50% sales valuation accuracy
75% sales fee satisfaction
67% lettings valuation accuracy
75% lettings fee satisfaction
Mar 23,2014
Mar 23,2014
3
people found
this helpful
this helpful
We viewed the property on a Saturday (Open day) and really liked it. Told Ronnie that we were very interested and he should inform us of any other possible interest. We (family) spent about 20 minutes walking around the neighborhood. We came back to Ronnie to say, we assure him we were interested. He advised us to call on the Monday to place our offer.
On Monday, my husband called and asked him for a second viewing for that day after which we would place our offer. Ronnie told him he would call back with a time slot. He called about 3 hours later to tell my husband an offer has been accepted by the vendor. He said it was below the asking price. We were so shocked that the estate agent had acted in a very unprofessional manner. He did not even ask for our offer and that was it. The house was under offer.
Our hopes dashed. The children were very disappointed and we still cannot understand Ronnie's behavior or what actually went wrong.
On Monday, my husband called and asked him for a second viewing for that day after which we would place our offer. Ronnie told him he would call back with a time slot. He called about 3 hours later to tell my husband an offer has been accepted by the vendor. He said it was below the asking price. We were so shocked that the estate agent had acted in a very unprofessional manner. He did not even ask for our offer and that was it. The house was under offer.
Our hopes dashed. The children were very disappointed and we still cannot understand Ronnie's behavior or what actually went wrong.
What agent could do to change your mind?
Would have given us a chance to place an offer.Attached Filesnbsp;
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Latest Reviews
13th May 2018
reviewed by 'Great'
21st Jul 2017
reviewed by 'barnet_fields'
10th Aug 2015
reviewed by 'sk'
Opening Hours
Address
Arnold & Goodall
Rowlandson House 289\/297 Ballards Lane
Finchley,London
Greater London
N12 8NP
02084467111
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 75% | £0 | £0 |
| Lettings | 67% | 75% | £1,000 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 2 | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
- N20
- N14
- EN5
- EN4
- N11
- N12
- N3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
May 13,2018
May 13,2018
0
people found
this helpful
this helpful
Cannot speak highly enough of the service I received from both Ruth and Ronnie. I have let my flat with them and they were very efficient and on the ball and then when I sold agin they were great. Would highly recommend....
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Aug 03,2017
Aug 03,2017
0
people found
this helpful
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Very happy with the agent and the agency. Friendly and Very helpful, dealing quick when there was a problem with the property. Highly recommended....
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Jul 21,2017
Jul 21,2017
2
people found
this helpful
this helpful
Ronnie is dodgy as all hell. Slow to act, poor communicators, patronising, and known to lie. Please avoid these property agents - they cannot be trusted....
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Apr 14,2016
Apr 14,2016
0
people found
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Ronnie is always friendly and approachable. He responds quickly to calls and emails. Our quarterly inspections were always hassle free too....
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Comment on agent fees
The one off fee was very reasonable.
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Aug 10,2015
Aug 10,2015
1
people found
this helpful
this helpful
I worked with Ruth on the rental of my property on/off since 2005. Ruth has an excellent knowledge of the property market particularly within the Greater London area. Armed with this knowledge, Ruth negotiated the best possible rentalt rate on my part within a very ...
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Jun 13,2015
Jun 13,2015
2
people found
this helpful
this helpful
These Agents have not provided good service, with lack of information, not providing paperwork, mistakes, payment delays, statements and communications were delasyed, not sent or replied to as delays of sending statements of over several months entailed to find out rents were stopped months later. ...
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What agent could do to change your mind?
They could have done nothing to rectify the negligence and lack of service that was not provided, as they are unprofessional do not use the guidelines or ARLA or any other associations and so it makes you think first before you use such agents.Attached Filesnbsp;
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Mar 23,2014
Mar 23,2014
3
people found
this helpful
this helpful
We viewed the property on a Saturday (Open day) and really liked it. Told Ronnie that we were very interested and he should inform us of any other possible interest. We (family) spent about 20 minutes walking around the neighborhood. We came back to Ronnie to ...
read full review
read full review
What agent could do to change your mind?
Would have given us a chance to place an offer.Attached Filesnbsp;
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Yes
Aug 25,2011
Aug 25,2011
2
people found
this helpful
this helpful
I would not go to this mickey mouse estate agent. Their website promises quality service and that is not what i got.
They are very slow in providing tenants in rented accomodation. Also theie valuations are very prudent. They do not respond to letters or ...
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What agent could do to change your mind?
THEY DO LIVE UP TO THEIR PROMISES. THEY DO NOT COMMUNICATE OR RESPOND TO CORRESSPONDANCE. I THOUGHT THEY WERE NICE PEOPLE BUT THEY ARE COWBOY ESTATE AGENTS. SEE REVIEW.Attached Filesnbsp;
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Oct 19, 2012
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(1)
Mr Shah - I totally agree with your comments on this joke of an estate agent! I was a tenant of theirs and they provided the worst customer service I have ever encountered! No friendly service provided whatsoever - I felt like more of a burden for calling them with any problems I was having with my rented accomodation. Any jobs that needed fixing were obviously done at the cheapest rate possible with all sorts of jobsworths coming to sort problems out - DO NOT USE THIS ESTATE AGENT YOU WILL REGR ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 5:07 PM 01/09/2017 by Ruth Goodall
