Within a few weeks of our property being listed the agent wanted to drop the asking price considerably. And regularly asked if we could move into rented, which just felt like they wanted their commission and didn't care about what we wanted. The weekly update frequently had no additional information even when it was the role of the agent to get it. For example the agent had access to all agents in the chain (4 in the chain in total) but the preferred completion date was not passed on to the top of the chain. When asked each week by us if everyone had agreed to the suggested date we were just told that the agent hadn't heard back. The staff are polite. We were given feedback after almost all viewings but not always anything constructive. When I next engage an agent I will instruct them to assess the requirements of potential purchasers in greater depth before showing them around. The buyer pushed for a lower price for the property at the final stages of the process which the agent seemed to make no effort to rebutt even though selling prices had actually increased substantially. We felt pushed into agreeing to work outside of the mortgage company and solicitors for the price drop. We were accused of not following through with the price drop and threatened with legal action, which was extremely uncomfortable and distressing. The fixed agent fee had seemed attractive at first but may have contributed to the lack of desire to work on behalf of those paying the fee.