Goodchilds Estate Agents

1.74/5 rating 66 reviews
  • 51% valuation accuracy
  • 23% recommend
  • 35% fee satisfaction
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    Abbie Ward-Trickett
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Oct 13,2017
Minithumbup
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Cameron Weston
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Rhys Key
By: 'Ken B'
Oct 13,2017
0 people found
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I acquired a property that I let out through Goodchilds,the process was simple and clear and a tenant found quickly,the very few problems i had were dealt with promptly and the tenants queries were passed on immediately. I have now sold the property through Goodchilds and yet again the process was explained clearly and I was kept up todate with viewings and feedback. They also dealt with the solicitors and the sale went smoothly and I was kept up to speed with the transaction....
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Oct 09,2017
Minithumbup
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Cameron Weston
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Rhys Key
By: 'Kerrie'
Oct 09,2017
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As this was my first time moving into a rental property I had a lot of questions on how the process would work. All of the team at Goodchilds were extremely helpful in detailing the entire process so I always knew what stage my application was at. I would certainly recommend these as lettings agents for tenants and there fees are reasonable too! Kerrie N....
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Very reasonable.
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Oct 09,2017
Minithumbdown
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Michael Warke
By: 'Goodchilds will lie to you on a daily basis steer'
Oct 09,2017
0 people found
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Goodchilds have managed a property for me for the last 3 years and have done bear minimum during this time. I honestly don't know what I keep using them. But this is the last time. They never call me back, they lie constantly and never do inspections. They are expensive and incompetent. Don't bother using them there are much better agents out there who are honest and competent....
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Comment on agent fees
They charge the highest fee's out there an do nothing.
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Sep 20,2017
Minithumbdown
By: 'Alan Steventon'
Sep 20,2017
1 people found
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Worst experience of my life waiting for a deposit of over a grand my land lady was brilliant and was very pleased and thanked me and even came to the hand over when I gave the keys back to tell them to return my deposit as the property was in immaculate condition and she was so pleased I had looked after it and she had made a complaint to goodchilds because they never did the gas safety on time or checked the property but luckily for her she had a good tennent but it could of been so different. ...
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Comment on agent fees
Very bad
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Sep 14,2017
Minithumbdown
By: 'Worst agency'
Sep 14,2017
3 people found
this helpful
The worst Lettings agency that I ever came across. Do not sign contract with this agency ever. Unprofessional, don't have a clue about anything, only looking for money, ridiculous fees, do not bother to show to appointments they have made themselves, won't respond to emails. Horrible....
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Aug 30,2017
Minithumbdown
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Luke weaver
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Dave Barker
By: 'Brian ex-Wednesbury'
Aug 30,2017
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I've foolishly been a landlord with Goodchilds for the past few years, despite having several run-ins with them in the past over shocking customer service and incompetence (for a time they had my house for sale on Right Move listed twice with two different listings/prices and littered with spelling mistakes and incorrect pictures). I guess through laziness and not wanting the additional costs of changing agents i've stuck with them, but really wish i hadn't. They have made very little effort to ...
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Comment on agent fees
Fee's are overall in keeping although we supposedly get an inspection with the fee, which they never provide (despite asking multiple times).
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Jul 13,2017
Minithumbup
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Abbie Ward-Trickett
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Abbie Ward-Trickett
By: 'Steve Russell'
Jul 13,2017
0 people found
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I was corresponding with Abbie throughout the process of purchasing my house. I found her to be very helpful,even more so than my Solicitors especially as I had a few issues towards the end. She was very Good at keeping me updated on the progress of the house and was a fantastic help. I would definitely recommend Goodchids to my friends in the future. Thank you Abbie. Steve Russell...
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Jul 01,2017
Minithumbdown
By: 'S.PRITCHARD'
Jul 01,2017
2 people found
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Goodchilds forgot to get me to sign a new contract with themselves on a house i was renting out. I decided to leave because they weren't providing the service i was paying for. Because of this they wanted money for leaving. When they realized i didn't have a contract ,they went after the previous owner who hadn't owned the property for 2 years (my mother) They sent her threatening solicitors letters asking for money . My mother is a pensioner and in the end had to come to an agreement or face...
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May 17,2017
Minithumbdown
By: 'JDH'
May 17,2017
1 people found
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Zero Stars Blatant robbery by overcharging tenants and also it seems landlords. Why anyone would use these agents is beyond me; they lie and make up false claims to charge extra on top of fees and rent. The £145 renewal fee is disgusting and the ban cannot come quick enough....
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Bad
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May 05,2017
Minithumbdown
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Hannah Worral
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Michael Warke
By: 'Landlord'
May 05,2017
5 people found
this helpful
I used Goodchilds for over 3 years and have to say their customer service is abysmal. No inspections, no photographs, incorrect rent payments, incorrect marketing, no feedback, no phone calls, no meter readings, worst service I have ever had from an agent. Steer well clear. If I could rate at zero I would have....
