The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.2/5, 867 Reviews
81% Recommended
79% sales valuation accuracy
70% letting valuation accuracy
79% sales fee satisfaction
79% letting fee satisfaction
By : 'Danny'
Services : Sales(Prospective Vendor/Buyer)
Would you recommend ? : No
Firstly I will start with quotes from the advert on rightmove for the property we wanted to view: "The Express Estate Agency offers this ATTRACTIVELY PRICED PROPERTY to buyers who are in a position to buy relatively swiftly. This property has been PRICED to encourage a quicker than normal sale. " "Early viewing is highly recommended due to the property being priced to encourage a quick sale. For further information please call our 24/7 Buyer Enquiry line." The property was on for Offers In Excess Of £154,950. We saw the property online and thought is was perfect. It was in our budget and being first time buyers with a mortgage in place etc it seemed this property was meant for us. We rang the Express Estate Agency who where more than happy to book us a viewing a week later. We viewed the house and fell in love with it. Got outside into the car and my fiance rang the Express Estate Agency and made an offer of £155,000. An hour later and the phone rings. The vendor had declined our offer and was looking more at the £170,000 mark. We where gutted, why put the property on at £154,950 when you want £170,000. We found this very misleading and quite embarrassing as well if we had offended the vendor with a bid miles away from what they want. The advert clearly says the house is priced for a quick sale. There is another house in the area we like priced the same but unfortunately it is on with the Express Estate Agency so we are not bothering as the situation will probably be the same with that one. If these property's where priced at what they wanted we wouldn't have gone looking in the first place. Obviously under hand estate agent games to lure people in to view houses. Unethical and dishonest.
By : Express Customer Care Team
27 Sept 2012We are very sorry that there was some confusion around this property's marketing price. Our pricing policy is simply based upon achieving maximum value for our customers in the timescales that suit them. It appears that in this instance our client might of adjusted their desired figure without informing us. When this occasionally happens prices are increased to reflect the new figure. Whilst we vigorously adhere to all of our legal and regulatory code of practice, we do apologise for any inconvenience or problems this may have caused you. Warm regards, the Express Estate Agency.
By : Quinn
29 Nov 2012Hmm, we are currently considering going with EEA, and where looking on the net to find more info about them.. reviews can some times be miss leading as you never know if the good ones are slef posted or the bad ones just sour grapes. HOWEVER the above response to Danny's post has come from EEA themselves, and is totaly contradictory to what they told me yesterday when they came around to assess my property. According to EEA the price they advertise is delibrately low in order to attract buyers, and they have no intention of selling at that price, they ask what your minimum price will be then knock 20% off and ask for offers in exess of that price, personaly i dont have a problem with that as at the end of the day the seller or buyer themselves decide if they want to procceed and both can see what is being sold and what its worth to them. but outright lies as EEA has posted above i do have a problem with, and if they are going to lie like that over the most important apect of thier business model, i cant see how they can be trusted in any other aspect of my dealings with them, needless to say their attempt at trying to minimise the damage caused by a negative review with lies has helped me decide to go elsewhere and give this company a wide wide birth..
By : HK
18 Jan 2013We are in the process of purchasing a property that is being sold through EEA - the SSTC has gone on BUT - the Offers in excess price has risen! We are mortified at this practice - we are keeping our fingers crossed that the purchase goes through without wasting our money on searches etc for this property that we want to buy - not impressed at all at this added stress !
By : HK
18 Jan 2013We are in the process of purchasing a property through EEA - the SSTC has gone on BUT the PRICE has risen in Excess of 5K more! What a rubbish system and, flimsy reasons given for this - We are now living on a knife edge wondering if we are wasting our money for searches etc when we may be pushed aside if someone comes by with a higher offer - will not recommend EEA to anyone and, will definately spread the word no matter what the outcome is for our purchase No other Estate agent we have dealt with have EVER done anything like this - how can people have faith in spending money when they feel like they are being hed at the edge of the cliff until contracts are exchanged, buying and selling property is stressful at any time - this certainly makes stress levels rise ! Not impressed at all.
By : Lee
12 Mar 2013Unethical and dishonest - 100% Correct. They know how much the vendor wants, they string people along and then try hard sales to increase they offer. I had pretty much the exact same situation as you. I really don't know how they can get a away with it.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 79.00% | 79% | £30,000 | £96,000,000 |
| Lettings | 70% | 79% | £400 | £1,150 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 4 | 0 | 1 | 398 | 41 | 264 | 17 | 31 | 104 |
Express Estate Agency
St Georges House, 56 Peter St, Manchester, Lancashire
M2 3NQ
0161 209 3161




