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Waterfields
3.3/5, 11 Reviews
64% Recommended
100% sales valuation accuracy
86% sales fee satisfaction
Waterfields estate agents opened for business 12 years ago and quickly established the firm as a market leader with a solid reputation for residential sales and lettings in the Berkshire, Hampshire and Surrey area.
"- Personally offensive to the ..."
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2 Star Review
By : 'Alan'
Services : Sales( I bought a property using them)
Would you recommend ? : No
Postcode : GU47
20 Nov 2014
People found this helpful3
- Personally offensive to the point of me putting the phone down on Graham Brown. It had been a difficult and frustrating process, but he stepped over the line and made a bad process even worse by making personal comments. - No explanation of purchasing process, procedures, documents needed, activities, responsibilities or ownership. This means both the vendor and the purchaser are floundering to move forward without clear expectations and accountabilities. - There was no competent attempt to facilitate and clarify dates despite being repeatedly asked verbally and in writing. The result was as purchasers we could not plan or control our lives and people get stressed. Once I spoke directly to the vendor (which had until then had not been allowed), issues were resolved within hours. - No clear or proactive management from the agents. They verbally claimed a lot, but exactly what they achieved or contributed beyond forwarding emails is unclear. In fact, I'd say that in my opinion they hampered the entire process significantly. - They did a poor job of facilitating communications between seller and purchaser. No conference calls to organise things when difficulties were encountered, no clear identification of ownership and next actions. The process was left confused and floundering. - It is my recommendation to avoid them at all costs. My only solace is that I believe the shelf-life of estate agents is a limited one, given the movement in technologies. When Rightmove truly enables self-facilitation / sales as an integral part of their offering to end customers (and they will because of a huge market), people will question the value of estate agents and what they are adding to the process for their cost. 5 years, max before they are obsolete.
What agent could do to change your mind?
See review.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100.00% | 86.00% | £325,000 | £499,950 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 0 | 0 | 4 | 0 | 2 | 2 | 1 | 2 |
Areas covered
- Blackwater
- GU15
- GU17
- GU46
- GU47
- RG41
- Sandhurst
- Yateley
Address
Waterfields
400a Yorktown Road, Sandhurst, Berkshire
GU47 0PR
01276 37333
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 08:45 - 18:00
- 08:45 - 18:00
- 08:45 - 18:00
- 08:45 - 17:30
- 09:00 - 18:00
- 08:45 - 17:30
- 10:00 - 14:00
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
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- ?National Homes Network
- ?Move With Us
- allAgents Portal
- OnTheMarket
- ?Rightmove
- ?Zoopla
Social Media
Rankings
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Buyer Out of ...
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1 Star Review
By : 'Daniel'
Branch : Sandhurst, 400a Yorktown Road
Services : Sales (As a Buyer)
Sold price : £400000
Would you recommend ? : No
Postcode : GU47
5 Mar 2022
People found this helpful1
Absolutely disgusted that waterfields allowed thier vendors to pull out of a sale after allowing us to spend £1200 on a property they have relisted time & time again when there is a beetle infestation within the loft space of the property, all we asked was for a few loft boards to be lifted to ... Read Full Review
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My in-laws where moving to a ...
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5 Star Review
By : 'Colin'
Branch : Sandhurst, 400a Yorktown Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : GU47
18 Sept 2020
People found this helpful1
My in-laws where moving to a retirement property they bought and sold through Waterfields. All 3 Graham, Simon, Stephen where so helpful and nothing was to much trouble. They where due to move the week of log down which was then delayed to August. All the time they reassured them that we would ... Read Full Review
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If you only chose one ...
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5 Star Review
By : 'Rob'
Branch : Sandhurst, 400a Yorktown Road
Services : Sales (As a Vendor)
Sold price : £425000
Would you recommend ? : Yes
Postcode : GU47
14 May 2018
People found this helpful0
Make sure you pick these guys. They were a very professional team working together to get us through a difficult chain. They both covered for the other and both Steve and Simon were in touch with EVERY person in the chain and not just relying on the other Agents or Solicitors to ensure the ... Read Full Review
Comments on Agent Fees
Never released how much Agents have to do when things go wrong, so the fee was well worth it.
