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Xchange Property Services Ltd
3.4/5, 17 Reviews
53% Recommended
56% sales valuation accuracy
50% letting valuation accuracy
42% sales fee satisfaction
42% letting fee satisfaction
Residential sales and lettings specialists based in Ilford with years of local market experience.
"XPS Lettings - Lost half of..."
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1 Star Review
By : 'Saurabh'
Services : Letting(I am a Tenant)
Rent PCM : £750
Would you recommend ? : No
Postcode : IG1
5 Sept 2014
People found this helpful5
XPS Lettings - Lost half of deposit for no reason to these cheaters Had a very bad experience with XPS Lettings on Cranbrook Road,Ilford. Took a property on rent through them in August 2013 and when vacated the property in March 2014, they deducted half of the deposit amount for no proper reason. As I already moved outside the country so these people made me to do lot of email and telephonic follow-ups over 2 months and despite so many follow-ups they never gave the individual breakup of deposit deduction. They gave some stupid reaons as carpet cleaning and shampooing the cushion of a chair with no evidence of doing that. Though it was all clean as we stayed there for hardly 10 months. Moreover the manage there, Mr. Abid didn't even come on phone to talk to me whenever I called and agency people kept telling that he is busy, in meeting, will call back etc. As I have moved out of country so I couldn't go to court to pursue this matter as these people were not even agreeing to take this issue through ADR (Alternate Dispute Resolution). I lost 378 pounds in the name of deposit deduction for just 10 months stay in the property with no justification of deducted amount. It was like take it or leave it. So beware of this agency and spread the word that these are totally unreliable people and cheaters. So always check the review and credibility of letting agency before going to them.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 56% | 42% | £0 | £0 |
| Lettings | 50% | 42% | £750 | £1,600 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 2 | 1 | 5 | 5 | 0 | 0 | 1 | 0 | 1 | 2 |
Address
Xchange Property Services Ltd
141 Cranbrook Road, Ilford, Greater London
IG1 4PU
020 8553 1444
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Fake ...
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1 Star Review
By : 'Tino'
Branch : Ilford, 141 Cranbrook Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : IG3
23 Nov 2019
People found this helpful0
At the first visit they look very professional but then only bad surprises. The handymans they are working with are the worst I ever met in London. The agents are very unprofessional and fake. Worst agency at ... Read Full Review
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My first dealing with this ...
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5 Star Review
By : 'Hardip'
Branch : Ilford, 141 Cranbrook Road
Services : Letting (As a Tenant)
Rent PCM : £1125
Would you recommend ? : Yes
Postcode : IG1
28 Jun 2017
People found this helpful2
My first dealing with this agent has been the best. They are extremely professional and very efficient in resolving complaints between tenant and landlord. They care very much about their tenants and strive on roving the best possible service to them. I have dealt with Abid the manager and Qasim ... Read Full Review
Comments on Agent Fees
Not bad
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They are money looters. They ...
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1 Star Review
By : 'Subhasree'
Branch : Ilford, 141 Cranbrook Road
Services : Letting (As a Tenant)
Rent PCM : £1250
Would you recommend ? : No
Postcode : IG1
28 Oct 2015
People found this helpful4
They are money looters. They charge the tenants way higher than all other letting agents by giving all possible reasons. The reason I was told was, I'm new to the country. Hence I do not have a credit history and so pay more. After grabbing all the money they wash off their hands once we move into ... Read Full Review
Comments (1)Was this helpful?:
By : Abid Mohammad
22 Nov 2015Dear Subhasree. We are extremely sorry that you feel let down by a Xchange. Having personally spoken to you, and having looked into you file, I note that we did introduce you as a tenant to the...
Very well organised and ...
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5 Star Review
By : 'Sulayman'
Branch : Ilford, 141 Cranbrook Road
Services : Letting (Admin)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : IG1
16 Mar 2015
People found this helpful2
Very well organised and professional company. I have dealt with many Estate Agents and have easily found these to be the best. The staff were very helpful and accommodating, always trying to help. The senior staff were also very polite and respectful towards me, something vary rare from these type ... Read Full Review
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My time with Xchange Property ...
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5 Star Review
By : 'Junior'
Branch : Ilford, 141 Cranbrook Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : IG1
11 Mar 2015
People found this helpful1
My time with Xchange Property Services was fantastic. The flat was spacious and comfortable, and I had (and still have) a fantastic relationship with the staff at Xchange. Any issues that was raised involving the property were expertly dealt with, and they always made sure that they stayed in ... Read Full Review
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I have been in this country ...
