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Dutch & Dutch Estate Agents

4.2/5, 43 Reviews
83% Recommended

100% sales valuation accuracy

100% letting valuation accuracy

83% sales fee satisfaction

83% letting fee satisfaction

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The company you use to buy or sell a property must be one you can trust and with our experience and knowledge we are able to offer you this.
"I would not recommend this..."

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1 Star Review
UserName

Lois

UserName

simon

By : 'Very'
Services : Letting(I am a Landlord / Landlady)
Rent PCM : £1450
Would you recommend ? : No
Postcode : NW6

4 Dec 2014
People found this helpful0

I would not recommend this agency at all. I was abroad, and expected them to let and manage my flat, and look after my interests. Lois Fort was involved in the first letting, and knew that I would not accept a break clause in the lease. The second time it was let (after a year), Simon took over. Unbeknownst to me, he inserted a break clause, without consulting or informing me. This emerged when the tenants gave notice after 6 months. Sadly, the agency initially seemed to accept Simon's version of what had happened (he said he had spoken to me), although there was nothing in writing about consulting or informing me. After a long wrangle, Lois appeared to accept what I said, offered to re-let the flat, and went out of her way to find a short-term tenant. Simon was persuaded by the agency to purchase a sofa from the tenants on behalf of the next tenants, and promised to dispose of it before my return. When I returned, the first thing I saw at 7am was a sofa on the pavement, and discovered Simon had dumped it there. He had also damaged my front door, gouging out great chunks of it, and interior door posts - I only discovered this 2 weeks later, when I asked, because the inventory clerk swore this had not been the case when he inspected. Simon must have dragged the sofa out, with no regard to my property. And this was the person who was supposed to LOOK AFTER my property! Simon is still employed by the firm, despite very clear indications of not acting in my (the client's) interests. I could not enter my flat at all at 7am, because the security lock had been changed, although the agency had assured me that no keys had been changed (they say the first tenants did this without informing them - but they were supposed to be looking after my flat!) After the fiasco with Simon, I wrote to David Matthews, the director. He did not apologise, and appeared just to want to wash his hands of me. In my view, the lack of service and attention stems from this attitude of the Director. If you are going to be abroad, and want to let your property, I would NOT recommend this agency.


What agent could do to change your mind?

They could be honest! They could take care of the landlord\'s property.


Attached Files

    Comments on Agent Fees

    Despite NOT looking after my property, they kept taking their fees.

    Was this helpful?:

    By : Lois Fort

    29 Jan 2015

    We were so upset to hear how disappointed you feel with the letting arranged by us. We have reviewed the situation in great detail and are comfortable with the professional way in which the team at Dutch & Dutch handled all of the complicated scenarios to which you refer and don't believe that your review is reflective of the service offered by us. Clearly we are always looking to improve the way we do things and have taken some valuable lessons from the unusual circumstances surrounding the letting of your property. We wish you all the best for the future.


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    Latest Reviews
    Performance Statistics
    ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
    Sales100.00%83%£540,000£2,350,000
    Lettings100%83%£350£4,000
    Review Statistics
    From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
    GoodBadGoodBadGoodBadGoodBadGoodBad
    101441306032
    Address

    Dutch & Dutch Estate Agents
    174 West End LaneLondon, Greater London
    NW6 1SW
    020 7794 0075

    Opening Hours
    1. Monday :
    2. Tuesday :
    3. Wednesday :
    4. Thursday :
    5. Friday :
    6. Saturday :
    7. Sunday :
    1. 09:00 - 17:30
    2. 09:00 - 17:30
    3. 09:00 - 17:30
    4. 09:00 - 17:30
    5. 09:00 - 17:30
    6. Closed
    7. Closed
    Services offered
    • Sales
    • Lettings
    • Block Management
    • Surveys
    • Conveyancing
    • Mortgage Advice
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    Latest Properties

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    Excellent service from start ...

