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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
3.8/5, 5 Reviews
60% Recommended
0% letting valuation accuracy
50% letting fee satisfaction
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By : 'Costantino'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : NW4
I am writing to express my extreme disappointment with the recent experience I had with this agency. As a long-standing client for 4 years, I expected better treatment and professionalism from them. Unfortunately, the way my situation was handled has left me feeling frustrated and dissatisfied. Despite our previous positive interactions, the handling of our recent flat changes was subpar. We encountered delays in flat availability, lack of cleanliness upon moving in, and unreasonable deductions from our deposit upon moving out. Despite always being punctual with payments and accommodating during unforeseen circumstances such as the COVID-19 period, we were met with unfair treatment. The cleanliness issue upon moving into the second flat, the deduction for a broken refrigerator door, and the additional charges for its replacement and delivery were unjust and unacceptable. I had cleaned the property thoroughly before leaving, and the wear and tear on the refrigerator was not intentional damage. I feel as though I have been taken advantage of and treated unfairly by this agency. As a loyal client, I expected better communication, transparency, and respect for my rights as a tenant. Moving forward, I urge you to reconsider your practices and ensure that other clients do not face similar experiences. I hope that this feedback will prompt a review of your procedures and lead to improvements in how you handle client relationships and property management. I trust that you will take this matter seriously and address it promptly. Costantino
By : Cubes Residential
30 Jul 2024Dear Costantino, We are very disappointed in your feedback after so many years of working well together and having a good landlord and tenant relationship. It was clear to us that the property was not professionally cleaned for why we had to partially charge you for a professional cleaner to come in. You also admitted to damaging the ice box of the fridge, which we had to replace with a new fridge along with getting it delivered, fitted and the disposal of the damaged one. You agreed to split the cost (50% Each) for both the property's cleaning and the fridge replacement which we have proof in text. We never asked you to cover anything towards the decorating of the ceilings and walls in the living room due to burning candles which we have pictured during your tenancy. Best of luck in your new property.
No procedure set.
Last updated at 8/24/2017, 3:59:23 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 50.00% | £600 | £600 |
Cubes Residential
167 Brent Street, London, Greater London
NW4 4DH
02082015454
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Costantino'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW4
I am writing to express my extreme disappointment with the recent experience I had with this agency. As a long-standing client for 4 years, I expected better treatment and professionalism from them. Unfortunately, the way my situation was handled has left me feeling frustrated and... Read Full Review
By : Cubes Residential
30 Jul 2024Dear Costantino, We are very disappointed in your feedback after so many years of working well together and having a good landlord and tenant relationship. It was clear to us that the property...
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John
By : 'Edward'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : LU3
cubes have been great agents , since l moved in to a property in Luton in 2014, l have never had any issue, John Fernandez has always been great whenever l have had issues with my boiler he will sort it out... Read Full Review
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Leon
By : 'Mariana'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW4
The service provided was professional at the beginning and they have helped me through every step required. The only problem was at the end with getting my deposit back. the problem was that the contract was done directly with the landlord. The agency wasn't responsible for anything that was... Read Full Review
The service provided was professional at the beginning and they have helped me through every step required. The only problem was at the end with getting my deposit back. the problem was that the contract was done directly with the landlord. The agency wasn't responsible for anything that was happening (not returning my deposit) but they never mentioned that, although i have been dealing with them throughout all my letting, I was not 'doing business' with them but with the landlord. After 3 months of me leaving, i finally got my money back with some help from the agency, even though they didn't 'care' much at the beginning. I advice any future tenant to try to clear out whit whom they are indeed signing the contract and to request the confirmation of the deposit protection scheme. This way, you'll have less trouble getting the money back at the end of tenancy
By : Leon Cawley
30 Aug 2019Hi Mariana, I completely understand your frustration with the situation but this statement is untrue. I have personally taken you to the landlord's office and discussed the deposit with the...
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Leon
By : 'Ivanka'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW4
I would like to sincerely thank Leon for his amazing, accommodating and friendly approach. He helped us,with my husband, to find an amazing place that we now call Home. He was understanding of our needs and was always there when we needed him, even outside office hours. He was able to answer our... Read Full Review
Fees are reasonable, apart from the renewal fee, which we are not convinced is needed. However, that was negotiated to acceptable for both parts price.
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John
By : 'Santa'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : NW4
John and his team were absolutely amazing! As a first time seller and with the current market situation I was quite anxious but they made it all very easy. They were knowledgeable, trustworthy and very accommodating with all my special requests. I'm so grateful for all the extra effort they put... Read Full Review
Very Competetive
