Goodchilds Estate Agents
2.2/5, 96 reviews
35% recommended
100% sales valuation accuracy
90% sales fee satisfaction
54% lettings valuation accuracy
31% lettings fee satisfaction
No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 90% £80,000 £265,000
Lettings 54% 31% £350 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 19 6 34 11 1 8 0 1 8
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“worst estate agents ever...”

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Oct 02,2019
Minithumbdown
By: 'Izabela Durakovic'
Oct 02,2019
1 people found
this helpful
Absolutely disgraceful. Can't do their work because they're on holiday. Break the rules of their own contract and then tell you that that isn't right Right now we're waiting for our deposit it's been 2 weeks and 3 days. Avoid at all costs...
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“Ended very well...”

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Aug 31,2019
Minithumbup
By: 'GM'
Aug 31,2019
1 people found
this helpful
Things got off to a rocky start when dealing with Abby, but once Lisa took over, things were dealt with quickly and efficiently. She always contacted me when promised and worked hard to get everything completed for us....
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“House purchase...”

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Aug 01,2019
Minithumbup
By: 'David Pearson'
Aug 01,2019
0 people found
this helpful
I have worked with Walsall branch and Alex was the lady I worked with on my purchase. She was helpful and patient as my marriage had broken down and I had to wait for a settlement before I could finish sale. Yes there were some ...
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“After buying our first property and moving in......”

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Jul 07,2019
Minithumbup
By: 'John Bateman'
Jul 07,2019
2 people found
this helpful
After buying our first property and moving in this weekend I would just like to leave a review for the wonderful service we received from Lisa Beacham at Goodchilds Brownhills. After viewing a property up for sale with Connells Cannock and receiving the worst service ...
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By: Anisa Patel
Jul 16, 2019
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Thank you for taking the time to give your positive feedback. We hope you are settling into your new home. Anisa ...

“Rude and disrespectful...”

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Jul 02,2019
Minithumbdown
By: 'Laura'
Jul 02,2019
1 people found
this helpful
I have recently attempted to book a viewing with Goodchilds Estate Agents Brownhills. A property went on the market on Friday, I called Saturday to make a booking but was told the Sales staff was out of Office and she would give me a call ...
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By: Anisa Patel
Jul 03, 2019
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Firstly, I would like to thank you for your feedback. We welcome all feedback and see it as an opportunity for us to develop and improve. I apologise if you feel your experience with us did not meet expectations. However, we are an extremely busy agent and properties are rapidly sold. We are sorry that you have missed out on this occasion. I have spoken with the members of the team involved and I am satisfied with how they have conducted themselves. Addressing the following quote: 'you' ...

“More than happy to recommend Goodchilds to an......”

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Jun 20,2019
Minithumbup
By: 'Mrs Thornton'
Jun 20,2019
2 people found
this helpful
More than happy to recommend Goodchilds to anyone. Lisa sold our property within 2 days of putting to market. Been kept informed with every step of the process...
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By: ANISA PATEL
Jun 21, 2019
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Mrs Thornton, thank you for your kind words and this wonderful review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! ...

“Terrible customer service and poor communication...”

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May 31,2019
Minithumbdown
By: 'Francis'
May 31,2019
0 people found
this helpful
First you pay the hefty fee and though the agency promised to perform house check every month, you'll never see them as long as that direct debit is always on the exact day you said it would be. Is something broken in the house, don't ...
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Comment on agent fees
Terrible fees cause they absolutely do nothing for that money
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“Bad Staff attitude...”

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Apr 15,2019
Minithumbdown
By: 'Ex client'
Apr 15,2019
2 people found
this helpful
Anisa was very sharp, rude and abrupt when calling her to complain about the way i was treated when going in to hand in my application form to rent a property as someone else had apparently raced in and paid a deposit before me despite ...
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Comment on agent fees
BAD
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By: Anisa Patel
Apr 16, 2019
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Thank you for your feedback, I’m sorry to hear that you were disappointed not to be accepted for a property we were advertising. If we were going to move forward with your application we would at this stage have requested a holding deposits. On this occasion we had taken a holding deposit from another applicant and therefor we were unable to take any money from you to secure the property. We understand your disappointment, however if you see any suitable properties advertised with ourselves p ...

“Good Service...”