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    5 Star Review
    UserName

    By : 'Nik'
    Branch : London, 174 West End Lane
    Services : Letting (Admin)
    Rent PCM : £1500
    Would you recommend ? : Yes
    Postcode : UB6

    3 Oct 2025
    People found this helpful0

    Excellent service from start to finish! These guys are probably the best in the area. No issues, open and honest communcation and overall had an excellent experience there. Thank ... Read Full Review

    Comments (0)Was this helpful?:
    Lazy, incompetent and ...

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    1 Star Review
    UserName

    UserName

    By : 'Freddie'
    Branch : London, 174 West End Lane
    Services : Letting (As a Tenant)
    Would you recommend ? : No
    Postcode : NW6

    7 Dec 2023
    People found this helpful0

    Lazy, incompetent and transphobic Didn't give us a tour of our flat, couldn't be bothered to cut our keys once we paid, purposefully prevented my partner from changing her pronouns on her tenancy agreement to help her legally transition. There are so many more examples, but i ... Read Full Review

    Comments (0)Was this helpful?:
    The most laziest estate agent ...

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    1 Star Review

    By : 'Nicola'
    Branch : London, 174 West End Lane
    Services : Sales (Prospective Vendor/Buyer)
    Would you recommend ? : No
    Postcode : NW2

    26 Sept 2022
    People found this helpful0

    The most laziest estate agent want the instruction but don't return calls. They are unprofessional not to want to do any work. They seem very incompetent and agent clueless about selling ... Read Full Review

    Comments (0)Was this helpful?:
    This is the second time I ...

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    5 Star Review
    UserName

    By : 'Ramesh'
    Branch : London, 174 West End Lane
    Services : Letting (As a Owner)
    Rent PCM : £4000
    Would you recommend ? : Yes
    Postcode : NW10

    15 Jun 2021
    People found this helpful0

    This is the second time I engaged with Dutch and Dutch to find new tenants for my warehouse. Even though challenging circumstances I am delighted to say that Robert found me new tenants within a week, I would definitely recommend Dutch and ... Read Full Review

    Comments (0)Was this helpful?:
    Excellent ...

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    5 Star Review
    UserName

    By : 'Brian'
    Branch : London, 174 West End Lane
    Services : Letting (As a Owner)
    Would you recommend ? : Yes
    Postcode : NW2

    21 Feb 2019
    People found this helpful0

    We have dealt with Dutch and Dutch for many years in the Willesden area. They have always been extremely reliable and trustworthy in all our dealings. Bianca is always so helpful and efficient always, with any maintenance required. I can highly recommend Dutch and Dutch as a very professional and ... Read Full Review


    Comments on Agent Fees

    Good set of fees for letting.

    Comments (0)Was this helpful?:
    Excellent service. Casper who ...

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    5 Star Review
    UserName

    UserName

    By : 'Excellent'
    Branch : London, 174 West End Lane
    Services : Letting (As a Tenant)
    Would you recommend ? : Yes
    Postcode : NW3

    5 Dec 2017
    People found this helpful0

    Excellent service. Casper who let property - professionnel, intelligent and helpful. Lois helpful and bright. Management Team - Bianca responsive and helpful and team were also very ... Read Full Review


    Comments on Agent Fees

    Good

    Comments (0)Was this helpful?:
    Dutch and Dutch became my new ...

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    5 Star Review
    UserName

    By : 'Pino'
    Branch : London, 174 West End Lane
    Services : Letting (As a Tenant)
    Rent PCM : £350
    Would you recommend ? : Yes
    Postcode : NW10

    8 Dec 2016
    People found this helpful1

    Dutch and Dutch became my new landlords about a year ago. In that time they did a complete refurb of my flat, and were very helpful in helping me to move to a temporary accommodation nearby, and settling back when works were completed. David is very professional, friendly, and thorough, as are the ... Read Full Review

    Comments (0)Was this helpful?:
    I was in touch with a number ...

