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Properties for Sale
Properties to Rent

Feb 21,2018
Minithumbup
By: 'WATSON'
Feb 21,2018
0 people found
this helpful
We have actually used Goodchilds for nearly 7 years overall, for our old rented property and recently for the sale of our home. Nick Labocha is first class. Totally professional - an "up-front". We had a particularly stressful sale process with an incompetent solicitor and problems with the Land Registry Office. Without Nick's input, smoothing the way at every hurdle, we would have lost the sale. He is A1, nothing is too much trouble for him. And we would thoroughly recommend Good...
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Comment on agent fees
Fees were in accordance with the quotation he gave us.1.25% plus VAT, but for the stress he carried on our behalf and the amount of extra work he personally undertook, he deserved far more !
Was this helpful? Yes
Feb 20,2018
Minithumbup
Robert Norton
Rhys Key
By: 'n_lab1'
Feb 20,2018
0 people found
this helpful
I rented a property out through Goodchilds in Stoke, Rob came out and gave me some useful tips and information about renting. I was reluctant to rent my property at first but rob gave me plenty of reassurances and helped me find a good tenant....
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Comment on agent fees
The commission rates are good. No tenant find fees or re-let fees.
Was this helpful? Yes
Feb 20,2018
Minithumbup
By: 'Rob'
Feb 20,2018
0 people found
this helpful
Used Nick and Sophie at the Goodchilds Telford branch to deal with my rental property. Found me a tenant in less than a week and the service has been amazing, thank you!...
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Comment on agent fees
Good - no up front charges :)
Was this helpful? Yes
Feb 19,2018
Minithumbup
By: 'Megan'
Feb 19,2018
0 people found
this helpful
Awful company/service would not recommend! Hiden fees throughout tenancy agreement, e.g £75 to re new tenancy. £500 depoist of which we only recieved £230 back due to 'check out fee'. Problems in property which where not highlighted or resolved prior to moving in such as no hot water/smoke alarm or extractor fan working. Clear lack of care for tenants from this money making company which i advise anyone to stay away from....
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Comment on agent fees
Bad
Was this helpful? Yes
Jan 31,2018
Minithumbup
Rhys Key
Robert Norton
By: 'Dpizzaro'
Jan 31,2018
0 people found
this helpful
Purchased my first home through Goodchilds and they were very helpful. Nothing seemed too much to ask off them. Reece was superb....
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Comment on agent fees
N/A
Was this helpful? Yes
Jan 29,2018
Minithumbdown
Michael Warke
By: 'Rayden Court'
Jan 29,2018
1 people found
this helpful
Absolute embarrassment to the industry *Dont listen to instructions from the client, takes 3 weeks to respond to an e-mail (after daily phone calls), is never in the office and it would seem that he is generally "the only personal that can help". The service was far superior before Belvoir got involved, but now Richard Price has left they may as well close up shop - the service is diabolical. Even dis-instructing them to manage my property wasn't accepted the first time and ...
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Comment on agent fees
Very high but even more unreasonable based on the service they provide.
Was this helpful? Yes
Jan 18,2018
Minithumbup
Robert Norton
By: 'CJ'
Jan 18,2018
0 people found
this helpful
Worked along Goodchilds in Hanley for 4 years now. They look after my property portfolio. Rob is always on hand to assist me and give advice whenever needed....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 09,2017
Minithumbdown
By: 'Daniel F'
Nov 09,2017
0 people found
this helpful
Never seemed to be in any rush and I was the one doing all the calling around... Would call and they wud say call back but never did till it was too late... The best part of the whole experience was the guy who came round to value the property... He says what u want to hear to make u choose them... In my opinion I now wish i had gone with Paul Carr as they were more experienced and contacted me more than goodchilds did.... Was also impressed that PC had sent a moving in card and also contacted m...
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Comment on agent fees
Not worth what we had to pay due to taking 7 months to complete on my property
Was this helpful? Yes
Oct 28,2017
Minithumbdown
Richard Price
By: 'Disgraceful Service!'
Oct 28,2017
1 people found
this helpful
Worst company and service ever!!!!! Left with a broken boiler for 3 months! Left with temporary electrical work for more than 6 months with potential fire risk- notified on numerous occasions and never bothered to Chase! Had stress of bailiffs coming to the house because of the landlord with outstanding fines- had to take time out of work to go into the office and sort myself due to Goodchilds not answering the phone. Now we have moved out of the property they are chasing a sum of £10...
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Was this helpful? Yes
Oct 13,2017
Minithumbup
Cameron Weston
Rhys Key
By: 'Ken B'
Oct 13,2017
0 people found
this helpful
I acquired a property that I let out through Goodchilds,the process was simple and clear and a tenant found quickly,the very few problems i had were dealt with promptly and the tenants queries were passed on immediately. I have now sold the property through Goodchilds and yet again the process was explained clearly and I was kept up todate with viewings and feedback. They also dealt with the solicitors and the sale went smoothly and I was kept up to speed with the transaction....
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Was this helpful? Yes
Oct 09,2017
Minithumbup
