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Park & Bailey

4.5/5, 127 Reviews
90% Recommended

90% sales valuation accuracy

88% letting valuation accuracy

89% sales fee satisfaction

89% letting fee satisfaction

Contact Us
With over 50 years service behind us we have experienced many changes in the way we undertake property sales. One aim that has remained constant is a level of service we can be proud of. Whatever your property requirements may be, we would welcome your call.
Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales90.00%89%£174,000£750,000
Lettings88%89%£850£2,250
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
1213357436425
Address

Park & Bailey
41 High StreetCaterham, Surrey
CR3 5UE
01883 342205

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 09:00 - 17:30
  2. 09:00 - 17:30
  3. 09:00 - 17:30
  4. 09:00 - 17:30
  5. 09:00 - 17:30
  6. Closed
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Social Media
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Latest Properties

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Park & Bailey Branches (View All 6)
Don’t not use these ...

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1 Star Review
UserName

By : 'Luke'
Branch : Coulsdon branch, 150\/152 Brighton Road
Services : Sales (As a Vendor)
Sold price : £750000
Would you recommend ? : No
Postcode : CR5

20 Dec 2022
People found this helpful1

I would not recommend using these agents to buy or sell. I would never buy a property from these agents, nor sell a property to anyone involved with these agents again. They are not transparent, lack of clear communication and are willing to have you waiting around for months for nothing to happen. ... Read Full Review

Comments (0)Was this helpful?:
An excellent estate agent ...

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5 Star Review
UserName

By : 'Princy'
Branch : Caterham branch, 41 High Street
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : CR3

27 Sept 2022
People found this helpful0

An excellent estate agent providing excellent marketing advice, good communications and timely updating throughout the process. I would highly recommend Park and Bailey ... Read Full Review

Comments (0)Was this helpful?:
Shocking ...

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1 Star Review

By : 'Sam'
Branch : Caterham Valley Branch, 25 Station Road
Services : Letting (As a Tenant)
Rent PCM : £1050
Would you recommend ? : No
Postcode : CR8

5 Feb 2022
People found this helpful0

Terrible estate agent. 1 year after moving out of a flat let by P&B we’re still angry. They have let this flat at least 3 times to our knowledge with exactly the same problem. The pictures don’t lie. For anyone thinking about letting a flat on OLD LODGE LANE Opposite the ... Read Full Review


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Comments (0)Was this helpful?:
We have recently sold two ...

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4 Star Review

By : 'Seller'
Branch : Coulsdon branch, 150\/152 Brighton Road
Services : Sales (As a Vendor)
Sold price : £675000
Would you recommend ? : Yes
Postcode : CR5

27 May 2021
People found this helpful0

We have recently sold two properties through Park and Bailey in Coulsdon and the team were proactive in helping to get both sales over the line. Professional and courteous at all times and helped to secure both sales at a good price and in a timely ... Read Full Review

Comments (0)Was this helpful?:
Fantastic, friendly and ...

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5 Star Review
UserName

UserName

By : 'Heather'
Branch : Caterham Valley Branch, 25 Station Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : CR2

5 May 2021
People found this helpful0

I have used Park and Bailey now for over 6 years to manage a property and I could not have asked for better service from a letting agent than what Park and Bailey have provided. During this time, we have encountered various challenges with tenants and property maintenance, and Jayne, Liz, Jacqui ... Read Full Review

Comments (0)Was this helpful?:
Great Agents. They were very ...

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5 Star Review
UserName

By : 'Julie.drayton'
Branch : Caterham Valley Branch, 25 Station Road
Services : Letting (As a Tenant)
Rent PCM : £2200
Would you recommend ? : Yes
Postcode : CR5

22 Dec 2020
People found this helpful0

Great Agents. They were very helpful and professional. Made my experience of letting a property easy. Would recommend them to all my friends and family ... Read Full Review

Comments (0)Was this helpful?:
Please please DO NOT trust ...

