About seven years ago we let out our old home through Castle Estates and the company caused us nothing but stress and anxiety. Despite the fact that we had lived in the property for five years and kept it in first-class condition, the agent told us that we had a rat infestation and that he had eliminated the problem. He charged us over £100 for what was, in effect, a £4 tray of rat poison. When my wife challenged him about the number of rats he had exterminated, Stephen said that it was "between two and three". My wife then asked if he had exterminated two and a half rats.
The tenants he chose to live in our house were awful. Their combined incomes were very low which gave them issues with meeting the monthly payments and, after the six months term was up, they left broken furniture in the house and the whole property needed profession deep cleaning.
Avoid this agent at all cost.