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Fulham, London SW6
4/5, 86 Reviews
78% Recommended
0% sales valuation accuracy
100% sales fee satisfaction
No description for branch.
"Please learn from my..."
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1 Star Review
By : 'Ella'
Services : Letting(I am a Tenant)
Rent PCM : £1800
Would you recommend ? : No
Postcode : SW6
14 Apr 2018
People found this helpful17
Based on my experience of renting from Portico, a Portico managed property, for a year between selling and buying flats, I will never again have any dealings with this company. I will not sell my flat through them when the time comes, I will not rent my flat through them, should I need to, and I would not even look at a property on the market through them. I had to wait four months longer than I should have, a total of five months, for the return of my deposit, based on the terms and conditions of the Assured Shorthold Tenancy agreement that I, and the landlords, signed with Portico or Edmund Cude. I was charged a check out fee of £176.40, as per the terms and conditions of the AST, yet I was advised by Portico that, under the same AST, the terms for the landlords were guidelines not responsibilities or commitments. Eventually, after I raised a dispute with the TDS, 10 weeks after the end of my tenancy, Portico advised me that there would be some reductions to my deposit. After they knew I had gone to the TDS, Portico/the landlords decided they wanted £153.40 for mostly fictitious issues which they could not evidence. Last week the TDS advised that they have awarded £53.40 for four lightbulbs to be changed, a pair of curtains to be removed and some leaves swept up in the garden. Portico had two properties on the market in the area that I wanted to rent. My preferred one they let to someone else, even though I agreed to pay the full asking rental price up front for a year. I don't know if this offer was presented to the landlord, but I made it in good faith. I was then told someone else had offered and the landlord had chosen them, even though they were offering to pay less than me. I probably ought to have heard alarm bells then, but I didn't, and I was desperate, so I moved in to the other one, paying premium rent - £1800 a month - for a two bed basement flat in Parsons Green, two payments of six months' rent up front. The problems started almost immediately: the front door wouldn't close, so my contents insurance was invalid, and I felt unsafe after the flat next door was broken into. When Portico did eventually address this, the way they fedback the findings of the guy they sent was really patronising: âthe door had warped slightly allowing it to be blown open in high windsâ where I had photographic and video evidence that this was not the case, it simply didn't close. I strongly suspect that I was labelled a dramatic, problem tenant after this, as my calls were rarely answered. Additionally: ⢠Two months wait for the inventory/check in report ⢠Washing machine engineer attending the property without notice ⢠No light in the kitchen for nearly five weeks through an electrical fault, from 29 June to 7 August. I had to offer to pay myself to get Portico to deal with it. ⢠Attempts to make me to use their preferred cleaning suppliers for my end of tenancy clean (at a charge of nearly double the market rate) with ominous statements that other cleaners would be unlikely to perform to their standards and thus I'd lose the money from my deposit if I didn't use their preferred and excessively costly ones. The previous tenants had mentioned that they had lost some of their deposit to pay for the garden to be cleaned up before I moved in. The property management team at Portico made no effort to clean up the garden at all, in the year I lived there. They then tried to charge me for exactly the same, when I left. The only positive thing I have to say about my experience with Portico is that the manager of the Parsons Green branch, Mariana Propotopapas, is tremendously professional and exceptionally reliable. When I escalated issues to her she did try to resolve them or put me in touch with someone who might be able to. She really ought to be at a better agency: she's far too good for this one.
Comments on Agent Fees
Extortionate given the standard
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By : Helen
27 May 2020Totally agree with many points in this unfortunate experience! We have had the same issues like an unsafe door, a 2 month wait for our inventory back, they did not clean the property for us before we moved in, they also did not adhere to the agreed terms in our contract. Furthermore we are charged for issues that were on our move in inventory, not even caused by us. They will not answer the phone or correspond to emails, they just want to charge us for as much as they can possibly get away with. It’s absolute fraud!
