0% lettings valuation accuracy
0% lettings fee satisfaction
Jun 04,2013
Jun 04,2013
2
people found
this helpful
this helpful
About seven years ago we let out our old home through Castle Estates and the company caused us nothing but stress and anxiety. Despite the fact that we had lived in the property for five years and kept it in first-class condition, the agent told us that we had a rat infestation and that he had eliminated the problem. He charged us over £100 for what was, in effect, a £4 tray of rat poison. When my wife challenged him about the number of rats he had exterminated, Stephen said that it was "between two and three". My wife then asked if he had exterminated two and a half rats.
The tenants he chose to live in our house were awful. Their combined incomes were very low which gave them issues with meeting the monthly payments and, after the six months term was up, they left broken furniture in the house and the whole property needed profession deep cleaning.
Avoid this agent at all cost.
The tenants he chose to live in our house were awful. Their combined incomes were very low which gave them issues with meeting the monthly payments and, after the six months term was up, they left broken furniture in the house and the whole property needed profession deep cleaning.
Avoid this agent at all cost.
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Latest Reviews
4th Jun 2013
reviewed by 'Will'
23rd May 2013
reviewed by 'Smith'
25th Apr 2013
reviewed by 'Andy'
2nd Apr 2013
reviewed by 'jane'
24th Mar 2013
reviewed by 'sally'
Opening Hours
Address
Castle Estates
97A Sprowston Road
Norwich
Norfolk
NR3 4QJ
01603 485222, 07876 550755
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 4 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 04,2013
Jun 04,2013
2
people found
this helpful
this helpful
About seven years ago we let out our old home through Castle Estates and the company caused us nothing but stress and anxiety. Despite the fact that we had lived in the property for five years and kept it in first-class condition, the agent told ...
read full review
read full review
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May 23,2013
May 23,2013
4
people found
this helpful
this helpful
Avoid at all costs. We are tenants and have even trying to retrieve our deposit for the last 2 months with no luck. Phone is never answered and mobile goes to voicemail. Emails unanswered....
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What agent could do to change your mind?
Given my money back!!Attached Filesnbsp;
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Apr 25,2013
Apr 25,2013
5
people found
this helpful
this helpful
BEWARE! If it was possible to give no stars I would: It seems that this agency has been collecting rents and not forwarding them to landlords for some time. I am now owed 2 months rent and planned inspections have not been carried out. Repeated promises ...
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May 29, 2013
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(2)
I'm a tenant and never received my deposit back. I spoke to someone at head office in Essex last week and they have reason to believe that he's left the country! ...
Apr 02,2013
Apr 02,2013
6
people found
this helpful
this helpful
since sept 2012 i've had problems will castle paying the me my rent. the tenant had paid. so what was the problem. i didnt even get a single call or letter form castle estates to explain. i went to the office every day but it was ...
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What agent could do to change your mind?
paid meAttached Filesnbsp;
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Mar 24,2013
Mar 24,2013
6
people found
this helpful
this helpful
this agent has not been paying my rent money to me, he has also not been looking after my property, he has installed tenants that smoke when i specifically asked for non - smokers & has not turned up for property inspections & has not repaired things ...
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What agent could do to change your mind?
responded to my constant emails & phone callsAttached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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