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The UK's Largest Customer Review Website for the Property Industry
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3.9/5, 73 Reviews
75% Recommended
50% letting valuation accuracy
80% letting fee satisfaction
By : 'Mike'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : NW2
AVOID AKELIUS - WORST LANDLORD EVER Fordwych Road - June 2018 - ongoing If you are considering an Akelius property, STAY AWAY! Living in an Akelius property has been THE WORST experience I have had in nearly 15 years of renting properties in London. FOR OVER A YEAR NOW, I HAVE BEEN LIVING ON A LOUD, FILTHY AND UNSAFE CONSTRUCTION SITE! Save yourself the time and headache - go inform yourself and read the many bad reviews their tenants have posted online (Trustpilot, Google Reviews, Yelp). Now, search Google News for their negative media coverage. Then, ask yourself - why take the chance with Akelius? There are countless other properties with better landlords to choose from. COMPENSATION: After much complaining and having to unnecessarily follow-up my emails repeatedly as they were attempting to ignore me thinking I would eventually give up, Akelius reluctantly offered 20% rent reduction. They initially tried to scam me on this, only offering this starting many months after the works began, whereas another tenant received this since this very start, so when I mentioned this, they only then offered me backdated compensation. They eventually upgraded this to 30% with backdated compensation for the 10% difference. Between reductions, compensations, reimbursements, this totalled around £4,000 over 1.5 years. BACKGROUND AND NUMEROUS ISSUES: In July 2017, Akelius bought the large building where I have lived happily since 2014 with no issues. Therefore, in early June 2018, I was happy to sign my renewal for another year, this time under Akelius. Soon after, Akelius began a significant renovation of the entire 15-flat, multi-story building, which due to the large-scale would have required many months of advance planning by them. However, Akelius failed to inform me of this during renewal, thus intentionally omitted and withheld key significant information which would have affected my decision as a customer. This was a breach of Consumer Protection from Unfair Trading Regulations 2008. The construction work began in June 2018 and they formally informed us retrospectively WEEKS LATER by letter, only after tenants had enquired, which shows their carelessness. Since then, Akelius contractors have been loudly renovating the building six days a week from 8am, and often violate Council rules by working late after permitted hours. They have lied, initially saying the work would take a few months which has now taken OVER a year, as they fail to adhere to their own deadlines and extended over five times, which shows how poorly managed their construction has been. The construction work involved complete and thorough gutting of the building back to the shell, including hallway areas, and also extensive exterior work which involved covering the building with scaffolding, with construction materials and debris dumpsters everywhere outside. As this is non-essential work for no emergency or health or safety reasons, the noise caused by this breaches my legal right to peaceful enjoyment of the property. They make no effort to minimise disturbance since THESE WORKS ARE INTENDED TO HARASS AND FORCE TENANTS OUT IN ORDER TO RENOVATE THEIR FLATS WITHOUT HAVING TO FORMALLY EVICT THEM. The works have resulted in the building and constantly filthy with dust, dirt and debris everywhere, as well as food rubbish left behind by workers, as they barely do any cleaning. This has consequently attracted vermin which was never an issue previously with the building. Because they are doing work to the pipes and constantly turning the gas lines on and off, the radiator heating now acts temperamentally and making loud noise, therefore I am always having to top-up using an electric space heater, thus raising my energy costs, as heating is included in my rent. As further harassment, numerous times they have turned off essential services such as water and heating with no advance notice. The law requires 24 hours advance notice to tenants. Because of all this, I am constantly losing sleep and thus always tired and unwell. As I mainly work from home, the noise disturbance has significantly affected my work productivity and has literally made life miserable and stressful in my own flat due to all the ongoing noise and related issues, including the disrespectful nature of their contractors when having to approach them due to problems. In one instance, I was threatened and physically assaulted by two of their workers, yet Akelius blatantly ignored my emails twice when I reported this and subsequently followed-up. Their construction work has also caused damage to my flat and my belongs - once I came home find a pool of dirty water covering my floor and bedding which spilled through the ceiling from flat being renovated above me. Another time they busted through my bathroom ceiling, littering my bathroom with debris