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Southampton, SO15
2.6/5, 13 Reviews
31% Recommended
67% sales valuation accuracy
100% letting valuation accuracy
67% sales fee satisfaction
67% letting fee satisfaction
"When I saw the house..."
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1 Star Review
By : 'Anonymous'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : SO1
17 Sept 2014
People found this helpful1
When I saw the house everything was perfect and easy, we agreed on all the terms and everything was settled. I paid the fees (£300!) but I was sure I was making the right choice. But then the problems started. I had sent about 4 emails and called them twice asking about it since it was taking a long time. Finally they told me everything was fine and nothing to worry about. Later they called me again saying that my referencing for some reason didn't pass and they didn't accept a guarantor from outside UK (as a young foreigner is not like I have lots of family and house-owner friends around the UK...). Then they wanted me to pay a full 12 month tenancy up front, when I was agreeing on a starting tenancy of 6 months that apparently they decided to change without telling me. Then they told me that 6 months was fine and after it'll go to a rolling contract. When I got the contract it didn't say that, but instead I'm supposed to pay another 6 months up front at the end of the tenancy and so on. So I'm forced to stay a multiple of 6 months in the house?? And of course they told me all days 5 days before moving into the house without a chance to look for something else (and lose the £300), when everything was agreed on a month in advance...
What agent could do to change your mind?
Just don\'t say one thing to get the tenancy agreed and then they change it when it\'s too late to back out...
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By : char
9 Nov 2014i put a holding deposit down in the bognor branch. All was going well referancing went in ,asked if i could move in a week later due to surgery there was no problem as was honest about having had past rent arreas, i get a call 2 days before hospital that i was declined because of this, im not sure why they didnt say in first place waste of time and money.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 67% | £0 | £0 |
| Lettings | 100% | 67% | £650 | £1,550 |
Address
Your Move
28 London Road, Southampton, Hampshire
SO15 2AG
023 80635444
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Your Move Branches (View All 263)
Southmpton Branch - Simply ...
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5 Star Review
By : 'Lyn'
Services : Letting( As a Owner )
Rent PCM : £1550
Would you recommend ? : Yes
Postcode : SO31
3 Apr 2024
People found this helpful0
This review relates to the exceptional service received from Your Move in Southampton - Lettings. I have rented out my property through them for over 11 years & have received nothing but consistent outstanding, quality customer service. A true rarity in this day & age. On so many... Read Full Review
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5* ...
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5 Star Review
By : 'Greg'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SO15
1 Feb 2022
People found this helpful0
The rental department are fantastic, they have helped me no end with my properties. When there is a problem, they fix it! Only slight gripe is the accounts team are slow to... Read Full Review
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Great letting ...
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5 Star Review
By : 'Mr'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SO16
9 Nov 2020
People found this helpful0
Great letting agency! I have always found the team at your move to be very helpful! I love how brilliant their photos and marketing are, much better than my previous agent. They have a happy landlord here and many others I am sure. Thank you to Richard and the... Read Full Review
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Great Service For ...
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5 Star Review
By : 'Mr'
Services : Letting( As a Owner )
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : SO53
5 Nov 2020
People found this helpful0
Great Service! I have been a landlord with your move for several years and the team are fantastic! you always get through to someone who has been there for years and knows exactly how to... Read Full Review
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In July I employed Your Move ...
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1 Star Review
By : 'Pam'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : LN2
1 Oct 2017
People found this helpful1
In July I employed Your Move Lincoln to rent my property. Rep visited , was very plausible and confident and assured me that if I signed up today I would on,y lay 11.5 %. He omitted to tell me that did not include VAT and took the contract away. The Lincoln office were very efficient and careful in ... Read Full Review
Comments on Agent Fees
When fees are quoted by their Rep. it MUST be made clear that this does not include VAT
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My patience with Your Move ...
