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YOPA
4.7/5, 1869 Reviews
90% Recommended
95% sales valuation accuracy
94% sales fee satisfaction
Yopa is an award-winning estate agency that has helped over 30,000 customers find their dream home. Your expert estate agent will tailor your sale to suit you, potentially helping you complete an average of 25 days faster than other agencies. And with fees that could save you thousands compared to the high street,
you can rest easy knowing that the cost of your move is fair from the beginning.
We know that peace of mind is important, which is why you can check the progress of your sale at any time online, and even talk to your agent outside of office hours, when most other estate agencies are closed. It’s just one reason we’re proud to be rated ‘excellent’ on Trustpilot based on thousands of customer reviews.
"Totally, Inept, Unscrupulous, ..."
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1 Star Review
By : 'brooster62'
Services : Sales( I bought a property using them)
Sold price : £115000
Would you recommend ? : Yes
Postcode : DH7
13 Nov 2018
People found this helpful4
I have had the misfortune to attempt to buy a house via Ms Moore at YOPA. As a direct consequence of her actions , I am over £400 out of pocket. I have never encountered such a wilful and flagrant disregard of the law, legal procedures and due process in all my life Ms Moore advertised the property in question without a EPC. This is illegal. I believe that the agent has 28 days to produce a certificate. This never happened within this period. I should have walked away from this transaction at the point when I realised that MS Moore was in the habit of breaking the law. But she promised me that the EPC would be produced as soon as possible. I never saw the EPC. I placed an offer on the property with conditions attached. Ms Moore passed on my offer to her client but did not inform her off the conditions. This is illegal. The vendors accepted the offer Ms Moore put to them but it was invalid as it was not the offer I made. At This point, MS Moore issued a memorandum of sale. Two hours later she informed her clients That I had withdrawn my offer and MS Moore then withdrew the memorandum of sale. This all take the appearance of a Brian Rix farce. I told Ps Moore that I absolutely refused to do business in this manner and I complained to YOPA head office. YOPA head office did not even bother to reply to my complaint. They totally ignored it. I never withdrew my offer. MS Moore lied to her clients about that. I only continued with my interest in the property as the vendors personally intervened and asked for my interest to continue. I reluctantly agreed. I realise now that given MS Moores proclivity for law breaking that I should have walked away from this purchase there and then. Dealing with MS Moore was a complete nightmare as she continually resisted my insistence that she follow due process. At this point MS Moore put an offer to her clients an offer that was never made. They accepted an offer that did not exist. This was only confirmed when I made a second visit to the property I intended to buy and the vendors knew absolutely nothing about my original offer. Furthermore, they confirmed that MS Moore had not passed on the full details of the original offer Therefore I made another offer and it was accepted by the vendors. Throughout this period, I asked for the EPC and was told that it had still not been. The solution is simple. Produce the EPC and lets see how the dates compare with the property in question dates of listing I am paying cash for the property. It was agreed that as soon as my solicitor confirmed my funds that the house would be taken off the market and surveys would commence. Ms Moore was informed of my funds at 10am on 12/11/18. At 6.15pm on 12/11/18 Ms Moore phoned me to say that she(yopa) had just accepted another offer on the property. I had already employed a surveyor and electrician to conduct surveys Ms Moore is without doubt completely unscrupulous, immoral and totally adept at breaking the law. As a consequence of her actions I am out of pocket for at least £400. I will be complaining to YOPA(again) and then the ombudsman. I will be reporting Ms Moore to County Durham Trading Standards and I will be issuing a claim in the small claims court for the money I have lost as a direct consequence Ms Moores actions. She can either pay me or dispute the claim. Should she choose to dispute the claim then she will have to explain her dubious legal actions and activities throughout my unfortunate affiliation with her. I have wasted over 6 weeks finalising this property purchase. I am an altruistic person and If I am being abused in this way, then given Ms Moores alactrity and propensity for disregarding the law, it's not unreasonable to assume that I am not her first victim nor will I be the last. I have asked Ms Moore three times which trade association she belongs to and three times she has refused to tell me. Initially she told me she is not accountable to YOPA rules as she is a franchisee and last night she told me to complain directly to YOPA because she is accountable to them. Which is true? MS Moore tells so many lies then I suspect she no longer recognises the truth anymore. Ms Moore may think that she is above the law, but she is not On the basis of my experience it is my contention that Ms Moore is unfit to practice as an estate agent and her licence and status as an estate agent should be revoked immediately pending an independent investigation. I am appalled that such a person as Tracy Moore is allowed to practice as an estate agent. She is a disgrace to the profession.
