Goodchilds Estate Agents

2.06/5 rating 84 reviews
  • 55% valuation accuracy
  • 31% recommend
  • 41% fee satisfaction
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Goodchilds Estate Agents

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“Arrogance & Ignorance...”

Oct 12,2018
Minithumbdown
By: 'Dave'
Oct 12,2018
0 people found
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After renting out one of my properties with Steve Rowe since they started there customer relations has gone down the pan. Wife Ailsa is the most unprofessional rude person I have had the misfortune to meet in the letting world who loves to engage in ...
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“House selling and purchasing a new property...”

Aug 22,2018
Minithumbup
By: 'Lucie Sainerova'
Aug 22,2018
0 people found
this helpful
Thank you very much to all Goodchilds members in Hanley, their service was exceptional. Rhys in particular is a man one can truly rely on in terms of constantly updating essential information regards to progress of selling old and purchasing new property. We are very ...
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Comment on agent fees
Good
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“Personal service...”

May 23,2018
Minithumbup
By: 'shinycarol'
May 23,2018
0 people found
this helpful
From initial consultation through to completion, we were fully supported and treated as individuals. We would recommend this branch and look forward to using them again in the near future....
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Comment on agent fees
Good
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“Superb...”

Apr 30,2018
Minithumbup
By: 'Angela and Nigel'
Apr 30,2018
0 people found
this helpful
Goodchilds recently sold our house in less than 1 week and the whole process through to completion was seamless and everything was dealt with in a very professional manner. We would have no hesitation in using Goodchilds Brownhills again 😀 Angela and Nigel...
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Comment on agent fees
Very good
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“Superb...”

Apr 30,2018
Minithumbup
By: 'Angela and Nigel'
Apr 30,2018
0 people found
this helpful
Goodchilds recently sold our house in less than 1 week and the whole process through to completion was seamless and everything was dealt with in a very professional manner. We would have no hesitation in using Goodchilds Brownhills again 😀 Angela and Nigel...
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Comment on agent fees
Very good
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“Very rude manager and poor customer service...”

Apr 30,2018
Minithumbdown
By: 'de Guzman'
Apr 30,2018
0 people found
this helpful
Called the letting agency today to let them know about the maintenance that needs to be done in our property that they are letting us in Walsall to report about the issues because it has been raised a couple of times but we did not ...
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Comment on agent fees
£120 annual fee to "process papers" with a very poor maintenance service
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“Unsatisfied Customer service...”

Apr 20,2018
Minithumbdown
By: 'Nigel'
Apr 20,2018
3 people found
this helpful
Having read previous reviews I am amazed this estate agent even has star reviews. I have dealt with goodchilds estate agents in lichfield recently and I am appalled at the behaviour from the staff and the rudeness. They don't return any emails I have ...
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“Get ready for a fight to get your money back...”

Apr 20,2018
Minithumbdown
By: 'Mike'
Apr 20,2018
0 people found
this helpful
I'm writing this review on the day I finally received my £900 deposit back - after having ended my tenancy on January 3rd and gone through a dispute process to do so. After I moved out, communications from Goodchilds basically ground to a halt (they ...
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“Great service...”

