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Utile Dulci
3.8/5, 10 Reviews
70% Recommended
50% sales valuation accuracy
0% letting valuation accuracy
75% sales fee satisfaction
75% letting fee satisfaction
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"Dealing with Julien has been..."
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1 Star Review
Julien
By : 'Jonathan'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : EC2
10 Nov 2014
People found this helpful6
Dealing with Julien has been the worst experience I have ever had in dealing with a property agent. I would strongly recommend that you do not deal with this company. My experience exactly mirrors that of the other terrible review on here! I'm sure that Julien will write back with an excuse as he did with the previous review but there is no smoke without fire! I just wish I had seen the previous review before I dealt with him in the first place. This guy is totally unprofessional, rude and has never heard of the words customer and service. I had agreed to rent a property with a landlord, provided an exemplary reference, sent through a pay slip and showed a bank statement, so as far as I was concerned I would be moving in at the end of the month. Then Julien got involved, firstly he sent through the contract over a week late after chasing every day and because he had taken so long to sort it out I'd had to move out of my previous property and stay with someone as a favor, but I'd been told the place was mine so had no reason to question that. When I finally received the contract the payment terms were different to what had been agreed plus he was asking for a £50 admin fee that was never talked about or advertised. When I questioned this to clarify it with him he was very rude, he then called the landlord and advised him to no longer let me move in because I was causing problems!!! I was never rude I just wanted to clear it up and even offered to agree to the terms but he said smugly "sorry you've lost your chance". He has made me homeless, I just can't believe what he has done to me for no reason at all! He is a nasty piece of work who does not care about the problems he causes people. I have looked on the ombudsman's website and he is not registered a registered property agent so I can't make a complaint with them but I will be looking for other authorities to bring this up with, if anyone can suggest one I would be very grateful?
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By : Julien
24 Jan 2015Dear James, I have never met you as you know. You looked at a Bedroom with the owner directly not me...then The landlord asked me to collect some references, your job reference was great but your Landlord's reference was not from the Landlord but a managing agent who wrote a reference with no details and no headed paper...anyway the landlord asked to delay the moving in date by one week from the 1st to the 8th...it was apparently notified to you that the rent was payable monthly...then when we asked you to make your full payment you said that it was agreed the first so you wanted to pay 3 weeks rent and pay the 1st of every month afterwards, the Landlord said the rent is due monthly so you pay every 8th to the 7th...but you were not happy and argue about even stepping in the flat...the Landlord felt uncomfortable that you argue about such a frivolous point and decided to withdraw his offer...I do not quite understand why you are blaming me when in fact you are the only one to blame. I am really sorry you think that i am the cause of your trouble but i really do not know how as i never met you and never agreed terms with you...I was just here to collect references and collect payment. Good continuation. With kind regards, Julien Pitras
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 75% | £0 | £0 |
| Lettings | 0% | 75% | £1,105 | £3,467 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 6 | 3 | 0 | 0 | 1 | 0 | 0 | 0 |
Address
Utile Dulci
54 Pembroke Road, London, Greater London
W8 6NX
07958183364
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
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Latest Properties
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И даже одной много( ...
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1 Star Review
By : 'Irina'
Branch : London, 54 Pembroke Road
Services : Letting (As a Tenant)
Rent PCM : £1105
Would you recommend ? : No
Postcode : SW3
23 Dec 2022
People found this helpful3
И даже одной много( Отвратительное агентство, начиная с мутных схем сдачи, заканчивая возвращением депозита. Во время внесения депозита обнаружила, что снимаю вообще не понятно у кого. Обслуживание квартиры в течении года проживания хуже некуда; не работающая канализация (мне было предложено ... Read Full Review
Comments (0)Was this helpful?:
Julien was very responsive, ...
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5 Star Review
By : 'Johannes'
Branch : London, 54 Pembroke Road
Services : Letting (As a Tenant)
Rent PCM : £3150
Would you recommend ? : Yes
Postcode : W2
8 Jun 2021
People found this helpful0
Julien was very responsive, effective, and reasonable as my property manager. He is professional and had a clear mission to ensure that all his tenants were taken care ... Read Full Review
Comments (0)Was this helpful?:
I have been working / ...