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Apr 02,2019
Minithumbup
By: 'DCarter'
Apr 02,2019
3 people found
this helpful
I am really happy with the service I received from Hollie Crutchley. Our application was returned to us really quickly. I only dealt with Hollie a few time but she responded to my emails and calls really quickly. I think that if Hollie was my ...
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“Do not waste your time...”

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Mar 11,2019
Minithumbup
By: 'Disgruntled'
Mar 11,2019
0 people found
this helpful
My partner and I both viewed a house and loved it. We called out offer in, asked for paperwork and credit forms. Was promised they'd send it, after a day rung again and another member of staff admitted he didn't know what was going on ...
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Bad
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“Straight Forward Purchase from Goodchilds...”

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Jan 18,2019
Minithumbup
By: 'Luke R'
Jan 18,2019
0 people found
this helpful
Nice straight forward purchase from goodchilds Brownhills, Abbie was a please to deal with, gave us all the information we needed for our first house purchase. Kept up informed and updates with how things were progressing. I would highly recommend Goodchilds Brownhills to anyone looking ...
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Comment on agent fees
Good
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“First home...”

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Jan 15,2019
Minithumbup
By: 'Harvey'
Jan 15,2019
0 people found
this helpful
Recently moved out of my first home which I rented through good child's. Received a great service from my very first contact to moving out. Would definitely recommend....
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“Arrogance & Ignorance...”

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Oct 12,2018
Minithumbdown
By: 'Dave'
Oct 12,2018
1 people found
this helpful
After renting out one of my properties with Steve Rowe since they started there customer relations has gone down the pan. Wife Ailsa is the most unprofessional rude person I have had the misfortune to meet in the letting world who loves to engage in ...
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“House selling and purchasing a new property...”

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Aug 22,2018
Minithumbup
By: 'Lucie Sainerova'
Aug 22,2018
0 people found
this helpful
Thank you very much to all Goodchilds members in Hanley, their service was exceptional. Rhys in particular is a man one can truly rely on in terms of constantly updating essential information regards to progress of selling old and purchasing new property. We are very ...
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Comment on agent fees
Good
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“Personal service...”

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May 23,2018
Minithumbup
By: 'shinycarol'
May 23,2018
0 people found
this helpful
From initial consultation through to completion, we were fully supported and treated as individuals. We would recommend this branch and look forward to using them again in the near future....
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Comment on agent fees
Good
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“Superb...”

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Apr 30,2018
Minithumbup
By: 'Angela and Nigel'
Apr 30,2018
0 people found
this helpful
Goodchilds recently sold our house in less than 1 week and the whole process through to completion was seamless and everything was dealt with in a very professional manner. We would have no hesitation in using Goodchilds Brownhills again 😀 Angela and Nigel...
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Comment on agent fees
Very good
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“Superb...”

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Apr 30,2018
Minithumbup
By: 'Angela and Nigel'
Apr 30,2018
0 people found
this helpful
Goodchilds recently sold our house in less than 1 week and the whole process through to completion was seamless and everything was dealt with in a very professional manner. We would have no hesitation in using Goodchilds Brownhills again 😀 Angela and Nigel...
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Comment on agent fees
Very good
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“Very rude manager and poor customer service...”

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Apr 30,2018
Minithumbdown
By: 'de Guzman'
Apr 30,2018
0 people found
this helpful
Called the letting agency today to let them know about the maintenance that needs to be done in our property that they are letting us in Walsall to report about the issues because it has been raised a couple of times but we did not ...
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Comment on agent fees
£120 annual fee to "process papers" with a very poor maintenance service
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“Unsatisfied Customer service...”

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Apr 20,2018
Minithumbdown
By: 'Nigel'
Apr 20,2018
4 people found
this helpful
Having read previous reviews I am amazed this estate agent even has star reviews. I have dealt with goodchilds estate agents in lichfield recently and I am appalled at the behaviour from the staff and the rudeness. They don't return any emails I have sent ...
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“Get ready for a fight to get your money back...”

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Apr 20,2018
Minithumbdown
By: 'Mike'
Apr 20,2018
0 people found
this helpful
I'm writing this review on the day I finally received my £900 deposit back - after having ended my tenancy on January 3rd and gone through a dispute process to do so. After I moved out, communications from Goodchilds basically ground to a halt (they weren't ...
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“Great service...”

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Apr 13,2018
Minithumbup
By: 'David M'
Apr 13,2018
0 people found
this helpful
The service received from valuation through to sale and cmpletion was very good. Regular contact and updates, good feedback from viewings . A very professional approach to selling my property...
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Comment on agent fees
The deal structure suited me perfectly
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“We have actually used Goodchilds for nearly 7 years overall, for ......”

