Countrywide Residential Lettings

DO NOT USE - having to go through court process to exit their tenant who has not paid rent 4 months and Countrywide has lost all paperwork and have washed their hands. Have paid full management fee 10 years them to only contact me when they need to overcharge me poor ... Read Full Review

I have been with Countryside letting as a landlady and I’m really disappointed with their services. For starters their property management company uses another property management agent making all repairs expensive and poorly managed. For the last two repairs I had to find my own plumber. ... Read Full Review

AVOID. I am a landlord and will be removing my properties from them. I currently have 3 complaints in about a deposit that I’m entitled to but that I have not recieved! Rude staff member who doesn’t respond to emails. I have had enough and will not be renewing any contracts with ... Read Full Review

Useless! It takes months to get anything fixed and that's only after hounding them. Awful company I'd give 0 stars if I ... Read Full Review

Worst letting agents I have ever experienced. They do not care about ... Read Full Review

Absolutely terrible- especially Dan. Told lies, made promises that weren't followed up and then billed me for achieving nothing. Transfer to another agent and house sold in 2 weeks. These guys give estate agents a bad ... Read Full Review

If a zero star was available i would have picked that. Absolutely appauling company - liars or just blatantly thick. Couldnt even distinguish the difference between a gas and electric fire or a resin or tarmac drive. Laughable! May aswell not have a Complaints procedure they just fob you off. ... Read Full Review

Beyond incompetent, Countrywide are corrupt to the last. Six months of tedious dealings with them, and they were adament not to pay us three months due rent. Instead we had to plough through time-wasting complaints forms, appeals, and ombudsmen - all internal. Neither did they repay the damage ... Read Full Review

Takes them an eternity to look into issue reports. Not responding to complaints. Have to chase them up to receive a technician's visit. Poor information sharing and no timeline for issue resolve. Avoid them by all ... Read Full Review

Disgusting property and disgusting customer service to go with it! Wish I saw the reviews signing the contract! Fire alarm constantly going off, boiler leaking water, draft through flat, mould all around front door, upstairs shower leaking into my bedroom onto main electric box, electric box now ... Read Full Review

Absolute scumbags. Lowest of the low. Liars, thieves, unhelpful and uncaring. Avoid like the plague. Never known such a scummy ... Read Full Review

The worst Avoid this company. They stole my money , and are ignoring all modes of communications. Especially the Isle of Wight branch. Really bad people, thief's they will take your ... Read Full Review

Extremely bad experience I had with this company. People don't make my mistake avoid this company and their shady business. Countrywide take 350£ feed from me that they shouldn't. They give me wrong type of contract to avoid protecting my deposit. I can't wait to ... Read Full Review

I'm avoid. Credit adviser from countrywide is really bad. I paid him. He didn't fix mortgage for me. I needed remortgage. Bank send me information My mortgage should be finish soon. I send this email to adviser. He told me everything is ok. My new mortgage is fine. But wasn't. I ... Read Full Review

No response in critical situations, no regard and care for their customers. Think twice before renting with them - you are highly likely to have frustrating experiences. i have been waiting for more than 1 year (!) for a roof ... Read Full Review

Scammed me and my partner out of over £300 of cleaning costs. Moved into a property which needed completely cleaning as it was disgusting. Was told by the agent at the property that we can pay for this ourselves or wait for the agents to organiose the clean which we may have to pay for ... Read Full Review

This company has failed throughout my tenancy. They muddle payments, have miscredited payments, lost cheques, and sent me nasty threatening letters when I have paid the rent regularly. They visited and listed many issues needing urgent repair and promise that work will be done at once, but work is ... Read Full Review

What a waste of space they are. We had a fridge in our flat that broke down and they couldn't remove. At the time, we agreed to leave it there as long as we receive a working fridge. When we vacated the flat we were charged for not removing the old fridge, them saying that they have no record ... Read Full Review

9 Years of Renting a house, house kept in pristine condition, yet they want to grab all of my deposit. 5 months on still waiting for deposit to be released despite agreeing. With these big companies you don't even know who the hell are you dealing with? no one ... Read Full Review

It's difficult to know where to start with this - these people have made our lives miserable over the last 4 years. Initially it was a shock to realise that they thought I was on their payroll, and was responsible for managing their hopeless contractors, but after a while you come to realise ... Read Full Review