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Preston, PR1
4.6/5, 21 Reviews
90% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
88% sales fee satisfaction
80% letting fee satisfaction
Looking to buy, sell, rent or let in Preston?
Then look no further!
As a leading Preston estate agent, we're a professional team of local, friendly experts who are passionate about property. We offer the full range of sales, lettings and property management, but are best known for our Guaranteed Rent service - the
perfect let and forget solution for landlords.
So whether you have a specific lettings or sales question, want some honest advice or are ready to "go for it", get in touch with one of the team today.
"Shocking service, very..."
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1 Star Review
By : 'Sian'
Services : Letting(As a Tenant)
Rent PCM : £475
Would you recommend ? : No
Postcode : PR25
13 Nov 2014
People found this helpful2
Shocking service, very unprofessional and would not recommend anyone to use them. Moved into the property which I was told would be professionally cleaned but it was filthy and was told by the staff to get a cleaner in to which I had to pay £150 for. Then I had no hot water for the first 3 months of living there, which they wouldn't do anything about, so I had to contact my landlord myself. I then had a leaking toilet for 5 months, which only got fixed because I found out it was against the health and hygiene law. The final straw was that my radiators upstairs don't work to which they said 'well at least you have some heating' e.g the one radiator in my kitchen! They finally sent someone out to fix the heating, to which I have just received an invoice from Northwood asking me to pay the fee! They clearly do not know how to run a business and my landlord is also unhappy with how they have treated us both.
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By : preston
20 Nov 2014It would appear that the details as stated above differ substantially from the office records held on file. 1. The dripping toilet was picked up by a Northwood agent on an inspection on 22/10/2014 the the job completed on 10/11/2014. There is no record of any notification by the tenant prior to this date. 2. The issue with the hot water was reported 30/05/2014 and the landlord had someone at the property for the work to be completed 06/06/2014. 3. There are detailed records on file regarding the heating issues. As follows: • 9th October issue reported by the tenant. Landlord informed and wanted access arranging with tenant so tenant was phoned and a message left. • 14th October no call back from the tenant regarding landlord access so called again • 15th October as tenant not responded listed as no further action • 16th October tenant phone to say only just got the original voicemail. Informed the office it was only the bathroom radiator and that she did have some heating. • 17th October landlord was contacted and the tenant informed to bleed radiator first. • 22nd October not heard back from tenant so emailed for an update. • 5th November tenant phoned to say she had not had chance to bleed the radiator but will let us know if any further action is required. • 10th November tenant informed us that radiator had been bled and they then noticed the boiler leak. This was probably caused by bleeding the radiator and then having to top the boiler up. • 10th November the contractor visited the property to resolve the leaking boiler. • 19th November the contractor was spoken to and agreed to waive the invoice of £45 and the tenant was informed. The above records bear little resemblance to the tenant’s (who continues to reside in the property) recollection of events and therefore we feel her comments unwarranted and unjust.
By : Sian
8 Apr 20151. I informed Northwood about the toilet and water on 07/04/14 along with a few other things e.g leaking taps. - I was told by a member of staff that the toilet would be looked at and to give the water time to warm up. - 22/10/14 The toilet was picked up in an inspection because I pointed it out to them. - The toilet was then fixed almost three weeks later, due to me ringing several times, as I had found out that it was against the health and hygiene law. 2. The hot water was also reported on 07/04/14 along with the toilet. - I rang several times about the water also, to which I was told they were still trying to get hold of the landlord. -06/06/14 The landlord contacted myself to which she organised to send someone round to fix it. 3. I rang Northwood as all of the upstairs radiators were not working. - Rang a few times that week and explained that my phone was poor for signal at work, so to ring my work phone if they needed to. - Every time I rang I was told the person who was dealing with it was not in and they would call me back. - 16/10/14 rang again and a member of staff asked me some questions about the heating, to which I told them that the kitchen one was working, she then replied 'well at least you have some heating' - 17/10/14 I was called by Northwood and was told that I should bleed the radiators and to top the pressure up if needed. - I told them I was not sure how to bleed a radiator or top the pressure up, so I would have to get someone else to do those things. -05/11/14 I had still not had chance to do it as I did not know anybody who could/ have time to do it. -10/11/14 Reported the leak and it was fixed. -13/11/14 I received an invoice of £45 for the leaking boiler. I was told I was to pay as I had bled and filled up the boiler, which Northwood had told be to do so. 19/11/14 Emailed Northwood and questioned the invoice and was told I did not have to pay. I moved out of this property in December, so I no longer rent from this letting agents. In my opinion they could do with putting the amount of effort they have to my response in with the tenants and then maybe they would not get reviews like this.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 88% | £72,000 | £125,000 |
| Lettings | 100% | 80% | £475 | £850 |
Areas covered
- PR1
- PR2
- PR25
- PR26
- PR3
- PR4
- PR5
Address
Northwood
5 Butler Street, Preston, Lancashire
PR1 8BN
01772882233
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Its difficult determining ...
