Royal Arsenal Residential

Royal Arsenal Residential, nothing Royal about them! -No management in entire lease period -Poor maintenance of flats -Rude and unavailable staff -Oversold, under-delivered -Scammers with checkout policy We rented from Royal Arsenal Residential for a little less than a year, and found the experience to be terrible. For the attention given at the beginning, and the amount that we paid in fees, we expected the service to continue through our lease, but, it quickly ended as soon as the monies were exchanged. As two professional people working in London, we expected from the initial service that we are moving into a well respected, safe family friendly neighbourhood. Riley Giddons, the manager of the flats, was unresponsive and rude. He was terrible to deal with, he regularly missed appointments or would reschedule them at the last minute. Our first meeting with him, where he was meant to walk us through the flat, was three weeks after we had moved in. When he would show up he would likely be late and complain that it was his day off - not something we were told about when scheduling the appointments. When he would come visit he would promise to fix many things around the flat, this included a broken shower door, a leaky shower head, faulty fridge/freezer, broken mailbox, a wardrobe which was completely unusable, were still unfixed by the time we moved out almost a year later - and when we emailed him early on during our stay to let him know that something was broken or in bad shape from lack of maintenance during the previous tenancy - he would try to first blame us quite aggressively and then say he would come over but never do so and would stop answering emails on the subject. When we first came to see the flats, we were told that our rental amount was high because it included a parking space, which we told them we didn't need. They assured us that the parking spaces would be easily rented out, and that they would be happy to advertise and lease it out for us. In our tenancy there, they never contacted us once about the parking spot, we followed up multiple times, once we were told that it was