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Hancock & Partners
3.4/5, 29 Reviews
59% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
90% sales fee satisfaction
90% letting fee satisfaction
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"It is a fact of life that..."
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1 Star Review
By : 'Hancock\'s'
Services : Letting(I am a Tenant)
Rent PCM : £800
Would you recommend ? : No
Postcode : PO19
14 Nov 2014
People found this helpful2
It is a fact of life that when renting a property, the estate agent is the last thing you think about. You search for properties then deal with the agent based on your choices. It is another fact that you rarely have much interaction with them until things go wrong and by then you are tied into a contract. I write this because if we could have foreseen what was going to happen with Hancock's we would have run a mile. Our relationship with them began when we were looking to rent and one of their employees showed us around a truly filthy house. We went from room to room in silence, someone had shaved in the bath, there was rubbish and a filthy mattress on a bedroom floor, "The last people did a runner", offered the Hancock's girl by way of explanation, her first words, 10 minutes into the viewing. Unfortunately we didn't learn and took another house through them. Then began the real problems. No response to emails. A major problem with the heating, having the hot water on caused the bedroom radiators to become roasting hot, in mid summer, a plumber came out but didn't fix it. A fridge with no freezer door in the kitchen, water dripping from the not quite frozen freezer compartment, that it transpired the owner didn't even know was there (so presumably no safety check), non working smoke alarms and the major issue, damp in the basement bedroom. After an agonising few months trying to get them to do stuff the final straw was my wife and our daughter getting sick, illness the doctor firmly believed was to do spores from the damp basement. We asked them could they get the owners to surrender the contract and let us move out as it was affecting out health but the owners would not agree. Hancock's then said that they had rented the house to us as a two bedroom rather than a three a bedroom (to try to get around the fact that the third bedroom was not fit for purpose because of the damp) So we directed them to their own ad on Zoopla, clearly stating it was a three bed - no reply. Imagine the incompetence of an estate agent not understanding how the biggest property site in the country works and that you can find a history of how properties were rented out "Nobody has ever complained about these things before", was the incredulous response when my wife went in to the office, not only suggesting we were making up problems but displaying a truly simplistic notion that just because something has not happened before it will never happen. Word to the wise Hancock's, zero proper maintenance = deterioration. Hancock's have been easily the worst professional body in any industry I have ever dealt with. Somebody has just written a good review of them here, but not as a tenant. They are concerned only with money and simply do not care about service. Based on the reviews on this site they are ranked 35 out of 35 in Chichester, and 29 out of 29 in their postcode league table, a thoroughly deserved rating of which they should be suitably proud. Avoid.
What agent could do to change your mind?
Nothing, the whole experience was so bad we would never consider using them again.
Was this helpful?:
By : hancockemployee
18 Nov 2014We are sorry to read you have had a negative experience regarding maintenance issues with the property you previously rented. We report maintenance issues to the property owner and instruct any works once we have had the owner's approval to have those works carried out. We would welcome the opportunity to speak with you about it further if you would like to get in contact.
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Latest Reviews
Bron Campbell
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 90% | £148,000 | £350,000 |
| Lettings | 100% | 90% | £350 | £1,600 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 1 | 0 | 7 | 11 | 2 | 0 | 6 | 1 | 1 | 0 |
Address
Hancock & Partners
5 Northgate, Chichester, West Sussex
PO19 1BA
01243 531155
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
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Bravo ...
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5 Star Review
By : 'Mike'
Branch : Chichester, 5 Northgate
Services : Sales (As a Buyer)
Sold price : £175000
Would you recommend ? : Yes
Postcode : PO19
6 Jan 2025
People found this helpful0
Hancocks were truly beyond brilliant in their support, I felt that they really ventured far above and beyond any reasonable expectation.It can not be over emphasised just how important this kind of true empathy and support is when things get tough. Their kindness and support was genuine, unexpected ... Read Full Review
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Joel & Laura were ...
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5 Star Review
By : 'chloe'
Branch : Chichester, 5 Northgate
Services : Sales (As a Buyer)
Would you recommend ? : No
Postcode : PO20
3 Nov 2023
People found this helpful0
Joel & Laura were amazing! Kept us up to date all the way through and we're very professional! Would definitely recommend Hancock estate ... Read Full Review
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Professionally and personally ...
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5 Star Review
By : 'Jack'
Branch : Chichester, 5 Northgate
Services : Land & New Homes (I bought a new property)
Sold price : £226000
Would you recommend ? : Yes
Postcode : PO20
3 Nov 2023
People found this helpful0
Hancock and Partners have been brilliant throughout the whole process. Joel and Laura in specific have been wonderful always keeping us updated on the sale of the house and always there to answer any questions we had. Both have been not only brilliant professionally but personally they have been ... Read Full Review
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Above and ...
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5 Star Review
By : 'Katie'
Branch : Chichester, 5 Northgate
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : PO20
2 Nov 2023
People found this helpful0
From the very first viewing of our property to the completion of the sale Joel and Laura have been absolutely amazing. Always so helpful and attentive. They have gone above and beyond to help us out. I can't thank them enough for all of their help. They have personally made the process smooth ... Read Full Review
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Laura & Joel was amazing. ...