Cameron Weston
Rhys Key
By: 'Kerrie'
Oct 09,2017
0 people found
this helpful
As this was my first time moving into a rental property I had a lot of questions on how the process would work. All of the team at Goodchilds were extremely helpful in detailing the entire process so I always knew what stage my application was at. I would certainly recommend these as lettings agents for tenants and there fees are reasonable too! Kerrie N....
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
Oct 09,2017
Minithumbdown
Michael Warke
By: 'Goodchilds will lie to you on a daily basis steer'
Oct 09,2017
0 people found
this helpful
Goodchilds have managed a property for me for the last 3 years and have done bear minimum during this time. I honestly don't know what I keep using them. But this is the last time. They never call me back, they lie constantly and never do inspections. They are expensive and incompetent. Don't bother using them there are much better agents out there who are honest and competent....
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Comment on agent fees
They charge the highest fee's out there an do nothing.
Was this helpful? Yes
Sep 20,2017
Minithumbdown
By: 'Alan Steventon'
Sep 20,2017
1 people found
this helpful
Worst experience of my life waiting for a deposit of over a grand my land lady was brilliant and was very pleased and thanked me and even came to the hand over when I gave the keys back to tell them to return my deposit as the property was in immaculate condition and she was so pleased I had looked after it and she had made a complaint to goodchilds because they never did the gas safety on time or checked the property but luckily for her she had a good tennent but it could of been so different. ...
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Comment on agent fees
Very bad
Was this helpful? Yes
Sep 14,2017
Minithumbdown
By: 'Worst agency'
Sep 14,2017
4 people found
this helpful
The worst Lettings agency that I ever came across. Do not sign contract with this agency ever. Unprofessional, don't have a clue about anything, only looking for money, ridiculous fees, do not bother to show to appointments they have made themselves, won't respond to emails. Horrible....
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Was this helpful? Yes
Aug 30,2017
Minithumbdown
Luke weaver
Dave Barker
By: 'Brian ex-Wednesbury'
Aug 30,2017
0 people found
this helpful
I've foolishly been a landlord with Goodchilds for the past few years, despite having several run-ins with them in the past over shocking customer service and incompetence (for a time they had my house for sale on Right Move listed twice with two different listings/prices and littered with spelling mistakes and incorrect pictures). I guess through laziness and not wanting the additional costs of changing agents i've stuck with them, but really wish i hadn't. They have made very little effort to ...
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Comment on agent fees
Fee's are overall in keeping although we supposedly get an inspection with the fee, which they never provide (despite asking multiple times).
Was this helpful? Yes
Jul 13,2017
Minithumbup
Abbie Ward-Trickett
Abbie Ward-Trickett
By: 'Steve Russell'
Jul 13,2017
0 people found
this helpful
I was corresponding with Abbie throughout the process of purchasing my house. I found her to be very helpful,even more so than my Solicitors especially as I had a few issues towards the end. She was very Good at keeping me updated on the progress of the house and was a fantastic help. I would definitely recommend Goodchids to my friends in the future. Thank you Abbie. Steve Russell...
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Was this helpful? Yes
Jul 01,2017
Minithumbdown
By: 'S.PRITCHARD'
Jul 01,2017
2 people found
this helpful
Goodchilds forgot to get me to sign a new contract with themselves on a house i was renting out. I decided to leave because they weren't providing the service i was paying for. Because of this they wanted money for leaving. When they realized i didn't have a contract ,they went after the previous owner who hadn't owned the property for 2 years (my mother) They sent her threatening solicitors letters asking for money . My mother is a pensioner and in the end had to come to an agreement or face...
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Was this helpful? Yes
May 17,2017
Minithumbdown
By: 'JDH'
May 17,2017
1 people found
this helpful
Zero Stars Blatant robbery by overcharging tenants and also it seems landlords. Why anyone would use these agents is beyond me; they lie and make up false claims to charge extra on top of fees and rent. The £145 renewal fee is disgusting and the ban cannot come quick enough....
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Comment on agent fees
Bad
Was this helpful? Yes
May 05,2017
Minithumbdown
Hannah Worral
Michael Warke
By: 'Landlord'
May 05,2017
6 people found
this helpful
I used Goodchilds for over 3 years and have to say their customer service is abysmal. No inspections, no photographs, incorrect rent payments, incorrect marketing, no feedback, no phone calls, no meter readings, worst service I have ever had from an agent. Steer well clear. If I could rate at zero I would have....
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Comment on agent fees
Extortionate for the level of service.
Was this helpful? Yes
May 02,2017
Minithumbdown
By: 'Ash'
May 02,2017
2 people found
this helpful
I used Goodchilds for one property recently. As an established private landlord based on recommendation. I found them to overcharge landlords and tenants, they don't return phone calls unless they want some money. They charge for work that has not taken place and after several months I took the property back off them. Use them at your peril but I found the landlord experience with them non existent....