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5 Star Review
By : 'Maria'
Branch : London, 54 Pembroke Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W2
2 Jun 2021
People found this helpful0
I have been working / renting with Utile Dulci for almost 4 years now (moved in twice with them). My experience has been nothing but fantastic - Julien is the agent I am normally dealing with and he has always been there for me. The first move in process was very smooth and he has always been very ... Read Full Review
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Utile Dulci was my landlord ...
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5 Star Review
By : 'David'
Branch : London, 54 Pembroke Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W2
6 Dec 2019
People found this helpful0
Utile Dulci was my landlord for a property in London for over 2 years and provided a fantastic service. They were quick to respond to queries and resolved any issues in a speedy and professional manner. I would highly recommend and trust their services ... Read Full Review
Comments (0)Was this helpful?:
Julien was practical and ...
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5 Star Review
By : 'Joann'
Branch : London, 54 Pembroke Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW3
31 Aug 2017
People found this helpful0
Julien was practical and efficient. We were able to get things processed quickly because of his help. He can be busy at times but he will always get back to you and will try to answer every time.He is a credible agent . Much better than big estate agents that would sound polite but take forever to ... Read Full Review
Comments (0)Was this helpful?:
I am sorry to see that some ...
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5 Star Review
By : 'I.'
Branch : London, 54 Pembroke Road
Services : Letting (As a Tenant)
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : NW2
2 Feb 2016
People found this helpful0
I am sorry to see that some people are complaining about Julien. He helped us rent a flat and we had a great experience with him. We were completely new to the UK and had to find a flat in a few days. He was really quick to respond to my message when I wanted to schedule the viewing and he was also ... Read Full Review
What agent could do to change your mind?
His fees were lower than what most agencies are charging and he still provided great service.
Comments on Agent Fees
His fees were lower than what most agencies are charging and he still provided great service.
Comments (0)Was this helpful?:
I have to say that I am very ...
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5 Star Review
By : 'James'
Branch : London, 54 Pembroke Road
Services : Letting (As a Tenant)
Rent PCM : £3467
Would you recommend ? : Yes
Postcode : W8
3 Jul 2015
People found this helpful0
I have to say that I am very confused by the review. I have been renting a property via Mr Pitras and I have to say that I find him very efficient in dealing with issues, he always answered his phone and is easy to talk to. I definitely recommend Utile Dulci Ltd ... Read Full Review
What agent could do to change your mind?
That was a one off of £240 including VAT...Foxtons wanted £480...
Comments on Agent Fees
That was a one off of £240 including VAT...Foxtons wanted £480...
Comments (0)Was this helpful?:
Dealing with Julien has been ...
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1 Star Review
By : 'Jonathan'
Branch : London, 54 Pembroke Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : EC2
10 Nov 2014
People found this helpful6
Dealing with Julien has been the worst experience I have ever had in dealing with a property agent. I would strongly recommend that you do not deal with this company. My experience exactly mirrors that of the other terrible review on here! I'm sure that Julien will write back with an excuse as he ... Read Full Review
Comments (1)Was this helpful?:
By : Julien
24 Jan 2015Dear James, I have never met you as you know. You looked at a Bedroom with the owner directly not me...then The landlord asked me to collect some references, your job reference was great but your...
I was looking at this site ...
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5 Star Review
By : 'Norman'
Branch : London, 54 Pembroke Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SW19
19 Jun 2013
People found this helpful0
I was looking at this site with a view towards writing a poor review on the agent we used when renting a property whilst we house hunted. Out of curiosity, I checked on Utile Dulci and was disappointed to see the negative review. Julien was the agent for the seller of the flat we have just ... Read Full Review
Comments (0)Was this helpful?:
I had a horrible experience ...
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1 Star Review
By : 'vickystix'
Branch : London, 54 Pembroke Road
Services : Letting (As a Tenant)
Would you recommend ? : No
21 Apr 2012
People found this helpful2
I had a horrible experience trying to rent a property through this agent. Found the 2 bed property in Battersea advertised on Gumtree, arranged a viewing and decided to proceed. Went to the Utile Dulci office in Earls Court, no official office, are based in the basement of the Andrew Lister office. ... Read Full Review
Comments (1)Was this helpful?:
By : julien
9 Nov 2012I did not know that I was on this website...Thank god there is only one in 11 years...What Vicky forgot to mention is that they were both working in the same company on very low income, as well one...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
