The UK's Largest Customer Review Website for the Property Industry
Southville, Bristol BS3
4.8/5, 582 Reviews
87% Recommended
95% letting valuation accuracy
81% letting fee satisfaction
No Description Found
"Truly awful experience with..."
Share On : 
1 Star Review
By : 'Laura'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : BS3
28 Jun 2021
People found this helpful2
Truly awful experience with Bristol Residential Letting agents, particulatly with Greg Mander as our property manager. Ever polite but always completely useless. We raised issues on so many occasions that were ignored to the point that there was still outstanding issues unaddressed at the point of our departure from the property. They claim absolutely no responsibility for damage caused due to inaction on their side. Ignored by email or evading questions or actions. Ludicrous charge made apon exiting the property based on some pinpointed areas of dust. I will warn off any of my friends considering a rental or managing their property by this company.
Was this helpful?:
By : James Boyack
7 Jul 2021Hi Laura, We have had some additional correspondence with you in relation to your dissatisfaction over the service you received during your tenancy at a property we manage. I would like to apologise again that as a company we did not reach the level of communication which we feel we usually offer to both our tenants and landlords. That being said, we did take what I feel was appropriate action in trying to assist you to manage the condensation problems you had in the property and in reporting water ingress to the building management company to address. Unfortunately, sometimes building repairs for flats are out of our control. The flat was professionally cleaned prior to your tenancy and at checkout some areas were found to have been missed including not insignificant residue to the oven and cooker hood. As a result we proposed to deduct the amount of £45 from your deposit to cover the cost of having a cleaner attend the property. This being the cost charged by the 3rd party cleaning company to return the cleanliness to the state it was in when you moved into the property. I do feel that the deduction proposed was reasonable and am confident that had the matter have reached a point of adjudication by the Tenancy Deposit Scheme (TDS) we would have been awarded the full amount. Following further discussion with you, prior to your leaving this review, it was agreed the landlord would seek only 50% of that amount as a gesture of goodwill. The remaining 50% would be paid by the landlord. Ultimately, I am sorry that your experience with us was not a positive one and we wish you all the best in your new home. Kind regards, James Boyack Senior Property Manager & Projects Manager
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Gabriel Knott-Fayle
Jamie Clark
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 95% | 81.00% | £550 | £2,500 |
Areas covered
- Bedminster
- Brislington
- BS1
- BS10
- BS11
- BS12
- BS13
- BS14
- BS15
- BS16
- BS17
- BS18
- BS19
- BS2
- BS3
- BS32
- BS34
- BS4
- BS40
- BS41
- BS5
- BS6
- BS7
- BS8
- BS9
- City Centre
- Harbourside
- Kingswood
- Knowle
- Long Ashton
- Redfield
- Southville
- St George
- St Philips
- Totterdown
Address
The Bristol Residential Letting Co
,222 North Street, Bristol, Bristol
BS3 1JD
01173708818
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- OnTheMarket
- ?Rightmove
- ?Zoopla
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
The Bristol Residential Letting Co Branches (View All 3)
I have always had positive ...
Share On :
5 Star Review
By : 'Brooke'
Services :
Would you recommend ? : Yes
19 Dec 2025People found this helpful
I have always had positive experiences with Bristol Res Lets in all interactions I’ve had with them (being a tenant, viewing properties, arranging viewings, etc.). My most recent viewing was done by Holly, who was really friendly and clear with how to proceed with the property, and also... Read Full Review
Comments (0)Was this helpful?:
We recently started our ...
Share On :
5 Star Review
By : 'rosie'
Services :
Would you recommend ? : Yes
17 Dec 2025People found this helpful
We recently started our relocating journey and The Bristol Residential Letting Co (Southville) have been outstanding, Holly has been so professional and helpful at every stage. I could not recommend them enough, if you’re looking for a new property then Bristol Residential Lettings are the company... Read Full Review
Comments (0)Was this helpful?:
A big Thank you to Holly at ...
Share On :
5 Star Review
By : 'Ros'
Services :
Would you recommend ? : Yes
11 Dec 2025People found this helpful
A big Thank you to Holly at the Bedminster office who made the process of meeting up and arranging both the viewing and follow up seamless. Holly is professional, friendly and exactly who you would want showing you a new abode. We have been fortunate with Holly's help to secure a new home before... Read Full Review
Comments (0)Was this helpful?:
Holly was very friendly, ...
Share On :
5 Star Review
By : 'Gabriel'
Services :
Would you recommend ? : Yes
10 Dec 2025People found this helpful
Holly was very friendly, helpful and... Read Full Review
Comments (0)Was this helpful?:
Highly recommend working with ...
Share On :
5 Star Review
By : 'charlie'
Services :
Would you recommend ? : Yes
3 Dec 2025People found this helpful0
Highly recommend working with Holly Vernon, she has been the most friendly and helpful letting agent and is highly communicative with any/ all our... Read Full Review
Comments (0)Was this helpful?:
Tom was a great agent showing ...
Share On :
5 Star Review
By : 'Jamie'
Services :
Would you recommend ? : Yes
27 Nov 2025People found this helpful
Tom was a great agent showing us around and giving details about the... Read Full Review
Comments (0)Was this helpful?:
Great communication from the ...
Share On :
5 Star Review
By : 'Anna'
Services :
Would you recommend ? : Yes
20 Nov 2025People found this helpful
Great communication from the team. They managed to let the property in a matter of days, after another agency had struggled to let it over 2 months. Very pleased we moved agents to Bristol Residential Lettings Co and highly recommend the... Read Full Review
Comments (0)Was this helpful?:
Tom and team were brilliant, ...
