Do not use , the worst agency in London. Worst properties , dirty , smelly and old. Don t even bother to call them they will try to catch you somehow. Very unhelpfull and unfriendly staff ( the worst is Maria who can t even speak english properly and is an account manager ) very poor staff . Can't descriebe in words how bad my experience with them is . I have reported them to citzen advice as well. They lock tenants out without notice ... If have issue with them just don t listen to them , they don t have a clue what they are doing they think everyone is as poor as their staff ) . Long story short if you rent with them move out if not forget Bout them)

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DO NOT use this agency!!!!! Been waiting for my deposit refund for a few months to no avail and is now looking likely I’ll have to take legal action and open a court case to get my deposit back.

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I agree with the person who says they flintons are misleading, I rent a beautiful room in the photos I paid 1200 in advance and when I went to see the room it was totally different and then when 1 month left to finish the contract they said I would not have my rent back They are deceiving

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They used to be called Citiside properties, you may notice it on streetview (before google updates it). That should be your first clue. A company that has to rebrand every few years, is not one to be trusted. The worst people in the world. DO NOT deal with them. I wish I could go back in time and stop myself.

I let with them from Oct 2017. They promised it was a double bed, showed me pictures etc. After paperwork, I picked up the keys then went to the property later. When I arrived, the key they gave me was for the wrong room (which was already let, luckily when I had opened the door to that room no1 was in). Therefore, I went into the double room which was the only one empty at the property, incidentally this was the only room with a working lock from the inside, the other room a single with a busted door. A mistake in keys I assumed, I will deal with it tomorrow, as I had to wake up for first day of work the next morning.

Following return from work, I comeback to find my room completely empty. ALL my possessions GONE. WTF?! The laptop, my clothes, suits etc. All gone. I call up the agency, they said "a cleaner came during the day, he could have chucked it all out". Why someone would do that without checking with the letting agency, does not add up. Or why they wouldnt call the residents to check who's stuff it is also does not add up. So they asked me to contact the so called cleaner (who they had f**king hired), so I did, this guy did not speak english well and all I could get out of him was he had chucked out stuff to the main bins for the flats. I recovered some of my less expensive stuff, duvet, some clothes and books. However my laptop and suits were missing. Then they claimed I was staying in the wrong room and tried to pin the blame on me. MOFOs.

I called the police at 6pm, reported a burglary. These MOFOs turned up at 1 in the morning. I was asleep, and all they said after I had explained the situation was that this was a civil matter. I took the day off work (my second day) and sorted a different place to stay the very next day.

I went to get my rent money and deposit back. These MOFOs refused. I explained, I had stayed in the property less than 24hours, my stuff was stolen (which I still maintain they orchestrated with giving me the wrong key business), after 2 hours of being in their offices I managed to get less half my rent and deposit back. An experience which now means I will never in my life deal with letting agents ever again.

The tricks this company uses are:
- bait and switch, show you pictures of one room and give you another (after paperwork is signed), this is the worst one because its just pure dishonesty. but what do you expect of these low lives
- time pressure (usual tactic of all estate agents), other people are interested etc
- employ people with similar ethnic backgrounds to the population of the area and have only them deal with your property (so your more likely to trust them).

The reason I have spent 20 mins writing this, is because I do not want anyone else to fall into this trap. I never did retrieve my laptop or suits and lost alot of money in the process (because of these thieving b**tards), let alone losing the family pictures and the projects I had been working on for my work on my laptop that I could not ever retrieve.

I implore you, NOT to deal with these degenerates. I apologise for the language on this post, as I was writing it, it caused me to get angrier and angrier.

***ALSO if anyone could point me to other website review places please, I will leave the same review there****

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DO NOT RENT WITH THEM!!!!!!
THEY INVITE YOU TO THEIR OFFICE IN BOW LANE AND THEN THEY TELL YOU THAT THE PROPERTY YOU CAME FOR IS NOT AVAILABLE ANYMORE. THEY SHOW YOU INSTEAD SOME NICE PROPERTY PHOTOS AND THEN THEY MAKE YOU PAY £500 HOLDING DEPOSIT SAYING IT CAN GO AT ANYTIME. THEY RIP YOU OFF WITH A CRAZY PRICE AND THAT'S IT, ONCE YOU SIGN YOU ARE IN THEIR SH..T!
THEY USUALLY ADVERTISE ON SPAREROOM AND GUMTREE.
MOST OF THEIR GOOD REVIEWS POSTED HERE ARE FAKE, ADDED BY THEIR OWN STAFF!
I PERSONALLY MANAGED TO FINISH WITH THEM AFTER SUCH A BAD EXPERIENCE. THEY PUT ME IN A HOUSE WITH 5 BEDROOMS, NO LIVING ROOM (IT WAS CONVERTED INTO 2 BEDROOMS) AND SMALL KITCHEN AND ASKED ME TO PAY £860 FOR A SMALL ROOM IN BETHNAL GREEN.
DURING MY STAY THERE I HAD ISSUES WITH SHOWER ( WE ALL ASKED TO HAVE IT FIXED FOR 4-5 MONTHS); WASHING MACHINE BROKEN TWICE WAS ONLY FIXED AFTER 2 MONTHS; INTERNET ONLY HAD FOR 3 MONTHS OUT OF MY 10 MONTHS CONTRACT; BEDBUGS; CUPBOARDS FALLING FROM THE WALL... AND SO MANY OTHER ISSUES. MOST OF THE TIME WE REPORTED ANYTHING, WE WERE IGNORED OR JUST TOLD THAT THEY WILL BE FIXED.
AFTER I FINISHED MY 10 MONTHS CONTRACT, I CHECKED OUT ON THE 5TH NOVEMBER 2018 AND ONLY RECEIVED MY DEPOSIT TODAY 4TH JANUARY 2019, SO IT WAS 2 MONTHS OF CHASING THEM... AND THEY EVEN CUT SOME PART OF IT
I HEARD SOME OTHER SIMILAR STORIES ABOUT THIS AGENCY SO THEY DO THE SAME WITH EVERYONE. IT IS YOUR CHOICE IF YOU WANT TO SIGN UP WITH THEM!

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