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1 Star Review
By : 'Ram'
Branch : Ilford, 141 Cranbrook Road
Services : Letting (As a Tenant)
Rent PCM : £930
Would you recommend ? : No
Postcode : IG1
3 Feb 2015
People found this helpful5
I have been in this country for 7 years and this is the worst estate agent I even took service from. Starting from rent negotiation to release deposit he was pain. We agreed on a fix rent, I paid deposit and gave notice to my existing landlord. Few days later Xchange guys called me saying that ... Read Full Review
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XPS Lettings - Lost half of ...
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1 Star Review
By : 'Saurabh'
Branch : Ilford, 141 Cranbrook Road
Services : Letting (As a Tenant)
Rent PCM : £750
Would you recommend ? : No
Postcode : IG1
5 Sept 2014
People found this helpful5
XPS Lettings - Lost half of deposit for no reason to these cheaters Had a very bad experience with XPS Lettings on Cranbrook Road,Ilford. Took a property on rent through them in August 2013 and when vacated the property in March 2014, they deducted half of the deposit amount for no proper reason. ... Read Full Review
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Extremely unprofessional. To ...
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2 Star Review
By : 'Mickey'
Branch : Ilford, 141 Cranbrook Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : IG1
5 Sept 2014
People found this helpful6
Extremely unprofessional. To be guaranteed that we would be the tanants of the property and to have began filling out all necessary documentation only to be suddenly told that it was to be given to someone else was ... Read Full Review
What agent could do to change your mind?
Extremely unprofessional
Comments (1)Was this helpful?:
By : Abid Mohammad
28 Jun 2017Dear Sir, Having looked into you file I note that the Landlord of the property withdrew from this transaction. Unfortunately we have no control over a landlords decision, I understand you were...
This agency is the worst I ...
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1 Star Review
By : 'Mark62'
Branch : Ilford, 141 Cranbrook Road
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £1600
Would you recommend ? : No
Postcode : E15
3 Sept 2014
People found this helpful5
This agency is the worst I have ever seen. The staff members are not professionals and extremely arogant. To have access to any information takes a few phone calls that are all contradictory. I would not advise anyone to use this ... Read Full Review
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Excellent service and ...
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5 Star Review
By : 'Qamar'
Branch : Ilford, 141 Cranbrook Road
Services : Letting (As a Owner)
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : RM10
30 Aug 2014
People found this helpful1
Excellent service and handling of any inquiry- and very helpfull in any question / problems there might occure! profesisional handling of every problem and very talented regarding getting the best rent ... Read Full Review
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Xchange property services has ...
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5 Star Review
By : 'mohhammad'
Branch : Ilford, 141 Cranbrook Road
Services : Letting (As a Owner)
Rent PCM : £1000
Would you recommend ? : No
Postcode : IG2
2 Jun 2014
People found this helpful2
Xchange property services has been letting out my property for few years and during this time at least 4 different tenants have move in/out.For moving-in tenant all the references and credit history have been checked professionally to my satisfaction. during occupancy. property is managed and kept ... Read Full Review
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There services and commitment ...
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5 Star Review
By : 'Sheikh'
Branch : Ilford, 141 Cranbrook Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : IG2
29 May 2014
People found this helpful2
There services and commitment towards helping me buy property was exceptional. Thereafter they rented my property without delay. I am their client since ... Read Full Review
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I was very impressed in the ...
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5 Star Review
By : 'Abbas'
Branch : Ilford, 141 Cranbrook Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : IG2
27 May 2014
People found this helpful2
I was very impressed in the way the agent negotiated with the landlord and secured the property for my family. Since we had to move out within days it was often negotiations after office hours that insured we met our deadline. I would highly recommend this company as they were friendy, professional ... Read Full Review
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I recently rented out a ...
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5 Star Review
By : 'Excellent'
Branch : Ilford, 141 Cranbrook Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : IG1
7 Apr 2014
People found this helpful2
I recently rented out a property from Xchange Property Services. The two girls in the office were very professional and provided me with good service. I was updated continuously on everything that was going on. Very well mannered and good customer service!! The staff members were very honest and ... Read Full Review
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They cannot be trusted at ...
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1 Star Review
By : 'Deepak'
Branch : Ilford, 141 Cranbrook Road
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : IG1
2 Mar 2014
People found this helpful5
They cannot be trusted at all... Do not take a chance to let/rent/buy/sell anything from Xchange Property. They are a bunch of unsrcupulous agents who try to loot money out of you I am telling this from my first hand very bad experience with them. They finalised a deal with me and then backed out ... Read Full Review
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Had a bad experience with ...
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5 Star Review
By : 'Asif'
Branch : Ilford, 141 Cranbrook Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : IG1
15 Jul 2013
People found this helpful2
Had a bad experience with another agent and then went to Xchange, found them to be honest and upfront. Moved in without any ... Read Full Review
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Very professional, required ...
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5 Star Review
By : 'Chris'
Branch : Ilford, 141 Cranbrook Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
20 Feb 2011
People found this helpful2
Very professional, required all the usual safety certificates and provided professionally vetted ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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