Share On :
5 Star Review
By : 'Juliana'
Services :
Would you recommend ? : Yes
19 Nov 2025People found this helpful
Tom and team were brilliant, they managed to take my call, book in multiple viewings and promptly sent across contracts, all on the same day. Friendly, efficient and... Read Full Review
Comments (0)Was this helpful?:
I had a fantastic experience ...
Share On :
5 Star Review
By : 'Arven'
Services :
Would you recommend ? : Yes
17 Nov 2025People found this helpful
I had a fantastic experience working with Holly in finding my new flat. She was friendly, efficient, and always quick to respond to any questions I had throughout the process. Her knowledge of the local area and the rental market really helped me feel confident in my decision. Grateful for your... Read Full Review
Comments (0)Was this helpful?:
The service here is ...
Share On :
5 Star Review
By : 'Bella'
Services :
Would you recommend ? : Yes
11 Nov 2025People found this helpful
The service here is impeccable! Really professional, thoughtful and down to earth service we have had so far. Thank you very... Read Full Review
Comments (0)Was this helpful?:
Thanks to Tom who was very ...
Share On :
5 Star Review
By : 'Amy'
Services :
Would you recommend ? : Yes
29 Oct 2025People found this helpful
Thanks to Tom who was very friendly and provided us a fast response with clear feedback after our viewing... Read Full Review
Comments (0)Was this helpful?:
Tom was very friendly and ...
Share On :
5 Star Review
By : 'Shannon'
Services :
Would you recommend ? : Yes
29 Oct 2025People found this helpful
Tom was very friendly and patient and sorted out my viewing and tenancy agreement very... Read Full Review
Comments (0)Was this helpful?:
We rented our property ...
Share On :
5 Star Review
By : 'Soumeya'
Services :
Would you recommend ? : Yes
28 Oct 2025People found this helpful
We rented our property through Holly Vernon, she was really great at helping show us around the house and renting our next home. A really good experience - she deserves a... Read Full Review
Comments (0)Was this helpful?:
Great experience , very ...
Share On :
5 Star Review
By : 'anu'
Services :
Would you recommend ? : Yes
14 Oct 2025People found this helpful
Great experience , very helpful agents, quick response to emails or... Read Full Review
Comments (0)Was this helpful?:
Holly was great! She made ...
Share On :
5 Star Review
By : 'Enzo'
Services :
Would you recommend ? : Yes
14 Oct 2025People found this helpful
Holly was great! She made finding a renting a flat quick and... Read Full Review
Comments (0)Was this helpful?:
Holly was a great help in ...
Share On :
5 Star Review
By : 'Sophie'
Services :
Would you recommend ? : Yes
14 Oct 2025People found this helpful
Holly was a great help in finding me a new place to live! Super responsive to questions and everything went... Read Full Review
Comments (0)Was this helpful?:
Been very helpful to ...
Share On :
5 Star Review
By : 'Dara'
Services :
Would you recommend ? : Yes
9 Oct 2025People found this helpful
Been very helpful to... Read Full Review
Comments (0)Was this helpful?:
Communication was quick and ...
Share On :
5 Star Review
By : 'Simon'
Services :
Would you recommend ? : Yes
7 Oct 2025People found this helpful
Communication was quick and clear, very professional... Read Full Review
Comments (0)Was this helpful?:
We have been really happy ...
Share On :
5 Star Review
By : 'Declan'
Services :
Would you recommend ? : Yes
1 Oct 2025People found this helpful
We have been really happy with the service, dealing with Holly she has been great showing us round the property we liked and got an offer / application to the landlord the same day. Organised, quick and great service I would recommend to anyone looking for a rental... Read Full Review
Comments (0)Was this helpful?:
Great experience.Quick to ...
Share On :
5 Star Review
By : 'Nyasha'
Services :
Would you recommend ? : Yes
1 Oct 2025People found this helpful
Great experience.Quick to answer and very... Read Full Review
Comments (0)Was this helpful?:
1 - 20 of 582 items
No Staff Registered
NaN - NaN of items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
<p><strong><u>Clifton Office Complaints Procedure</u></strong></p><p>The Bristol Residential Letting Co is committed to providing an excellent service to our customers however we accept that unfortunately sometimes we do not always get it right. Should a situation arise where you are not satisfied we would welcome the opportunity to address this and would ask you to follow the complaints procedure below.</p><p>1. Make the problem known to a member of our team as soon as possible and allow them the opportunity to resolve it.</p><p>2. Should this not bring a resolution please write to Don McKeever, Managing Director, The Bristol Residential Letting Co, 19 Clifton Down Shopping Centre, Whiteladies Rd, Bristol BS8 2NN. The grievance will be acknowledged within 3 working days and then investigated in accordance with in-house procedures. A formal written outcome of the complaint will be sent to you within 21 days. Should we require a longer period whilst we gather the facts, we will advise you in writing and confirm our revised response date.</p><p>3. Should you remain dissatisfied please contact Ed Osborn, Director, The Bristol Residential Letting Co, 19 Clifton Down Shopping Centre, Whiteladies Road, Bristol BS8 2NN or e-mail ed@bristolreslet.com who will ensure the grievance is investigated by a Director not directly involved with the grievance.</p><p>4. For your further reassurance TBRLC is pleased to be a member of the The Property Ombudsman and they can be contacted by writing to The Property Ombudsman, Beckett House, 4 Bridge Street, Salisbury SP1 21LX. Copies of a 'Consumer Guide' and 'Code of Practice' are available free of charge from our office or from The Property Ombudsman website - www.tpos.co.uk</p>
Last updated at 10/23/2025, 8:07:13 AM by allAgents
