Goodchilds Estate Agents

1.96/5 rating 76 reviews
  • 54% valuation accuracy
  • 29% recommend
  • 39% fee satisfaction
Do not use this agent
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Goodchilds Estate Agents

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Properties for Sale
Properties to Rent

“ Unsatisfied Customer service... ”

Apr 20,2018
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Vicky Shelley
By: 'Nigel'
Apr 20,2018
0 people found
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Having read previous reviews I am amazed this estate agent even has star reviews. I have dealt with goodchilds estate agents in lichfield recently and I am appalled at the behaviour from the staff and the rudeness. They don't return any emails I have ...
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“ Get ready for a fight to get your money back... ”

Apr 20,2018
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Vicky Shelley
By: 'Mike'
Apr 20,2018
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I'm writing this review on the day I finally received my £900 deposit back - after having ended my tenancy on January 3rd and gone through a dispute process to do so. After I moved out, communications from Goodchilds basically ground to a halt (they ...
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“ Great service... ”

Apr 13,2018
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Erin
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Abbie Ward-Trickett
By: 'David M'
Apr 13,2018
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The service received from valuation through to sale and cmpletion was very good. Regular contact and updates, good feedback from viewings . A very professional approach to selling my property...
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The deal structure suited me perfectly
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Feb 21,2018
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By: 'WATSON'
Feb 21,2018
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We have actually used Goodchilds for nearly 7 years overall, for our old rented property and recently for the sale of our home. Nick Labocha is first class. Totally professional - an "up-front". We had a particularly stressful sale process with an incompetent solicitor ...
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Comment on agent fees
Fees were in accordance with the quotation he gave us.1.25% plus VAT, but for the stress he carried on our behalf and the amount of extra work he personally undertook, he deserved far more !
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By: Mary Watson
Mar 26, 2018
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There is something wrong with the review I posted. I posted a FIVE STAR Review, as Nick and his team are first class and I have dealt with them for many years. However, for some reason, it is only showing one star, I WOULD REQUEST THAT ALL AGENTS CORRECT THIS IMMEDIATELY. Thank you Mar Watson ...
Feb 20,2018
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Robert Norton
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Rhys Key
By: 'n_lab1'
Feb 20,2018
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I rented a property out through Goodchilds in Stoke, Rob came out and gave me some useful tips and information about renting. I was reluctant to rent my property at first but rob gave me plenty of reassurances and helped me find a good tenant....
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Comment on agent fees
The commission rates are good. No tenant find fees or re-let fees.
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Feb 20,2018
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By: 'Rob'
Feb 20,2018
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Used Nick and Sophie at the Goodchilds Telford branch to deal with my rental property. Found me a tenant in less than a week and the service has been amazing, thank you!...
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Comment on agent fees
Good - no up front charges :)
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Feb 19,2018
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By: 'Megan'
Feb 19,2018
2 people found
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Awful company/service would not recommend! Hiden fees throughout tenancy agreement, e.g £75 to re new tenancy. £500 depoist of which we only recieved £230 back due to 'check out fee'. Problems in property which where not highlighted or resolved prior to moving in such as no ...
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Bad
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Jan 31,2018
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Rhys Key
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Robert Norton
By: 'Dpizzaro'
Jan 31,2018
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Purchased my first home through Goodchilds and they were very helpful. Nothing seemed too much to ask off them. Reece was superb....
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N/A
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Jan 29,2018
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Michael Warke
By: 'Rayden Court'
Jan 29,2018
1 people found
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Absolute embarrassment to the industry *Dont listen to instructions from the client, takes 3 weeks to respond to an e-mail (after daily phone calls), is never in the office and it would seem that he is generally "the only personal that can help". The ...
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Comment on agent fees
Very high but even more unreasonable based on the service they provide.
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Jan 18,2018
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Robert Norton
By: 'CJ'
Jan 18,2018
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Worked along Goodchilds in Hanley for 4 years now. They look after my property portfolio. Rob is always on hand to assist me and give advice whenever needed....