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1 Star Review
By : 'Chris'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : No
Postcode : PR4
31 Dec 2019
People found this helpful1
Its difficult determining where to begin with this lot. My experience with them has been awful. Its been 10 months since I reported a problem with the boiler causing cold showers with intermittent periods of scalding hot water. Its still not fixed. I reported exterior flashing that had fallen... Read Full Review
Comments (2)Was this helpful?:
By : Chris
20 Feb 2020Shortly after posting this review Northwouldn't sent me an eviction notice. ...
Amazing service from Laura ...
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5 Star Review
By : 'Tina'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : BB1
19 Dec 2017
People found this helpful0
Amazing service from Laura who absolutely went above and beyond to secure me a rental at quick notice. Can't thank you enough and would highly recommend Northwood Preston... Read Full Review
Comments on Agent Fees
As expected
Comments (0)Was this helpful?:
I found the staff at ...
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5 Star Review
By : 'Satisfied'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PR1
7 Sept 2017
People found this helpful0
I found the staff at Northwoods very resourceful, and professional at all times. Sue was a pleasure to know, Rebecca was helpful, and Terry who helped with maintenance of the property was always on time, and carried out his duties to a high quality. The Landlord was very kind. The staff in general... Read Full Review
Comments on Agent Fees
O.k
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Great communication from the ...
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5 Star Review
By : 'Alex'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : PR1
24 Aug 2017
People found this helpful0
Great communication from the team at Northwood preston! Felt intially let down as Tom left, however Laura tried her best to smooth the transaction. Sally was great, emails where prompt and the team did all they could in the... Read Full Review
Comments on Agent Fees
We didn't use them to sell, as the Cumberland had a £500 offer. Meaning Northwood fee's would have been £1000 higher!
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As this was my first time ...
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5 Star Review
By : 'Miss'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : PR1
19 Jun 2017
People found this helpful0
As this was my first time selling a house I had no idea about the process. Tom informed us and kept us updated every step of the way. We got a buyer very quickly. Every matter was delt with very professionally. We completed within approx 12 weeks. Northwood's fees were very competitive and... Read Full Review
Comments on Agent Fees
Good (excellent)
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I'm very happy to have sold ...
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5 Star Review
By : 'Medi'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : PR2
26 May 2017
People found this helpful0
I'm very happy to have sold my house using the services provided by Northwood UK. The sale went through very smoothly and quickly. I can say that at all times Thom and his colleagues behaved with utmost courtesy and sensitivity. They showed a willingness and a drive to find a good solution to the... Read Full Review
Comments on Agent Fees
The fees were reasonable.
Comments (0)Was this helpful?:
Great communications all the ...
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4 Star Review
By : 'Manj'
Services : Sales( As a Buyer )
Sold price : £82000
Would you recommend ? : Yes
Postcode : PR2
14 Mar 2017
People found this helpful0
Great communications all the way from start to finish always keeping me informed on progress.friendly staff, would definitely be using your services... Read Full Review
Comments on Agent Fees
N/a
Comments (0)Was this helpful?:
Thomas was excellent in ...
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5 Star Review
By : 'Julian,'
Services : Sales( As a Buyer )
Sold price : £95000
Would you recommend ? : Yes
Postcode : PR2
21 Feb 2017
People found this helpful0
Thomas was excellent in maintaining contact with me and advising how things were progressing on the sellers side. The issues that arose with the Land Registry were resolved and again good communication throughout this... Read Full Review
Comments on Agent Fees
N/A
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I was very impressed by Tom ...
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5 Star Review
By : 'Geoff'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : PR&A
13 Feb 2017
People found this helpful0
I was very impressed by Tom and all the staff at Northwood, professional, courteous and efficient. They managed to turn a rather difficult(buyer)situation around. This was the second time we had employed them. I had dreadful dealings with another agent in Preston. Engage... Read Full Review
Comments on Agent Fees
Very fair.
Comments (0)Was this helpful?:
Very happy with Northwoods, ...
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5 Star Review
By : 'Jeannette'
Services : Sales( As a Vendor )
Sold price : £72000
Would you recommend ? : Yes
Postcode : 20
9 Dec 2016
People found this helpful0
Very happy with Northwoods, very helpful and delivered what they promised. Would definitely use them again. Nothing too much trouble. Fast at responding to... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
Tom was very organised, ...
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5 Star Review
By : 'Kat'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : PR1
9 Aug 2016
People found this helpful0
Tom was very organised, personable and professional. Northwood offered 0% commission and there were no catches!! I would recommend them and use them in the... Read Full Review
What agent could do to change your mind?
Excellent - 0% commission
Comments on Agent Fees
Excellent - 0% commission
Comments (0)Was this helpful?:
Wow, what can I say excellent ...
