Elliot Leigh Guaranteed Rents by a good friend of mine and in particular Alan Dantes. I contacted Alan over the telephone to come and provide a quote on my property. He met my husband at the premises and was very courteous, friendly ... Read Full Review
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Guaranteed ...
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5 Star Review
By : 'GP'
Branch : Bow, 466 - 468 Roman Road
Services : Property Management (They manage our estate)
Sold price : £2400
Would you recommend ? : Yes
Postcode : SE14
23 Oct 2024
People found this helpful0
I recently partnered with Elliot Leigh Guaranteed Rents, and their service exceeded my expectations. Alan was responsive, professional, and attentive to this new chapter within my life. He clarified any concerns I had raised promptly, and communication was clear throughout the process. I would ... Read Full Review
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VERY DODGY FOR ...
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1 Star Review
By : 'G'
Branch : Bow, 466 - 468 Roman Road
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : SS1
23 Jun 2023
People found this helpful5
One of the worst offenders of not giving up property at the end of the term are Elliot Leigh Guaranteed Rent Scheme they actually coach tenants to ask Landlords to do work and deduct it from the rent at extortionate rates. Also from the start of a tenancy they let tenants know that they can stay ... Read Full Review
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I’m struggling to ...
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1 Star Review
By : 'Tarun'
Branch : Bow, 466 - 468 Roman Road
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : RM6
20 Nov 2022
People found this helpful9
I’m struggling to get back the property now it’s been 8 months of my lease expiry and served the due notice. Received the standard reply as council have no home to move the tenants and have to go thru court to get the possession order, I’m stressed out now and ... Read Full Review
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By : Mel
24 Mar 2024Please advise did you eventually get your property back...
Modern, helpful and ...
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5 Star Review
By : 'Frances'
Branch : Bow, 466 - 468 Roman Road
Services : Letting (As a Tenant)
Rent PCM : £1925
Would you recommend ? : Yes
Postcode : E8
15 Dec 2021
People found this helpful0
Moved to Elliott Leigh from another large London agent and all of a sudden I found the team more responsive, easier and more willing to sort issues at the source (including really helpful things like sourcing furniture fittings etc, dealing with the government rebate of deposits when our last agent ... Read Full Review
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Dealt with the Elliot Leigh ...
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5 Star Review
By : 'Paul'
Branch : Bow, 466 - 468 Roman Road
Services : Sales (As a Vendor)
Sold price : £325000
Would you recommend ? : Yes
Postcode : RM5
21 Dec 2020
People found this helpful0
Dealt with the Elliot Leigh team on a sale and they were fantastic. Nick and Sam were honest and ... Read Full Review
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unprofessional and ...
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1 Star Review
By : 'Akua'
Branch : Bow, 466 - 468 Roman Road
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : E3
25 Nov 2020
People found this helpful7
Elliot Leigh are unprofessional, incompetent and arrogant agents renting predominantly on behalf of absentee landlords. My experience of them is poor to say the least. They do not vet tenants and appear to specialise in short term emergency accomodation. The result of which has been high rates of ... Read Full Review
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If you are a tenant do not ...
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1 Star Review
By : 'Elizabeth'
Branch : Bow, 466 - 468 Roman Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : EN1
21 Jul 2020
People found this helpful9
If you are a tenant do not expect them to carry out any repairs to the property. I had a cupboard door fall on my daughters head two weeks ago a guy was sent out and saw another cupboard was starting to come away from the joint. I heard nothing back from the office and had to chase it up myself. ... Read Full Review
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I am a mother of four and I ...
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5 Star Review
By : 'Bernice'
Branch : Bow, 466 - 468 Roman Road
Services : Letting (As a Tenant)
Rent PCM : £1240
Would you recommend ? : No
Postcode : N16
6 Jan 2020
People found this helpful1
I am a mother of four and I would say the assistance and commitment Rayn put into his work is amazing. That I will give them 5 stars any day any ... Read Full Review
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I have 3 properties with ...
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1 Star Review
By : 'sam'
Branch : Bow, 466 - 468 Roman Road
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : RM10
4 Nov 2019
People found this helpful8
I have 3 properties with Elliot and Leigh and my experience with E&L is worst ever experience I ever had with a letting agent. I requested my properties back and they keep telling lies. They rely on their tricky lease contract to keep you in. I definitely don't recommend ... Read Full Review
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By : Sharon
4 Jan 2022I am having exactly the same problem, did you get your property...
Recommendation ...
