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Lilac Lettings

5/5, 28 Reviews
100% Recommended

100% sales valuation accuracy

0% letting valuation accuracy

91% sales fee satisfaction

91% letting fee satisfaction

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We are an independent local family run business, who are friendly and don't believe in big fancy high streets, with big fancy costs! We are small, but that's what makes us successful. We are committed to being the best agency that our tenants and landlords have ever dealt with... and do you know what? So far, s
o good! We deliver high quality rental properties suiting all budgets and situations. We pride ourselves in providing an unrivaled personal service with good communication and an outstanding level of care to our tenants and landlords alike. Maximum rental potential, attention to detail and a high standard of customer service are the principal ingredients adhered to by our team of highly skilled staff. Having been both tenants and homeowners ourselves, we know what we would want out of a letting agency and we go out of our way to deliver this to our clients
"We cannot express our..."

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5 Star Review
UserName

Debra

By : 'Dean'
Services : Letting(I am a Tenant)
Rent PCM : £650
Would you recommend ? : Yes
Postcode : WA11

26 Sept 2014
People found this helpful3

We cannot express our gratitude and appreciation enough for Debi and the team at Lilac Lettings. From their rapid response to our initial enquiry (accommodating a viewing on the same day), to the handing over of keys a mere few days later. The team (including landlords) acted incredibly fast under the circumstances and made the whole process a smooth operation. Debi in particular (who dealt with our move in), was very professional, knowledgeable but at the same time very welcoming and approachable. This contributed to the personal experience which myself and partner both felt we were given. I thoroughly recommend using Lilac Lettings for your residential property service needs.

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales100.00%91%£170,000£170,000
Lettings0%91%£450£795
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
90170101000
Areas covered
  • St Helens
  • WA1
  • WA11
  • WA2
  • WA3
  • Warrington
  • Wigan
  • WN1
  • WN2
  • WN3
  • WN4
  • WN5
  • WN6
Address

Lilac Lettings
Bronte House, Redgate Road, Ashton in MakerfieldWigan, Lancashire
WN4 8DT
0843 289 5747/ 01942 729333

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 09:00 - 17:30
  2. 09:00 - 17:30
  3. 09:00 - 17:30
  4. 09:00 - 17:30
  5. 09:00 - 17:30
  6. 10:00 - 15:00
  7. 00:00 - 00:00
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
  • ?Relocation Agent Network
  • ?National Homes Network
  • ?Move With Us
  • allAgents Portal
  • ?OnTheMarket
  • ?Rightmove
  • ?Zoopla
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Latest Properties

No Property Found

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I have recently moved in to a ...

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5 Star Review
UserName

By : 'Amanda'
Branch : Wigan, Bronte House, Redgate Road, Ashton in Makerfield
Services : Letting (As a Tenant)
Rent PCM : £550
Would you recommend ? : Yes
Postcode : WN4

19 Sept 2021
People found this helpful0

I have recently moved in to a property run by Lilac Lettings The ladies were brilliant, I was in within a week. Very kind and friendly. Best experience I have ever had with renting a property. Thank you for all your help the two Debs…lovely ... Read Full Review

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Adele EckersleyI have ...

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5 Star Review
UserName

By : 'Adele'
Branch : Wigan, Bronte House, Redgate Road, Ashton in Makerfield
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : WN5

16 Jul 2020
People found this helpful0

Adele Eckersley I have recently moved into a property… I have recently moved into a property via lilac Lettings,I couldn't of asked for a better agency they are a family run business and they actually make you feel part of that family, I viewed my property and I was in ... Read Full Review

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Superb in every ...

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5 Star Review
UserName

By : 'James'
Branch : Wigan, Bronte House, Redgate Road, Ashton in Makerfield
Services : Letting (As a Tenant)
Rent PCM : £495
Would you recommend ? : Yes
Postcode : WA12

9 Jul 2019
People found this helpful0

I recently rented a property via Lilac Lettings and the service from start to finish was outstanding. Debra and the team went above and beyond to ensure that I was able to move into the property quickly and efficiently, and despite me being a somewhat demanding customer, owing to my ... Read Full Review

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Brilliant service. Efficient ...

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5 Star Review

By : 'Hugh'
Branch : Wigan, Bronte House, Redgate Road, Ashton in Makerfield
Services : Letting (As a Tenant)
Rent PCM : £545
Would you recommend ? : Yes
Postcode : WN3

3 Jul 2019
People found this helpful1

Brilliant service. Efficient staff. Would recommend to anyone. Not one problem. Tried other agents, disasters!!! Sign up day went without a ... Read Full Review

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1st class ...

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5 Star Review

By : 'Kieran'
Branch : Wigan ,Bronte House, Redgate Road, Ashton in Makerfield
Services : Letting (As a Tenant)
Rent PCM : £515
Would you recommend ? : Yes
Postcode : WN2

1 Mar 2019
People found this helpful0

What can I say about this letting agent from meeting mark right until signing for the keys with Catherine. Hand on heart the service was exellent top class very professional and they made you feel valued. Everything is done as it should be no cutting corners and was helpful ... Read Full Review


Comments on Agent Fees

Reasonable

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Great ...

