Robinson Marsh

Robinson Marsh initially proposed £748 of deposit deductions two months after we moved out after loads of chasing. We had to go through deposits protection scheme ‘MyDeposits’ who had 2 star reviews for always siding with agencies. Even with the biased protection scheme they lowered the deductions to £295 (saving us £453). Despite not reviewing 90% of our evidence properly. They solely used the check-out inventory as evidence despite our entire argument being we submitted extra photos of stained carpets & other damages at check in which never got included. The agency deliberately used a different check-out company to the one who did the check-in and so when they did their check-out report they had none of our additional photos & check-in evidence.) Other problems included: - Agency illegally trying to kick us out with one month notice despite the contract saying two months had to be given. They eventually backtracked on this. - Agency not fixing any of the problems we asked them to fix in at check-in including blocked drains which they then went on to try and charge us for at check-out despite us putting up with one working sink all year. - 0 communication once moving out. Ignoring hundreds of calls and emails asking about our deposit. - Illegally the agency never actually put our deposit in the protection scheme and had to transfer them the money only post us moving out with lots of chasing.

Attached Files