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Romford, RM1
4/5, 13 Reviews
69% Recommended
50% sales valuation accuracy
100% letting valuation accuracy
50% sales fee satisfaction
89% letting fee satisfaction
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"At first everything was great ..."
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1 Star Review
By : 'Amy'
Services : Letting(As a Tenant)
Rent PCM : £895
Would you recommend ? : No
Postcode : RM3
7 Aug 2014
People found this helpful1
At first everything was great the team were very helpful and quick at getting back to me. Unfortunately we had quite a few issues with the flat where things were going wrong, we wasn't provided with utility providers dispite many requests, and no one could tell us if our boiler was gas or not. We moved in on October 25th and we managed to work it out ourselves early Feb, i was making long phone calls to 0845 numbers which ran up my phone bill but i was just glad it was finally sorted. Then i had to take whole days off work to have someone pop over to show we how to switch an extractor fan on (apparently unable to advise me of where a switch was over the phone), i was given dates and times for maintenance people to come and have a look at jobs which needed doing only to be told at the end of the day that Haart had given me the wrong day. I am still waiting for someone to contact me regarding a faulty light that keeps switching (and clicking) on and off all night long!!! My partner and i are now about to move out of the flat and have been told that Haart will not give us a reference to confirm we are tenants and have paid on time unless my partner and i pay £30+VAT each even though we have a joint tenancy agreement. I sent an email yesterday and made a few phone calls to several people, i am yet to receive a response and when i do speak to people i get rude, sarcastic reactions about the fee which i should apparently know about, even though i can not find this amount anywhere in my tenancy agreement!!!! had i of known this i would have never offered the full rental asking price. Disgusting service, i will be advising all of my friends to never ever use Haart!!!!!
Comments on Agent Fees
Slightly more than other local agents but acceptable, although the end of tenancy reference is a joke!!!!
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By : Customer Relations Manager
12 Aug 2014Dear Amy, We're really sorry to hear about your experience and the service you received with us. Please can you email full details including property details to customercare@haart.co.uk so we can look in to this for you. Many thanks, Melanie Smith, Customer Relations Manager.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50.00% | 50% | £383,000 | £400,000 |
| Lettings | 100% | 89% | £895 | £1,600 |
Address
haart
153-159 South Street, Romford, Essex
RM1 1PL
01708 730599
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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haart Branches (View All 173)
We have received great ...
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5 Star Review
By : 'Saulius'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : RM10
11 May 2024
People found this helpful0
We have received great service from Marie Hawkins, we got very quick responses with great communication. She was very well organised and very professional with her work. We are very happy with the work Marie has put in, she made the process so simple for... Read Full Review
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Wonderful and Amazing Agents ...
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5 Star Review
By : 'Timothy'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RM2
4 Mar 2024
People found this helpful0
Wonderful and Amazing Agents from Haart, EmilyNolan! She literally made my life much more easier and extremely helpful throughout everything. Handling and making sure everything is successful. Emily Nolan, made moving into a new property effortless without Me having to worry at all. Emily is a good ... Read Full Review
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Great ...
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5 Star Review
By : 'Sandra'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : RM5
18 Oct 2023
People found this helpful0
Would like to thank keeley fisher and grace Griffiths for there amazing work these girls are an asset to Haart and go far and beyond to help you when you need help thank you girls for both your... Read Full Review
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One of the most Amazing ...
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5 Star Review
By : 'Timothy'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : RM2
13 Oct 2023
People found this helpful0
One of the most Amazing Agents in this agency (Haart) Keeley Fisher! trust Me you can go to sleep without worrying about anything because she'll, sort you out and she makes sure you're well satisfied. Thanks Keeley... Read Full Review
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Review - Millie ...
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5 Star Review
By : 'Vlada'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : E15
20 Jul 2023
People found this helpful0
Hello team, My name is Vlada, I'm writing on behalf of my sister Catalina and her boyfriend Cristi, who has lived in flat 113 Icona point, Stratford high street. We would like to share in writing our thanks and gratitude to Millie Fisher, who dealt with our matters. Millie many thanks for... Read Full Review
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highly ...
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5 Star Review
By : 'linda'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E14
4 May 2023
People found this helpful0
I recently had the pleasure of working with Millie and I cannot recommend her highly enough. From start to finish, Millie provided exceptional customer service that exceeded all of my expectations. Millie was incredibly responsive and made me feel like a priority. She was always available to... Read Full Review
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I have been dealing with Mark ...