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1 Star Review

By : 'Lydia'
Branch : Coulsdon branch, 150\/152 Brighton Road
Services : Sales (As a Buyer)
Sold price : £525000
Would you recommend ? : No
Postcode : CR5

13 Dec 2020
People found this helpful1

Park & Bailey should be renamed 'Shark & Bailey'! We were weeks away from exchanging on a house listed with this agent, only to receive a phone call to tell us that a new offer had been accepted by the vendor THREE months after ours had been agreed! We know that ... Read Full Review

Comments (1)Was this helpful?:

By : Hadley Lyas

16 Dec 2020

We are sorry to receive your complaint and have responded to your complaint in more detail via email. We requested access for viewing for you but our clients are not easy to reach and had taken...


Delighted ...

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5 Star Review

By : 'Mrs'
Branch : Warlingham Branch, 426 Limpsfield Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : CR6

5 Apr 2019
People found this helpful0

Thank you to all the team at your Warlingham branch. My experience has been a very positive one from the initial decision on price to sale of my property in Warlingham. The extensive knowledge of the area was another benefit in using this office and I am certain helped achieve a fast ... Read Full Review


Comments on Agent Fees

Satisfacory

Comments (0)Was this helpful?:
PROPERTY ...

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5 Star Review
UserName

UserName

By : 'ZOE'
Branch : Caterham Valley Branch, 25 Station Road
Services : Letting (As a Owner)
Rent PCM : £895
Would you recommend ? : Yes
Postcode : CR3

26 Feb 2019
People found this helpful0

I HAVE BEEN RENTING MY PROPERTY OUT THROUGH PARK AND BAILEY FOR OVER 8 YEARS NOW AND I HAVE ALLWAYS FOUND THE TEAM IN CATERHAM VERY HELPFULL AND FRIENDLY. NOTHING IS TO MUCH TROUBLE FOR THEM. HIGHLY ... Read Full Review


Comments on Agent Fees

GOOD

Comments (0)Was this helpful?:
A job well ...

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5 Star Review

By : 'Mr'
Branch : Crawley Branch, 235 Three Bridges Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : RH10

1 Sept 2018
People found this helpful0

A professional and courteous service. Park and Bailey helped us find buyer very quickly. An all round good experience. Thank ... Read Full Review

Comments (0)Was this helpful?:
wonderful ...

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5 Star Review
UserName

By : 'Susan'
Branch : Caterham Valley Branch, 25 Station Road
Services : Letting (As a Tenant)
Rent PCM : £1550
Would you recommend ? : Yes
Postcode : 14

4 Aug 2018
People found this helpful0

We have used this wonderful team for 5 house moves, they are keen,diligent, hard working and most of all honest! we have been well cared for and supported, Jayne, Jackie, Josh, Jo, Charlotte and Liz work as a team to ensure you get the best service and care. THANK ... Read Full Review

Comments (0)Was this helpful?:
Efficient ...

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5 Star Review
UserName

By : 'Sharon'
Branch : Caterham Valley Branch, 25 Station Road
Services : Letting (As a Owner)
Rent PCM : £2250
Would you recommend ? : Yes
Postcode : CR6

30 Apr 2018
People found this helpful0

I have been delighted with the service I have experienced regarding the management of my property. Liz has been helpful/friendly/polite in every way. I would not hesitate to recommend this ... Read Full Review


Comments on Agent Fees

Average

Comments (0)Was this helpful?:
I had a viewing schedule for ...

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1 Star Review
UserName

By : 'M'
Branch : Caterham branch, 41 High Street
Services : Sales (Prospective Vendor/Buyer)
Sold price : £325000
Would you recommend ? : No
Postcode : CR3

7 Oct 2017
People found this helpful1

I had a viewing schedule for 3pm on Saturday 7 Oct 2017 at a property in Caterham. I was very excited when I saw the property on Park & Bailey website. Unfortunately, due to heavy traffic and our taxi driver getting lost and taking a longer road, I was 25 mins late. I rang prior to the ... Read Full Review


Comments on Agent Fees

Not application

Comments (2)Was this helpful?:

By : customer services department

17 Oct 2017

We are incredibly disappointed that you have chosen to use media rather than our in house complaints procedure as we would have welcomed the opportunity to respond to your comments. Having reviewed ...


Park and Bailey have been ...