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1 Star Review
By : 'Natalie'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NE3
5 Apr 2017
People found this helpful3
My patience with Your Move Has ran out. My overall experience with Your Move has been dreadful and I would urge anyone who is considering renting through them to definitely re-consider. They have terrible communication between branches and if you have a question it'll go through three different... Read Full Review
Comments (1)Was this helpful?:
By : Micah Rose
20 Aug 2017You make me think that Your Move, Southampton is about to royally screw me. We also need to break the lease as I got a job in a different city. We discussed this when renewing the tenancy 6.5 months...
While renting our experience ...
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2 Star Review
By : 'Peter'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : No
Postcode : SO14
9 Dec 2016
People found this helpful2
While renting our experience with the agent was relatively smooth. However, the process of signing the contract and of leaving was made difficult by the agents. When moving in we were told numerous points about the flat / the process which turned out to be untrue or were never done (examples in... Read Full Review
Comments on Agent Fees
Not unreasonable in value, but it felt like we were being ripped off to be charged to sign, renew and leave the property with fees on top of the rent
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I am shocked to see some of ...
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5 Star Review
By : 'Happy'
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : Yes
Postcode : SO15
4 Aug 2015
People found this helpful1
I am shocked to see some of the reviews on here - I have just had a fantastic experience with the team in Southampton. I have just let my new flat and they were nothing but helpful and friendly. the whole experience was seamless and I was always welcomed with a smile. My new apartment is great -... Read Full Review
What agent could do to change your mind?
Competitive fees and they were upfront about them too!!
Comments on Agent Fees
Competitive fees and they were upfront about them too!!
Comments (0)Was this helpful?:
When I saw the house ...
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1 Star Review
By : 'Anonymous'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SO1
17 Sept 2014
People found this helpful1
When I saw the house everything was perfect and easy, we agreed on all the terms and everything was settled. I paid the fees (£300!) but I was sure I was making the right choice. But then the problems started. I had sent about 4 emails and called them twice asking about it since it was taking a... Read Full Review
What agent could do to change your mind?
Just don\'t say one thing to get the tenancy agreed and then they change it when it\'s too late to back out...
Comments (1)Was this helpful?:
By : char
9 Nov 2014i put a holding deposit down in the bognor branch. All was going well referancing went in ,asked if i could move in a week later due to surgery there was no problem as was honest about having had ...
I made an appointment to view ...
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1 Star Review
By : 'Dave'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : SO16
31 Aug 2014
People found this helpful3
I made an appointment to view a property, your move cancelled it the same day and then re-scheduled the next day at 12 midday..they never turned up so I phoned them and someone said that they would get someone to ring me about coming out..30 minutes later and still no phone call..I please avoid... Read Full Review
What agent could do to change your mind?
Actually turn up to show me around..waste of space and time
Comments (0)Was this helpful?:
I had to move to a ...
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1 Star Review
By : 'landlady000'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SO16
25 Apr 2014
People found this helpful3
I had to move to a repossession order to extract a tenant who had not paid rent for 5 months, there was zero support from Your Move for this procedure and little activity to prevent the lack of payment growing apart from sending letters to me which would not be received in time as I was working... Read Full Review
What agent could do to change your mind?
Provide the service they are being paid to do Train the staff to be professional, not just after the next commission Cap the number of properties under management to ensure there is a good service level provided for each customer
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Absolutely disgusted with ...
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1 Star Review
By : 'Cetri'
Services : Letting( As a Tenant )
Would you recommend ? : No
22 Aug 2011
People found this helpful7
Absolutely disgusted with this agency. Rented a house with them but they did not mention the 'extra' charges which was not little but added up would be hundreds of pounds. Then argued that they have actually mentioned this when we signed the contract.... Read Full Review
What agent could do to change your mind?
nothing. I am fed up with Your Move and I hope it goes bankrupt. Just beware that one day because of their way of business somebody just might bring them to court
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I was looking to rent a 2 bed ...
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1 Star Review
By : 'Helpless'
Services : Letting( As a Tenant )
Would you recommend ? : No
3 Aug 2011
People found this helpful7
I was looking to rent a 2 bed flat in southampton and then I saw "your-move" with a promising ADVERT on their website. (Beleive me the ADVERT was very deceiving and said that heating was included in the rent. The heating is never turned on and I had to purchase my own and now am paying... Read Full Review
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