By : 'Elizabeth'
Branch : Head Office, St Georges House, 56 Peter St
Services : Letting (Admin)
Would you recommend ? : No
Amy came across very well and was confident in her sales pitch. However we have decided not to pursue any sales with Express Estate Agency after carrying out due diligence checks on the company. It is listed as another company in company house checks and its turnover is extremely ... Read Full Review
By : 'Svetlana'
Branch : Head Office, St Georges House, 56 Peter St
Services : Letting (Admin)
Would you recommend ? : No
It was very useful meeting. Ieva is answered all my questions. She was very professional. Thank ... Read Full Review

By : 'Neil'
Branch : Head Office, St Georges House, 56 Peter St
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : Yes
Postcode : RG10
Daisy was very clear on the service offered by EA. Friendly and personable with a polite ... Read Full Review
By : 'Kristy'
Branch : Head Office, St Georges House, 56 Peter St
Services : Sales (As a Buyer)
Would you recommend ? : No
Brilliant communication and really kept the process moving at a pace! Thank ... Read Full Review


By : 'Amir'
Branch : Head Office, St Georges House, 56 Peter St
Services : Sales (As a Vendor)
Would you recommend ? : No
Should be called lightning but Express estate agents amazing ... Read Full Review

By : 'Shannon'
Branch : Head Office, St Georges House, 56 Peter St
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : Yes
Postcode : L35
Very helpful and quick to get things sorted, handled communication between us and the seller ... Read Full Review

By : 'Claire'
Branch : Head Office, St Georges House, 56 Peter St
Services : Sales (As a Buyer)
Sold price : £200
Would you recommend ? : Yes
Postcode : HU7
Robert was very friendly & kept me up to date with ... Read Full Review
I didn’t pay any fees

By : 'Jo'
Branch : Head Office, St Georges House, 56 Peter St
Services : Sales (Prospective Vendor/Buyer)
Sold price : £600000
Would you recommend ? : Yes
Postcode : CM12
Very gooo and Nik knew what he was talking about. Just waiting on some info from ... Read Full Review

By : 'Maya'
Branch : Head Office, St Georges House, 56 Peter St
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Good research completed before our call an information - alot to think ... Read Full Review
By : 'Radostin'
Branch : Head Office, St Georges House, 56 Peter St
Services : 1
Would you recommend ? : No
Postcode : SE9
Stay away from this misleading and unprofessional agents. I have been approached by them stating that they will sell my property in 30 days, and with no further contact, but instead they are trying to tied you up with 16 weeks contract. Stacey Wroe and Ryan Dillon are the people that I have been in ... Read Full Review
By : 'San'
Branch : Head Office, St Georges House, 56 Peter St
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : LE11
Good experience overall, I would recommend. Could however be much better the agents did viewings when the landlord wasn't ... Read Full Review
By : 'David'
Branch : Head Office, St Georges House, 56 Peter St
Services : 3
Sold price : £133
Would you recommend ? : Yes
Postcode : TD15
Very excellent service would recommend to everyone and would ... Read Full Review
Good rate

By : 'Darren'
Branch : Head Office, St Georges House, 56 Peter St
Services : Sales (Prospective Vendor/Buyer)
Sold price : £185000
Would you recommend ? : Yes
Postcode : HU9
great experience, everything explained to my understanding. Pleasurable and ... Read Full Review

By : 'house'
Branch : Head Office, St Georges House, 56 Peter St
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : Yes
Postcode : TN2
It worked this time - Very informative, Samantha explained clearly and I will be going ahead with her advice. Jim ... Read Full Review

By : 'Jackie'
Branch : Head Office, St Georges House, 56 Peter St
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
We had a phone call with Brittany Owen who was both informative and open questions at any point. She explained the processes very well and did not "pressure" us one way or ... Read Full Review

By : 'Paul'
Branch : Head Office, St Georges House, 56 Peter St
Services : Sales (As a Vendor)
Sold price : £845
Would you recommend ? : Yes
Postcode : TR1
Professional. Knew my property well. Answered questions with no fuss That is 10 ... Read Full Review
Okay
By : 'Salvador'
Branch : Head Office, St Georges House, 56 Peter St
Services : Letting (Property Management)
Would you recommend ? : Yes
Postcode : BN20
Nick explained to me everything that I needed to know in a very professional and friendly way. Very ... Read Full Review
By : 'John'
Branch : Head Office, St Georges House, 56 Peter St
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : Yes
Postcode : LL62
Everything was explained clearly, she made sure that she gave us enough time and spoke very ... Read Full Review

By : 'Phil'
Branch : Head Office, St Georges House, 56 Peter St
Services : Sales (Prospective Vendor/Buyer)
Sold price : £520000
Would you recommend ? : Yes
Postcode : BS48
Chantelle was excellent, very personable, knowledgeable and able to answer our questions. We left the on line meeting feeling well informed and confidence in your companies ... Read Full Review
By : 'I'
Branch : Head Office, St Georges House, 56 Peter St
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : Yes
Postcode : EN1
It was very informative with excellent advice which has helped to make a ... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
No procedure set.
Last updated at 11/10/2017, 4:58:36 AM by allAgents