By : Ann
12 May 2021Total nightmare. Would never use them again. They hooked me by promising a rental price then when I signed up it miraculously had to be reduced by 25%. Then when I asked for the inventory to be done when the tenants left (which I'm expected to pay for) they refused incase the tenants returned! I'm paying for it and asked them to do it. They've also refused to give me, the landlord back the keys. Anything that the tenants wanted doing, they came straight to me because of how useless portico are! Over priced and of no value.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 0.00% | 100.00% | £625,000 | £625,000 |
Areas covered
- SW6
Address
Portico
843 Fulham Road, London, Greater London
SW6 5HJ
020 7731 7788
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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1 Star Review
By : 'Daryl'
Services : Letting (As a Tenant)
Rent PCM : £1800
Would you recommend ? : No
Postcode : IG8
28 Jul 2022
People found this helpful0
When it came to renewing the tenancy they attempted to raise the rent by over 25%. From £1775 to £2400 than to £2100 than £1900 than within the guidelines of the Retail Price Index, being a minimum of 3% and a maximum of 8% to £1835. No gas... Read Full Review
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Everyone knows that moving is ...
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5 Star Review
By : 'Deisi'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SW6
1 Jul 2022
People found this helpful0
Everyone knows that moving is not a pleasant thing to do. Portico gave me the support necessary to move in and to move out. Thank you very much for the agents “Erick dos Santos” and “Holly Pearson” they went above and beyond to help... Read Full Review
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Experience with this agency ...
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1 Star Review
By : 'jo'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : N7
15 Mar 2022
People found this helpful0
Experience with this agency is too horrible to share. Save yourself the horrific drama. I wont waste energy on them. Doesnt worth... Read Full Review
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Can only ...
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5 Star Review
By : 'Kat'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW6
30 Jul 2021
People found this helpful4
Lauren was great - super responsive, helpful and speedy. The entire process from arranging a viewing to signing the tenancy agreement only took a week. Top... Read Full Review
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Fulham ...
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5 Star Review
By : 'Ollie'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW6
24 Jul 2021
People found this helpful5
Portico have been really good with us in assisting our move in to our new flat in Fulham. Angus Mcanespie has been really helpful and responsive to any... Read Full Review
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We found Lauren from Portico, ...
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5 Star Review
By : 'Sherry'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW6
18 Jul 2021
People found this helpful6
We found Lauren from Portico, she's been very helpful and professional, we are really happy with their services. Highly... Read Full Review
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There aren't enough ...
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1 Star Review
By : 'Caroline'
Services : Letting (As a Tenant)
Rent PCM : £1570
Would you recommend ? : No
Postcode : SW6
14 Jul 2021
People found this helpful2
There aren't enough words to describe how miserable working with Portico in Fulham is. I could go on for MONTHS but I'll keep it short. (Also, note this is not even close to the extent of the issues we've had with them): Looking to rent, it took 3 tries for Louise to show us... Read Full Review
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Lauren was great throughout ...
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5 Star Review
By : 'Sophie'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW6
14 Jul 2021
People found this helpful5
Lauren was great throughout our process, she was responsive, informative and always cheerful which made our experience with Portico really... Read Full Review
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Lauren has been a great ...
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5 Star Review
By : 'Marie'
Services : Letting (As a Tenant)
Rent PCM : £20000
Would you recommend ? : Yes
Postcode : SW6
14 Jul 2021
People found this helpful5
Lauren has been a great estate agent. She considered our needs and took her time to answer all our... Read Full Review
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Lauren and Portico make life ...
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5 Star Review
By : 'Oliver'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW6
13 Jul 2021
People found this helpful8
Lauren and Portico make life easy! We recently went through Lauren at Portico to find an apartment in Parsons Green and couldn't be happier with the service provided. Lauren could not have been more transparent, helpful and quick to respond throughout the entire process and found us an... Read Full Review
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Portico were very helpful and ...