everywhere. Both times I had to clean this myself. Despite my numerous complaints, they took months to fully repair the ceilings, and offered NO APOLOGY. A third time they had to access my flat to do renovations inside and left cabling and wires hanging through a massive hole in the wall, assuming I would be perfectly okay with this, until I complained, and only then they came back to finish the job properly. When the works started, I disclosed my medically diagnosed asthma to the Akelius property manager, who is inexperienced and useless. They completely ignored this. The air quality in the building has been terrible with construction dust which also constantly seeps into my flat from under the door, significantly affecting my health for MONTHS and triggering my asthma. As such, I been ill more times than I usually am over the year, and constantly sneezing and coughing due to the dust in the building. After numerous complaining, Akelius only then implemented dust monitoring and prevention measures in the building - MANY MONTHS LATER! We contacted Camden Council and they discovered AKELIUS HAD FAILED TO APPLY FOR PLANNING PERMISSION for their unauthorised construction works. Camden discovered this after their unannounced site visit to the building and the council subsequently forced Akelius to make a planning application which they submitted many months retrospectively after the construction work began! As such, the way they redesigned the front driveway made the rubbish bins difficult for collectors to empty, so the Council stopped emptying them for several weeks, leading to overflowing, smelly bins during the summer which also attracted vermin to the property. We notified Camden/Environmental Health about this and they required Akelius to change the layout to make the rubbish bins more easily accessible for weekly collection. After many months of complaining to Akelius and seeing my complaints being ignored, in March 2019 I submitted a Subject Access Request under GDPR legislation asking for all data/information they hold on me. I received back internal emails of their staff LAUGHING about my complaints! They took the entire month to process my request only to provide me with incomplete records which I discovered after cross-checking this with some of my own information when I noticed many things were missing; this is despite being very clear, detailed and specific with my request so as to avoid any confusion by them. I even received emails with personal data and information of another tenant who has nothing to do with me! Therefore, in July 2019 I submitted a formal complaint to the Information Commissioner's Office (ICO) which they investigated. In October 2019, the ICO contacted Akelius with a written formal warning due to the many issues outlined in my complaint. In March 2019, I submitted a formal complaint to the Advertising Standards Authority (ASA) when I noticed Akelius began advertising the newly renovated flats, even though they only renovated 8 of 15 flats. THEY FAILED TO MENTION THE ONGOING LONG-TERM CONSTRUCTION WORK TO THE BUILDING AS REQUIRED BY LAW. The ASA upheld my complaint, and this was noted on their website on 22 May 2019. They required Akelius to disclose this information in their advertisements to prospective tenants. As this happened after new tenants moved in, Akelius retrospectively presented them with a special form disclosing the construction works and required tenants to sign and return this, essentially signing away your rights to peaceful enjoyment of the property. During my second tenancy renewal in June 2019, Akelius attempted to make me sign this form. Through legal advice I discovered this form was unlawful under the Consumer Rights Act 2015, as UNFAIR TERMS, since “agreeing” to the noise caused by these non-essential works contradicts terms on my statutory legal rights to peaceful enjoyment of the property. As you can see, this company acts very carelessly, deceivingly and irresponsibly. Due to low quality renovation, the new flats have had many issues. They will only listen to your complaints if you refer to relevant laws and terms in your tenancy. I have contacted my local MP and they are involved in the situation and have formally written to Akelius. In my overall experience, Akelius staff have been very ineffective, rude and lazy in managing their properties and working with their tenants. The customer service is the WORST I have experienced of any company - they are unprofessional, have attitude problems, will lie and mislead you and ignore your telephone calls and emails. Akelius has absolutely no care towards their tenants whatsoever - they are only interested in your money and renovating their properties to benefit themselves financially and will leave you to your own if there is ever a problem. Despite numerous complaints, they fail to address issues properly, thus you are constantly in dialogue with them or chasing, which eats up your time and makes for an unnecessarily stressful, unhealthy and miserable experience renting their over-priced and poorly-managed properties. YOU HAVE BEEN WARNED - AVOID AKELIUS - SAVE YOURSELF THE HEADACHE - RENT ELSEWHERE!
