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Norwich, NR3

1/5, 5 Reviews
0% Recommended

0% letting valuation accuracy

0% letting fee satisfaction

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"About seven years ago we let..."

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1 Star Review

By : 'Will'
Services : Letting(As a Owner)
Would you recommend ? : No
Postcode : NR3

Jun 4, 2013
People found this helpful2

About seven years ago we let out our old home through Castle Estates and the company caused us nothing but stress and anxiety. Despite the fact that we had lived in the property for five years and kept it in first-class condition, the agent told us that we had a rat infestation and that he had eliminated the problem. He charged us over £100 for what was, in effect, a £4 tray of rat poison. When my wife challenged him about the number of rats he had exterminated, Stephen said that it was "between two and three". My wife then asked if he had exterminated two and a half rats. The tenants he chose to live in our house were awful. Their combined incomes were very low which gave them issues with meeting the monthly payments and, after the six months term was up, they left broken furniture in the house and the whole property needed profession deep cleaning. Avoid this agent at all cost.

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Address

Castle Estates
97A Sprowston RoadNorwich, Norfolk
NR3 4QJ
01603 485222, 07876 550755

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Castle Estates Branches (View All 21)
About seven years ago we let ...

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1 Star Review

By : 'Will'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : NR3

Jun 4, 2013
People found this helpful2

About seven years ago we let out our old home through Castle Estates and the company caused us nothing but stress and anxiety. Despite the fact that we had lived in the property for five years and kept it in first-class condition, the agent told us that we had a rat infestation and that he had... Read Full Review

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[[EDIT ORIGINAL ...

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1 Star Review

By : 'Smith'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NR1

May 23, 2013
People found this helpful4

[[EDIT ORIGINAL START]] Avoid at all costs. We are tenants and have even trying to retrieve our deposit for the last 2 months with no luck. Phone is never answered and mobile goes to voicenail. Emails unanswered. We have now received info from the head office that he may have done a runner out of... Read Full Review


What agent could do to change your mind?

Given my money back!!

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BEWARE! If it was possible to ...

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1 Star Review

By : 'Andy'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : NR14

Apr 24, 2013
People found this helpful5

BEWARE! If it was possible to give no stars I would: It seems that this agency has been collecting rents and not forwarding them to landlords for some time. I am now owed 2 months rent and planned inspections have not been carried out. Repeated promises to improve services have never... Read Full Review

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By : M

Apr 29, 2013

We are in exactly the same position as yourself with this agency. If you would like to or be willing to discuss please give me a call....


since sept 2012 i've had ...

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1 Star Review

By : 'jane'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : NR7

Apr 1, 2013
People found this helpful6

since sept 2012 i've had problems will castle paying the me my rent. the tenant had paid. so what was the problem. i didnt even get a single call or letter form castle estates to explain. i went to the office every day but it was closed. im still waiting for an explaination to where my money is. ... Read Full Review


What agent could do to change your mind?

paid me

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this agent has not been ...

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1 Star Review

By : 'sally'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : NR3

Mar 24, 2013
People found this helpful6

this agent has not been paying my rent money to me, he has also not been looking after my property, he has installed tenants that smoke when i specifically asked for non - smokers & has not turned up for property inspections & has not repaired things when asked by the tenants, even though i ... Read Full Review


What agent could do to change your mind?

responded to my constant emails & phone calls

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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