Fell Reynolds

my wife and i have been trying to leave this company for a while as we have a new freehold management company and it has been a terrible experience . They are extremely poor in communication, they fail to act and actually sail close to wind with the law. please think twice if you are considering ... Read Full Review

Service charge too high. For a two-bed apartment, annual service is over 3,000. WTF? We have no reception desk, no gym, no cinema, just a normal block building. The only staffs I saw were gardeners cutting trees around. Cutting some trees costs 3,000 GBP per year? WTF? Can't believe where the ... Read Full Review

As David at Fell Reynolds’ Folkestone branch was not happy that I asked him to chase up PCSO Tara Liam’s offer to visit him re: Lucinda Tandolph’s eviction for anti social behaviour & harrassment of me (she is my neighbour in the flat below me) at Marine ... Read Full Review

No option for zero stars. Avoid using this firm to 'manage' your property as you will end up doing it yourself if you want anything done. They have a high staff turnover which should hint at the internal issues this company has. They struggle to provide a basic service and is a total ... Read Full Review

I would give them a negative rating if I could... I am a leaseholder of a property that is 'managed' by Fell Reynolds. When we moved in (to this new build), it was marketed as a luxury development. Now it resembles more of a council estate building. In fact I wouldn't be at all ... Read Full Review

Bloody hell.... anyone else have to deal with Lisa Jenkins..... what a nightmare woman. Pedantic, argumentative doesn't have a clue ... Read Full Review

Unfortunately they are completely incompetent and only continue to operate due to lack of competition in this corner of Kent. I strongly and wholeheartedly urge anyone considering this company to choose an alternative because you will be very, very ... Read Full Review

Appalling service. We have urgent fire hazard and security issues in the building that they are completely ignoring our requests for action on. They are entirely unconcerned about the safety of the building or the safety of the ... Read Full Review

If the option was to leave NO stars I would. With Fell Reynolds the only way to act is legally. Check out / get a copy of their 'Schedule of Management Services' which they are obliged to give you (you should have one already) and hold them to account. You are entitled to view up to 6 ... Read Full Review

They seem to have a total disregard for returning contact. I repeatedly leave messages to call or email them and receive no reply. The left hand does not seem to know what the right is doing. I am forever that "we will chase it up in a couple of days" only to call back and once again be ... Read Full Review

I have used the services of Fell Reynolds Commercial for quite a few years, and they never been anything other than helpful, courteous and efficient. They have helped me find suitable tenants for my shop premises on a number of occasions, and I would highly recommend them to ... Read Full Review

Fell Reynolds have been nothing but a disappointment since taking over the 'property management' of our small block of flats. They are completely incompetent and do not reply to emails or letters. The lack of any kind of maintenance they are contractually obliged to carry out is a complete and ... Read Full Review

We own an apartment in a block managed by Fell Reynolds. The general service is very poor and certainly not value for money, not enough cleaning or gardening done and the property is very grubby. and we also have to pay for 'management services'. Not sure what they are as we never see anyone here. ... Read Full Review

The management company is absolutely useless. I contacted them in October regarding an issue. It is now almost April and we are still waiting for the problem to be resolved. I have contacted numerous times to chase up the issue and simply get fobbed off with Let me take your phone number and we'll ... Read Full Review

Terrible service. Wasted an inordinate amount of our time negotiating on a property that was not available to let and owned by the Agency themselves and then would not return our calls or emails once we had agreed ... Read Full Review

Absolutely diabolical service as managing agent. Slow to no communication and an apparent reluctance to send proper written letters by post. Took months to send an intruductory letter. Falsely claimed documentation had not been received by the correct party when it has been evidenced that it had, ... Read Full Review

Very helpfully especially saving me money with my bank reference plus overall cost for referencing was the cheapest by far anywhere else. Helpful friendly staff and I am very happy in my new home. Thank ... Read Full Review

I've just been shown an uninhabitable flat by Fell Reynolds, the walls and ceiling in the bedroom were thick with black mould, the kitchen area grease stained including the ceiling. When I told the agent I was horrified she made no comment and asked me to contact the agent, I chose to email ... Read Full Review

Appalling service, my flat mate and I said we were interested in a flat 2 months ago, and have only just moved in. We were given a gas and electric key that both have debt from the previous owner on (before this was realized I called british gas and they said I didn't need to change the cards, ... Read Full Review

Agency did not attempt to advise that the property had a severe damp problem before starting tenancy, 6 monthly inspections by the agency were a farce, the rep doing the inspection attempted to fob off the damp issue stating that it was due to no circulation of air during cooking and I should open ... Read Full Review