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5 Star Review
By : 'Bron'
Branch : Chichester, 5 Northgate
Services : Sales (As a Buyer)
Sold price : £308000
Would you recommend ? : Yes
Postcode : PO20
31 Aug 2023
People found this helpful0
Laura & Joel was amazing. We had some delays and difficulties with our buyer and seller but they helped us sort them and get everything through as quickly as possible and was understanding when I got ... Read Full Review
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Helpful and quick to respond ...
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5 Star Review
By : 'Chloe'
Branch : Chichester, 5 Northgate
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : PO19
20 Aug 2023
People found this helpful0
Helpful and quick to respond with any questions I had on the process, the team were available for repeat viewings prior to exchange. They helped to make my first property purchase go smoothly. Thanks to the team, specifically Laura, Joel, and Sam, for all of their ... Read Full Review
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Sold my property through ...
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5 Star Review
By : 'Lisa'
Branch : Chichester, 5 Northgate
Services : Sales (As a Vendor)
Sold price : £148000
Would you recommend ? : Yes
Postcode : PO10
26 Jul 2023
People found this helpful0
Sold my property through Hancocks. Joel valued my home and gave me a realistic price which is what I wanted as I needed to sell. He was very open with me about viewing levels and after 3 weeks he had found a buyer. Happy with the service I got and would recommend to ... Read Full Review
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Best Agent I've used in ...
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5 Star Review
By : 'S'
Branch : Chichester, 5 Northgate
Services : Sales (As a Buyer)
Sold price : £350000
Would you recommend ? : Yes
Postcode : PO21
20 Jul 2023
People found this helpful0
Best Agent I've used in a while, Joel was my point of contact throughout and he made everything so easy for me. The valuation was a true reflection of what I achieved. Weekly updates put my mind at ease and was always very quick with any emails or calls. Would highly recommend asking for Joel ... Read Full Review
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Top marks for Hancock & ...
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5 Star Review
By : 'Siobain'
Branch : Chichester, 5 Northgate
Services : Letting (As a Owner)
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : PO19
17 Mar 2021
People found this helpful0
Top marks for Hancock & Partners, especially for Simone, who handled our letting in a professional and expedient manner. Thank ... Read Full Review
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These two members of Hancocks ...
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5 Star Review
By : 'Sunny'
Branch : Chichester, 5 Northgate
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : PO19
28 Nov 2015
People found this helpful1
These two members of Hancocks staff have been exceptional in their willingness, generosity of time given, courteousness and communication. I recently purchased a property and nothing was too much trouble. They have kept me fully informed and that has been so helpful. I can't recommend highly ... Read Full Review
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DO NOT RENT WITH THESE ...
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1 Star Review
By : 'no'
Branch : Chichester, 5 Northgate
Services : Letting (As a Tenant)
Rent PCM : £350
Would you recommend ? : No
Postcode : PO19
4 Sept 2015
People found this helpful2
DO NOT RENT WITH THESE PEOPLE. THEY ARE MONEY GRABBING IDIOTS WHO DO NOT CARE ABOUT THEIR TENANTS. My house was and still is a health hazard, with black mold everywhere and a broken boiler/heating. We could see breath from around October to Feb and the mold/cold made me unwell several times. The ... Read Full Review
What agent could do to change your mind?
expensive for the pile of poo it was
Comments on Agent Fees
expensive for the pile of poo it was
Comments (1)Was this helpful?:
By : hancockemployee
8 Sept 2015We are very disappointed to read that you have not been happy with the service from our office. We have discussed your complaint as a team and cannot find any notes or have any recollection of a...
We had an awful experience ...
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1 Star Review
By : 'Jake'
Branch : Chichester, 5 Northgate
Services : Letting (As a Tenant)
Rent PCM : £700
Would you recommend ? : No
Postcode : PO19
19 May 2015
People found this helpful2
We had an awful experience with Hancock and Partners and would not deal with them again. We have since seen promising looking properties advertised by Hancock's and decided not to consider viewing them because of our experience. Here is a list of things that happened during our tenancy: The day ... Read Full Review
Comments (1)Was this helpful?:
By : Hancock Employee
19 May 2015We are very sorry to hear that you are unhappy with the service you received. Please do contact Hancock and Partners directly on 01243 531155 so we can discuss and hopefully resolve any...
Brilliant service - amazingly ...
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5 Star Review
By : 'Sandra'
Branch : Chichester, 5 Northgate
Services : Letting (As a Tenant)
Rent PCM : £695
Would you recommend ? : Yes
Postcode : PO19
19 Mar 2015
People found this helpful1
Brilliant service - amazingly quick as well. Used them 3 years ago when things were done differently which did cause me some grief - so a massive improvement since ... Read Full Review
What agent could do to change your mind?
Reasonably pleased with the fees as they were cheaper than Johnson Wood and others. Still feel that agent fees for tenants are really bad news when one thinks the rent being paid.
