The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.8/5, 1743 Reviews
96% Recommended
88% sales valuation accuracy
83% sales fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 88.00% | 83.00% | £22,000 | £6,000,000 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 127 | 98 | 188 | 199 | 481 | 62 | 278 | 34 | 97 | 179 |
haart
62 Newland St, Witham, Essex
CM8 1AH
01376 510710

By : 'Sammy'
Branch : Dereham, 12 High Street
Services : 8
Sold price : £325000
Would you recommend ? : No
Postcode : NR19
Avoid selling a house! • Lie to customers • No follow up • No customer Service • Don’t act in seller best interest • Don’t communicate with each other or customers • Floor plans with major errors, leaving out windows and huge errors in sizes. It is expected an estate agent to follow up every ... Read Full Review
Avoid if selling a house! • Lie to customers • No follow up • No customer Service • Don’t act in seller best interest • Don’t communicate with each other or customers • Floor plans with major errors, leaving out windows and huge errors in sizes. It is expected for an estate agent to follow up every enquiry and interest in a property on behalf of the seller, but Haart do not do this. You would think the more interested parties, the better the selling price could be, but Haart seem to not care and instead put buyers off dealing with them and in turn must get a lesser sold value for clients. My experience… After making contact to view a property Haart had for sale I initially had to chase up my enquiry to book a viewing as they did not get back to me in a reasonable timeframe. Finally, I had managed to make a viewing appointment. On the morning of the appointment, I was contacted by Ben the branch manager to ensure all was ok for our appointment at 4pm, to which I confirmed. I arrived as arranged, in good time for the viewing at 4pm. The property I was viewing was less than 5 minutes from the local Haart branch I was dealing with. However, after standing in the rain at the property I was viewing for 10 mins past the appointment time, I called the branch and spoke with Lily. I was told that Timothy was coming and was running a bit behind, I would have expected a courtesy call to advise me of this, but I let that slide as I was a keen buyer. I then asked how long he would be and was told to give it 5 minutes and if no sign then to call back. I asked if they could contact Timmothy to ensure he was on the way but was told they do not have a contact number for him, which shock I expressed I can’t understand why they have no contact number for a member of staff, this was laughed off unprofessionally, but as a keenly interested buyer I waited with hesitation. I gave it 10 minutes instead of the instructed 5 minutes but still no sign, so I called again and this time Natasha, another member of staff answered. I was now told it was Ben the branch manager that was coming and he was stuck in traffic and would be these in 5 minutes (Deja vu). This time I waited another 15 minutes while looking around the outside of the property in the rain. 15 minutes passed and still no sign, it was now nearly 40 minutes past the viewing appointment with no call from Haart, Timothy or Ben to advise of the situation/update me on a eta. Finding it hard to believe they were run running 40 minutes late getting to the property that was less than 5 minutes from the branch, I decided to give up and left. I was expecting to hear from the office/agents Timothy or Ben to apologise and rearrange. Sadly, there has been no further contact from Haart. I suppose I can excuse Timmothy from not contacting me as he doesn’t have a phone, but Ben being the branch manager should have certainly tried his upmost to pursue me if he was acting in the seller’s best interests. Now this seller has lost a keenly interested buyer and so will many more that choose Haart as I will not deal with them after this appalling customer service and uncalled for treatment.
By : 'Emily'
Branch : Newport, 11 Bridge Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NP26
avoid at all costs - don't believe a word they say on the phone, get everything in writing, very poor communication, poor service, lousy complaints process. Go somewhere you can. I couldn't lock the house or have hot running water a month, no refund, nothing. Just give us your money and go ... Read Full Review
They had my deposit for 6 weeks, then tried to delay less than 24 hours before moving in, with zero communication, terrible.
By : 'Steve'
Branch : Grayshott, Grove House, Headley Road
Services : 3
Would you recommend ? : Yes
Postcode : GU26
Having had our flat on the market nearly a year with one Grayshott estate agent and then 6 months with another, I decided to pop in to Haart Grayshott to see they could help. From start to finish the team were incredible. Fantastic communication all the way through. Achieved a super price and ... Read Full Review
By : 'Sue'
Branch : Cambridge, 19 The Broadway Mill Road
Services : 1
Would you recommend ? : No
Postcode : CB4
Let a property through Haarts many years. . Over the last five years very little management fee charged. Lately service has been dreadful.; failures in administration, carrying out landlord request, managerial ... Read Full Review