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5 Star Review

By : 'Jungs'
Branch : Wigan, Bronte House, Redgate Road, Ashton in Makerfield
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : WN2

22 Oct 2018
People found this helpful1

From the moment we contacted Lilac Properties to purchasing our new home, we have had a great experience with them. Staff are friendly and helpful, they made our journey as smooth as it could possibly be. Many thanks to the lovely Debbie A in particular as she is a star! She tirelessly helped us ... Read Full Review

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We cannot express our ...

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5 Star Review
UserName

By : 'Dean'
Branch : Wigan, Bronte House, Redgate Road, Ashton in Makerfield
Services : Letting (As a Tenant)
Rent PCM : £650
Would you recommend ? : Yes
Postcode : WA11

26 Sept 2014
People found this helpful3

We cannot express our gratitude and appreciation enough for Debi and the team at Lilac Lettings. From their rapid response to our initial enquiry (accommodating a viewing on the same day), to the handing over of keys a mere few days later. The team (including landlords) acted incredibly fast under ... Read Full Review

Comments (0)Was this helpful?:
We had a property on rental ...

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5 Star Review
UserName

By : 'Neil'
Branch : Wigan, Bronte House, Redgate Road, Ashton in Makerfield
Services : Sales (As a Vendor)
Sold price : £170000
Rent PCM : £795
Would you recommend ? : Yes
Postcode : M27

10 Sept 2014
People found this helpful3

We had a property on rental which we later sold, using Lilac Lettings for both. From the very start all we can say is that Lilac Lettings have been nothing less than excellent. The friendly approach when we met the two Debbies in Costco convinced us that they were right for us. Very quickly they ... Read Full Review

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We found the staff very ...

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5 Star Review
UserName

By : 'Rob'
Branch : Wigan, Bronte House, Redgate Road, Ashton in Makerfield
Services : Letting (As a Tenant)
Rent PCM : £525
Would you recommend ? : Yes
Postcode : M27

16 Jul 2014
People found this helpful2

We found the staff very friendly and informative. They were very thorough when going over the property. Contactable at all times answering any questions.also the application process was fast and efficient. They were very pleasant to deal with, making our move stress free. Would highly recommend as ... Read Full Review


Comments on Agent Fees

After searching for several months, other agents fees were what put us off other properties. Lilac lettings fees are fair and more affordable for tenants.

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Myself and my husband have ...

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5 Star Review
UserName

By : 'Mr'
Branch : Wigan, Bronte House, Redgate Road, Ashton in Makerfield
Services : Letting (As a Tenant)
Rent PCM : £450
Would you recommend ? : Yes
Postcode : WN2

8 Jun 2014
People found this helpful2

Myself and my husband have been tenants with lilac Lettings for just over a year. We are extremely happy with the service lilac Lettings team provide. From the first day we met the 2 debs they have been so helpful and nothing is to small or big for them to help. The service they provide is ... Read Full Review

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As a new Landlord with no ...

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5 Star Review
UserName

By : 'Steve'
Branch : Wigan, Bronte House, Redgate Road, Ashton in Makerfield
Services : Letting (As a Owner)
Rent PCM : £525
Would you recommend ? : Yes
Postcode : M27

6 Jun 2014
People found this helpful1

As a new Landlord with no experience I have been impressed with the friendly but professional advice and guidance that Lilac Lettings have given me. They completed all the refurbishment work to the property quickly and efficiently at a reasonable price, while keeping me informed about progress ... Read Full Review

Comments (1)Was this helpful?:

By : Zoltan Greguss

8 Mar 2019

I used to be a tenant with Lilac Lettings for five years, until external circumstances forced me to leave. I can only say good things about the whole team. Professional, caring, helpful, friendly...


Very smart and pleasant ...

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5 Star Review

By : 'Aldona'
Branch : Wigan, Bronte House, Redgate Road, Ashton in Makerfield
Services : Letting (As a Owner)
Rent PCM : £700
Would you recommend ? : Yes
Postcode : WN4

30 May 2014
People found this helpful1

Very smart and pleasant staff. Excellent communication between myself and tenants via the agency. Very professional service. Offer lots of professional guidance as I was a first time landlady. Competitive rates too. Overall, super agents and I will continue to trust and use ... Read Full Review

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The staff are incredibly ...

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5 Star Review

By : 'Donna'
Branch : Wigan, Bronte House, Redgate Road, Ashton in Makerfield
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : WN4

24 May 2014
People found this helpful1

The staff are incredibly helpful and ensure that any problems that arise as a normal part of a tenacy are addressed quickly and efficiently. Lilac Lettings treat you as an individual and do their best to ensure that you are happy. It is a pleasure to rent a property from Lilac Lettings and ... Read Full Review

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Very professional and ...