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5 Star Review
By : 'ZM'
Services : Sales (As a Vendor)
Sold price : £625000
Would you recommend ? : Yes
Postcode : SW6
29 Jun 2021
People found this helpful5
Portico were very helpful and accommodating throughout the search. They listened to my feedback and acted accordingly. Molly and Angus were very kind and easy to work... Read Full Review
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Portico is the company I now ...
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5 Star Review
By : 'MVW'
Services : Letting (As a Tenant)
Rent PCM : £1304
Would you recommend ? : Yes
Postcode : W14
17 Jun 2021
People found this helpful7
Portico is the company I now rent my flat with and I can only say that I could not have asked for better service from Portico, they are efficient, very informative and extremely helpful, especially Angus Mcanespie who has help with solving any issues we have had and now we are settled in and very... Read Full Review
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STAY AWAY! ...
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1 Star Review
By : 'Eliis'
Services : Letting (As a Tenant)
Rent PCM : £1677
Would you recommend ? : No
Postcode : SW6
2 Jun 2021
People found this helpful6
Absolutely awful experience with Portico Fulham branch from the get go. I rented a property on Vera Road in Fulham with Molly Derbyshire who was quick to take my money but little did I know the ongoing issues I would have for the next 14 months would get worse by day. I rented a 2 bed flat in a... Read Full Review
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Avoid Portico like the ...
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1 Star Review
By : 'Lori'
Services : Letting (As a Tenant)
Rent PCM : £1700
Would you recommend ? : No
Postcode : SW6
29 Mar 2021
People found this helpful3
1 star is far too generous to give to Portico, not just the Fulham office (with whom I had the misfortune of dealing as a tenant) but the head office and wider team as well. From the very first viewing until I received my deposit back, the entire thing was a total shambles. They made the entire... Read Full Review
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5 ...
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5 Star Review
By : 'Cristina'
Services : Letting (Property Management)
Would you recommend ? : Yes
Postcode : SW6
20 Jan 2020
People found this helpful6
5 stars for the team to Joseph, Erick and Molly for their assistance and attention. I am happy to recommend their service to... Read Full Review
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Very ...
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5 Star Review
By : 'Mo'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW6
20 Jan 2020
People found this helpful7
Having dealt with Joseph and the team in the Fulham office, they gave me some great advice and I would highly recommend their... Read Full Review
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Mr Erick Dos Santos has been ...
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5 Star Review
By : 'Jack'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SW6
20 Jan 2020
People found this helpful7
Mr Erick Dos Santos has been absolutely tremendous throughout the sale process, always available to take calls + questions that I have. Is determined to find you the right property. Very kind humerus chap who i would be delighted to recommend to anyone looking in the SW6 area. Top... Read Full Review
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Joseph and his team were ...
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5 Star Review
By : 'b'
Services : Sales (As a Buyer)
Sold price : £485
Would you recommend ? : Yes
Postcode : SW6
19 Dec 2019
People found this helpful6
Joseph and his team were beyond helpful in the purchase of my new flat. Thank you to the team for... Read Full Review
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Very good service from Joseph ...
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5 Star Review
By : 'Sandrine'
Services : Letting (As a Owner)
Rent PCM : £1803
Would you recommend ? : Yes
Postcode : SW6
14 Oct 2019
People found this helpful7
Very good service from Joseph and his team. They were fast to respond and good at keeping me updated on the progress. They found a tenant within less than a... Read Full Review
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Very good moving in service, ...
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5 Star Review
By : 'Grace'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW6
14 Oct 2019
People found this helpful7
Very good moving in service, easy to collect keys and complete all the required paperwork online prior to move in date. Portico welcome bags were a very kind and nice touch. All Portico staff friendly and helpful especially Joseph and Jason who were very quick to resolve any issues or queries... Read Full Review
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Last updated at 10/30/2017, 5:30:21 AM by allAgents