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Feb 21,2018
Minithumbup
By: 'WATSON'
Feb 21,2018
0 people found
this helpful
We have actually used Goodchilds for nearly 7 years overall, for our old rented property and recently for the sale of our home. Nick Labocha is first class. Totally professional - an "up-front". We had a particularly stressful sale process with an incompetent solicitor and problems ...
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Comment on agent fees
Fees were in accordance with the quotation he gave us.1.25% plus VAT, but for the stress he carried on our behalf and the amount of extra work he personally undertook, he deserved far more !
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By: Mary Watson
Mar 26, 2018
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There is something wrong with the review I posted. I posted a FIVE STAR Review, as Nick and his team are first class and I have dealt with them for many years. However, for some reason, it is only showing one star, I WOULD REQUEST THAT ALL AGENTS CORRECT THIS IMMEDIATELY. Thank you Mar Watson ...

“I rented a property out through Goodchilds in Stoke, Rob ......”

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Feb 20,2018
Minithumbup
By: 'n_lab1'
Feb 20,2018
0 people found
this helpful
I rented a property out through Goodchilds in Stoke, Rob came out and gave me some useful tips and information about renting. I was reluctant to rent my property at first but rob gave me plenty of reassurances and helped me find a good tenant....
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Comment on agent fees
The commission rates are good. No tenant find fees or re-let fees.
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“Used Nick and Sophie at the Goodchilds Telford branch to ......”

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Feb 20,2018
Minithumbup
By: 'Rob'
Feb 20,2018
0 people found
this helpful
Used Nick and Sophie at the Goodchilds Telford branch to deal with my rental property. Found me a tenant in less than a week and the service has been amazing, thank you!...
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Comment on agent fees
Good - no up front charges :)
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“Awful company/service would not recommend! Hiden fees throughout tenancy ......”

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Feb 19,2018
Minithumbup
By: 'Megan'
Feb 19,2018
4 people found
this helpful
Awful company/service would not recommend! Hiden fees throughout tenancy agreement, e.g £75 to re new tenancy. £500 depoist of which we only recieved £230 back due to 'check out fee'. Problems in property which where not highlighted or resolved prior to moving in such as no ...
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Comment on agent fees
Bad
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“Purchased my first home through Goodchilds and they were very ......”

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Jan 31,2018
Minithumbup
By: 'Dpizzaro'
Jan 31,2018
0 people found
this helpful
Purchased my first home through Goodchilds and they were very helpful. Nothing seemed too much to ask off them. Reece was superb....
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Comment on agent fees
N/A
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“Absolute embarrassment to the industry *Dont listen to instructions from ......”

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Jan 29,2018
Minithumbdown
By: 'Rayden Court'
Jan 29,2018
1 people found
this helpful
Absolute embarrassment to the industry *Dont listen to instructions from the client, takes 3 weeks to respond to an e-mail (after daily phone calls), is never in the office and it would seem that he is generally "the only personal that can help". The service was ...
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Comment on agent fees
Very high but even more unreasonable based on the service they provide.
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“Worked along Goodchilds in Hanley for 4 years now. They look ......”

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Jan 18,2018
Minithumbup
By: 'CJ'
Jan 18,2018
0 people found
this helpful
Worked along Goodchilds in Hanley for 4 years now. They look after my property portfolio. Rob is always on hand to assist me and give advice whenever needed....
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Comment on agent fees
Good
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“Never seemed to be in any rush and I was ......”

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Nov 09,2017
Minithumbdown
By: 'Daniel F'
Nov 09,2017
2 people found
this helpful
Never seemed to be in any rush and I was the one doing all the calling around... Would call and they wud say call back but never did till it was too late... The best part of the whole experience was the guy who came ...
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Comment on agent fees
Not worth what we had to pay due to taking 7 months to complete on my property
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“Worst company and service ever!!!!! Left with a broken boiler ......”

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Oct 28,2017
Minithumbdown
By: 'Disgraceful Service!'
Oct 28,2017
1 people found
this helpful
Worst company and service ever!!!!! Left with a broken boiler for 3 months! Left with temporary electrical work for more than 6 months with potential fire risk- notified on numerous occasions and never bothered to Chase! Had stress of bailiffs coming to the house because of the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 5:17 PM 27/01/2016 by Robert Norton

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