Apr 13,2018
Minithumbup
By: 'David M'
Apr 13,2018
0 people found
this helpful
The service received from valuation through to sale and cmpletion was very good. Regular contact and updates, good feedback from viewings . A very professional approach to selling my property...
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Comment on agent fees
The deal structure suited me perfectly
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Feb 21,2018
Minithumbup
By: 'WATSON'
Feb 21,2018
0 people found
this helpful
We have actually used Goodchilds for nearly 7 years overall, for our old rented property and recently for the sale of our home. Nick Labocha is first class. Totally professional - an "up-front". We had a particularly stressful sale process with an incompetent solicitor ...
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Comment on agent fees
Fees were in accordance with the quotation he gave us.1.25% plus VAT, but for the stress he carried on our behalf and the amount of extra work he personally undertook, he deserved far more !
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By: Mary Watson
Mar 26, 2018
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There is something wrong with the review I posted. I posted a FIVE STAR Review, as Nick and his team are first class and I have dealt with them for many years. However, for some reason, it is only showing one star, I WOULD REQUEST THAT ALL AGENTS CORRECT THIS IMMEDIATELY. Thank you Mar Watson ...
Feb 20,2018
Minithumbup
By: 'n_lab1'
Feb 20,2018
0 people found
this helpful
I rented a property out through Goodchilds in Stoke, Rob came out and gave me some useful tips and information about renting. I was reluctant to rent my property at first but rob gave me plenty of reassurances and helped me find a good tenant....
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Comment on agent fees
The commission rates are good. No tenant find fees or re-let fees.
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Feb 20,2018
Minithumbup
By: 'Rob'
Feb 20,2018
0 people found
this helpful
Used Nick and Sophie at the Goodchilds Telford branch to deal with my rental property. Found me a tenant in less than a week and the service has been amazing, thank you!...
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Comment on agent fees
Good - no up front charges :)
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Feb 19,2018
Minithumbup
By: 'Megan'
Feb 19,2018
2 people found
this helpful
Awful company/service would not recommend! Hiden fees throughout tenancy agreement, e.g £75 to re new tenancy. £500 depoist of which we only recieved £230 back due to 'check out fee'. Problems in property which where not highlighted or resolved prior to moving in such as no ...
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Comment on agent fees
Bad
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Jan 31,2018
Minithumbup
By: 'Dpizzaro'
Jan 31,2018
0 people found
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Purchased my first home through Goodchilds and they were very helpful. Nothing seemed too much to ask off them. Reece was superb....
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N/A
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Jan 29,2018
Minithumbdown
By: 'Rayden Court'
Jan 29,2018
1 people found
this helpful
Absolute embarrassment to the industry *Dont listen to instructions from the client, takes 3 weeks to respond to an e-mail (after daily phone calls), is never in the office and it would seem that he is generally "the only personal that can help". The ...
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Comment on agent fees
Very high but even more unreasonable based on the service they provide.
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Jan 18,2018
Minithumbup
By: 'CJ'
Jan 18,2018
0 people found
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Worked along Goodchilds in Hanley for 4 years now. They look after my property portfolio. Rob is always on hand to assist me and give advice whenever needed....
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Comment on agent fees
Good
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Nov 09,2017
Minithumbdown
By: 'Daniel F'
Nov 09,2017
1 people found
this helpful
Never seemed to be in any rush and I was the one doing all the calling around... Would call and they wud say call back but never did till it was too late... The best part of the whole experience was the guy who came ...
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Comment on agent fees
Not worth what we had to pay due to taking 7 months to complete on my property
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Oct 28,2017
Minithumbdown
By: 'Disgraceful Service!'
Oct 28,2017
1 people found
this helpful
Worst company and service ever!!!!! Left with a broken boiler for 3 months! Left with temporary electrical work for more than 6 months with potential fire risk- notified on numerous occasions and never bothered to Chase! Had stress of bailiffs coming to the house because of the ...
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Oct 13,2017
Minithumbup
By: 'Ken B'
Oct 13,2017
0 people found
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I acquired a property that I let out through Goodchilds,the process was simple and clear and a tenant found quickly,the very few problems i had were dealt with promptly and the tenants queries were passed on immediately. I have now sold the property ...
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Oct 09,2017
Minithumbup
By: 'Kerrie'
Oct 09,2017
0 people found
this helpful
As this was my first time moving into a rental property I had a lot of questions on how the process would work. All of the team at Goodchilds were extremely helpful in detailing the entire process so I always knew what stage my application ...
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Comment on agent fees
Very reasonable.
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Oct 09,2017
Minithumbdown
By: 'Goodchilds will lie to you on a daily basis steer'
Oct 09,2017
0 people found
this helpful
Goodchilds have managed a property for me for the last 3 years and have done bear minimum during this time. I honestly don't know what I keep using them. But this is the last time. They never call me back, they lie constantly and never ...
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Comment on agent fees
They charge the highest fee's out there an do nothing.
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Sep 20,2017
Minithumbdown
By: 'Alan Steventon'
Sep 20,2017
1 people found
this helpful
Worst experience of my life waiting for a deposit of over a grand my land lady was brilliant and was very pleased and thanked me and even came to the hand over when I gave the keys back to tell them to return my deposit ...
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Comment on agent fees
Very bad
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Sep 14,2017
Minithumbdown
By: 'Worst agency'
Sep 14,2017
7 people found
this helpful
The worst Lettings agency that I ever came across. Do not sign contract with this agency ever. Unprofessional, don't have a clue about anything, only looking for money, ridiculous fees, do not bother to show to appointments they have made themselves, won't respond to emails. ...
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Aug 30,2017
Minithumbdown
By: 'Brian ex-Wednesbury'
Aug 30,2017
0 people found
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I've foolishly been a landlord with Goodchilds for the past few years, despite having several run-ins with them in the past over shocking customer service and incompetence (for a time they had my house for sale on Right Move listed twice with two different listings/...
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Comment on agent fees
Fee's are overall in keeping although we supposedly get an inspection with the fee, which they never provide (despite asking multiple times).
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Jul 13,2017
Minithumbup
By: 'Steve Russell'
Jul 13,2017
0 people found
this helpful
I was corresponding with Abbie throughout the process of purchasing my house. I found her to be very helpful,even more so than my Solicitors especially as I had a few issues towards the end. She was very Good at keeping me updated on the ...
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Jul 01,2017
Minithumbdown
By: 'S.PRITCHARD'
Jul 01,2017
4 people found
this helpful
Goodchilds forgot to get me to sign a new contract with themselves on a house i was renting out. I decided to leave because they weren't providing the service i was paying for. Because of this they wanted money for leaving. When they realized i ...
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May 17,2017
Minithumbdown
By: 'JDH'
May 17,2017
1 people found
this helpful
Zero Stars Blatant robbery by overcharging tenants and also it seems landlords. Why anyone would use these agents is beyond me; they lie and make up false claims to charge extra on top of fees and rent. The £145 renewal fee is disgusting and the ...
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Comment on agent fees
Bad
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May 05,2017
Minithumbdown
By: 'Landlord'
May 05,2017
7 people found
this helpful
I used Goodchilds for over 3 years and have to say their customer service is abysmal. No inspections, no photographs, incorrect rent payments, incorrect marketing, no feedback, no phone calls, no meter readings, worst service I have ever had from an agent. Steer well clear. If ...
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Comment on agent fees
Extortionate for the level of service.
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May 02,2017
Minithumbdown
By: 'Ash'
May 02,2017
3 people found
this helpful
I used Goodchilds for one property recently. As an established private landlord based on recommendation. I found them to overcharge landlords and tenants, they don't return phone calls unless they want some money. They charge for work that has not taken place and after several ...
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Comment on agent fees
Very high
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Apr 30,2017
Minithumbup
By: 'Harra'
Apr 30,2017
1 people found
this helpful
It was a pleasure dealing with Abbie at the Brownhills branch, she has great customer service & always did her best in dealing with any of our requests when we were purchasing our property. Thankyou again Abbie....
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ARLA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
8 19 4 31 10 1 4 0 0 7

