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The UK's Largest Customer Review Website for the Property Industry

2.4/5, 37 Reviews
36% Recommended
0% sales valuation accuracy
60% letting valuation accuracy
42% sales fee satisfaction
42% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0.00% | 42% | £0 | £0 |
| Lettings | 60% | 42% | £360 | £900 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 12 | 19 | 0 | 0 | 0 | 0 | 1 | 2 |
Lobster Lettings
Atlas House, Suites 7 & 8 Caxton Close, Wigan, Greater Manchester
WN3 6XU
0845 257 0058

By : 'Gemma'
Branch : Head Office Wigan, Atlas House, Suites 7 & 8 Caxton Close
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : WN4
<p>I'm actually laughing at Karen's response to this, the problems seem to be a reoccurring issue ! Jobs do not get done, if they do... why did I have to report to the council after 3 years of waiting for a boiler to be fixed, 'fixflo' is a stop gap because no one can ... Read Full Review
By : 'Gemma'
Branch : Head Office Wigan, Atlas House, Suites 7 & 8 Caxton Close
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : WN4
Nothing positive to say about this estate agents. They're all very rude on the phone, literally have to hound them for weeks/months/years to get jobs done, need an nvq in customer service ... Read Full Review

By : 'Soph'
Branch : Warrington, 5 Bold Street
Services : Letting (As a Tenant)
Rent PCM : £425
Would you recommend ? : Yes
Postcode : WN5
I was hesitant at first from the bad reviews, however I can categorically say they are unwarranted. This agency has been amazing. First time renter and they have literally answered and helped with every question (even the stupid ones) I have had 1 or 2 hiccups that were almost immediately solved, ... Read Full Review

By : 'Landlord'
Branch : Head Office Wigan, Atlas House, Suites 7 & 8 Caxton Close
Services : Letting (As a Owner)
Rent PCM : £575
Would you recommend ? : No
Postcode : WN3
Keep well away from this company. They say they help and support but in fact do nether! No help what so ever. They Just take your money and do nothing else. I’ve been waiting several weeks now for proof of letters they claimed were sent to me but I never received. I was promised by ... Read Full Review

By : 'John'
Branch : Warrington, 5 Bold Street
Services : Letting (As a Tenant)
Rent PCM : £400
Would you recommend ? : No
Postcode : WN5
I don't even know where to start... Everything you already see on this website about lobster is true, I've dealt with them for years. They are arrogant, unwilling to listen, swindlers, out for their own profit, and nothing else. They aren't in the business of home ... Read Full Review
By : 'Anonymous'
Branch : Head Office Wigan, Atlas House, Suites 7 & 8 Caxton Close
Services : Letting (As a Tenant)
Rent PCM : £575
Would you recommend ? : No
Postcode : WN2
Absolute joke! Was a good tenant for 2 years until served a section 21 and kicked out so they could re-let the property for more. Now I’m fighting for the return of my deposit because they believe I owe them rent when I don’t. Avoid these con artists at all costs! Many people ... Read Full Review
By : Karen O\'Connor
4 Feb 2022Dear Hannah, we are very disappointed to read your review - particularly the inaccuracies/fabrications that you have raised. 1) The section 21 was not served so that we could "kick you out so ...

By : 'Nick'
Branch : Head Office Wigan, Atlas House, Suites 7 & 8 Caxton Close
Services : Letting (As a Tenant)
Rent PCM : £500
Would you recommend ? : Yes
Postcode : WN2
Was going into the unknown having never rented before and was looking for properties in the Wigan area away from my current location I contacted many letting/estate agents and was let down by many informing me the houses/flats were not available but still showing on all the usual sites ... Read Full Review
By : Karen
11 Jun 2021Hi Nick, that is such a lovely review!! Thank you very much for taking the time to write such positive words about your experience with us - we really appreciate it. Hope you are very happy in your...

By : 'Ian'
Branch : Head Office Wigan, Atlas House, Suites 7 & 8 Caxton Close
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : WN3
I've never rented before and have health problems but Karen was brilliant and help me every step of the way to move in to my new home. Would highly ... Read Full Review
By : Karen O\'Connor
27 Apr 2021Hi Ian, thank you very much for taking the time to write us such a lovely review! It is very much appreciated and I am really pleased that you are settled in your new home. Kind...

By : 'josh'
Branch : Warrington, 5 Bold Street
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £400
Would you recommend ? : Yes
Postcode : WA9
this place is a fraud gemma painter be aware!! I have named and shamed her ... Read Full Review
bad!!!
By : Gemma Painter
15 Apr 2021Thank you for taking time to place a review. We do not have a record of a tenant in WA9 paying £400 pcm with the Name Josh so i can only assume this is a fake...

By : 'Chris'
Branch : Head Office Wigan, Atlas House, Suites 7 & 8 Caxton Close
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : WN2
I am guarantor to a family member who needed to move quickly. Karen understood the situation and worked nights and the weekend including her son's birthday to make it happen. I can't speak highly enough of ... Read Full Review

By : 'Jake'
Branch : Head Office Wigan, Atlas House, Suites 7 & 8 Caxton Close
Services : Letting (As a Tenant)
Rent PCM : £775
Would you recommend ? : No
Postcode : WA2
The worst renting company I have ever dealt with. Disgusting attitude from the owner Karen, and when coming to leave lied and swindled there way into receiving all the bond. WARNING STAY ... Read Full Review
By : Karen O\'Connor
3 Sept 2020Please refer to the following link and make your own decisions as to whether this review is genuine or from a disgruntled ex-tenant, who is simply trying to cause trouble having been a problem tenant ...

