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North Oxford Property Services

1.5/5, 78 Reviews
13% Recommended

25% letting valuation accuracy

25% letting fee satisfaction

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"Terrible. Miscommunication,..."

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1 Star Review

By : 'ForShame'
Services : Letting(Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : OX3

27 Jan 2017
People found this helpful19

Terrible. Miscommunication, or a lack of even trying to communicate properly. We had a lot of situations where the head tenant was told different things than the rest of us, which led to many frustrating moments. We were told we were fine to move in, but on the move in date, we were refused. It took a while to work out why we were not allowed to move in, but it turned out that one of the hopeful tenants hadn't provided one piece of the paperwork (although we were previously told that that was fine). In any case, due to not pre-warning us that this would be a problem and pretending it was fine, we were all homeless. They did not care, we were students, coming from various countries... homeless. In my case, I had no home for two months. So, we were never able to actually move in. We were forced to find new accommodation and went our separate ways. The whole ordeal resulted in a year-long court claim case with the landlord (Home UK/CF Estates --- I'd recommend avoiding them too), suing us for around �4,000 for a property we never moved into or paid more than an admin fee for. The whole thing was a waste of money and time. In the court hearing, the case was dismissed within moments as even the judge saw their own contract said that unless both parties fulfilled their side of the agreement (that we be given access to the property, and we do all the paperwork), the contract is completely void. If you are with that landlord, be careful - they might have changed the contract after that! Who knows. I wouldn't put it past them. They tried 'til the bitter end to convince us that they were legally in the right to do this to us. Ridiculous and intimidating. Whilst that part wasn't NOPS, we honestly had the most miserable time with both the agency NOPS and the landlord CF Estates/Home UK. Please save yourself. They probably double up to prey on vulnerable peoples because they don't think they'll be able to stand up for themselves! Having to go fill in tons of paperwork regularly, whilst studying in final year, whilst they all do nothing but carry on with their lives... disgusting. They disgust me. All of them. Do not settle, do not be desperate. I found an amazing place afterwards - that is the only thing that brings me peace about it. It was cheap, landlords were wonderful, housemates were lovely... a god send compared to the crap I put up with for months without even stepping foot into the property, much less moving in!!


Comments on Agent Fees

We only had to do the admin fees. I'd avoid putting any money into anything they do. I'm genuinely sad that they continue to exist.

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By : Georgina

21 Mar 2017

Please accept our sincere apologies regarding the experience you had with your landlord. When letting through NOPS we advise all tenants to read the agreement thoroughly, they are made fully aware of the references that are needed for the keys to be collected. We cannot comment on the court case which is mentioned above as this was between you and your landlord. Please can you inform us of how we could have helped you further so that we can improve for future tenants? Kind regards, NOPS

By : ForShame

22 Jul 2017

NOPS responded to this review within days of failing to do a very similar thing to another group of students. Luckily, they mentioned my case and NOPS dropped it because they know they wouldn't be able to get away with it. If you would like help on improving things, you can work on your lack of information and misinformation, inefficient procedural process, lack of / ineffective communication, untimely communication (unreasonable notice), attitude problem and poor, unhelpful customer service. Now, your response here implies I had not read the tenancy agreement thoroughly. However, I clearly had and that is exactly why I knew it was ridiculous to hold me to such an agreement that hadn't been fulfilled according to it's own terms. It is NOPS who should to better to be aware of and warn anyone entering an agreement with CF Estates because they do not stick to their own terms. They took us to court for something not even their own agreement agreed with. A judge within minutes dismissed the case against myself and my fellow would-be tenants because of that. Still it took a year of my time before it reached court! I do not know how much I need to repeat that for you all to understand that it is you who failed, you who did wrong and apparently continue to do wrong and associate with such landlords. Regarding the references, none of us were made aware that any more were needed. We were led to believe that we were all ready to go until the very day of our start date. In fact, we were also led to believe an earlier start date had been agreed upon, but this was false too. Had you have had better communication, we would have been aware of this. We made it extremely clear how much we needed a house. . We all came from different countries (two were new and not from the UK too). So you were aware we were vulnerable with nowhere else to go. You knew that one of us was forced to live in a van. There was zero care, interest or priority or help given in spite of knowing our situation that you led us to. Why, in our right mind, wouldn't we want to move into this house? We had paid what was asked of us and believed we had done everything. There was no indication that we hadn't. So clearly, you failed to follow up and make sure everything ran smoothly for us. Never before or since have I had problems with any agency. It is only you. You know what you're doing, and obviously keep getting away with it. So there's not much I can do to truly help this situation. You have to wish to become an honest agency, and train your staff properly and cut ties with bad landlords. I can only hope I save a few people from dealing with you all in the meantime.