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Highly ...
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5 Star Review
By : 'Pete'
Branch : Sandhurst, 400a Yorktown Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : GU47
10 May 2018
People found this helpful0
Cannot fault the way the way that Waterfields dealt with our moves. This covered two sales and a purchase, all of which were dealt with smoothly and with a personal touch - as opposed to being merely a business transaction. We had specific requirements for the purchase property and they listened ... Read Full Review
Comments on Agent Fees
Good value for money and commission rates were cheaper than other agents in the area.
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I cannot fault Graham, Steve ...
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5 Star Review
By : 'J'
Branch : Sandhurst, 400a Yorktown Road
Services : Sales (As a Buyer)
Sold price : £499950
Would you recommend ? : Yes
Postcode : GU47
17 Nov 2015
People found this helpful10
I cannot fault Graham, Steve and all the staff at Waterfields. We had a very long and extremely difficult chain and without the help, patience and determination of all the team at Waterfields the whole thing would have fallen apart at the seams. Would definitely use in the future and would highly ... Read Full Review
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I found Graham 'especially' ...
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5 Star Review
By : 'Gwenda'
Branch : Sandhurst, 400a Yorktown Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : GU47
17 Nov 2015
People found this helpful11
I found Graham 'especially' and his staff to be a very respectful and a kind hearted. Graham totally understood and appreciated my personal situation and worked very professionally around it. After a very awkward life change he and his team worked relentlessly to progress my purchase to completion. ... Read Full Review
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- Personally offensive to the ...
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2 Star Review
By : 'Alan'
Branch : Sandhurst, 400a Yorktown Road
Services : Sales (As a Buyer)
Would you recommend ? : No
Postcode : GU47
20 Nov 2014
People found this helpful3
- Personally offensive to the point of me putting the phone down on Graham Brown. It had been a difficult and frustrating process, but he stepped over the line and made a bad process even worse by making personal comments. - No explanation of purchasing process, procedures, documents needed, ... Read Full Review
What agent could do to change your mind?
See review.
Comments (0)Was this helpful?:
We went to view a rented ...
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1 Star Review
By : 'J'
Branch : Sandhurst, 400a Yorktown Road
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : GU47
20 Jan 2014
People found this helpful0
We went to view a rented property in sandhurst that sounded amazing and looked great from the outside. The inside was lovely but the agent that showed us around didn't know a thing about the house as he worked on sales not lettings. We we're let down as we wanted to know a bit more information. ... Read Full Review
What agent could do to change your mind?
Atleast act like he was interested and not defensive.
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Waterfields team was ...
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5 Star Review
By : 'Jill_SandhurstSOLD!'
Branch : Sandhurst, 400a Yorktown Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
8 Feb 2010
People found this helpful9
Waterfields team was outstanding sold my house on the first week! for my full asking price, I cant understand the bad reviews. Most honest agent I have dealt with and would recomend in a flash! Thanks ... Read Full Review
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Agreed on a commission fee to ...
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1 Star Review
By : 'Waterfield_con'
Branch : Sandhurst, 400a Yorktown Road
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : Yes
22 Apr 2009
People found this helpful0
Agreed on a commission fee to sell my house then came back days later say that they can no longer honour it. Dishonest and untrustworthy sales team, therefore won't be using them ... Read Full Review
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over priced my house didn't ...
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1 Star Review
By : 'unsold'
Branch : Sandhurst, 400a Yorktown Road
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
11 Oct 2008
People found this helpful0
over priced my house didn't even try to sell it i now it bad but they just didnt seem interested and gave up after week ... Read Full Review
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Complaints Procedure
Please contact Waterfields directly on 01276 37333
Last updated at 10/20/2022, 3:32:43 AM by allAgents
