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Unity Lets
2.2/5, 77 Reviews
31% Recommended
33% letting valuation accuracy
43% letting fee satisfaction
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"The house has everything you..."
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3 Star Review
Matthew
By : 'plymouth'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : PL4
27 Apr 2013
People found this helpful9
The house has everything you expect e.g. microwave, sofas, desk, shelves and a built in wardrobe and it was completely redecorated and refurbished during the summer before we were to move in. Mr Conyers promised myself and my parents that the house would be completed within the 2 weeks before I moved in on the 15th September 2012. On arrival there was no carpet, only one bathroom working, the locks hadn't been put on the bedroom doors and the decorators were still painting. There was dust everywhere and any scrap wood and builders tools hadn't been removed from the property. These tools weren't fully removed until a month later. The only fridge between 6 tenants also was dirty inside even though a 'cleaner' had been present when we had arrived. My mother and my twelve year old brother cleaned out the fridge together. The cleaner was only using special dust wipes in the rooms but this made little difference when the decorators were still working and not all the dust had settled. Safe to say that myself and my parents were not impressed. The price is reasonable although I think it could be reduced in comparison to similar houses that have a cheaper rent. The main downfall in my eyes is the poor communication between office staff and Mr Conyers and those two parties to the tenants. As a tenant you want a problem solved as quickly and efficiently as possible and you hope that the landlord and the staff have the same interests. However on several occasions I have ended up chasing up information from the office staff. There is one particularly efficient lady called Claire but I cannot recommend listing any problems to the other members of staff. Mr Conyers isn't always easy to get hold of and neither was the Dan, the member of staff who was supposed to be on call for problems during the day time. The work men that the company use/used were very helpful and friendly during their visits to sort out our problems in the house but even they commented on the poor communication of the staff, particularly when relaying information from the tenants to the workers. Another point to mention is that Mr Conyers did not give us any written or verbal notice before coming to see the house on one occasion. Approximately 10 minutes after Mr Conyers had arrived and looked around the whole house, a group of prospective male students came to see the house, of which we were also not informed about. Most of the communication that has occurred this year was directed between myself and one other tenant in this house. Therefore we were possibly expected to relay any information passed onto us to the other four tenants. I feel that it is in the company's interests to make sure that all the tenants are provided with the same information and the same time. Particularly as the six tenants in this house are all individuals who happen to live together and lead completely separate lives. Any problems with the house were not resolved in an adequate time. For example the landlord had offered us a second free standing fridge freezer at the beginning of the let (September) of which at least two of us had said yes to. A waist height freezer and a separate waist height fridge had been organised to be placed in our lounge, however these two utilities were not meant for us and were taken away after a week. A free standing fridge freezer was then delivered but after leaving the fridge on for over 48 hours and the temperature not decreasing resulted in separated yoghurts and milk. The last fridge they delivered has been working for over a month know, however the whole process of chasing up for a replacement took two weeks and thats not including the 6 months it took for us to get a second fridge in the first place. The toaster also took more than a couple of months to be replaced even though a couple of staff had been alerted on separate occasions that the Tesco value toaster had broken. The house has been a nice place to live in besides several problems such as the monthly cleaners not fully carrying out their roles, damp in the front room, roof leakage at the back of the house and an unreliable boiler. However, the standard of furniture is good throughout the house, including the very large TV and there is lots of room for personal belongings. The location is great with only a 10 minute walk to uni, a 2 minute walk to the local shops on Mutley plain, under 15 minutes to walk to the train station and 20 minutes to the city centre. There is residential parking and the street is quiet with no traffic noise so Unity Lets did pick a good house they just need to organise themselves to cope with the large number of houses and tenants they look after. I wouldn't mind living hear next year if the communication was better but I haven't renewed my tenancy with them again for September 2013.
What agent could do to change your mind?
The staff and Mr Conyers all need to improve on communication and efficiency between themselves and with the tenants to provide the tenants with exactly what is promised in the contract and a pleasant experience so that they will use Unity Lets the next year.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 33% | 43.00% | £340 | £2,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 1 | 2 | 22 | 49 | 0 | 0 | 0 | 0 | 0 | 3 |
Address
Unity Lets
96 North Hill, Plymouth, Devon
PL4 8EX
01752 223354
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Latest Properties
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Avoid ...
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1 Star Review
By : 'Gray'
Branch : Plymouth, 96 North Hill
Services : 2
Would you recommend ? : No
Postcode : PL4
31 May 2025
People found this helpful
Absolutely horrendous experience. Never ending maintenance issues and no response to resolve the ... Read Full Review
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Avoid Unity Lets at all ...