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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Letting25%25.00%£394£2,650
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20861000007
Address

North Oxford Property Services
47 Walton StreetOxford, Oxfordshire
OX2 6AD
01865 311745

Opening Hours
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  1. 09:00 - 17:30
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  6. Closed
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Services offered
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Knowledgable, Helpful and ...

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5 Star Review

By : 'Sam'
Branch : Oxford, 47 Walton Street
Services : Letting (As a Tenant)
Rent PCM : £650
Would you recommend ? : Yes
Postcode : OX3

20 Sept 2024
People found this helpful0

Liza showed us round a couple of properties of interest to us and the properties were nice and tidy and the locations were good for easy access to Oxford Brooke’s University. Liza was very professional and knowledgable and we felt in safe hands with her as she explained everything ... Read Full Review

Comments (2)Was this helpful?:

By : A Concerned Citizen

30 Oct 2024

Anyone reading this should ignore this review and refer to all the others, this is plainly written by one of their members of staff, NOPS have a poor reputation for a reason, and that is that they...


Be ...

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1 Star Review

By : 'Simo'
Branch : Oxford, 47 Walton Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : OX4

31 Mar 2023
People found this helpful1

Terrible Service in the past where twice at the end of the tenancy agreement keptpart oor all the deposit. Be ... Read Full Review

Comments (0)Was this helpful?:
The truth about NOPS ...

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1 Star Review

By : 'Sofia'
Branch : Oxford, 47 Walton Street
Services : Letting (As a Tenant)
Rent PCM : £1050
Would you recommend ? : No
Postcode : OX4

19 Nov 2022
People found this helpful1

I never write reviews but I think this can help many people. Especially students, which in most cases are treated with much insignificance. NOPS it's a complete scam. We had many problems with the house in September. The house did not cover the furnished criteria until the end of October. ... Read Full Review

Comments (0)Was this helpful?:
I can't say we ...

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2 Star Review

By : 'Incognito'
Branch : Oxford, 47 Walton Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : OX1

20 Dec 2021
People found this helpful6

I can't say we weren't warned against NOPS. Six months ago some friends and I were (desperately) searching for a new house. In our search for new housemates, we met a wise old Oxford grad student, who told us: there is one rule of renting in Oxford: you don't *ever* rent with ... Read Full Review

Comments (0)Was this helpful?:
STAY AWAY FROL ...

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1 Star Review

By : 'Carlos'
Branch : Oxford, 47 Walton Street
Services : Letting (As a Tenant)
Rent PCM : £1050
Would you recommend ? : No
Postcode : OX1

7 Sept 2021
People found this helpful6

I don’t usually write reviews but I’m trying to help other people waste as much money and time and sadness as me. WORST experience of my life dealing with an agent, and in general , I haven’t been this mistreated in my life by anyone and I’ve been rented ... Read Full Review

Comments (1)Was this helpful?:

By : nE

9 Oct 2021

Feel sorry for you, had such a similar experience....


My year living in a property ...