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Comment on agent fees
Good
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Nov 09,2017
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By: 'Daniel F'
Nov 09,2017
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Never seemed to be in any rush and I was the one doing all the calling around... Would call and they wud say call back but never did till it was too late... The best part of the whole experience was the guy who came ...
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Comment on agent fees
Not worth what we had to pay due to taking 7 months to complete on my property
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Oct 28,2017
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Richard Price
By: 'Disgraceful Service!'
Oct 28,2017
1 people found
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Worst company and service ever!!!!! Left with a broken boiler for 3 months! Left with temporary electrical work for more than 6 months with potential fire risk- notified on numerous occasions and never bothered to Chase! Had stress of bailiffs coming to the house because of the ...
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Oct 13,2017
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Cameron Weston
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Rhys Key
By: 'Ken B'
Oct 13,2017
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I acquired a property that I let out through Goodchilds,the process was simple and clear and a tenant found quickly,the very few problems i had were dealt with promptly and the tenants queries were passed on immediately. I have now sold the property ...
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Oct 09,2017
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Cameron Weston
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Rhys Key
By: 'Kerrie'
Oct 09,2017
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As this was my first time moving into a rental property I had a lot of questions on how the process would work. All of the team at Goodchilds were extremely helpful in detailing the entire process so I always knew what stage my application ...
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Comment on agent fees
Very reasonable.
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Oct 09,2017
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Michael Warke
By: 'Goodchilds will lie to you on a daily basis steer'
Oct 09,2017
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Goodchilds have managed a property for me for the last 3 years and have done bear minimum during this time. I honestly don't know what I keep using them. But this is the last time. They never call me back, they lie constantly and never ...
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Comment on agent fees
They charge the highest fee's out there an do nothing.
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Sep 20,2017
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By: 'Alan Steventon'
Sep 20,2017
1 people found
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Worst experience of my life waiting for a deposit of over a grand my land lady was brilliant and was very pleased and thanked me and even came to the hand over when I gave the keys back to tell them to return my deposit ...
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Comment on agent fees
Very bad
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Sep 14,2017
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By: 'Worst agency'
Sep 14,2017
5 people found
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The worst Lettings agency that I ever came across. Do not sign contract with this agency ever. Unprofessional, don't have a clue about anything, only looking for money, ridiculous fees, do not bother to show to appointments they have made themselves, won't respond to emails. ...
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Aug 30,2017
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Luke weaver
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Dave Barker
By: 'Brian ex-Wednesbury'
Aug 30,2017
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I've foolishly been a landlord with Goodchilds for the past few years, despite having several run-ins with them in the past over shocking customer service and incompetence (for a time they had my house for sale on Right Move listed twice with two different listings/...
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Comment on agent fees
Fee's are overall in keeping although we supposedly get an inspection with the fee, which they never provide (despite asking multiple times).
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Jul 13,2017
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Abbie Ward-Trickett
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Abbie Ward-Trickett
By: 'Steve Russell'
Jul 13,2017
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I was corresponding with Abbie throughout the process of purchasing my house. I found her to be very helpful,even more so than my Solicitors especially as I had a few issues towards the end. She was very Good at keeping me updated on the ...
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Jul 01,2017
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By: 'S.PRITCHARD'
Jul 01,2017
3 people found
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Goodchilds forgot to get me to sign a new contract with themselves on a house i was renting out. I decided to leave because they weren't providing the service i was paying for. Because of this they wanted money for leaving. When they realized i ...
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May 17,2017
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By: 'JDH'
May 17,2017
1 people found
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Zero Stars Blatant robbery by overcharging tenants and also it seems landlords. Why anyone would use these agents is beyond me; they lie and make up false claims to charge extra on top of fees and rent. The £145 renewal fee is disgusting and the ...