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    5 Star Review
    UserName

    By : 'Mark'
    Branch : London, 174 West End Lane
    Services : Sales (As a Buyer)
    Would you recommend ? : Yes
    Postcode : NW6

    8 Jan 2016
    People found this helpful0

    I was in touch with a number of agents as a prospective buyer and Dutch and Dutch were a cut above the rest from the outset. They are the 'thinking man's agent' in terms of their professionalism and pragmatic approach to what can be a very stressful undertaking. Lois Fort handled my purchase ... Read Full Review

    Comments (0)Was this helpful?:
    David and Lois were helpful, ...

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    5 Star Review
    UserName

    UserName

    By : 'B'
    Branch : London, 174 West End Lane
    Services : Sales (As a Buyer)
    Sold price : £2350000
    Would you recommend ? : Yes
    Postcode : NW6

    1 Nov 2015
    People found this helpful0

    David and Lois were helpful, responsive and professional in all our dealings with them. The transaction was fairly complicated on both sides but both agents were patient and quick to adapt as maters arose. We wouldn't hesitate to recommend Lois and ... Read Full Review

    Comments (0)Was this helpful?:
    We are very happy with the ...

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    5 Star Review
    UserName

    UserName

    By : 'Lucy'
    Branch : London, 174 West End Lane
    Services : Sales (As a Buyer)
    Sold price : £699950
    Would you recommend ? : Yes
    Postcode : NW6

    23 Jun 2015
    People found this helpful0

    We are very happy with the service provided by Dutch and Dutch. They gave suggested a sale price that was higher than we had thought, but it proved to be accurate as we sold our property for a sum that we were very happy with. Their service was attentive, informed and reassuring during the usual ... Read Full Review


    What agent could do to change your mind?

    Happy to pay the fees, the agents worked hard for their money and their fees are completive for this part of London.


    Comments on Agent Fees

    Happy to pay the fees, the agents worked hard for their money and their fees are completive for this part of London.

    Comments (0)Was this helpful?:
    Having lived in my rented ...

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    5 Star Review
    UserName

    UserName

    By : 'NG'
    Branch : London, 174 West End Lane
    Services : Letting (As a Tenant)
    Rent PCM : £1255
    Would you recommend ? : Yes
    Postcode : NW2

    14 May 2015
    People found this helpful0

    Having lived in my rented property for coming up to five years, I've found Dutch & Dutch to be overall an excellent agency to deal with. Initial concerns upon move in over window fixtures were noted and replaced within the first two weeks. Most requests have been dealt with extremely quickly, ... Read Full Review

    Comments (0)Was this helpful?:
    Used Dutch & Dutch to ...

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    5 Star Review

    By : 'Mr'
    Branch : London, 174 West End Lane
    Services : Letting (As a Owner)
    Rent PCM : £1770
    Would you recommend ? : Yes
    Postcode : NW6

    6 Feb 2015
    People found this helpful0

    Used Dutch & Dutch to rent my flat, they were professional and efficient. From my initial enquiry to finding a suitable tenant took just over a week and they achieved the rent I was looking for. I would not hesitate to recommend ... Read Full Review

    Comments (0)Was this helpful?:
    Simon Taylor was honest in ...

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    5 Star Review
    UserName

    By : 'Deborah'
    Branch : London, 174 West End Lane
    Services : Sales (As a Vendor)
    Would you recommend ? : Yes
    Postcode : NW3

    5 Feb 2015
    People found this helpful0

    Simon Taylor was honest in his dealings with us, and wise in his strategy for selling the property. Communication was very prompt and the trust we put in him to do his best for us was well rewarded. I would thoroughly recommend this company and would use them again without ... Read Full Review


    Comments on Agent Fees

    Fees as agreed, no grumbles there.

    Comments (0)Was this helpful?:
    Simon was referred to me as ...

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    5 Star Review
    UserName

    By : 'David'
    Branch : London, 174 West End Lane
    Services : Sales (As a Vendor)
    Sold price : £540000
    Would you recommend ? : Yes
    Postcode : NW6

    2 Feb 2015
    People found this helpful0

    Simon was referred to me as an agent that stood out. He sold one of my friends apartments, got a good result and proved that he was highly capable once again by selling my apartment. Not only was his level of service exemplary but so was his style of communication, consultative approach and market ... Read Full Review

    Comments (0)Was this helpful?:
    Dutch and Dutch were ...