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5 Star Review
UserName

UserName

By : 'Peter'
Branch : Caterham branch, 41 High Street
Services : Sales (As a Vendor)
Sold price : £385000
Would you recommend ? : Yes
Postcode : CR3

8 Sept 2017
People found this helpful0

Park and Bailey have been absolutely superb during our house sale and purchase. The sales was excellent, and the aftercare by Sue was outstanding. In fact our chain was close to falling through very many times, but she kept it on track. We couldn't have done it without her. I can't recommend Park ... Read Full Review


Comments on Agent Fees

Good

Comments (0)Was this helpful?:
Very disappointed. arranged ...

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1 Star Review

By : 'Cecily'
Branch : Warlingham Branch, 426 Limpsfield Road
Services : Sales (As a Buyer)
Would you recommend ? : No
Postcode : SE3

21 Jun 2017
People found this helpful0

Very disappointed. arranged to view a house, travelled over an hour each way and only to find no one there to open the door for us. Called the manager of that agent who promised to look into. No reply at all and still waiting for an apology for wasting our ... Read Full Review

Comments (0)Was this helpful?:
Steer clear! Management of ...

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1 Star Review

By : 'Phil'
Branch : Caterham Valley Branch, 25 Station Road
Services : Sales (As a Buyer)
Would you recommend ? : No
Postcode : CR3

22 Dec 2016
People found this helpful1

Steer clear! Management of this office has no concept of right and wrong. Despite the Caterham office being asked numerous times we were advised that all keys had been passed to us. After spending over £200 on a locksmith to gain access to locked doors Park & Bailey suddenly passed on ... Read Full Review


Comments on Agent Fees

Not applicable. we are the buyers

Comments (0)Was this helpful?:
Very professional and seemed ...

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5 Star Review

By : 'Scott'
Branch : Warlingham Branch, 426 Limpsfield Road
Services : Sales (As a Buyer)
Sold price : £375000
Would you recommend ? : Yes
Postcode : CR6

28 Jun 2016
People found this helpful0

Very professional and seemed to really care about our case. Very happy with the service we received and would recommend to ... Read Full Review


Comments on Agent Fees

Neither good or bad.

Comments (0)Was this helpful?:
Very easy process buying ...

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5 Star Review
UserName

By : 'Sarah'
Branch : Warlingham Branch, 426 Limpsfield Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : CR0

28 Jan 2016
People found this helpful0

Very easy process buying through Park and Bailey. Sam was helpful and responded immediately to our offer both in writing and on the phone. Once our offer was accepted, Ginette kept us updated throughout the buying process and ensured that our purchase went smoothly. Ginette was always available ... Read Full Review

Comments (1)Was this helpful?:

By : ginette bronsdon

11 Mar 2016

thank you for your kind comments and we were delighted to...


The agent showing us the ...

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4 Star Review
UserName

UserName

By : 'JC'
Branch : Caterham branch, 41 High Street
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : CR3

11 Jun 2015
People found this helpful0

The agent showing us the property was helpful and friendly but there were a few details about the property he was unable to answer. During the conveyancing period we were particularly impressed by the responsiveness of the Sales progression Team, in particular Sue Hodson. The only real issue we ... Read Full Review

Comments (0)Was this helpful?:
I have let out my property ...

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5 Star Review
UserName

UserName

By : 'Kim'
Branch : Caterham Valley Branch, 25 Station Road
Services : Letting (As a Owner)
Rent PCM : £870
Would you recommend ? : Yes
Postcode : CR3

2 Mar 2015
People found this helpful0

I have let out my property for the last year through P&B, station road, and I cannot fault the service. Everybody I have come into contact with has been exceptionally helpful and has always responded to queries quickly, professionally and with clear instruction, direction and support. My flat ... Read Full Review


Comments on Agent Fees

Ordinarily I baulk at the idea of handing over so much money to agents, but in this case they earned every penny.

Comments (0)Was this helpful?:
1 - 20 of 127 items

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Last updated at 11/30/2, 12:00:00 AM by allAgents

Awards won by Park & Bailey

Regional Awards Won by Park & Bailey

Individual Branch Awards

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