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Comment on agent fees
Bad
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May 05,2017
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Hannah Worral
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Michael Warke
By: 'Landlord'
May 05,2017
7 people found
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I used Goodchilds for over 3 years and have to say their customer service is abysmal. No inspections, no photographs, incorrect rent payments, incorrect marketing, no feedback, no phone calls, no meter readings, worst service I have ever had from an agent. Steer well clear. If ...
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Comment on agent fees
Extortionate for the level of service.
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May 02,2017
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By: 'Ash'
May 02,2017
3 people found
this helpful
I used Goodchilds for one property recently. As an established private landlord based on recommendation. I found them to overcharge landlords and tenants, they don't return phone calls unless they want some money. They charge for work that has not taken place and after several ...
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Comment on agent fees
Very high
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Apr 30,2017
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Abbie Ward-Trickett
By: 'Harra'
Apr 30,2017
1 people found
this helpful
It was a pleasure dealing with Abbie at the Brownhills branch, she has great customer service & always did her best in dealing with any of our requests when we were purchasing our property. Thankyou again Abbie....
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Apr 26,2017
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Robert Norton
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Rhys Key
By: 'KimLower'
Apr 26,2017
0 people found
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We sold a house with them recently after a bad experience with another agent. Goodchild's exceeded every expectation from start to finish! Sold for the asking price within no time at all and nothing was too much trouble even after we had sold. Definitely 100% recommend ...
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Comment on agent fees
I'd say their fees were fairly average however they 100% earned what we paid them to sell our home
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Apr 12,2017
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By: 'sadie'
Apr 12,2017
1 people found
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Excellent our house sold within 2 weeks. they were very helpful and remained in contact with us throughout the selling process....
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Comment on agent fees
average
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Mar 24,2017
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By: 'Kashif'
Mar 24,2017
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Totally out of order Avoid like a plague Doesn't keep appointments because when they rang you an hour before the meeting your phone was not connected...
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Comment on agent fees
Negative attitude
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Mar 15,2017
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By: 'Nina'
Mar 15,2017
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Rented a flat for my son through this shambles. Agree totally with other reviews, stay away! They lie, cheat & steal. Would never use them again. They removed a new bed from the property prior to end of tenancy & sub-let it. This was after ...
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Comment on agent fees
Inflated
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Feb 16,2017
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By: 'Emma'
Feb 16,2017
4 people found
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If I could give 0 stars I would. I have called probably 100 times in the past few months and not ONCE had a response. Always goes to answer phone....
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Comment on agent fees
Bad as you get 0 service.
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Feb 07,2017
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By: 'avoidgoodchilds'
Feb 07,2017
2 people found
this helpful
Awful company with rude and dishonest staff. Charge fees at every single opportunity - there is even a £75 fee to leave. The property was misrepresented, the 'shared garden' was actually an overgrown mess at the rear of the neighbour's garden. Every potential repair I ...
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Comment on agent fees
Fees for every conceivable thing, including leaving. Fees for each tenants credit checks, guarantors, admin fees, more than a month's rent in advance.
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ARLA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
8 18 4 30 7 1 3 0 0 7

Agent Fees

Move in Fees Apply £60.00pp for Reference Checks, £48.00 Admin Fee, First Months Rent, Deposit on Application.
Last updated at 5:17 PM 27/01/2016 by Robert Norton

Complaints Procedure

No procedure set.
Last updated at 5:17 PM 27/01/2016 by Robert Norton

Awards won by Goodchilds Estate Agents

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View All 6 Branches


Goodchilds Estate Agents - Rugeley, WS15

5 Horse fair, Rugeley WS15 2EJ
(0)
Goodchilds Estate Agents - Brownhills, Walsall, WS8
Brownhills
1 High Street, Walsall WS8 6ED
(8)
Goodchilds Estate Agents - Lichfield, WS13
Lichfield
28 Bore Street,, Lichfield WS13 6LL
(4)
show all branches (6)
Goodchilds Estate Agents - Stoke-on-Trent, Stoke on Trent, ST1
Stoke-on-Trent
42 Piccadilly, Stoke on Trent ST1 1EG
(14)
Goodchilds Estate Agents - Telford, TF1
Telford
33 Church Street,, Telford TF1 1DG
(3)
Goodchilds Estate Agents - Walsall, WS3
Walsall
200 High Street, Walsall WS3 2EX
(10)

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