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    5 Star Review

    By : 'Joel'
    Branch : London, 174 West End Lane
    Services : Sales (As a Buyer)
    Sold price : £1350000
    Would you recommend ? : Yes
    Postcode : NW6

    30 Jan 2015
    People found this helpful0

    Dutch and Dutch were extremely proactive and helpful as an agent. I would not hesitate to buy or sell through them ... Read Full Review


    Comments on Agent Fees

    Resonable

    Comments (0)Was this helpful?:
    We certainly had a bit of an ...

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    5 Star Review
    UserName

    UserName

    By : 'Joshua'
    Branch : London, 174 West End Lane
    Services : Sales (As a Vendor)
    Sold price : £675000
    Would you recommend ? : Yes
    Postcode : NW6

    30 Jan 2015
    People found this helpful0

    We certainly had a bit of an unusual apartment to sell and it's fair to say, it would only appeal to a niche audience. However, unlike other agents, Lois and Simon understood from the get go who our purchaser needed to be. In fact, the vast majority of people who were shown through the door were ... Read Full Review

    Comments (0)Was this helpful?:
    The agent marketed the ...

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    5 Star Review
    UserName

    By : 'Leslie'
    Branch : London, 174 West End Lane
    Services : Sales (As a Vendor)
    Sold price : £1900000
    Would you recommend ? : Yes
    Postcode : NW3

    29 Jan 2015
    People found this helpful0

    The agent marketed the property discreetly. He was extremely capable and worked hard to achieve the best price for the ... Read Full Review

    Comments (0)Was this helpful?:
    I would not recommend this ...

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    1 Star Review
    UserName

    UserName

    By : 'Very'
    Branch : London, 174 West End Lane
    Services : Letting (As a Owner)
    Rent PCM : £1450
    Would you recommend ? : No
    Postcode : NW6

    4 Dec 2014
    People found this helpful0

    I would not recommend this agency at all. I was abroad, and expected them to let and manage my flat, and look after my interests. Lois Fort was involved in the first letting, and knew that I would not accept a break clause in the lease. The second time it was let (after a year), Simon took ... Read Full Review


    What agent could do to change your mind?

    They could be honest! They could take care of the landlord\'s property.


    Attached Files
    • Icon
    • Icon

    Comments on Agent Fees

    Despite NOT looking after my property, they kept taking their fees.

    Comments (1)Was this helpful?:

    By : Lois Fort

    29 Jan 2015

    We were so upset to hear how disappointed you feel with the letting arranged by us. We have reviewed the situation in great detail and are comfortable with the professional way in which the team...


    We got in touch with Dutch ...

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    5 Star Review
    UserName

    UserName

    By : 'Niamh+Stephen'
    Branch : London, 174 West End Lane
    Services : Letting (As a Tenant)
    Rent PCM : £1280
    Would you recommend ? : Yes
    Postcode : NW10

    19 Aug 2014
    People found this helpful0

    We got in touch with Dutch and Dutch after seeing one of their listings on Zoopla's featured listings. After dealing with agents who had grim listings and who were disingenuous (at best) during viewings, it was an absolute pleasure to deal with Lois at our viewings. The first of these was scheduled ... Read Full Review

    Comments (0)Was this helpful?:
    I am utterly disappointed in ...

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    1 Star Review

    By : 'George'
    Branch : London, 174 West End Lane
    Services : Letting (As a Tenant)
    Would you recommend ? : No
    Postcode : NW6

    13 Apr 2014
    People found this helpful0

    I am utterly disappointed in my dealings with Dutch and Dutch. Things were OK when they found the flat, but at the end of the tenancy they kept giving both me and the landlady incorrect advice without even reading the terms of the tenancy agreement that they had drafted themselves! Firstly, ... Read Full Review

    Comments (0)Was this helpful?:
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    Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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