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Comment on agent fees
Extortionate for the level of service.
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May 02,2017
Minithumbdown
By: 'Ash'
May 02,2017
2 people found
this helpful
I used Goodchilds for one property recently. As an established private landlord based on recommendation. I found them to overcharge landlords and tenants, they don't return phone calls unless they want some money. They charge for work that has not taken place and after several months I took the property back off them. Use them at your peril but I found the landlord experience with them non existent....
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Comment on agent fees
Very high
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Apr 30,2017
Minithumbup
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Abbie Ward-Trickett
By: 'Harra'
Apr 30,2017
1 people found
this helpful
It was a pleasure dealing with Abbie at the Brownhills branch, she has great customer service & always did her best in dealing with any of our requests when we were purchasing our property. Thankyou again Abbie....
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Apr 26,2017
Minithumbup
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Robert Norton
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Rhys Key
By: 'KimLower'
Apr 26,2017
0 people found
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We sold a house with them recently after a bad experience with another agent. Goodchild's exceeded every expectation from start to finish! Sold for the asking price within no time at all and nothing was too much trouble even after we had sold. Definitely 100% recommend them!...
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Comment on agent fees
I'd say their fees were fairly average however they 100% earned what we paid them to sell our home
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Apr 12,2017
Minithumbup
By: 'sadie'
Apr 12,2017
1 people found
this helpful
Excellent our house sold within 2 weeks. they were very helpful and remained in contact with us throughout the selling process....
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Comment on agent fees
average
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Mar 24,2017
Minithumbdown
By: 'Kashif'
Mar 24,2017
0 people found
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Totally out of order Avoid like a plague Doesn't keep appointments because when they rang you an hour before the meeting your phone was not connected...
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Comment on agent fees
Negative attitude
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Mar 15,2017
Minithumbdown
By: 'Nina'
Mar 15,2017
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Rented a flat for my son through this shambles. Agree totally with other reviews, stay away! They lie, cheat & steal. Would never use them again. They removed a new bed from the property prior to end of tenancy & sub-let it. This was after giving them a key for viewing, paying rent in full to end of agreement & leaving the placing a much better state than when it was taken on. They have NO MORALS!...
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Comment on agent fees
Inflated
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Feb 16,2017
Minithumbdown
By: 'Emma'
Feb 16,2017
3 people found
this helpful
If I could give 0 stars I would. I have called probably 100 times in the past few months and not ONCE had a response. Always goes to answer phone....
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Comment on agent fees
Bad as you get 0 service.
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Feb 07,2017
Minithumbdown
By: 'avoidgoodchilds'
Feb 07,2017
2 people found
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Awful company with rude and dishonest staff. Charge fees at every single opportunity - there is even a £75 fee to leave. The property was misrepresented, the 'shared garden' was actually an overgrown mess at the rear of the neighbour's garden. Every potential repair I reported was never followed up' let alone fixed. When I reported the problems again, they feigned ignorance. Flat was cold damp, draughty, walls were covered in mildew within a few days with condensation often dripping f...
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Comment on agent fees
Fees for every conceivable thing, including leaving. Fees for each tenants credit checks, guarantors, admin fees, more than a month's rent in advance.
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Jan 30,2017
Minithumbdown
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Luke weaver
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Hannah worrall
By: 'Don't trust them don't go with them'
Jan 30,2017
0 people found
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Never ever use them disgusting customer service I'm in process of looking for somehere else. The companies they use are a disgrace don't want to live here any longer looking for somehere else not with Goodchilds nothing good about them !!!!!!!!! !!!!!!!...
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Comment on agent fees
Stupid deposit needed nearly a grand and I'm not expecting it back as that's the sort of company they are. Cut corners and dodgy
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Jan 09,2017
Minithumbup
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Helen
By: 'Helen J'
Jan 09,2017
1 people found
this helpful
We were on the market with another local agent for a few weeks with little interest being generated by them. We switched to Goodchilds and within a week they had drummed up a flood of viewings for us and we sold the property almost within the week. The follow-up service has also been exemplary and they helped take some of the stress out of the process. Erin's calm and considered approach has been a real help to us. Each member of staff seemed familiar with our property when we called, so you f...
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Comment on agent fees
As above, more expensive than some but you felt you had value for money.
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Jan 04,2017
Minithumbdown
By: 'Matthew'
Jan 04,2017
2 people found
this helpful
Horrible man horrible company. Very greedy attitude who will only take your call if he feels like it. I wished I only saw these disgraceful reviews first....
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By: Michael Warke
Jan 05, 2017
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Hello Matthew Thank You for the for the review, firstly I am sorry you feel this way, I must stress I have not avoided any calls, please feel free to call me at the office by phone or email me your telephone number and I will give you a call. I must stress I have not avoided any calls from you. Thank You ...
Dec 21,2016
Minithumbup
By: 'Rickmore'
Dec 21,2016
1 people found
this helpful
Goodchilds Brownhills always give a warm welcome, the staff are very professional and friendly. I have dealt with Goodchilds over the past year and always receive great service from great people with a professional approach to the housing market....