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5 Star Review

By : 'WJB'
Branch : Wigan, Bronte House, Redgate Road, Ashton in Makerfield
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : WN3

21 May 2014
People found this helpful1

Very professional and enthusiastic agency with an excellent approach to customer and client relationships. Have shown themselves to be both capable and commited when dealing with difficult circumstances on my behalf. I am very pleased with their service. ... Read Full Review

Comments (0)Was this helpful?:
This is the best letting ...

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5 Star Review
UserName

By : 'Stacy'
Branch : Wigan, Bronte House, Redgate Road, Ashton in Makerfield
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : WN5

31 Mar 2014
People found this helpful1

This is the best letting agent I have ever dealt with. Debbie was lovely and very efficient. Nothing was ever to much trouble and I was kept informed with everything along the way. I would defo recommend anyone to use lilac lettings, wouldn't have wished for nicer people to help me move. Thank you ... Read Full Review

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I have been a landlord in the ...

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5 Star Review

By : 'Mr'
Branch : Wigan, Bronte House, Redgate Road, Ashton in Makerfield
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : WN4

27 Mar 2014
People found this helpful1

I have been a landlord in the Wigan area for six years and used as many letting agents. Lilac are by far the best, in terms of delivering a detailed, timely and personal service. The rates are very competitive and the staff are extremely helpful. There was NO time delay between my tenants. I ... Read Full Review

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Debbi was great, helped me ...

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5 Star Review
UserName

By : 'JamieJL'
Branch : Wigan, Bronte House, Redgate Road, Ashton in Makerfield
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : WA3

25 Mar 2014
People found this helpful1

Debbi was great, helped me with everything. I had moved from Newcastle to Warrington and it was my first time moving out as I lived with parents, she helped me through everything and even helped when I asked to leave the property early. Completely honest and down to earth. They never hid anything ... Read Full Review

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Absolutely first class ,I ...

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5 Star Review

By : 'john'
Branch : Wigan, Bronte House, Redgate Road, Ashton in Makerfield
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : WN36

7 Feb 2014
People found this helpful1

Absolutely first class ,I found Lilac letting very professional in every aspect,they deal with all the problems and have a team who cover all the maintenance needed and do first class work ... Read Full Review

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I was recommended to use ...

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5 Star Review
UserName

By : 'Jill'
Branch : Wigan, Bronte House, Redgate Road, Ashton in Makerfield
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : WA

24 Oct 2013
People found this helpful1

I was recommended to use Lilac Lettings by another landlord in the same block and I am so glad i made the call to the two Debbies! I have used several letting agences in the past and Lilac Lettings ffar surpasses them on client contact, professionalism and speed at securing new tenants. I do ... Read Full Review

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We have found both Debbie's ...

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5 Star Review

By : 'Cath'
Branch : Wigan, Bronte House, Redgate Road, Ashton in Makerfield
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : WN4

10 Oct 2013
People found this helpful1

We have found both Debbie's at Liliac Lettings fantastic. From first viewing the property to becoming tenants they have always been extremely helpful, honest, friendly and professional. Nothing is too much trouble for them, when odd handy jobs reported - these have always been dealt ... Read Full Review

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Our commitment to handling complaints We know that sometimes things can go wrong so here at Lilac Lettings we really value your feedback. Letting us know when you are not happy with our properties or service, provides us with the opportunity to put the situation right as quickly and efficiently as possible and it also helps us to improve our service for all our customers. Our Promise is to: • Treat your complaint fairly and promptly • Try to resolve complaints straight away, when you first contact us • Respond to you by phone if possible, and in writing once our investigations are complete if we have not been able to resolve your query when you first contact us • Keep you informed of our progress What Happens Next: We will handle your complaint as quickly and thoroughly as possible. If we cannot resolve your complaint immediately, we promise to send you a written acknowledgement within three working days and will keep you informed of our progress until your complaint has been resolved. Should you have any further concerns or information relating to your complaint, please use the contact details provided on our website to contact our Customer Relations team directly, either by phone or letter, so that we can fully address your complaint. Following the conclusion of our investigation, a written statement expressing our final view, and including any offer made, will be sent to you. Not satisfied with our response? We are committed to ensuring all complaints are fully and fairly addressed. Should you remain dissatisfied after you have been provided with our final response, or if fifteen working days have passed since you first raised the matter with us, you may have the option to refer the matter to The Property Ombudsman (TPO). Please note any such referral by you to The Property Ombudsman must be made within 6 months of you receiving our final view. The Property Ombudsman Service The role of The Property Ombudsman Service is to help settle individual disputes between consumers and businesses (who are their members) providing these services in the UK. If you contact the TPO before you receive your final response from us, or before the 15 working days have passed since you initially raised your concerns with us, the TPO will refer you back to Lilac Lettings to resolve your complaint.

Last updated at 3/12/2014, 9:38:36 AM by allAgents

Awards won by Lilac Lettings

Regional Awards Won by Lilac Lettings

Individual Branch Awards