Was this helpful?:
By : Kyle
15 Nov 2018Good morning Brooster62, thank you for taking the time to leave some feedback. I understand that your complaint is already being investigated. If there is anything else at all that we can help you with in the meantime then please do not hesitate to get in touch with us. You can do so by emailing resolutions@yopa.co.uk - Kyle
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 95.00% | 94.00% | £24,500 | £28,250,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 16 | 6 | 2 | 1 | 1359 | 93 | 242 | 23 | 65 | 62 |
Address
YOPA
Building 4, Hatters Lane,, Watford, Hertfordshire
WD18 8YF
0333 305 0202
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DO NOT USE YOPA!!! Shameful ...
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1 Star Review
By : 'Natasha'
Branch : London, Building 4, Hatters Lane,
Services : 3
Sold price : £400000
Would you recommend ? : No
Postcode : N4
5 Mar 2026
People found this helpful
DO NOT USE YOPA!!! Shameful company. They will charge you EVEN they don't sell. They will charge you £999 'creating an advert' even that advert generates not one single ENQUIRY alone a viewing. This is not a proper estate agent. DO NOT USE YOPA!!! Avoid avoid ... Read Full Review
Comments on Agent Fees
DO NOT USE YOPA!!! Shameful company. They will charge you EVEN if they don't sell. they will charge you £999 to ' create an advert' even if they dont get you even ONE single enquiry in 5 months, let alone a viewing. They are not an estate agent. Avoid like the plague. They will not sell your house and they will make you pay anyway.
Don't choose this agent of ...
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1 Star Review
By : 'C'
Branch : London, Building 4, Hatters Lane,
Services : 8
Sold price : £550000
Would you recommend ? : No
Postcode : SS2
2 Feb 2026
People found this helpful
Julie passed my email address to the seller when I was buying a property without asking. A complete data protection breach. The experience was extremely stressful and heightened by the seller constantly sending threatening emails to "pull out" any time she was asked a simple question about the ... Read Full Review
I really regret choosing ...
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1 Star Review
By : 'Peter'
Branch : London, Building 4, Hatters Lane,
Services : 3
Would you recommend ? : No
Postcode : WC1X
20 Nov 2025
People found this helpful
I really regret choosing Yopa, a waste of 6 ... Read Full Review
Comments on Agent Fees
The sales pitch day one was strong and full of impressive “stats". I signed up for the premium package with a pay later option costing £2,499. I cancelled it after 6 months as I was really disappointed with the progress being made. While their advert production and online marketing were good, beyond that, the service simply didn’t deliver. Despite a competitively priced central London flat, I had only 2 viewings in 6 months, even though there were 10 people who expressed an interest in the property online. The Yopa portal is vague and uninformative, showing no detail about what was actually being done behind the scenes. Yopa promise a lot upfront, but it became clear there was no real incentive for them to sell the property once the fee was committed. In a sales process like this, you need a strong middle-person actively progressing enquiries, this just didn’t happen. After raising my concerns a couple of months in, the head salesperson said he would follow up directly with interested buyers, and he happened to find 1 buyer who expressed interest from weeks before (1 of the 2 mentioned above). In the end nothing meaningful came from months of “interest.” It felt passive and superficial. The moment I moved to a traditional agent, I had multiple viewings within days. That contrast says everything. I am now disputing Yopa's entitlement to full payment with the Property Ombudsman, a hassle I could do with out. To summarise, they have a slick pitch and polished advert, but very poor follow through. "Buyer" beware! They will point to the T&C's at the end and say to you that they "do not follow up buyer enquiries and that any such actions are discretionary" - so ask yourself what purpose do Yopa actually serve!
terrible comms from day 1; no ...