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Comment on agent fees
Excellent service, this agent is prepared to go the extra mile.
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Nov 18,2016
Minithumbup
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Robert Norton
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Cameron Weston
By: 'John Smith'
Nov 18,2016
2 people found
this helpful
If you are looking for a house to rent do not even think about calling these people. Before signing the contract everything was friendliness and happiness. Once singed, the nightmare started. We arrived there and there was a swimming pool in all the ground floor because a pipe was leaking (ooops...). Can we have the carpet changed? Nope, you already signed the contract, so let's wait a couple of days for it to dry'. Well... if the pipe is still leaking once you have moved in and you call the age...
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Comment on agent fees
Usual fees.
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Nov 13,2016
Minithumbup
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Robert Norton
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Cameron Weston
By: 'Steven Handy'
Nov 13,2016
0 people found
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Rob and his staff offer a Great Service nothing is too much trouble SIMPLY THE BEST I have used Goodchilds for many years now and have always found them to be total professionals and dedicated towards both the landlord and their tenants. It has and still is a pleasure to work with you Rob and your team. Regards, Steven Handy....
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Great value for money.
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Nov 12,2016
Minithumbup
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Robert Norton
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Rhys Key
By: 'Sash'
Nov 12,2016
0 people found
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Robert and Rhys at Goodchilds helped me to sell my home. They were very thorough and efficient. They managed to get prospective buyers in and out of the property consistently and had multiple offers for me by the end of the first week. They sold my house at full asking price within two weeks. Buying or selling a home is supposed to be a very stressful experience but I can honestly say I barely noticed as Rob and Rhys handled everything so well I really didn't have anything to worry about....
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Comment on agent fees
I thought their fees were very appropriate and well deserved.
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Nov 11,2016
Minithumbdown
By: 'Can't-wait-to-be-rid-of-them'
Nov 11,2016
0 people found
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Being a tenant with these people has been one of the worst experiences of my life they never fixed any of the issues with the property. The never provided a key to the back door or Windows they did not do anything about damp which I believe was caused by damaged guttering (but who knows they never checked) I payed all my rent on time every month by standing order but They kept badgering me with calls and texts about late rent. The never responded to my emails and I spent hours on the phone to t...
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Comment on agent fees
Bad. They make all tenants have a guarantor despite my income being more than good enough to afford the rent and being in permanent employment. So that was an unnecessary extra fee
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Nov 11,2016
Minithumbup
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Robert Norton
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Cameron Weston
By: 'K Harper'
Nov 11,2016
0 people found
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After feeling let down from my previous agent I switched to Goodchilds and sold within 7 days. Couldn't be happier would definitely recommend....
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Oct 12,2016
Minithumbdown
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Michael Warke
By: 'Alfred'
Oct 12,2016
3 people found
this helpful
Keep well away from this shambles. You Can See Why They're Voted One Of the worst estate agents in the country . Penny pinching company who do their best to screw you over. If you dare complain, they will not think twice about hanging up on you. Please stay well away....
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Comment on agent fees
Extremely bad!
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By: Michael Warke
Oct 18, 2016
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Dear Alfred Thank You for the review, I am of course sorry to hear that you are not happy with the service you have received, I have checked our records and cannot see your details on our system for me able to contact you, also I have not any any recent complaints so I am not sure weather you have the right agency. If you would like to call me direct you are more then welcome too. Kind Regards Michael ...
Oct 07,2016
Minithumbdown
By: 'Ripoff Britain'
Oct 07,2016
2 people found
this helpful
Use these clowns at your peril, over among for return of deposit on a rented property. Do not answer emails or the phone. Absolute nightmare to deal with. If you trust these guys with selling your house, then good luck to you. All smiles and happiness when taking money off you, not interested whatsoever with any problems you may incur. You have been warned!!!...
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Joke
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By: Mr Burton
Sep 16, 2017
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BE WARNED If you want to Loose money and be coned this I the company for you As an x landlord with them I found they were great a taking my full manage fee each month and offering nothing when things went wrong with a Tennant.It as cost me a lot of money and time dealing with these cowboys if you are thinking of letting or being a Landlord with them then I suggest you try other ajents you have bee warned ...
Sep 12,2016
Minithumbup
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Robert Norton
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Cameron Weston
By: 'Jaz D'
Sep 12,2016
0 people found
this helpful
Testimonial On a friend's recommendation, I invested in a brand new buy-to-let property in Stoke. As I am abroad for much of the time, I needed an agent I could trust with a full management package. I duly selected a letting agent, but was frustrated when, after three months, a tenant had not been found. I phoned Cameron at Goodchilds and duly transferred the marketing of the property with them. You can imagine my astonishment when he phoned the following day to advise me that a tenant had ...
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Comment on agent fees
Very reasonable
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5 17 3 27 5 0 2 0 0 7
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Agent Fees