By : Kevin Hill
4 Mar 2020After reviewing your comment about Akelius I have decided to submit a PDF concerning the problems we have occurred here in Toronto and Montreal Canada. Akelius Canada Ltd has violated every rule going as you will read in the PDF. I have also included links to what has been happening at one property in Toronto since August 2015 and is still ongoing. Pass this information along. Thank you
By : Eve
16 Mar 2020I am sorry to say but the same here they bought my place to smash it down....noise dust and that horrible customer service and endless lies as if you are an idiot. Avoid.
By : Padek
3 Dec 2020I wish I had seen this before moving in to an Akelius property here in London. Now I'm suffering from terrible customer service and grossly incompetent, rude staff. Only a few days after moving in and I already know I made a big mistake.
Akelius
25 Hosier Lane, London, Greater London
EC1A 9LQ
0800 014 8579
From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
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0 | 0 | 55 | 16 | 0 | 0 | 0 | 0 | 0 | 2 |
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Letting | 50% | 80.00% | £650 | £2,250 |
Akelius Residential aim to ensure that the process of renting one of our properties is as smooth as possible. We put customer service and better living at the centre of what we do. Most complaints can be dealt with by our front line teams e.g. your Property Manager or your Lettings Negotiator. They will do their best to resolve the matter quickly, to your satisfaction. If you think your complaint has not been fully resolved then you should write to our Customer Relations department at the address below or email us using the following address: customerrelations@akelius.co.uk
Last updated at 10/12/2017, 1:52:05 AM by allAgents
By : 'Gareth'
Branch : London, 25 Hosier Lane
Services : Letting( As a Tenant )
Rent PCM : £2050
Would you recommend ? : No
Postcode : E9
Akelius suck!! Do not rent with them. Rotting floorboards, faulty electrics, unsecured entrances so parcels stolen, bikes stolen with useless bike ... Read Full Review
Michael
By : 'Patrycja'
Branch : London, 25 Hosier Lane
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : NW2
The best agency ever I've rented flat with! Friendly and helpful staff members plus easy and fast check-in! Highly ... Read Full Review
By : 'Emanuele'
Branch : London, 25 Hosier Lane
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : W10
Lack of communication, organisations and professionalism. Enquiring about a property might turn in a very bad experience. They tell you to wait 24 working hours(3 working days) to be contacted but nobody does so. If you try to follow up over the phone they keep repeating the same, not sure why ... Read Full Review
By : 'MD'
Branch : London, 25 Hosier Lane
Services : Letting( As a Tenant )
Rent PCM : £1475
Would you recommend ? : No
Postcode : E1
Absolutely shocking. Would give them zero if I could. On the face of it the properties can look nice but that's where it ends. Do not expect any customer service at all (in fact it's borderline disdain that Akelius show for tenants and they are a 'black hole' for effort if ... Read Full Review
By : 'TB'
Branch : London, 25 Hosier Lane
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : No
Postcode : E1
I would give zero stars if I could. Not only have they generally been slow and unresponsive in dealing with issues, but they've now partnered with JustPark, meaning that anybody can rent a spot in our private car park. We were already having trouble with security, and now they're ... Read Full Review
By : 'HUSNIYE'
Branch : London, 25 Hosier Lane
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EN3
Absolutely terrible after service, I have been trying to get my deposit back but they don't even bother replying your emails. When you try and call, you can never get the person you want on the phone and the person you speak to has been programmed to simply say "I cant help, you have to ... Read Full Review
By : 'Jacopo'
Branch : London, 25 Hosier Lane
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : No
Postcode : E9
Akelius is one of the worst agencies you can work with. They tried to trick us in many ways but the worst was when they left us to leave in a flat that was losing water from everywhere, including the lights on the roof. Damaging my health and furniture. We had to move at some point of the ... Read Full Review
By : 'Eva'
Branch : London, 25 Hosier Lane
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : SW5
Not really. They lie too much. In general disorganised. No hot water or cold repairs slow no heater . They ask for fictional bills to pay them. Tent to turn bought property into a living building site and hammer your hearing with excruciating noise. Service below standards. Better avoid. Dishonest ... Read Full Review
MARK
By : 'P'
Branch : London, 25 Hosier Lane
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : TW12
DO NOT RENT FROM THESE PEOPLE. I ALMOST LOST MY LIFE Since renting from Akelious I have lost sleep, lost money, lost weight, lost hair, health has been severely affected. Also be very careful of a general site manager*. All of the below was his responsibility and duty of care in which he ... Read Full Review
By : Eva.
