Castle Estates

Avoid this estate agents at all costs if you want your deposit back. I am absolutely disgusted with how I was badly treated by this estate agents. The house I rented for only 6 months was in poor condition when I moved into the property. Unfortunately I did not take photos on the day when I moved ... Read Full Review

Appalling customer service. Total disregard for the tenant. Staff need training regarding GDPR. Derogatory and inflammatory unjustified and non evidenced accusations made. Not a reliable trustworthy company. Avoid at all ... Read Full Review

I have used them to let my flat recently and I could not have hoped for a better and smoother ... Read Full Review

I was in a student house for a year and they took months to fix anything and when they had people round, they would always do a half job. Signed the contract only a day before move in, they then made me do it twice because they took too long and the request expired. Was so last minute that I had no ... Read Full Review

I leased a property through Castle Estates from the period of 2020 until 2022. Starting my tenency during the start of the outbreak of covid Lynn and Rob were so helpful and professional and have been absolutely amazing throughout my entire tenency. All communication is clear and consise and often ... Read Full Review

Terrible experience for the whole of tenancy. They allowed the previous tenants to join Northumbria energy which has a 1.5 rating on trustpilot and said it was my responsibility to sort out the bills (ended up having to pay a high rate with a company with zero customer service). They then hiked up ... Read Full Review

Excellent Company. We've used them to rent out our house since 2018. Very professional, great team. I high recommend ... Read Full Review

Had some problems in a house I am currently letting through Castle estates.... when I spoke with Rob & Lynn they quickly got my problems resolved although some of the jobs were big problems they still managed to accommodate me and sort the house out can't fault them in ... Read Full Review

Excellent up until you sign. It's all down hill from there. These are the agents that give landlords a bad name. They have an amazing view of themselves as agents, but the reality is the work is just... trash. They contiuously failed to deliver of requested repair and maintentance, the ... Read Full Review

Thoughtful, kind and extremely professional when helping me sort an issue with my sons accommodation in Nottingham, Mike, Emma and all the team were first class.I could not recommend them more ... Read Full Review

I would highly recommend Castle Estates. Lynn, Rob and the office team are always friendly, helpful and supportive. Emails and telephone calls are answered promptly and thoroughly addressing any concerns or ... Read Full Review

The room was advertised as 'studio flat' just because there's a shower and a toilet and a mini fridge. The house looks tired and it's not looked after, every room is converted into a studio (collectively around 7 rooms), communal kitchen on ground floor with two washing machines ... Read Full Review

Rude, argumentative and castle estates aka Ashbury residential have the most confrontational staff, their thuggish attitude is designed to put you off asking for work to be done. They lied about certifications for a job. Was spoken to like an animal, on more than one occasion. Company caught false ... Read Full Review

Not great. Rude and patronizing staff. Entered our property illegally two months prior to leaving to show a tenant round, very distressing and embarrassing situation to be in. Manager apologised next day but no one seemed to care. Got charged £150 for cleaning bill when we moved - all ... Read Full Review

All the staff at Castle Estates were friendly, professional and efficient. I highly recommend them and will decimate be using them ... Read Full Review

Castle estate is the most dishonest estate agent we have ever encountered. Our case was reviewed by the regulatory body who ruled in our favour as the high degree of Castle Estate,s dishonesty was very evident. Avoid them to so as to prevent emotional ... Read Full Review

Lovely people to deal with....quick, efficient and friendly. We have used Castle Estates in Battle for many years and have always found their service to be excellent. Highly ... Read Full Review

Really impressed with Castle Estates. Renting through them in Battle has been a really smooth process. Thanks for all your ... Read Full Review

Having never used an agent for letting i went into Castle Estates. Found them very knowledgable and helpful. I started the process then returned home overseas. They called me and followed up all paperwork in order and found a suitable tenant. I foun the inventory very in depth with photos and have ... Read Full Review

Castle Estates Bramhall are one of the worst letting agents I have ever used. They send you letters to say they are inspecting your property, only not to turn up. Plus be careful when leaving, they will try and rip you off for every penny. Awful ... Read Full Review