My experience with Leaders Cambridge has been one of the most unprofessional, horrible and chaotic encounters I have ever had with a letting agency. I wish there was a NO star option. I was initially told by two of their agents, Kori O’Neil and Amy Rutherford, that the garage advertised with the... Read Full Review

I would not recommend anyone rent with Leaders Cambridge. We received a careless and unprofessional experience from the start (when they lost our house keys in their office when we arrived to collect them) through the middle (when they repeatedly left maintenance requests unanswered over six... Read Full Review

Terrible service- I would not recommend Leaders as a tenant or landlord. From our first contact with the agency, when we were not told the property had been taken the day before, before our arrival after driving 1.5 hours. Then to our first viewing of the properly we , where the agent turned up... Read Full Review

The most unprofessional and disappointing agent I've ever dealt with. When I moved in I saw how dirty and unkempt the room was. The walls were extremely mouldy, and the bed mattress hasn't been cleaned or replaced at all for a long time so it had a lot of stains unremoved. Also, the ... Read Full Review

Believe the 1-star reviews. I would give 0 if I could. From my initial onboarding as a tenant, to the very end, it was like pulling teeth. It's the worst of the worst in terms of professionalism. Expect curt one-liners to BIG issues, passive-aggressiveness, them giving up when the issue is... Read Full Review

Utterly incompetent, useless and uninterested in helping. Terrible communication, I spoke to a different person every time I contacted them about the property I wanted to rent, and each time I was brushed aside. I reached out to them about this property over a month ago, to this day there has been... Read Full Review

Utterly incompetent, useless and uninterested in helping. Terrible communication, I spoke to a different person every time I contacted them about the property I wanted to rent, and each time I was brushed aside. I reached out to them about this property over a month ago, to this day there has been... Read Full Review

Took a holding deposit for a property that was totally unprepared. They booked a viewing without having keys to the property so couldn't view. Tried to force me to pay insurance and first month's rent despite contract not being signed. After we cancelled, few days later saw an ad for... Read Full Review

Today I received the result of my first tenant inspection which I am very pleased about. I was able to see my house well looked after. I would like to thank Andre Payne who is looking after my property. His work is professional, always very quick at answering any of my emails with a solution to it... Read Full Review

15 years of renting and owning property in the UK and I have never come across a company as bad as Leaders. Please note that my issues were not with a single individual or a branch, it has been with the company as a whole in the UK. From top to bottom, Leaders have been nothing but... Read Full Review

Deposit scheme is terrible. Property manager is completely unhelpful and bordering on dishonest. Changed gas and electricity meters when I was in the US, ended up with a 300 pound bill just for one months gas even though I wasn't in the country! Claims to not know when the meters were changed ... Read Full Review

Thank you team leaders Cambridge for my new home. The team is very efficient,very friendly and instant problem solvers. Thank you kaite for your help and hassle free... Read Full Review

If I could, I would give this company NEGATIVE STARS. DO NOT RENT WITH THIS COMPANY. This has been by far the worst rental experience Ive ever had, and I've been renting now for over 17 years. First of all, we are internationals. Before moving in, we asked how to get electricity... Read Full Review

Very poor service provider.... The customer care representative doesn't even have an idea of what apartment they have listed as she kept arguing that the apartment I enquire for does not exist and was never listed for rent..... I called back about 1 minute after and got someone else pick the... Read Full Review

Best service ever, informative, and instant reply. Very polite and kind. I highly recommend leaders to anyone moving to this wonderful... Read Full Review

Leaders manged my property for over a decade. It use to be good but then I realised every time a called them I had a new property manager who new nothing about me, my property or the tenant. Then the incompetency and deceit started. I understand people make mistakes, I certainly do, but they... Read Full Review

In 2021 we rented a house from leaders in Cambridge. Almost all the agents were very rude, not at all helpful and have an attitude of ‘ya whatever’. I agree that Cambridge rental market is a sellers market and renters don have much say or option. But that doesn’t mean ... Read Full Review

Just wanted to share my experience renting with Leaders Cambridge for about an year. I don't have any complaints during our stay at the property. The check-in experience was not perfect, but I wouldn't go out of my way to talk about it. It was the check-out and deposit experience that ... Read Full Review

They forced me to rent a house with the no deposit option, and during the process they forced me to provide all of my credit card details including security code which they store in their own system. My card has been stolen, not physically but all the same. Avoid these... Read Full Review

PLEASE never let with Leaders (see photos). 1.) Our property was not cleaned when we moved Sep 2021. There was: - A DEAD RAT amongst piles of trash and old tenants items - A 3 month old full carton on milk inside flooded and rotten fridge. - Pots and pans filled with old ROTTEN food -... Read Full Review