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5 Star Review
By : 'Sharla'
Services : Letting( As a Owner )
Rent PCM : £650000
Would you recommend ? : Yes
Postcode : RM11
17 Mar 2023
People found this helpful0
I have been dealing with Mark from Haart. Mark always remains clear, transparent and follows up when he promises he will. Offers great advice and support when going through one of the most stressful times of your life. Thanks Mark. Me and my family really appreciate... Read Full Review
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Sophie provided a way better ...
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4 Star Review
By : 'Jim'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : RM1
3 Feb 2022
People found this helpful0
Sophie provided a way better support than couple of other gents. I had to chase for months to get something done but Sophie took charge and was made sure see sees it to the end. Really appreciate her for the... Read Full Review
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Could not be more delighted ...
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5 Star Review
By : 'Lynn'
Services : Sales( As a Vendor )
Sold price : £400000
Would you recommend ? : Yes
Postcode : RM1
25 Feb 2021
People found this helpful0
Could not be more delighted with the speed & efficiency of Mark was & the quality of the service was outstanding. Mark knew we had to sell my parents house within 7 days & true to his word my parents property was sold within 24 hours. Thank you Mark & your team, you have changed our ... Read Full Review
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We purchased our home via ...
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5 Star Review
By : 'Cheryl'
Services : Sales( As a Buyer )
Sold price : £383000
Would you recommend ? : Yes
Postcode : RM5
3 Oct 2017
People found this helpful0
We purchased our home via Haart and Daniella and the team went out of their way to help us. There was problems in our chain, and the team chased this daily to help us get movement and a purchase as soon as possible. if it wasn't for Daniella's constant chasing and pressure, we would still ... Read Full Review
Comments on Agent Fees
N/A
Comments (1)Was this helpful?:
By : ross
9 Mar 2018Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful...
They sold our house and after ...
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1 Star Review
By : 'janice'
Services : Sales( As a Vendor )
Sold price : £349
Would you recommend ? : No
Postcode : RM7
9 Jun 2015
People found this helpful3
They sold our house and after 10 weeks the buyer dropped out.Haarts knew our uyer waslooking at other properties but didnt send any other clients round.After our 10 week contract was finished with Haarts we cancelled and had to give them two weeks notice.Which we did.We went with an Online agent... Read Full Review
What agent could do to change your mind?
Why pay one and half percent when an on line agent can do it much cheaper ie: half a percent and advertise on Zoopls which Haarts do not
Comments on Agent Fees
Why pay one and half percent when an on line agent can do it much cheaper ie: half a percent and advertise on Zoopls which Haarts do not
Comments (1)Was this helpful?:
By : Customer Relations Manager
10 Jun 2015Hi Janice I'm sorry to hear about this - please could you email us at help@haart.co.uk so we can investigate. Many thanks Melanie Smith Customer Relations...
At first everything was great ...
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1 Star Review
By : 'Amy'
Services : Letting( As a Tenant )
Rent PCM : £895
Would you recommend ? : No
Postcode : RM3
7 Aug 2014
People found this helpful1
At first everything was great the team were very helpful and quick at getting back to me. Unfortunately we had quite a few issues with the flat where things were going wrong, we wasn't provided with utility providers dispite many requests, and no one could tell us if our boiler was gas or not.... Read Full Review
Comments on Agent Fees
Slightly more than other local agents but acceptable, although the end of tenancy reference is a joke!!!!
Comments (1)Was this helpful?:
By : Customer Relations Manager
12 Aug 2014Dear Amy, We're really sorry to hear about your experience and the service you received with us. Please can you email full details including property details to customercare@haart.co.uk so we can...
I have nothing good to say ...
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1 Star Review
By : 'Yvette'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
8 Oct 2012
People found this helpful2
I have nothing good to say about any of the Haart branches in the Romford area. Firstly, they dont seem to be able to communicate to each other. I put an offer in on a property one day, and the following day I get a phone call to ask if I'm still looking for a property!! I'm sure my offers... Read Full Review
What agent could do to change your mind?
Have some common sense. Communicate between branches. Not send you a list of every property on their books which is for sale under £240k when you specifically ask for HOUSES WITH PARKING.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Last updated at 11/30/2, 12:00:00 AM by allAgents