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1 Star Review

By : 'ANON'
Branch : Oxford, 47 Walton Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : OX4

25 Aug 2021
People found this helpful6

My year living in a property from NOPS was horrific and stays with me years on. Shocking. Times without a stair case. Mouldy. Electric shocks from shower. Flooding. Leaks… the list goes on. The impact was visible on everyone’s health of living in such squalor and mould. Always ... Read Full Review

Comments (0)Was this helpful?:
their treatment of tenants is ...

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1 Star Review

By : 'i.a'
Branch : Oxford, 47 Walton Street
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : OX3

12 Jun 2021
People found this helpful7

their treatment of tenants is appalling. They lie to them, humiliate them, and seemingly try to prevent them from securing basic housing. This appalling treatment of tenants is often rooted in prejudice against tenants on universal credit and manifests as unlawful ... Read Full Review

Comments (0)Was this helpful?:
Damp mouldy house, deposit ...

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1 Star Review

By : 'Josh'
Branch : Oxford, 47 Walton Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : OX4

30 Nov 2020
People found this helpful12

Ridiculously damp house, made most of the tenants ill. Clothes wouldn't dry when hung up and were left with a stale smell on them. The old dehumidifier present in my bedroom should've been a sign of things to come, as well as the broken shelves we had to glue together ourselves on ... Read Full Review

Comments (0)Was this helpful?:
I've been through many ...

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1 Star Review

By : 'Owen'
Branch : Oxford, 47 Walton Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : OX1

25 Nov 2020
People found this helpful7

I've been through many many estate agents in my lifetime. Of all of them, these are by far the worst. I thought the experience was below average already until they tried to charge me for my deposit. Things like £60 to change a light bulb, £300 for a "light ... Read Full Review

Comments (0)Was this helpful?:
The worst letting agent/ ...

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1 Star Review

By : 'zel'
Branch : Oxford, 47 Walton Street
Services : Letting (As a Tenant)
Rent PCM : £585
Would you recommend ? : No
Postcode : OX4

27 Oct 2020
People found this helpful9

The worst letting agent/ property manager ever. We moved into a student house in Oxford in early October 2020 and since then we have been dealing with a half functioning house. Not only was furniture missing or broken when we moved in, NOPS have been unreasonable with repairs. Our boiler has been ... Read Full Review

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The worst people I have ever ...

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1 Star Review

By : 'Christine'
Branch : Oxford, 47 Walton Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : OX4

16 Sept 2020
People found this helpful4

The worst people I have ever dealt with in my life. Both, NOPS, and Rentguru are low-life scums. They don't give a shit about anything. They never gave my deposit back even though I left the room better than how I found it when I moved in. Pay a little extra money and stay somewhere ... Read Full Review

Comments (0)Was this helpful?:
Literally the worst agents ...

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1 Star Review

By : 'Katherine'
Branch : Oxford, 47 Walton Street
Services : Letting (As a Tenant)
Rent PCM : £2400
Would you recommend ? : No
Postcode : OX4

2 Sept 2020
People found this helpful5

Literally the worst agents EVERRRR. Bunch of crooks constantly maniupilating you for payments after payments while providing less than average service. In fact the poorest service ... Read Full Review

Comments (0)Was this helpful?:
First off I'd like to ...

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2 Star Review

By : 'Ben'
Branch : Oxford, 47 Walton Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : OX4

30 Jun 2020
People found this helpful2

First off I'd like to point out that the majority of this review will be directed at the rent guru who work in partnership with NOPS who I found to be worse than NOPS themselves, hence only 2 stars. What limited communication I did have with NOPS was fairly helpful albeit much delayed. ... Read Full Review

Comments (0)Was this helpful?:
Yet another negative review ...

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1 Star Review

By : 'Nelson'
Branch : Oxford, 47 Walton Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : OX4

7 Oct 2019
People found this helpful5

Yet another negative review for NOPS. I should have read the reviews before renting from them, but given the time of year -sep- there were very few agency options left on the market (The real reviews ). When I moved to the flat, it had a strong smell of paint, and nothing worked, the fridge ... Read Full Review

Comments (1)Was this helpful?:

By : Leila

19 Sept 2020

I should have read the comments as well... there were not a lot of options left so I had to deal with them. I visited beforehand a flat. When I was about to pay they told me it was not available...