Move in Fees Apply £60.00pp for Reference Checks, £48.00 Admin Fee, First Months Rent, Deposit on Application.
Last updated at 5:17 PM 27/01/2016 by Robert Norton

Complaints Procedure

No procedure set.
Last updated at 5:17 PM 27/01/2016 by Robert Norton

Awards won by Goodchilds Estate Agents

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View All 17 Branches


Goodchilds Estate Agents - Aldridge, , WS9
Aldridge
35-37 Anchor Road, WS9 8PT
(0)
Goodchilds Estate Agents - Birmingham, , B3
Birmingham
Suite 3, 102 Colmore Row,, B3 3AG
(1)
Goodchilds Estate Agents - Brownhills, Walsall, WS8
Brownhills
1 High Street, Walsall WS8 6ED
(6)
show all branches (17)
Goodchilds Estate Agents - Burntwood, Birmingham, WS7
Burntwood
1 Lichfield Road, Birmingham WS7 0HQ
(0)
Goodchilds Estate Agents - Cannock, , WS11
Cannock
33 Market Place, Cannock WS11 1BS
(2)
Goodchilds Estate Agents - Erdington, , B23
Erdington
17 York Road,, B23 6TE
(0)
Goodchilds Estate Agents - Lichfield, , WS13
Lichfield
28 Bore Street,, Lichfield WS13 6LL
(4)
Goodchilds Estate Agents - Milton Keynes, , MK9
Milton Keynes
6 Sovereign Court, Milton Keynes MK9 2HP
(2)
Goodchilds Estate Agents - Stafford, , ST16
Stafford
14 Salter Street,, Stafford ST16 2JU
(4)
Goodchilds Estate Agents - Stoke-on-Trent, Stoke on Trent, ST1
Stoke-on-Trent
42 Piccadilly, Stoke on Trent ST1 1EG
(11)
Goodchilds Estate Agents - Sutton Coldfield, , B74
Sutton Coldfield
1 Belwell Lane,, Sutton Coldfield B74 4AA
(0)
Goodchilds Estate Agents - Tamworth, , B79
Tamworth
4 Victoria Road,, Tamworth B79 7HL
(7)
Goodchilds Estate Agents - Telford, , TF1
Telford
33 Church Street,, Telford TF1 1DG
(1)
Goodchilds Estate Agents - Walsall, , WS3
Walsall
7 Queens Parade, Walsall WS3 2EX
(10)
Goodchilds Estate Agents - Wednesbury, , WS10
Wednesbury
16 Upper High Street,, Wednesbury WS10 7HQ
(6)
Goodchilds Estate Agents - Wednesfield, , WV11
Wednesfield
5 High Street,, Wednesfield WV11 1SP
(3)
Goodchilds Estate Agents - Wolverhampton, , WV1
Wolverhampton
42 Queen Square, Wolverhampton WV1 1TX
(8)


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