Purplebricks

We've recently sold with Purple Bricks and thought I'd share our experience as there's obviously a lot of negativity around them. Overall we had a positive experience although I can understand why people could have a bad time with them. I had a lot of apprehension before deciding to ... Read Full Review

Overview Reviews About Purplebricks UK Logo Purplebricks UK Reviews 75,962 • Excellent 4.5 stars: Excellent 4.6 Reviews ... Read Full Review

Summary: Do not use Purple Bricks. The customer experience and service is indefensible. Below is an outline of our initial complaint followed by a response from their complaint department supporting Tomasz Ros' (The estate agent) actions because they "feel" he had done nothing ... Read Full Review

'Adam' couldn't get through to me by phone although we E-Mails were exchanged so didn't turn up. Another agent didn't bother replying to my voicemails or text and didn't turn up. Waste of ... Read Full Review

I think there has been a dodgy thing during my viewing of a property ...i tried for days and did not get an appointment as it didnt show any dates but realized that the negotiator was showing the property to different people ..and even putting offers without the dates being shown on the website ... Read Full Review

This company needs to look at itself before using credit agencies to hound customers for money. Purple bricks made zero attempt to contact me for payment, the agent said they would contact me but they never tried. but they probably wasted however much in fees to get someone to hassle me for money ... Read Full Review

AVOID!!! One star is too much! First time we rented a property through an agency, and it will deffinitely be the LAST time. They are the worst. They find a way to contact you when they need something, they will even find time to email you at midnight with urgent matters, but when you are looking ... Read Full Review

Please do yourself a HUGE favour and do not use to sell in London. I am in the middle of a huge complaint with our purplebricks experience and I would strongly recommend not getting sucked in by the cheap costs of Purplebricks, they are crooks and you must AVOID. They have also tried to remove ... Read Full Review

Terrible agent, stay away. We advertised our house for sale at a very competitive price and in about 10 weeks hardly managed to get anyone in to view, we paid for viewings too but the rep never had any availability but 9 10 at night which is stupid, didn't show up at a viewing. Very ... Read Full Review

Purplebricks are a big con run by totally incompetent people from top to bottom. They charge you for a service that do fail to provide, then refuse to talk to you. I have emailed several times , called countless times and theh would not get back to you at all and do not care about you once you ... Read Full Review

The worst year of my life. I only used purplebricks due to the house we were buying was on with them. Could never get hold of our agent, we got strung along by our buyer for 6 months with visa problems, mortgage problems, and refused to complete. Of course it all fell through as Purplebricks ... Read Full Review

Extremely arrogant, unhelpful, and apathetic agent EVER! My friends and I were interested in a property, but the agent Arfan refuse to show us around online. When we asked whether we could rent from a certain date, the agent just ignored us deliberately(it is shown that the message has been read ... Read Full Review

Just appalling. It's been about 2 months since my original complaint, and still nobody has contacted me from PurpleBricks. I've had to report them to the Property Ombudsman. Summary of my complaint, as a landlord: 1. Constant delays and lack of communication which led to loss of ... Read Full Review

Needed an important valuation on a property under the Heathrow Flight Plan, had to show BAA that I wanted to market this Property. Been chasing the valuation for 3 day, no response. I received a text from Joshua attached. Sorry to be unsympathetic but my parents (Both disabled) have missed ... Read Full Review

You really do get what you pay for and all you get is a glorified online advert with no help or advice from your "property expert" No bookings can be made by telephone so any potential buyer has to register with purple bricks. We also found that viewings booked seemed suspect and were ... Read Full Review

Just been impossible to get a response, unless it is about sales. Toliet flooding for three days called a dozen numbers, all go to voicemail, and no one calls you back!!! Worst service ... Read Full Review

You don't get what you pay for I didn't have a local expert for the first 4 weeks after paying I have had to do half the viewings myself despite paying for PB to do viewings They are constantly telling me they will respond 'tomorrow' but never do Head office still ... Read Full Review

I'm a landlord. This is not the first time I'm renting my property. Worse experience event. Constant delays and lack of communication and inactivity, even after we had found a tenant. We lost more than 2 weeks of rent, because PurpleBricks had not initiated the reference checks. They ... Read Full Review

Please please please spare yourself the hassle and stress by NOT using Purplebricks. I like so many others, fell for the 'fixed price' selling fee and with how quickly they valued my property. I booked the valuation for the Monday and to be fair to them they arranged the Home Report, got ... Read Full Review

By far the worst agent I have used. DO NOT USE THEM. Problems selling and buying through them. Once you sign the contract they don't care as they get paid. Only advice they offer is reduce then price. The only thing they do for their fee is advertise the ... Read Full Review