Homelets

I rented with Homelets during my second year of uni and it was absolute hell. Within the first 24 hours of moving in, the house had to be fumigated because of a flea infestation which Patrick (manager) refused to believe until I came to him with photographic evidence of my bites. The entire team ... Read Full Review

my son paid 8 months rent for a room he was unable to move into. because he signed a joint tenancy with several liability he was liable for 7 other tenants rent also. the stress and worry contributed to him leaving his degree course. he still has the debt. AVOID HOMELETS AND JOINT TENANCIES WITH ... Read Full Review

They are rude and abnoxious, constantly patronising customers that have the smallest of problems that need fixing. Aswell as ignoring phone calls and emails when a serious problem is at hand. My house had no electricity for 2 weeks with major leaks that created a dangerous environment where fuses ... Read Full Review

Unfortunately I will be renting a student house through homelets for the next year. I wish I previously researched the company before signing my contract. I've never experienced so many issues with a property as I have in the last year of living in my student house. Every week I seem to be ... Read Full Review

I've unfortunately had the displeasure of working with this agency for 2 years, I understand student estate agents are going to attempt to take the piss but they really take it to a whole new level, so here's a brief list of what we've experienced with them. 1st year: Rooms were ... Read Full Review

avoid this awful letting agent and their terribly unfair tenancies, which are joint and several liability. my son never moved in to his student flat but still had to pay for other tneants unpaid rent, cleaning and keys. he paid 8 months rent for a room he couldnt move into. he signed an agreement ... Read Full Review

Do not use this company, recently moved our student children into one of their properties, no cleaning had been done, carpets were filthy, boiler wasn't working so no hot water anywhere in flat, crumbling wall in bedroom where damp is penetrating and wallpaper falling off, exposed electrical ... Read Full Review

Avoid at all costs. I have rented my property through Homelets for many years- seemingly not to have any issues with them. I requested an inspection visit this year to the property and was horrified. The condition of the place was appalling, maintenance work had not been carried out and damage to ... Read Full Review

Booked a viewing for a Friday afternoon (during work lunch hour) and couldn't find property, called up for help and discovered they had actually forgotten to put me in their calendar. Re-arranged for Saturday the next day, lady to show us around (Rose) was 15 minutes late. We ended up waiting ... Read Full Review

My son and 3 of his friends have moved into what I would describe as a disgusting property. I am sure it breaches all kinds of regulations for health and safety. They have complained and requested remedial action but so far only a token attempt at fixing. The agent will not even return my phone ... Read Full Review

Appalling customer service. The house our kids were moving into was in a poor state with aspects breaching building regs and safety issues. This was promised to be resolved and kids couldn't move in for 2 weeks. Communication about completion of works was poor at best but usually non existent! ... Read Full Review

Repeatedly asked for a breakdown of why they retained a huge part of my sons deposit (now approaching 1 year!). They have consistently failed to provide a costed breakdown of the money withheld and I suspect they invented a figure on the spot on moving out day! In my opinion this is a firm which ... Read Full Review

Moved into the house with a broken thermostat which took them almost 3 weeks to fix, when all it needed was for them to take off the old one and put a new one on, something I myself could of done if I knew that was the problem. The bathroom sink has a spiders web crack on which was in that ... Read Full Review

Awful communication, takes a very long time to respond to emails or resolve issues after calls, unprofessional, clumsy attitude, staff have no idea what they are doing, constant referrals and zero attention span. Would have been easier and less expensive to let the property myself. I wish I had ... Read Full Review

Homelets Brighton and Hove will extract as much money from you as possible. NOT NOT CAVE IN! if you're already signed and have handed in a deposit, fight them with your government protection scheme. They're bad, don't sign with them. They're not a big company so fight your rights, even to high ... Read Full Review

Terrible service. Staff are rude do not get back to you and more than that try to keep your deposit an example is trying to keep my daughters deposit because the roof developed a leak! Owner of Homelets shouts and hangs up on you if you have a valid point. Currently forwarding all information I get ... Read Full Review

I,ve been a tenant for a year, good service especially maintenance and unlike my last agent no renewal fees, I can only praise ... Read Full Review

Great service, I have a seafront balcony flat which needs careful tenants, ended up with two dentists and the place was perfect..can only say great things about ... Read Full Review

BE WARNED!!! This agency is a DISGRACE. My daughter has been living in a appalling property since september after being told that work would be carried out before they moved in to start University. The agency have consistently supported a criminal landlord who has done nothing about the issue, ... Read Full Review

I've been a tenant with this company for a couple of years now. I can fully recommend this company, any problems I had with maintenance etc. they dealt with in no time at ... Read Full Review