By : 'Katrina'
Branch : Head Office Wigan, Atlas House, Suites 7 & 8 Caxton Close
Services : Letting (As a Tenant)
Rent PCM : £650
Would you recommend ? : Yes
Postcode : WN3
Absolutely one of the best letting agents I have delt with after having previous problems with another estate agents Karen was so Efficient and got everything done for me during the covid 19 Pandemic Karen was friendly And went above and beyond for us Ready for my fresh start in a place I love I ... Read Full Review
By : Karen O\'Connor
6 Jul 2020Hi Katrina, thank you so much for your very kind comments and taking the time to put a review on here for us. We really appreciate it and are delighted you love your new home. It was a pleasure to...

By : 'Jessica'
Branch : Head Office Wigan, Atlas House, Suites 7 & 8 Caxton Close
Services : Letting (As a Tenant)
Rent PCM : £500
Would you recommend ? : Yes
Postcode : WA9
Such a polite, quick moving estate agents. They helped me get myself in a home with my daughter ASAP. Karen O’Connor was very professional and polite, she understood my needs and guided me through it all. I highly recommend the service. Thank you so ... Read Full Review
By : Karen OConnor
6 Jul 2020Hi Jessica, thank you so very much for your very kind comments and taking the time to put a review on here for us. We really appreciate it. Hope you have settled in to your lovely new...

By : 'Stephen'
Branch : Head Office Wigan, Atlas House, Suites 7 & 8 Caxton Close
Services : Letting (As a Tenant)
Rent PCM : £375
Would you recommend ? : Yes
Postcode : WN5
Absolutely delighted with the exemplary service I received from Lobster Lettings. The attention and service I received was second-to-none....including receiving prompt attention in all my correspondence, even all day Saturday and Sunday, and in the evenings. Nothing was too much trouble for ... Read Full Review
By : Karen OConnor
6 Jul 2020hi Stephen, thank you for your very kind comments and taking the time to put a review on here for us. We really appreciate it. It was a pleasure to be able to help you with your move and are pleased ...

By : 'Megan'
Branch : Head Office Wigan, Atlas House, Suites 7 & 8 Caxton Close
Services : Letting (As a Tenant)
Rent PCM : £450
Would you recommend ? : Yes
Postcode : WN8
Helped us a lot throughout the COVID-19 didn’t expect to move In so fast really happy with the home. Gemma and Karen really have made us feel welcome to the company helped with as many enquiries as possible even throughout bught time. The responses was really fast also very very nice ... Read Full Review
By : Karen OConnor
6 Jul 2020hi Megan, thanks for your very kind comments and for taking the time to put a review on here for us. We really appreciate it. It was a pleasure to be able to help you with your move and hope you are ...

By : 'Darren'
Branch : Head Office Wigan, Atlas House, Suites 7 & 8 Caxton Close
Services : Letting (As a Tenant)
Rent PCM : £650
Would you recommend ? : Yes
Postcode : WA7
Helped us rent a house even through the covid-19 crisis. Dealt with Karen and Gemma and had Good communication throughout the application process. 5 stars. ... Read Full Review
By : Karen OConnor
6 Jul 2020thank you for your very kind review, Daniel. It was a pleasure to help with your move and we really appreciate you taking the time to give this lovely...
By : 'Stephen'
Branch : Warrington, 5 Bold Street
Services : Letting (As a Tenant)
Rent PCM : £550
Would you recommend ? : No
Postcode : PR25
Not even sure if this agency exists anymore. Over the last few weeks I have phoned up, no answer. I have emailed, no reply. Concerning a dodgy boiler. Next thing will be to go to agency physically to see if anyone actually works there and they can pay for my ... Read Full Review
By : 'Pamela'
Branch : Head Office Wigan, Atlas House, Suites 7 & 8 Caxton Close
Services : Letting (As a Tenant)
Rent PCM : £450
Would you recommend ? : No
Postcode : WA9
Absolute scam artists. This is a joke of a company. I have rented a property that I paid 6 months rent upfront for. I was assured that all work had been completed prior to my move in date. Needless to say this hadn't happened. The battle with this company and its DEPARTMENTS ( which ... Read Full Review
By : 'Hugh'
Branch : Head Office Wigan, Atlas House, Suites 7 & 8 Caxton Close
Services : Letting (As a Tenant)
Rent PCM : £550
Would you recommend ? : No
Postcode : WN2
Went to view a property in Platt Bridge at 3.15pm yesterday. 3.25, no sign of anyone. Sent text asking if they were on their way, no rely. Rang office, put on hold for 5 minutes. They said the person wasn't answering the phone. Meanwhile the tenant came home from work. She said she did not ... Read Full Review
No comment. Not worth another comment!
By : Karen
22 Jun 2019Sorry to hear of your experience but I think you may be confusing us with another agency? We did not have a property available in Platt Bridge that was tenanted at the time of your comment, so the...
By : 'Kirsty'
Branch : Head Office Wigan, Atlas House, Suites 7 & 8 Caxton Close
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : WN2
Well done to all the girls at lobster lettings they all worked really well to sort me and my girls out in a property ð thank you so much really appreciated all your ... Read Full Review
Really good
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