This is not a reputable ...

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1 Star Review

By : 'Susan'
Branch : Oxford, 47 Walton Street
Services : Letting (As a Tenant)
Rent PCM : £2650
Would you recommend ? : No
Postcode : OX1

12 Sept 2019
People found this helpful4

This is not a reputable company at all , in my opinion. Although the house that was rented for my son plus 3 other students was OK, it was not professionally cleaned when they arrived yet they wanted to charge for professional cleaners once the lease was up. When the students left it was much ... Read Full Review

Comments (0)Was this helpful?:
AWFUL! Avoid at all ...

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1 Star Review

By : 'Lilly'
Branch : Oxford, 47 Walton Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : OX5

20 Aug 2019
People found this helpful2

AWFUL! I have put a number of complaints in about the property I am renting which is far to small and way over priced! For them to put off ever coming to fix the issues I have raised! I rarely get 24 hours notice of when some one is coming out to the property! At the inspections they have taken ... Read Full Review

Comments (0)Was this helpful?:
AVOID AT ALL ...

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1 Star Review
UserName

By : 'Vulcania'
Branch : Oxford, 47 Walton Street
Services : Letting (As a Tenant)
Rent PCM : £2250
Would you recommend ? : No
Postcode : OX1

7 Aug 2019
People found this helpful6

After a year of renting with NOPS, there are too many individual instances of frustration for me to fit into this Google Review. The gist is: NOPS exploits the oligopolized structure and lack of accomodation on the Oxford Student letting market by renting out low-quality properties for insane ... Read Full Review

Comments (0)Was this helpful?:
Con ...

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1 Star Review

By : 'Student'
Branch : Oxford, 47 Walton Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : OX4

11 Dec 2018
People found this helpful10

These people enjoy the exploitation of ill-informed student tenants, which turns out to be their shiny business model in an oligopoly. They will rinse and charge you extremely disproportionate fees where they can, particularly on insignificant and nuanced issues allowing them to keep students in ... Read Full Review


Comments on Agent Fees

Bad, dispraportionate costs.

Comments (0)Was this helpful?:
NOPS = HELL ...

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1 Star Review

By : 'Down'
Branch : Oxford, 47 Walton Street
Services : Letting (As a Tenant)
Rent PCM : £580
Would you recommend ? : No
Postcode : OX4

17 Sept 2018
People found this helpful14

Where to begin. I rented from these con artists for three years, and only stayed with them because I was too poor to afford the fees to put down on another place and was able to transfer my deposit from one flat to another. They constantly lied to me and my flat mates about improvements to the ... Read Full Review


Comments on Agent Fees

All a rip off

Comments (0)Was this helpful?:
Please DO NOT USE ...

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1 Star Review

By : 'Claire'
Branch : Oxford, 47 Walton Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : OX2

13 Sept 2018
People found this helpful15

We used NOPs to rent a property in Jericho last year. They were generally unhelpful, disorganised and unprofessional. When we complained about various maintenance issues, they often would ignore our emails or when they did respond it would take weeks, even months, to get the problem looked at. The ... Read Full Review


Comments on Agent Fees

Extortionate

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Tenant Fees
Tenant
Holding Deposit (per tenancy)

1 weeks rent

Last Updated On 04/06/2019, 1:49 PM by 0

Tenant
Tenancy Deposit

5 Weeks Rent

Last Updated On 04/06/2019, 1:55 PM by 0

Tenant
Lost Keys

Lost Key Replacement or Change of Lock or Locks

Last Updated On 04/06/2019, 1:56 PM by 0

Tenant
Early Termination

Early Termination Charge For Vacating Tenant £50.00 inc VAT

Last Updated On 04/06/2019, 1:54 PM by 0

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 11/30/2, 12:00:00 AM by allAgents

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