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1 Star Review
By : 'Angela'
Branch : London, Building 4, Hatters Lane,
Services : Sales (As a Vendor)
Sold price : £157000
Would you recommend ? : No
Postcode : DE4
6 Jul 2025
People found this helpful1
terrible comms from day 1; no replies to requests to amend my ad, no advise on increasing viewings, no quick and easy comms you need to speak to someone, They clearly don't care whether you sell or not as the get paid either way so would not recommend YOPA or ever use again. 2 weeks after my sale ... Read Full Review
Comments on Agent Fees
going to charge me £2,500 after providing a shoddy service, A shop can't get away with this so why should a selling agent?
YOPA in Bedford were a ...
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1 Star Review
By : 'YOPA'
Branch : London, Building 4, Hatters Lane,
Services : Sales (As a Vendor)
Sold price : £399000
Would you recommend ? : No
Postcode : SY10
11 Jun 2025
People found this helpful
My experience of YOPA was that they were a complete chaotic shambles from the outset during the 16 months involvement i had with them regarding my desirable riverside Bedford house ......... The problems were numerous from the outset starting with them very sloppily installing a sale board leaning ... Read Full Review
Unprofessional service, ...
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1 Star Review
By : 'kyis'
Branch : London, Building 4, Hatters Lane,
Services : 8
Would you recommend ? : No
Postcode : B32
22 May 2025
People found this helpful
I’ve had an awful experience with Yopa—twice. Most recently in 2025, I instructed them to relist my tenanted property and clearly told them to arrange viewings through my letting agent (Dixons). They ignored this, scheduled viewings without access, and cancelled on buyers last minute. Their agent ... Read Full Review
Dreadful ...
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1 Star Review
By : 'Emily'
Branch : London, Building 4, Hatters Lane,
Services : Sales (As a Vendor)
Would you recommend ? : No
22 Apr 2025
People found this helpful
AVOID! AVOID! AVOID! Diabolical experience from start to finish. I’m not the first to note the shocking incompetence of David Rothwell at Yopa who was assigned to market and sell our Preston (Lancashire) property and I have no doubt I won’t be the last. Extremely poor communication from the moment ... Read Full Review
Total garbage, agent had no ...
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1 Star Review
By : 'Yopasux'
Branch : London, Building 4, Hatters Lane,
Services : Letting (Property Management)
Would you recommend ? : No
Postcode : DE56
3 Jan 2025
People found this helpful0
Total garbage, agent had no understanding of the market, the area of the pricing, only got us a single viewing in 6 months from someone who wasn't even in a position to purchase, had to give it up as a bad ... Read Full Review
Liza made things ...
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5 Star Review
By : 'Belinda'
Branch : London, Building 4, Hatters Lane,
Services : Sales (As a Vendor)
Sold price : £123500
Would you recommend ? : Yes
Postcode : WV6
24 Nov 2024
People found this helpful0
We completed on our flat sale in September. Liza was very helpful, supportive and professional, easy to contact and chased proceedings when necessary. She explained Yopa's pricing options very clearly so that we were able to select with confidence the appropriate one for our sale. She kept ... Read Full Review
Avoid or face paying them for ...
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1 Star Review
By : 'Pip'
Branch : London, Building 4, Hatters Lane,
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : IP
21 Nov 2024
People found this helpful1
Absolutely awful company please avoid. It’s very true you get what you pay for. Traditional estate agents are good at what they do for a reason do not use these cowboys. All they want is your money they have absolutely zero interest in selling your house The Yopa model is to get ... Read Full Review
I am of the view that this is ...
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1 Star Review
By : 'Sherali'
Branch : London, Building 4, Hatters Lane,
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : GU22
14 Nov 2024
People found this helpful0
I am of the view that this is a waste of time and I have committed to make payment with no feedback, no viewing absolutely ... Read Full Review
Offer not handled ...