5 Mar 2020I am sorry to say but indeed negative is toi much. This firm is based on evil to lie to you, to extort money from you, to make your life hell by building works using unskilled cheap labour from not...
By : 'Ross'
Branch : London, 25 Hosier Lane
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SW4
Arranged to view a property last night at 7pm with Joshua, only to turn up after travelling a significant distance to call the agent and find out the property had been taken. A simple phone call to let me know the viewing would no longer go ahead would have been appreciated. Would not ... Read Full Review
By : 'Mike'
Branch : London, 25 Hosier Lane
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW2
AVOID AKELIUS - WORST LANDLORD EVER Fordwych Road - June 2018 - ongoing If you are considering an Akelius property, STAY AWAY! Living in an Akelius property has been THE WORST experience I have had in nearly 15 years of renting properties in London. FOR OVER A YEAR NOW, I HAVE BEEN LIVING ON ... Read Full Review
By : Kevin Hill
4 Mar 2020After reviewing your comment about Akelius I have decided to submit a PDF concerning the problems we have occurred here in Toronto and Montreal Canada. Akelius Canada Ltd has violated every rule...
Thina
By : 'Tenant'
Branch : London, 25 Hosier Lane
Services : Letting( As a Tenant )
Rent PCM : £1245
Would you recommend ? : Yes
Postcode : DA15
I’ve been letting a flat from Akelius for over a year. They wanted to negotiate up the rent on the price that was listed before I moved in originally which I feel is poor form as if you are looking for more rent, advertise at the required price as I offered asking price. The day I moved ... Read Full Review
By : 'Luke'
Branch : London, 25 Hosier Lane
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E96
If you see âAKELIUSâ in any way associated with your prospective tenancy agreement RUN AWAY! This company is a SHAM! The roof of my room was essentially caving in and I was forced to find alternative accommodation whilst repairs were âbeing organisedâ. Fast forward 18 months later and the ... Read Full Review
By : 'natevens'
Branch : London, 25 Hosier Lane
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE14
If I could give zero stars I would. Rented from them for 1 year and had a horrible experience at every stage. Terrible estate agent Joshua asked for a positive google review before even showing me the property, then when I signed the contract told me I couldn't get the keys on the same day as ... Read Full Review
I did not have a single positive experience
By : 'jolo_12'
Branch : London, 25 Hosier Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE3
We rented an Akelius property for nearly three years and from start to end they were awful. To begin with they had changed the locks on the property and our flat after we had picked up they keys but before we had moved in. We had to wait around for 4 hours before someone could come round and let us ... Read Full Review
Josh
By : 'AR'
Branch : London, 25 Hosier Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW4
Communication from Joshua was excellent, he kept us in the loop at all times regarding viewing times, documents we needed to fill in and the progress of our application. Joshua really knows his stuff and even our parents (who also came to the viewing and are landlords themselves) were impressed by ... Read Full Review
Fees are average and over a long let period equate to next to nothing once calculated as a monthly cost.
Josh
By : 'Jamie'
Branch : London, 25 Hosier Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW4
Everything ran very smooth throughout. Josh was very helpful both before and after our move in date. Would definitely recommend this ... Read Full Review
Sanna
Narin
By : 'Sarah'
Branch : London, 25 Hosier Lane
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : N20
Our overall experience with Akelius was very good indeed. Everything went very smoothly with the paperwork and the move. Narin Shaker and Sanna Ahmed were very pleasant to deal with and helped with every enquiry we had....Would definitely recommend this ... Read Full Review
By : 'Roland'
Branch : London, 25 Hosier Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW84
Sheree was amazing. She went above and beyond to ensure i settled into my apartment on time, by making calls and emails at midnight london time to my australian landlords due to them losing the reference email Sheree had sent them. She also took it upon herself to come help me access my apartment ... Read Full Review
good
Josh
Colette
By : 'Nick'
Branch : London, 25 Hosier Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E9
We had a good experience with Akelius overall. Our main point of contact was Joshua Ogunleye who was fair and attentive throughout. There were a couple of small issues with the flat when we first moved in but they were taken care of promptly. Would ... Read Full Review