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5 Star Review
By : 'Sajid'
Services : Sales( As a Vendor )
Sold price : £93000
Would you recommend ? : Yes
Postcode : PR1
29 Jul 2016
People found this helpful0
Wow, what can I say excellent service from the onset to the finish. The agent (Thomas) was very professional, supportive, understanding, friendly and answered all of my queries straight away and explained everything. Thomas was very knowledgeable, unfailingly patient and reliable and made the... Read Full Review
What agent could do to change your mind?
Excellent
Comments on Agent Fees
Excellent
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Application finalised today ...
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5 Star Review
By : 'Alex'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : PR2
28 Jul 2016
People found this helpful0
Application finalised today with a move in date also booked. From start to finish the whole process has been smooth and efficient. Couldn't have asked for a better... Read Full Review
What agent could do to change your mind?
Appropriate fees
Comments on Agent Fees
Appropriate fees
Comments (0)Was this helpful?:
Tom and the team at Northwood ...
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5 Star Review
By : 'Dawn'
Services : Sales( As a Vendor )
Sold price : £125000
Would you recommend ? : Yes
Postcode : PR2
25 Jul 2016
People found this helpful0
Tom and the team at Northwood were fantastic to deal with and I have no hesitation in recommending them. They were extremely professional, friendly, helpful and efficient. Right from the outset Tom's advice about marketing my house for sale was invaluable, they were really pro-active in marketing ... Read Full Review
Comments on Agent Fees
Very reasonable when compared with other agents locally
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I have been with Northwood UK ...
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5 Star Review
By : 'Theresa'
Services : Letting( As a Owner )
Rent PCM : £608
Would you recommend ? : Yes
Postcode : PR2
20 Sept 2015
People found this helpful0
I have been with Northwood UK on the guaranteed rent scheme for the past 4 years and I can honestly say that am very pleased that I signed up with them. I need a regular income so the guaranteed rent scheme is ideal for me. Being out of the country means I have to have a trustworthy and reliable... Read Full Review
Comments (0)Was this helpful?:
The staff at Northwood were ...
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5 Star Review
By : 'Gary'
Services : Letting( As a Owner )
Sold price : £105000
Would you recommend ? : Yes
Postcode : PR2
11 May 2015
People found this helpful3
The staff at Northwood were brilliant they handled my property for me as landlord when I let it, then sold the property when I needed to sell it. Their fees are low and the proffessional helpful manor is second to none. I would fully recommend Northwood as a landlord and for selling property... Read Full Review
What agent could do to change your mind?
Northwood selling and marketing fees were the lowest I could find
Comments on Agent Fees
Northwood selling and marketing fees were the lowest I could find
Comments (0)Was this helpful?:
I have been a landlord with ...
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5 Star Review
By : 'Nigel'
Services : Letting( As a Owner )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : PR1
22 Jan 2015
People found this helpful1
I have been a landlord with Northwood for many years now and I can honestly say they are the best agency I have ever been with. With previously having difficultly with a tenant in the past I was hesitant with renting my property out with Northwood. After hearing about the guarantee rent they had... Read Full Review
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I rented a property from ...
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5 Star Review
By : 'Gemma'
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : Yes
Postcode : PR2
16 Jan 2015
People found this helpful1
I rented a property from northwood for a year. It was a pleasurable experience. The staff are conscientious and willing to go the extra mile. I had a short amount of time to find a property initially and they helped in every way possible. I wouldn't hesitate in using the company again and I would... Read Full Review
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I rented with this agent for ...
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5 Star Review
By : 'Emma'
Services : Letting( As a Tenant )
Rent PCM : £495
Would you recommend ? : Yes
Postcode : PR1
11 Dec 2014
People found this helpful0
I rented with this agent for 4 years on and off and I would not hesitate to contact them first when needing somewhere to live in the future. I had unfortunate personal circumstances which meant I had to move, but found the agent to very understanding and helpful. I would recommend them any... Read Full Review
Comments on Agent Fees
I paid a single tenant fee off £120 to move and found this to be very competitive. No check out fees had to be paid either.
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Shocking service, very ...
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1 Star Review
By : 'Sian'
Services : Letting( As a Tenant )
Rent PCM : £475
Would you recommend ? : No
Postcode : PR25
13 Nov 2014
People found this helpful2
Shocking service, very unprofessional and would not recommend anyone to use them. Moved into the property which I was told would be professionally cleaned but it was filthy and was told by the staff to get a cleaner in to which I had to pay £150 for. Then I had no hot water for the first 3 months... Read Full Review
Comments (2)Was this helpful?:
By : preston
20 Nov 2014It would appear that the details as stated above differ substantially from the office records held on file. 1. The dripping toilet was picked up by a Northwood agent on an inspection on 22/10/2014...
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