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1 Star Review
By : 'Mohammed'
Branch : London, Building 4, Hatters Lane,
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : CB1
28 May 2024
People found this helpful0
This is specific to Yopa - Cambridge. The agent did not provide any feedback from the vendor on the offer made. She spoke with me on the phone after I made the offer (in writing) saying the offer is low and that she would communicate to the vendor (as she has to as per Estate Agents Act). ... Read Full Review
By : Leza Baldwin
28 May 2024Dear Mohammed, I am sorry you felt the need to leave me a 1-star review, to explain again at the point of your offer, which is on our transparent YopaHub system and discussed with the owner at the...
Yopa Toffee ...
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1 Star Review
By : 'ANGELA'
Branch : London, Building 4, Hatters Lane,
Services : Online Auctions (Prospective Vendor/Buyer)
Sold price : £180000
Would you recommend ? : No
Postcode : NR30
13 May 2024
People found this helpful0
They couldn't sell toffees in a Toffee Factory, disgraceful, please for your own sanity don't ask them to sell your house, they need to go back to basics and learn what a phone is, and learn that when a customer calls, ...answer it, because it might mean they want to view a house.... ... Read Full Review
Kenny, the local Yopa agent, ...
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5 Star Review
By : 'Florin'
Branch : London, Building 4, Hatters Lane,
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : ML1
22 Apr 2024
People found this helpful0
Kenny, the local Yopa agent, was really efficient, responsive and provided great support and advice throughout the ... Read Full Review
All went well with Yopa with ...
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2 Star Review
By : 'Mr'
Branch : London, Building 4, Hatters Lane,
Services : Sales (As a Vendor)
Sold price : £447000
Would you recommend ? : No
Postcode : DG5
20 Dec 2023
People found this helpful1
All went well with Yopa with the local Agent Angela being helpful and efficient. The sale happened after a small 2 week hiccup and the the money was with our solicitor who paid us the balance after having paid Bill's including nearly £3000 to yopa. Problem being we had already paid ... Read Full Review
extremely rude bad staff ...
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1 Star Review
By : 'khan'
Branch : London, Building 4, Hatters Lane,
Services : Property Management (They manage our building)
Sold price : £290000
Would you recommend ? : No
Postcode : S7
7 Oct 2023
People found this helpful0
extremely rude bad staff sheffield people not use them ... Read Full Review
Once you have paid the buyers ...
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1 Star Review
By : 'Lucy'
Branch : London, Building 4, Hatters Lane,
Services : Online Auctions (I bought a property using them)
Sold price : £190500
Would you recommend ? : No
Postcode : OX4
28 Sept 2023
People found this helpful3
We viewed a flat in Oxford which was marketed by Yopa and up for auction. The empty property had no chain, had initially been brought to the market a year earlier, and had two failed sales. We used the 'buy now' service on the site and immediately paid the required £6,900 buyer's ... Read Full Review
Richard Fentum - Nottingham. ...
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5 Star Review
By : 'July'
Branch : London, Building 4, Hatters Lane,
Services : Sales (As a Vendor)
Sold price : £180000
Would you recommend ? : Yes
Postcode : NG3
31 Aug 2023
People found this helpful0
Going with Richard Fentum to sell my house was absolutely the best decision. Richard clearly is an experienced Estate Agent, whose honest and no nonsense approach was very refreshing. My house was sstc after just 4 days, and his advice on both my sale and with property I wanted to buy was very much ... Read Full Review
Best if your buying not ...
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1 Star Review
By : 'Melissa'
Branch : London, Building 4, Hatters Lane,
Services : Sales (As a Vendor)
Sold price : £125000
Would you recommend ? : No
Postcode : SA15
30 Aug 2023
People found this helpful0
Felt completely conned by our agent who 1. Over valued the property massively leading us to put the property on the market - a realistic valuation would not have. Not only this bit he was more interested in a quick sale and not pushing for more than he was in what was best for us the seller. The ... Read Full Review
Terrible and completely ...
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1 Star Review
By : 'Kam'
Branch : London, Building 4, Hatters Lane,
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : S1
17 May 2023
People found this helpful1
Under no circumstances use Phil Williams (Yopa Sheffield) to sell your house. When trying to get your business he will appear friendly and professional. However, as soon as the contract is signed with Yopa to sell the property you will be staggered by his ineptitude (and likely never hear from him ... Read Full Review
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Last updated at 10/10/2019, 8:03:31 AM by allAgents