Fees

Move in Fees Apply £60.00pp for Reference Checks, £48.00 Admin Fee, First Months Rent, Deposit on Application.
Last updated at 27/01/2016, 5:17 PM by Robert Norton

Complaints Procedure

No procedure set.
Last updated at 5:17 PM 27/01/2016 by Robert Norton

Awards won by Goodchilds Estate Agents

Individual Branch Awards

Firm rankings


Overall

Estate agents

Letting agents

View All 6 Branches


Goodchilds Estate Agents - Rugeley, WS15

5 Horse fair, Rugeley WS15 2EJ
(0)
Goodchilds Estate Agents - Brownhills, Walsall, WS8
Brownhills
1 High Street, Walsall WS8 6ED
(13)
Goodchilds Estate Agents - Lichfield, WS13
Lichfield
28 Bore Street,, Lichfield WS13 6LL
(6)
show all branches (6)
Goodchilds Estate Agents - Stoke-on-Trent, Stoke on Trent, ST1
Stoke-on-Trent
42 Piccadilly, Stoke on Trent ST1 1EG
(15)
Goodchilds Estate Agents - Telford, TF1
Telford
33 Church Street,, Telford TF1 1DG
(4)
Goodchilds Estate Agents - Walsall, WS3
Walsall
200 High Street, Walsall WS3 2EX
(13)

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