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1 Star Review
By : 'Ply'
Branch : Plymouth, 96 North Hill
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : PL4
18 Feb 2025
People found this helpful0
Avoid Unity Lets at all costs. They are poorly managed, provide misleading and poorly written tenancy agreements, miscalculate utility over use charges and their communication is delayed and misleading. Unfair 'fair' utility allowances mean tenants are likely to get additional fees at end of ... Read Full Review
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By : amy
15 Sept 2025hello I'm also having problems with them overcharging, would I be able to discuss with you how you went about...
Truly the worst letting ...
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1 Star Review
By : 'Josh'
Branch : Plymouth, 96 North Hill
Services : Letting (As a Tenant)
Rent PCM : £140
Would you recommend ? : No
Postcode : PL4
12 Feb 2025
People found this helpful0
Truly the worst letting agency out there, they do not respond to any issues with the property. Also they will try and charge you extra money imaginary bills they have made ... Read Full Review
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By : Amy
15 Sept 2025hello, I'm also having problems with unity , would u be able to get in touch with me for some advice...
I wish 0 stars were ...
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1 Star Review
By : 'Amy'
Branch : Plymouth, 96 North Hill
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : PL4
7 Nov 2024
People found this helpful2
Absolutely horrendous, I wish it was possible to give 0 stars. The staff speak to you like children when you ask for the 100th time for the endless issues to be fixed. We had mould, no heating or hot water for months and a 7 month debate trying to get deposits back. Just disgusting behaviour and ... Read Full Review
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Conyers is a vile little man. ...
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1 Star Review
By : 'Ann'
Branch : Plymouth, 96 North Hill
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : PL4
3 Nov 2024
People found this helpful5
Conyers is a vile little man. Never deal with this company. No matter how much Regaine he pours over his head he will never grow a spine. ... Read Full Review
Comments (0)Was this helpful?:
Avoid! ...
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1 Star Review
By : 'Lewis'
Branch : Plymouth, 96 North Hill
Services : Letting (As a Tenant)
Rent PCM : £115
Would you recommend ? : No
Postcode : PL4
13 Mar 2024
People found this helpful2
Our house was plagued by maintenance faults. From the minute we moved in, to the minute we moved out our heating system was broken one way or another and we had mould issues, we were without hot water multiple times for days, and no matter how much we called or emailed we were ignored the majority ... Read Full Review
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Wish I could give them 1 ...
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1 Star Review
By : 'Jo'
Branch : Plymouth, 96 North Hill
Services : Letting (As a Tenant)
Rent PCM : £450
Would you recommend ? : No
Postcode : PL4
4 Mar 2024
People found this helpful0
The absolute worse student letting company, ridiculous prices, mouldy unkept houses, tried to send bills to us 7 months after we moved out - scammers. £86 each for a clean when the house was left spotless and even fridges were defrosted. Rude staff who tried to refuse a move in due to ... Read Full Review
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Horrible people, totally ...
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1 Star Review
By : 'Annoyed'
Branch : Plymouth, 96 North Hill
Services : Letting (As a Tenant)
Rent PCM : £1400
Would you recommend ? : No
Postcode : PL4
25 Feb 2024
People found this helpful0
Horrible people, totally useless. Regularly sent people round without warning, and never responded to 20+ emails. Charles in particular was ... Read Full Review
Comments (0)Was this helpful?:
awful, keep my deposit, slow ...
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1 Star Review
By : 'David'
Branch : Plymouth, 96 North Hill
Services : Letting (As a Tenant)
Rent PCM : £880
Would you recommend ? : No
Postcode : PL4
29 Jan 2024
People found this helpful1
awful, keep my deposit, slow on email, promise will call back never did charge me over usage of utilities and cleaning apparently it cost ... Read Full Review
Comments (1)Was this helpful?:
By : conyer by name conyer by nature
11 Feb 2024This company is not registered at companies house they are in fact registered under Waterfield Homes Ltd and trading as Unity Let's. I can only say to you and others to report them to the council...
0 stars Property wasn't ...
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1 Star Review
By : 'Gemma'
Branch : Plymouth, 96 North Hill
Services : Letting (As a Tenant)
Rent PCM : £12
Would you recommend ? : No
Postcode : PL1
3 Nov 2023
People found this helpful1
0 stars Property wasn't fit to move into after being sold a 'luxury' student apartment the paint finish was awful, cracks in windows, cracks in freezer drawers, poor finishing on bathroom, sticky lock and provided with the incorrect keys, a bed frame that was too small for the ... Read Full Review
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Worst tenant ...