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Comment on agent fees
Very high
Was this helpful? Yes
Apr 30,2017
Minithumbup
Abbie Ward-Trickett
By: 'Harra'
Apr 30,2017
1 people found
this helpful
It was a pleasure dealing with Abbie at the Brownhills branch, she has great customer service & always did her best in dealing with any of our requests when we were purchasing our property. Thankyou again Abbie....
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Was this helpful? Yes
Apr 26,2017
Minithumbup
Robert Norton
Rhys Key
By: 'KimLower'
Apr 26,2017
0 people found
this helpful
We sold a house with them recently after a bad experience with another agent. Goodchild's exceeded every expectation from start to finish! Sold for the asking price within no time at all and nothing was too much trouble even after we had sold. Definitely 100% recommend them!...
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Comment on agent fees
I'd say their fees were fairly average however they 100% earned what we paid them to sell our home
Was this helpful? Yes
Apr 12,2017
Minithumbup
By: 'sadie'
Apr 12,2017
1 people found
this helpful
Excellent our house sold within 2 weeks. they were very helpful and remained in contact with us throughout the selling process....
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Comment on agent fees
average
Was this helpful? Yes
Mar 24,2017
Minithumbdown
By: 'Kashif'
Mar 24,2017
0 people found
this helpful
Totally out of order Avoid like a plague Doesn't keep appointments because when they rang you an hour before the meeting your phone was not connected...
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Comment on agent fees
Negative attitude
Was this helpful? Yes
Mar 15,2017
Minithumbdown
By: 'Nina'
Mar 15,2017
0 people found
this helpful
Rented a flat for my son through this shambles. Agree totally with other reviews, stay away! They lie, cheat & steal. Would never use them again. They removed a new bed from the property prior to end of tenancy & sub-let it. This was after giving them a key for viewing, paying rent in full to end of agreement & leaving the placing a much better state than when it was taken on. They have NO MORALS!...
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Comment on agent fees
Inflated
Was this helpful? Yes
Feb 16,2017
Minithumbdown
By: 'Emma'
Feb 16,2017
4 people found
this helpful
If I could give 0 stars I would. I have called probably 100 times in the past few months and not ONCE had a response. Always goes to answer phone....
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Comment on agent fees
Bad as you get 0 service.
Was this helpful? Yes
Feb 07,2017
Minithumbdown
By: 'avoidgoodchilds'
Feb 07,2017
2 people found
this helpful
Awful company with rude and dishonest staff. Charge fees at every single opportunity - there is even a £75 fee to leave. The property was misrepresented, the 'shared garden' was actually an overgrown mess at the rear of the neighbour's garden. Every potential repair I reported was never followed up' let alone fixed. When I reported the problems again, they feigned ignorance. Flat was cold damp, draughty, walls were covered in mildew within a few days with condensation often dripping f...
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Comment on agent fees
Fees for every conceivable thing, including leaving. Fees for each tenants credit checks, guarantors, admin fees, more than a month's rent in advance.
Was this helpful? Yes
Jan 30,2017
Minithumbdown
Luke weaver
Hannah worrall
By: 'Don't trust them don't go with them'
Jan 30,2017
0 people found
this helpful
Never ever use them disgusting customer service I'm in process of looking for somehere else. The companies they use are a disgrace don't want to live here any longer looking for somehere else not with Goodchilds nothing good about them !!!!!!!!! !!!!!!!...
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Comment on agent fees
Stupid deposit needed nearly a grand and I'm not expecting it back as that's the sort of company they are. Cut corners and dodgy
Was this helpful? Yes
Jan 09,2017
Minithumbup
Helen
By: 'Helen J'
Jan 09,2017
1 people found
this helpful
We were on the market with another local agent for a few weeks with little interest being generated by them. We switched to Goodchilds and within a week they had drummed up a flood of viewings for us and we sold the property almost within the week. The follow-up service has also been exemplary and they helped take some of the stress out of the process. Erin's calm and considered approach has been a real help to us. Each member of staff seemed familiar with our property when we called, so you f...
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Comment on agent fees
As above, more expensive than some but you felt you had value for money.
Was this helpful? Yes
Jan 04,2017
Minithumbdown
By: 'Matthew'
Jan 04,2017
2 people found
this helpful
Horrible man horrible company. Very greedy attitude who will only take your call if he feels like it. I wished I only saw these disgraceful reviews first....
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Was this helpful? Yes
By: Michael Warke
Jan 05, 2017
View all comments (1)
Hello Matthew Thank You for the for the review, firstly I am sorry you feel this way, I must stress I have not avoided any calls, please feel free to call me at the office by phone or email me your telephone number and I will give you a call. I must stress I have not avoided any calls from you. Thank You ...

ARLA TPOS


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Agent Fees

Move in Fees Apply £60.00pp for Reference Checks, £48.00 Admin Fee, First Months Rent, Deposit on Application.
Last updated at 5:17 PM 27/01/2016 by Robert Norton

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No procedure set.
Last updated at 5:17 PM 27/01/2016 by Robert Norton

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