Comments on Agent Fees
Reasonably pleased with the fees as they were cheaper than Johnson Wood and others. Still feel that agent fees for tenants are really bad news when one thinks the rent being paid.
Comments (1)Was this helpful?:
By : hancockemployee
26 Mar 2015Thank you for the positive feedback! We are delighted to read that you are happy with our...
We rented a property from ...
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5 Star Review
By : 'West'
Branch : Chichester, 5 Northgate
Services : Letting (As a Tenant)
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : PO20
24 Dec 2014
People found this helpful2
We rented a property from Hancock and partners for 2 years now and have had nothing but good news. We had a few maintaince issues in the past however they have now been resolved with a change of ... Read Full Review
Comments (1)Was this helpful?:
By : hancockemployee
29 Dec 2014Thank you for your positive comments. We are delighted you are happy with the...
This is our 7th dealing with ...
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5 Star Review
By : 'stephen'
Branch : Chichester, 5 Northgate
Services : Letting (As a Tenant)
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : PO19
8 Dec 2014
People found this helpful2
This is our 7th dealing with letting agents and Hancocks are by far the most friendly and efficient. They treated us with respect and made the whole process easy. Ellie in particular was very ... Read Full Review
Comments (1)Was this helpful?:
By : hancockemployee
9 Dec 2014Dear Stephen and Sarah, Thank you so much for your positive feedback! We are delighted you are happy with our...
Looking at Hancock and ...
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5 Star Review
By : 'Ebony'
Branch : Chichester, 5 Northgate
Services : Letting (As a Tenant)
Rent PCM : £695
Would you recommend ? : Yes
Postcode : PO19
26 Nov 2014
People found this helpful3
Looking at Hancock and partners reviews I was so shocked because I am a current tenant and they have been really good, they always call me back when they say they will and they are always polite and friendly. I recently had a cupboard fall off in my kitchen and someone was out that day, even minor ... Read Full Review
Comments (1)Was this helpful?:
By : hancockemployee
27 Nov 2014Thank you for your positive feedback! We are delighted that you have been happy with our...
We rented a house though ...
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5 Star Review
By : 'Hancocks'
Branch : Chichester, 5 Northgate
Services : Letting (As a Tenant)
Rent PCM : £10000
Would you recommend ? : Yes
Postcode : PO20
24 Nov 2014
People found this helpful2
We rented a house though Hancock's for 3 years and found them nothing but helpful and polite. they seem to have changed staff though the past year but the current team are quick and helpful if you have any issues. When we had a problem with leaking taps they had a handyman out to us within an ... Read Full Review
Comments on Agent Fees
Really Happy with the service
Comments (1)Was this helpful?:
By : hancockemployee
25 Nov 2014Many thanks for your positive feedback! We are delighted you were happy with our...
It is a fact of life that ...
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1 Star Review
By : 'Hancock's'
Branch : Chichester, 5 Northgate
Services : Letting (As a Tenant)
Rent PCM : £800
Would you recommend ? : No
Postcode : PO19
14 Nov 2014
People found this helpful2
It is a fact of life that when renting a property, the estate agent is the last thing you think about. You search for properties then deal with the agent based on your choices. It is another fact that you rarely have much interaction with them until things go wrong and by then you are tied into a ... Read Full Review
What agent could do to change your mind?
Nothing, the whole experience was so bad we would never consider using them again.
Comments (1)Was this helpful?:
By : hancockemployee
18 Nov 2014We are sorry to read you have had a negative experience regarding maintenance issues with the property you previously rented. We report maintenance issues to the property owner and instruct any...
I'm not sure which agent the ...
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5 Star Review
By : 'NONE'
Branch : Chichester, 5 Northgate
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : PO20
18 Oct 2014
People found this helpful3
I'm not sure which agent the others reviewers have been using but it is not the Hancock's that I dealt with, After a good informative phone call with Jonny (sales manager) he came round and valued my property for sale that day. A valuation came back quickly and he valued it at a reasonable ... Read Full Review
Comments on Agent Fees
Perfect
Comments (1)Was this helpful?:
By : Angry suffering tenant
23 Oct 2014So written by the Agent!!!! Do they think people are...
I have been a tenant of ...
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2 Star Review
By : 'Not'
Branch : Chichester, 5 Northgate
Services : Letting (As a Tenant)
Rent PCM : £1500
Would you recommend ? : No
Postcode : PO19
17 Oct 2014
People found this helpful4
I have been a tenant of Hancock's twice, the first as a student and second as a couple. The first time I was treated like a second class citizen who's point or complaints were ignored, while living in a property not raven fit for a battery hen. I lost count how many times I woke up in bed to find a ... Read Full Review
What agent could do to change your mind?
Be proactive, pass on information within their own office
Comments (1)Was this helpful?:
By : Hancocks Office
17 Oct 2014We always value client feedback, however we do not have any record of the issues listed within this review. We are very concerned at the nature of these comments and would very much like the author...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