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1 Star Review
By : 'Spencer'
Branch : Plymouth, 96 North Hill
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : PL4
27 Sept 2023
People found this helpful4
Appalling letting company. On move in, the property was not fit at all. Broken shower, no hot water for ages, carpets completely resurfaced. Internet has been shaky at best and non existent for days at worst, on several complaints they have told the group to contact the ISP ourselves. Responses are ... Read Full Review
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2 Years in 57 Alexandra ...
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1 Star Review
By : 'Alex'
Branch : Plymouth, 96 North Hill
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : PL4
7 Oct 2022
People found this helpful1
Lived in one of Unity’s addresses for 2 years. There was mould in one of the ceiling corners of the kitchen throughout a lot of my tenancy and they never did anything about such a health hazard. If you do decide to go with this housing agency for whatever reason, make sure you take photos ... Read Full Review
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We are well respected ...
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1 Star Review
By : 'Disappointed'
Branch : Plymouth, 96 North Hill
Services : Letting (As a Owner)
Rent PCM : £420
Would you recommend ? : No
Postcode : PL1
5 Oct 2022
People found this helpful3
We are well respected landlords in Plymouth who look after our properties and provide a high level of living space. Natalie and her team were in situ when we took ownership of the building. From start to finish of our time working with Unity Lets the service we have received has been appalling. ... Read Full Review
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Poor Living conditions and ...
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1 Star Review
By : 'Angry'
Branch : Plymouth, 96 North Hill
Services : Letting (As a Tenant)
Rent PCM : £360
Would you recommend ? : No
Postcode : PL4
24 May 2022
People found this helpful0
Not ideal for students who want to enjoy university life, although it is quite cheap definitely not worth the hassle. The house was infested with mice from moving in and this was not dealt with until 4 months later after it was reported to the council by the tenants but continued to be an ongoing ... Read Full Review
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Terrible ...
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1 Star Review
By : 'Bimble1'
Branch : Plymouth, 96 North Hill
Services : Letting (As a Tenant)
Rent PCM : £875
Would you recommend ? : No
Postcode : PL4
5 Apr 2022
People found this helpful1
My experience with this agency has been terrible. I have had several incidents that I have been extremely unhappy with during my time with them. I have experienced unsolicited entries into my flat, I was refused provision of contents that were clearly stated in the rental agreement until I ... Read Full Review
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No stars literally do not go ...
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1 Star Review
By : 'Elizabeth'
Branch : Plymouth, 96 North Hill
Services : Letting (As a Tenant)
Rent PCM : £360
Would you recommend ? : No
Postcode : PL4
7 Sept 2021
People found this helpful0
No stars literally do not go with this housing company for student housing! Had so many problems (only ever fixing minor one, even then it took several emails!). But our main problem was rats which they failed to get rid of properly and they really didn’t seem to care that there mice in ... Read Full Review
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one of the worst letting ...
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1 Star Review
By : 'Leah'
Branch : Plymouth, 96 North Hill
Services : Letting (As a Tenant)
Rent PCM : £450
Would you recommend ? : No
Postcode : PL4
7 Jun 2021
People found this helpful3
one of the worst letting agency’s ive ever come across in my life. Issues from the get go with unity let’s! firstly they wanted me to pay £110 for a room, no rn suite, no parking and not even a garden! there was a nice issue in our house for over a month and when the ... Read Full Review
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This company ruined my second ...
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1 Star Review
By : 'M'
Branch : Plymouth, 96 North Hill
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : PL4
7 Sept 2020
People found this helpful1
This company ruined my second year of uni form the start. I had a leak in my ceiling which fell right above my desk onto my laptop and all my uni work, I reported this issue as soon as a saw it and it took over month for them to do anything about which meant I had to live with the dripping sound ... Read Full Review
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Appalling company, DO NOT use ...
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1 Star Review
By : 'Isabel'
Branch : Plymouth, 96 North Hill
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : PL4
21 Aug 2020
People found this helpful0
Appalling company, DO NOT use them as your estate agents. Rude and incompetent staff who do not care for the safety of their tenants. Would not recommend them to ... Read Full Review
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DONT GO WOTH UNITY ...
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1 Star Review
By : 'Louise'
Branch : Plymouth, 96 North Hill
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : PL4
31 Jul 2020
People found this helpful3
Id advise anyone looking for a student house in Plymouth not to go with unity lets for many reasons. They are really unprofessional when it comes to problems with their Lettings as if you call with a problem they hang up the phone on you. If there is a fault with the house they blame the tenents ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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