By : 'Sam'
Branch : Nottingham, 16 - 18 Upper Parliament Square
Services : Letting( Accounts )
Would you recommend ? : No
Postcode : NG5
When you think of a stereotypical estate agent, like you see on the recent panorama, then Haart is precisely what comes to mind. We invited three estate agents to come and quote us in May 2025. We went with Haart because we were hard sold on their success – they were the most expensive with ... Read Full Review
1.35% plus VAT allegedly reduced from 1.5%
By : 'Yogesh'
Branch : Guildford, 224-226 High Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : GU1
Sanjay Agarwal was incredible we are very grateful his ... Read Full Review

By : 'Sadhna'
Branch : Guildford, 6 Epsom Road
Services : Letting( As a Owner )
Would you recommend ? : No
We had a great experience with haart. A particular thank you to Sanjay Agarwal, he was ... Read Full Review
By : 'R'
Branch : Dagenham, 1-3a Reede Road
Services : 1
Would you recommend ? : No
Postcode : RM8
Landlords should be very weary before letting a property to this agent. Poor communication, don’t follow through on matters and don’t have your best interests at ... Read Full Review

By : 'Yehlaphi'
Branch : Chelmsford, 65 Duke Street
Services : Letting( As a Tenant )
Would you recommend ? : No
I was pleased to be saved by Emily and Megan when there was a fault at our house. They kept calling way foward and reassurance and were very proactive and responsive. Their customer care is ... Read Full Review
By : 'Stefano'
Branch : Nottingham, 16 - 18 Upper Parliament Square
Services : Letting( As a Prospective Landlord/Tenant )
Sold price : £200000
Would you recommend ? : No
Postcode : NG3
Dinesh and Emma did a very poor job.My offer to buy a property had been accepted in writing. After 10 days I was told someone had put a higher offer in (even tho the property was supposedly off the market). I was asked the match the offer by the vendor (through the agency) which I eventually ... Read Full Review
By : 'Lauren'
Branch : Loughborough, 27 Market Place
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : LE12
very patient and responsive after having to change solicitors so far into the purchasing process was risky but jack made sure the sellers were kept in the loop and assured us we wouldn't lose the house, was very patient and helped chased solicitors and sellers on paperwork and anything that was ... Read Full Review

By : 'Andrew'
Branch : Clacton-on-Sea, 68 Station Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CO15
Excellent service from the start to finish A very professional ... Read Full Review
Very much on par with every other agents

By : 'Jeanette'
Branch : Bar Hill, Unit 12 The Mall
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Today we were introduced to a property by Ola , who arrived at the arranged time , and proved a friendly , informative member of your team. - with the ability to listen to our comments and respond in a positive yet unobtrusive manner. Thank ... Read Full Review
By : 'Roseanna'
Branch : Taunton, 51\/52 High Street
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : EX1
Haart lost me thousands of pounds due to their negligence to complete their contracted tasks. I am now having to take them to court to try and recover the ... Read Full Review
By : 'Kishor'
Branch : Harlow, 18 Broad Walk
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CM20
I would like to express my sincere gratitude to Millie at Haart for her exceptional assistance in resolving the recent fridge issue. Millie was not only knowledgeable and professional but also incredibly helpful and understanding. She patiently explained the problem and provided clear guidance on ... Read Full Review
By : 'Ionut'
Branch : Northampton, 18 Bridge Street
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : NN10
The agent Cora she was really nice.I'm interested to rent the ... Read Full Review
By : 'Matthew'
Branch : Chelmsford, 65 Duke Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CM2
I was helped to a very high standard by Janki Lodhia, whilst dealing with an issue with my property. Janki kept me informed throughout the process and was always available to contact. I’d highly recommend haart and their managed ... Read Full Review

By : 'Robert'
Branch : Cambridge, 64 Regent Street
Services : Sales( As a Vendor )
Sold price : £300000
Would you recommend ? : Yes
Postcode : CB1
Great Agancy and people who work for them such a hard working team including Ren Pugh , Dany and others I recommend haart they are number 1 in Cambridge compare to other ... Read Full Review

By : 'Dawn'
Branch : Nottingham, 16 - 18 Upper Parliament Square
Services : Letting( As a Tenant )
Rent PCM : £230
Would you recommend ? : No
Postcode : NG8
Scott Stennett came to the family property to do a probate valuation . Scott was extremely polite , professional and considerate to the family’s grief whilst discussing the property detail. We were all impressed with his manner and warmth that we would certainly recommend Harts to our ... Read Full Review

By : 'Happy'
Branch : Blaby, 12 Crossways House
Services : Sales( As a Vendor )
Sold price : £203000
Would you recommend ? : Yes
Postcode : LE2
I was so impressed with Steven who worked for Haarts Blaby from him valuing the property we were selling to finding a buyer very quickly indeed. He was so professional and so interested in his work. He inspired confidence from the beginning and followed through by finding a buyer. Sadly as the ... Read Full Review
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Last updated at 10/20/2022, 3:41:33 AM by allAgents