The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

1.2/5, 508 Reviews
6% Recommended
40% sales valuation accuracy
46% letting valuation accuracy
21% sales fee satisfaction
21% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 40.00% | 21% | £23,000 | £3,500,000 |
| Lettings | 46% | 21% | £390 | £1,600 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 56 | 0 | 52 | 23 | 203 | 1 | 42 | 2 | 127 |
Purplebricks
Suite 7 First Floor, Cranmore Place, Cranmore Drive, Solihull, West Midlands
B90 4RZ
0800 810 8008
By : 'very'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : WN5
I have to start by saying that our agent seemed like a nice guy, I felt he was just working for the wrong company, although he probably can't sleep at night knowing what said company does. Purple bricks do nothing to sell your property, no emails, advertising or publicity except on moving ... Read Full Review
Awful
By : 'A'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Buyer)
Would you recommend ? : No
Postcode : SN5
All I can say - if you pay peanuts you get monkeys. I think that saying says it all - no other description ... Read Full Review
By : 'Mark'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Buyer)
Would you recommend ? : No
Postcode : BN1
As feedback: 1. I've only tried to make appointments to view two properties with Purplebricks. 2. I've received 24 emails since yesterday (Tues). 3. I've spoken to the central switchboard three times. Dealing with PB is complicated and frustratingly time consuming, ... Read Full Review

By : 'Purple'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Sold price : £350000
Would you recommend ? : No
Postcode : TF2
DO NOT USE PURPLE BRICKS. I decided to sell my home and foolishly fell for the none commission advert that cost me dearly. I contacted Purple Bricks and a Craig Tokley came to see me. He was friendly and looking back I was foolish to listen. He had one sales point and that was savings, which we ... Read Full Review
Cost me loads more than I am supposed to have saved
By : Victoria Watson
27 Apr 2019Please send me a contact for you my friend , I'm in similar position , let's fight these bastard's.. absolute...
By : 'none'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : WD4
Really disappointed with this agent. They make too many simple mistakes like missing appointments, etc wasting your time. Please avoid. Not worth ... Read Full Review
By : 'rhosboy'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : LL28
They overpriced by £35k to start with and I did discuss this with the agent but she was adamant. She was most helpful and kept in touch the first 4 weeks after which never heard from her again. Nearly 12m and 3 viewings later still not sold. Dropped it by £35k last week, and had some interest. ... Read Full Review
overpaid for no work done
By : 'Christctc'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : ME15
UPDATE TO THIER RESPONSE. Yes they offered me £200 which I declined. I will take this to the ombudsman for statistical purposes and will be filing a motion in the small claims court. IF IT IS CHEAPER GUYS, DONT FALL INTO THE TRAP. GO FOR A REPUTABLE LOCAL ESTATE AGENT AND PAY THAT BIT EXTRA. ... Read Full Review
By : Elaine
4 May 2019I would be interested to know how you get on with the small claims court. I am in the same situation as you. Trying to sell with PURPLE BRICKS is a waste of time and money. They are not proactive...
By : 'LIARS!!'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : E10
I'm afraid I join the hundreds out there that have been bitten by these thieves!! I signed up to Purple Bricks in June 2018 after I was told that my property will have access to over 400 000 potential buyers. Rubbish, rubbish, rubbish!!!! It is now April 2019 and I've had 5 viewings in ... Read Full Review
FEES ARE VERY BAD BECAUSE YOU ARE TIED INTO PAYING THEM. WHETHER YOUR PROPERTY SELLS OR NOT,YOU HAVE TO PAY THE FEES!
By : 'Dissatisfied'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Buyer)
Sold price : £110000
Would you recommend ? : No
Postcode : CF33
Absolutely disgraceful service provided, I suggest avoiding this company like the plague! Had a viewing for a house and didnt get notified that the property had been sold days prior, wasted our time and had to find out ourselves the property had been sold when we checked online again. Short ... Read Full Review
Awful

By : 'Brian'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Sold price : £87500
Would you recommend ? : Yes
Postcode : SK16
Joe Grundy took control of the sale of my property and had it sold in less than a week . He kept in touch with me through the process and was there when ever I needed him AN ABSOLUTE GENT!! A TOP AGENT Cheers ... Read Full Review
good deserved every penny
By : 'Website'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : MK40
Website location selection doesn't work. Throwing me up properties 50+ miles away from chosen location for every option eg. 1 mile radius, 2 miles, 5 miles, 10 message etc. Complete waste of ... Read Full Review
N\/a
By : 'Kentish'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : TN27
Highly unprofessional approach to selling your property. When you complain about the service and are then made to feel it its your fault and not down to their lack of duty of care to the client. This agent wins every time they take a fee whether they sell your house or not. My house was ... Read Full Review
The fee would be good if they provided a service.

By : 'Unhappy'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : B79
Once you have signed they are not interested as they get paid regardless. Will have to instruct a proper agent as well to get the job ... Read Full Review
Too much for nothing.
By : 'Kawasakibob'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : ML5
Got pb to value and market our property . Agent was full of ,I'll do this etc for you all bells and whistles . Ended up after we were locked into contract he sent his wife to do viewings . someone we had never met never mind she had never seen the inside of our property . Made complaint ... Read Full Review
Bad
By : 'Sumit'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : B43
I will comment about them based on the disgraceful experience I received from purple bricks. My property is on the market for almost a year now which has been a matter of concern for me about their performance and their approach. When I first put my property on market I was told they will be able ... Read Full Review
By : 'STAY'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : TS15
WORST EXPERIANCE EVER INCOMPETENCE TO THE HIGHEST DEGREE , THEY WILL TRY Their best to deduct from your deposit at the most minute of things professional theifs you've been warned stay away ... Read Full Review
Useless

By : 'London'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : N10
Used Purple Bricks to try to try to sell flat last year. Flat was on market for around 2 months and only attracted one viewing and no offers. Yet Purple Bricks is still demanding payment of nearly £1200. I regret using their service, as the service provided was insufficient to justify such a ... Read Full Review
Excessively high given the service
By : 'dissatisfiedclient1'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : HA0
Decided to go with Purplebricks to try and save money and it worked, but the stress of having to deal with everything myself was hardly worth it. An agent came and took some poor quality photos, and wrote up a generic description that wasn't even accurate to my flat! He must've got it ... Read Full Review
Good compared to high street agents but for just the listing might as well go for the cheapest online one.
By : 'StuieN'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Letting (As a Tenant)
Rent PCM : £1000
Would you recommend ? : No
Postcode : GL1
I don't know where to start, I didn't know incompetence could be run this high! We are tenants through Purplebricks. There are some issues, but Pbricks just don't bother to respond to those issues. I have gone direct to the landlord, landlord instructs Pbricks to get issue ... Read Full Review
Fee's !!!! I am in the process of starting the small claims procedure! Paid a fee for a service we haven't received, court time...........

By : 'pebblymarm'
Branch : Head Office - Solihull, Suite 7 First Floor, Cranmore Place, Cranmore Drive
Services : Sales (As a Vendor)
Sold price : £160000
Would you recommend ? : No
Postcode : TQ1
Was completely sucked into Purple bricks by the charismatic actor, Mike Emery, who promised the world and delivered nothing. After the initial rosy period, the communication disappeared. Upon checking the empty property, someone had left a nasty mess in the loo and he had the only other key.... ... Read Full Review
cheap and nasty contract, you pay whatever
By : Malaika
11 Mar 2019Worse agency ever.... just took my money and I didn't get house and money back... people working there whorse ever... never ever again... I'm homeless and they don't care about...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 12/13/2017, 8:19:08 AM by allAgents