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5 Star Review
By : 'barbara'
Branch : Bow, 466 - 468 Roman Road
Services : Letting (As a Owner)
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : RM8
26 Jun 2019
People found this helpful0
I have been dealing with Elliot Leigh for a number of years after being recommended to use them by a friend to rent out some properties. The staff are helpful and friendly, answering any enquiries promptly and efficiently. The money is in my bank account each month without any worry or ... Read Full Review
Comments (1)Was this helpful?:
By : Mohammed Islam
4 Feb 2021Hi, I was recommended to contact you by another property service team. I am looking for a 1 bed room property in E3 area. Hope you can assist me...
Disgusting customer ...
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1 Star Review
By : 'Lesha'
Branch : Bow, 466 - 468 Roman Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E2
17 Jun 2019
People found this helpful4
Absolutely appalling letting agency my experience has been all bad. The staff speak so disrespectful when dealing with customers complaints about the property. Also left work before calling to confirm they would not be fixing my boiler, so no hot water or heating for me and my son over the weekend. ... Read Full Review
Comments on Agent Fees
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Very satisfied with their ...
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5 Star Review
By : 'Valerie'
Branch : Bow, 466 - 468 Roman Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : IG3
12 Jun 2019
People found this helpful0
We have used Elliot Leigh's guaranteed rent scheme for several years and have had no major problems whatsoever. Big thank you Stuart for advice on purchasing a suitable property to rent, and to Nikki for her help and sound advice when re-negotiating our contract with the ... Read Full Review
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Very poor hand back to ...
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1 Star Review
By : 'Handback'
Branch : Bow, 466 - 468 Roman Road
Services : Letting (As a Owner)
Rent PCM : £890
Would you recommend ? : No
Postcode : SW1
4 Mar 2019
People found this helpful5
A lot of issues could have been resolved if one of my numerous requests, via email and phone calls, to meet a representative from EL on site had been agreed and accepted. Originally I was informed Westminster council were involved with the Tennant, it transpired they were from Ilford in Essex ... Read Full Review
Attached Files
Comments on Agent Fees
Their fees could be more reflective of their professional aproach. much lower.
Comments (2)Was this helpful?:
By : steve
3 Jul 2019Dear James, I am sorry to hear that you were not satisfied with service you received from us. As you are aware we act in the middle for all parties including the tenant, local authority and...
Anti Social ...
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1 Star Review
By : 'Chris'
Branch : Bow, 466 - 468 Roman Road
Services : Letting (Property Management)
Would you recommend ? : Yes
Postcode : RM14
2 Jan 2019
People found this helpful2
If you are experiencing ASB from one of Elliot Leigh's managed properties, dont bother calling them. They are not interested about Noise Nuisance or Criminal Damage to your property, so dont bother calling them, its a waste of your ... Read Full Review
Comments on Agent Fees
they want your money, not complaints
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By : maria
9 Jan 2019the agents cant do anything about crime / noise nuisance , u have to contact the barough or police for example i live in ilford /barkingside area so my barough will be redbridge so plz try there...
Always on top of ...
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5 Star Review
By : 'Barry'
Branch : Bow, 466 - 468 Roman Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : IG8
19 Jul 2018
People found this helpful1
I have been dealing with them for a few years now and they never give me any reason to worry about anything. So easy to deal ... Read Full Review
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Excellent ...
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5 Star Review
By : 'L'
Branch : Bow, 466 - 468 Roman Road
Services : Letting (As a Owner)
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : RM10
18 Jul 2018
People found this helpful0
I have a few properties with Elliot Leigh and have found them excellent from start to finish. If there is ever an issue they deal with it swiftly and ... Read Full Review
Comments on Agent Fees
The fees are extremely competitive and well worth the service they provide.
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HEARTLESS AND ...
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1 Star Review
By : 'AKANDE'
Branch : Bow, 466 - 468 Roman Road
Services : Letting (Property Management)
Rent PCM : £1050
Would you recommend ? : No
Postcode : RM10
1 May 2018
People found this helpful11
We gave notice to take property back over six months and they have done nothing and have refused to inform tenant to move out. My family is scattered now and when we went to their office, *The GM denied he is not *the GM and was trying to avoid speaking with us. We decided not speak with him ... Read Full Review
Comments on Agent Fees
POOR
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By : Manu Dattani
17 Jul 2018We are also facing the similar situational faced by Akande whose review We just read as above.We also have served notice and it's more than six months and they do not have any intention to give...
Well ...
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5 Star Review
By : 'Good'
Branch : Bow, 466 - 468 Roman Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : RM6
23 Mar 2018
People found this helpful0
I have recently introduced with Stuart from Elliot and he has done amazing job on my property to let and he took me through the process and agreed what he ... Read Full Review
Comments on Agent Fees
Stuart is star
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10/30/2017, 8:52:33 AM by allAgents
